What users are saying about
15 Ratings
274 Ratings
15 Ratings
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Score 8.1 out of 100
274 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Revel Systems

It is very well suited for a one or two location operation. When we got up into the 7 venues and the high volume of sales/traffic, is where things started to get a little jumbled up. The scanning functions and UPC generation is very effective when dealing with keeping track of 7 locations. The "open check" feature is a BIG problem for us, as orders would be made, but the system allowed you to go onto the next order without collecting payment for the previous
NAKIA EPLEY | TrustRadius Reviewer

Shopify

Shopify is great for someone looking to become an affiliate marketer. They have multiple features to help you sell their product. I would say it is a little less appropriate for people who have limited web design experience. It can be a little confusing when you are first starting out. Overall though, I would say that it is easy to use.
Dan Hanna | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Revel Systems
Shopify
8.7
Product catalog & listings
Revel Systems
Shopify
9.0
Product management
Revel Systems
Shopify
8.7
Bulk product upload
Revel Systems
Shopify
8.1
Branding
Revel Systems
Shopify
8.9
Mobile storefront
Revel Systems
Shopify
9.1
Product variations
Revel Systems
Shopify
8.5
Website integration
Revel Systems
Shopify
9.0
Visual customization
Revel Systems
Shopify
8.8
CMS
Revel Systems
Shopify
8.5

Online Shopping Cart

Revel Systems
Shopify
8.8
Abandoned cart recovery
Revel Systems
Shopify
8.7
Checkout user experience
Revel Systems
Shopify
8.9

Online Payment System

Revel Systems
Shopify
9.5
eCommerce security
Revel Systems
Shopify
9.5

eCommerce Marketing

Revel Systems
Shopify
8.3
Promotions & discounts
Revel Systems
Shopify
8.7
Personalized recommendations
Revel Systems
Shopify
8.4
SEO
Revel Systems
Shopify
7.9

eCommerce Business Management

Revel Systems
Shopify
8.3
Multi-site management
Revel Systems
Shopify
6.7
Order processing
Revel Systems
Shopify
9.2
Inventory management
Revel Systems
Shopify
8.9
Shipping
Revel Systems
Shopify
8.7
Custom functionality
Revel Systems
Shopify
8.1

Pros

Revel Systems

  • In-depth reporting for sales and inventory tracking
  • Intuitive and easy-to-use UI
  • Helpful support from Revel with the Enterprise system
  • Fairly easy to create APIs to other systems
Leslie MacLean | TrustRadius Reviewer

Shopify

  • Ease of Use - Very user friendly. Anyone can pick it up within a couple days and know how to do almost everything.
  • Great Customer Service - The help is excellent. Also, they have a huge community where people are happy to help.
  • Ton of Add-Ons - You can find a ton of add-ons and modules to use that can be installed by you. They don't require developers.
  • Inexpensive - Because it's easy to use and doesn't require a ton of developer time, it's so much cheaper to run.
Jeff Moriarty | TrustRadius Reviewer

Cons

Revel Systems

  • I don't have many complaints
Philip Gomez | TrustRadius Reviewer

Shopify

  • Site/Store customization is difficult - it's page templates are based on an XML-like markup that you have to learn to do any page design edits
  • There is a store/library of premium site themes to purchase, but the offerings are limited when compared to the comparable ocean of themes for something like WordPress
  • Since custom development for Shopify is less popular - it's difficult to find help if have customization q's or get stuck. There isn't a very active Shopify dev community
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Revel Systems

Revel Systems 9.0
Based on 1 answer
We have put an incredible amount of time into the set up, organization and clean up of this product. Now that it is working and flowing a little better, it would be inconvenient and potentially a bad move if we were to go anywhere else now.
NAKIA EPLEY | TrustRadius Reviewer

Shopify

Shopify 9.4
Based on 15 answers
Nothing we have used in the past or have seen thus far even comes close to offering what we get with Shopify Plus, especially for the price. You cannot even come close to getting what we are getting at the price we pay. We are beyond thrilled and Shopify Plus meets and exceeds all of our needs and expectations. We love it!
Anonymous | TrustRadius Reviewer

