Revel Systems vs Shopify | TrustRadius

What users are saying about

Score 8.1 out of 10

Based on 15 reviews and ratings

Score 8.8 out of 10

Based on 274 reviews and ratings

Feature Rating Comparison

Revel Systems

Shopify

Product catalog & listings

Product management

Bulk product upload

Branding

Mobile storefront

Product variations

Website integration

Visual customization

CMS

Revel Systems

Shopify

Abandoned cart recovery

Checkout user experience

Revel Systems

Shopify

eCommerce security

Revel Systems

Shopify

Promotions & discounts

Personalized recommendations

SEO

Revel Systems

Shopify

Multi-site management

Order processing

Inventory management

Shipping

Custom functionality

Pros

In-depth reporting for sales and inventory tracking
Intuitive and easy-to-use UI
Helpful support from Revel with the Enterprise system
Fairly easy to create APIs to other systems

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Facilities Coordinator

Lyric Opera of ChicagoPerforming Arts, 51-200 employees

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Ease of Use - Very user friendly. Anyone can pick it up within a couple days and know how to do almost everything.
Great Customer Service - The help is excellent. Also, they have a huge community where people are happy to help.
Ton of Add-Ons - You can find a ton of add-ons and modules to use that can be installed by you. They don't require developers.
Inexpensive - Because it's easy to use and doesn't require a ton of developer time, it's so much cheaper to run.

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Digital Marketing Manager

Best Price NutritionHealth, Wellness and Fitness, 11-50 employees

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Cons

I don't have many complaints

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President/Owner

Patty's Cakes and DessertsRestaurants, 11-50 employees

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Site/Store customization is difficult - it's page templates are based on an XML-like markup that you have to learn to do any page design edits
There is a store/library of premium site themes to purchase, but the offerings are limited when compared to the comparable ocean of themes for something like WordPress
Since custom development for Shopify is less popular - it's difficult to find help if have customization q's or get stuck. There isn't a very active Shopify dev community

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Verified User

Director in Marketing

Information Technology and Services Company, 11-50 employees

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Likelihood to Renew

Revel Systems 9.0

Based on 1 answer

We have put an incredible amount of time into the set up, organization and clean up of this product. Now that it is working and flowing a little better, it would be inconvenient and potentially a bad move if we were to go anywhere else now.

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Lead FOH

Ascend Hospitality GroupRestaurants, 51-200 employees

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Shopify 9.4

Based on 15 answers

Nothing we have used in the past or have seen thus far even comes close to offering what we get with Shopify Plus, especially for the price. You cannot even come close to getting what we are getting at the price we pay. We are beyond thrilled and Shopify Plus meets and exceeds all of our needs and expectations. We love it!

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Verified User

C-Level Executive in Marketing

Health, Wellness and Fitness Company, 11-50 employees

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Usability

Revel Systems 7.0

Based on 1 answer

It can be a bit difficult at the beginning but gets easier as long as you are taking advantage of Revel University, Help, and Customer Service when you get stuck

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Lead FOH

Ascend Hospitality GroupRestaurants, 51-200 employees

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Shopify 10.0

Based on 3 answers

I think most people are able to suer Shopify that have used a computer. There are some features that take a bit longer to learn. If you are not a creative person it may be a bit more difficult to learn the website customization, but with a help guide or tutorial it will only take a few tries to understand how to work the interface

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Verified User

Director in Corporate

Apparel & Fashion Company, 1-10 employees

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Support Rating

Revel Systems 9.9

Based on 2 answers

We got excellent support from Revel whenever we needed it. I personally worked with several Revel client support reps, and they were all extremely dedicated and helpful in assisting with any problem we had.

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Facilities Coordinator

Lyric Opera of ChicagoPerforming Arts, 51-200 employees

View all 2 answers on this topic

Shopify 10.0

Based on 3 answers

In terms of support I give Shopify a 9 out of 10 because they're always very friendly and thorough, and they personally can't solve my problem for me they always point me in the proper direction with the proper information I need to move forward

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Paul Francis Jones

Web, Social Media & Ecommerce Manager

The Outdoor Patio StoreFurniture, 1-10 employees

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Implementation Rating

Revel Systems 7.0

Based on 1 answer

Not for this one

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Lead FOH

Ascend Hospitality GroupRestaurants, 51-200 employees

View all 1 answers on this topic

Shopify 10.0

Based on 1 answer

Just start now and make the switch, the sooner the better. You will love it and it is really a simple process

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Verified User

C-Level Executive in Marketing

Health, Wellness and Fitness Company, 11-50 employees

View all 1 answers on this topic

Alternatives Considered

Square - Used Square with our entire menu for over 3 months. Doesn't handle food applications well.
Shopkeep - While promising, doesn't offer a delivery management in any way, and online ordering is handled through third-party which is more expensive and more time-consuming to manage.

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Christopher Frary

Owner

Enbridge St. Lawrence GasRestaurants, 1-10 employees

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Shopify was the easiest to use for my client on the backend, which was a major incentive for them over the other platforms. It had all the features they needed, and ultimately they were able to manage everything in-house without needing to bring in a major developer or sacrificing features

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Founder

Tech HavenEntertainment, 11-50 employees

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Return on Investment

Huge ROI, we took time to implement and customize our interface and it now saves us loads of time.
We have almost endless data to look back on and help make business decisions
It's easy to train, which reduces labor.

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President/Owner

Patty's Cakes and DessertsRestaurants, 11-50 employees

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I do not have the hard numbers but I do know for the most part our artists have used the free shop templates which has really helped their ROI
Having free and paid options for the stores has been helpful for our ROI, while many of our smaller artists are using the free templates, the ones who are doing well enough to use a paid store templates are loving them and the additional traffic they bring to their pages
The biggest negative for us was trying to use Shopify for POS merchandise. If we ran into any issues with the card readers we either had to stop selling all together or just sell cash only, both of which drastically hurt sales

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Verified User

Former Employee in Marketing

Entertainment Company, 11-50 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Revel Systems Editions & Modules

Edition

POS software cost	$99¹

*per month

Additional Pricing Details

*This rate is available to clients billed annually who include a 3-year Revel Advantage contract. Minimum purchase of two terminals required. Implementation Fee: On-boarding is $674.00. Flat rate processing fee.

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Shopify Editions & Modules

Edition

Shopify Lite	$9¹
Basic Shopify	$29¹
Shopify	$79¹
Advanced Shopify	$299¹
Shopify Plus	$2,000¹

per month

Additional Pricing Details

—

Rating Summary

Revel Systems

Shopify

Revel Systems

Shopify

Revel Systems

Shopify

Revel Systems

Shopify

Revel Systems

Shopify

Revel Systems

Shopify

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