Usability

Revel Systems

Revel Systems 7.0
Based on 1 answer
It can be a bit difficult at the beginning but gets easier as long as you are taking advantage of Revel University, Help, and Customer Service when you get stuck
NAKIA EPLEY | TrustRadius Reviewer

Shopify

Shopify 10.0
Based on 3 answers
I think most people are able to suer Shopify that have used a computer. There are some features that take a bit longer to learn. If you are not a creative person it may be a bit more difficult to learn the website customization, but with a help guide or tutorial it will only take a few tries to understand how to work the interface
Anonymous | TrustRadius Reviewer

Support Rating

Revel Systems

Revel Systems 9.9
Based on 2 answers
We got excellent support from Revel whenever we needed it. I personally worked with several Revel client support reps, and they were all extremely dedicated and helpful in assisting with any problem we had.
Leslie MacLean | TrustRadius Reviewer

Shopify

Shopify 10.0
Based on 3 answers
In terms of support I give Shopify a 9 out of 10 because they're always very friendly and thorough, and they personally can't solve my problem for me they always point me in the proper direction with the proper information I need to move forward
Paul Francis Jones | TrustRadius Reviewer

Implementation Rating

Revel Systems

Revel Systems 7.0
Based on 1 answer
Not for this one
NAKIA EPLEY | TrustRadius Reviewer

Shopify

Shopify 10.0
Based on 1 answer
Just start now and make the switch, the sooner the better. You will love it and it is really a simple process
Anonymous | TrustRadius Reviewer

Alternatives Considered

Revel Systems

  • Square - Used Square with our entire menu for over 3 months. Doesn't handle food applications well.
  • Shopkeep - While promising, doesn't offer a delivery management in any way, and online ordering is handled through third-party which is more expensive and more time-consuming to manage.
Christopher Frary | TrustRadius Reviewer

Shopify

Shopify was the easiest to use for my client on the backend, which was a major incentive for them over the other platforms. It had all the features they needed, and ultimately they were able to manage everything in-house without needing to bring in a major developer or sacrificing features
Gary Gray | TrustRadius Reviewer

Return on Investment

Revel Systems

  • Huge ROI, we took time to implement and customize our interface and it now saves us loads of time.
  • We have almost endless data to look back on and help make business decisions
  • It's easy to train, which reduces labor.
Philip Gomez | TrustRadius Reviewer

Shopify

  • I do not have the hard numbers but I do know for the most part our artists have used the free shop templates which has really helped their ROI
  • Having free and paid options for the stores has been helpful for our ROI, while many of our smaller artists are using the free templates, the ones who are doing well enough to use a paid store templates are loving them and the additional traffic they bring to their pages
  • The biggest negative for us was trying to use Shopify for POS merchandise. If we ran into any issues with the card readers we either had to stop selling all together or just sell cash only, both of which drastically hurt sales
Anonymous | TrustRadius Reviewer

Pricing Details

Revel Systems

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Revel Systems Editions & Modules

Edition
POS software cost$991
  1. *per month
Additional Pricing Details
*This rate is available to clients billed annually who include a 3-year Revel Advantage contract. Minimum purchase of two terminals required. Implementation Fee: On-boarding is $674.00. Flat rate processing fee.

Shopify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Shopify Editions & Modules

Edition
Shopify Lite$91
Basic Shopify$291
Shopify$791
Advanced Shopify$2991
Shopify Plus$2,0001
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Revel Systems
8.8
Shopify
9.1

Likelihood to Renew

Revel Systems
9.0
Shopify
9.4

Usability

Revel Systems
7.0
Shopify
10.0

Reliability and Availability

Revel Systems
Shopify
10.0

Support Rating

Revel Systems
9.9
Shopify
10.0

Implementation Rating

Revel Systems
7.0
Shopify
10.0

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