What users are saying about

Revel Systems vs Toast Point of Sale

Revel Systems
15 Ratings
Toast Point of Sale
20 Ratings

Revel Systems

15 Ratings
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Score 8.1 out of 100

Based on 15 reviews and ratings

Toast Point of Sale

20 Ratings
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Score 8.7 out of 100

Based on 20 reviews and ratings

Likelihood to Recommend

Revel Systems

It is very well suited for a one or two location operation. When we got up into the 7 venues and the high volume of sales/traffic, is where things started to get a little jumbled up. The scanning functions and UPC generation is very effective when dealing with keeping track of 7 locations. The "open check" feature is a BIG problem for us, as orders would be made, but the system allowed you to go onto the next order without collecting payment for the previous

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NAKIA EPLEY | TrustRadius Reviewer
NAKIA EPLEY
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Toast Point of Sale

For restaurants it's great, and that's the only scenario I'm really use to seeing it. However I do have to say that during Christmas time, our city has a craft bizarre where local artists are featured and sell their wares, and this Bizarre was using Toast POS. Therefore, I think it can really span across all avenues. It's great because of how it categorizes menus, and how you can run reports like a p-mix to see your top sellers, and bottom sellers, etc. The more I think of it, now, really any business that sells something and needs to track those sales, could use this POS. A tire store? Sure. A hat shop? Absolutely. The great thing about Toast is that it is just SO customizable! You can even make the buttons different colors, that's how customizable it is. Lastly, the ability to sell online has been a game-changer. I wish there was a little bit better formatting for online ordering, but really, you can add pictures, descriptions, modifiers, use discount codes, and accept gift cards all online. We didn't have to build out an online store, we just had to build out our menu buttons and we were all set.

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Elizabeth Hyman | TrustRadius Reviewer
Elizabeth Hyman
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Pros

Revel Systems

  • In-depth reporting for sales and inventory tracking
  • Intuitive and easy-to-use UI
  • Helpful support from Revel with the Enterprise system
  • Fairly easy to create APIs to other systems

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Leslie MacLean | TrustRadius Reviewer
Leslie MacLean
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Toast Point of Sale

  • The ability for guest to select a receipt type.
  • Allowing to enter in different types of orders (current in-store orders, future orders, house account orders, and more).
  • The convenience of touch screen use and strong calibration.
  • Ability to swivel tablet from employee to guest.

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Jennifer Dryer | TrustRadius Reviewer
Jennifer Dryer
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Cons

Revel Systems

  • I don't have many complaints

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Philip Gomez | TrustRadius Reviewer
Philip Gomez
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Toast Point of Sale

  • Though sales details are available in real time, the analytics take 2-3 days to post. So if you are looking for specific modifications you'll have to wait.
  • Though you can edit the menus directly from the devices and move them around like you do on a smartphone, it doesn't give you a sorting option. If you're OCD like me, you have to alphabetize my hand.

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Jayelynn Willman | TrustRadius Reviewer
Jayelynn Willman
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Likelihood to Renew

Revel Systems

Revel Systems 9.0
Based on 1 answer
We have put an incredible amount of time into the set up, organization and clean up of this product. Now that it is working and flowing a little better, it would be inconvenient and potentially a bad move if we were to go anywhere else now.

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NAKIA EPLEY | TrustRadius Reviewer
NAKIA EPLEY
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Toast Point of Sale

Toast Point of Sale 8.0
Based on 1 answer
There are many features I wish Toast had that it currently does not, but we are likely to renew this year because given Toast's recent increase in funding and expanding of their staff, we are hopeful some of these issues will finally be resolved in 2019. Plus, though I've never done it, I'd imagine that switching to another POS system would take a ton of time, money, and resources---things most businesses don't have a lot of. So we'll sit tight with Toast for now and see what they come up with this year in terms of fixing our biggest pain-points.

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Erin Thorp | TrustRadius Reviewer
Erin Thorp
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Usability

Revel Systems

Revel Systems 7.0
Based on 1 answer
It can be a bit difficult at the beginning but gets easier as long as you are taking advantage of Revel University, Help, and Customer Service when you get stuck

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NAKIA EPLEY | TrustRadius Reviewer
NAKIA EPLEY
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Toast Point of Sale

Toast Point of Sale 6.0
Based on 1 answer
Toast POS is a great basic POS tool, having some features I didn't think would be possible at this price point, such as:
  • processing CC payments in "offline mode" in case there is an internet outage
  • kitchen display screens
  • collecting payment from customers using a handheld right at their table
  • pre-approving card payments to assure the customer has enough money to pay for their order, etc
That being said, I still feel that Toast misses the mark on some things that I truly would consider 'common-sense' features, such as:
  • providing hardware that connects the Register Screen (Elo) to the Cash drawer so it doesn't fall off the table when flipped over for customer signature
  • accepting physical and e-gift cards as payment on their own online ordering platform (ToastOO)
  • a Rewards Program that allows for online enrollment, rather than holding up quick-serve lines to sign up
  • a Promo code feature that allows you to add basic restrictions such as Limit 1 per customer, or date/time limitations
  • increasing in-store operations efficiency by creating more straight-forward ways to manage restaurant/ToastOO hours, and Delivery/Takeout quote estimates
Facing these issues after 3+ years has been a frustration. We hope Toast has some solutions in mind that they will be implementing in 2019.

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Erin Thorp | TrustRadius Reviewer
Erin Thorp
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Support Rating

Revel Systems

Revel Systems 9.9
Based on 2 answers
We got excellent support from Revel whenever we needed it. I personally worked with several Revel client support reps, and they were all extremely dedicated and helpful in assisting with any problem we had.

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Leslie MacLean | TrustRadius Reviewer
Leslie MacLean
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Toast Point of Sale

No score
No answers yet
No answers on this topic

Implementation Rating

Revel Systems

Revel Systems 7.0
Based on 1 answer
Not for this one

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NAKIA EPLEY | TrustRadius Reviewer
NAKIA EPLEY
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Toast Point of Sale

No score
No answers yet
No answers on this topic

Alternatives Considered

Revel Systems

  • Square - Used Square with our entire menu for over 3 months. Doesn't handle food applications well.
  • Shopkeep - While promising, doesn't offer a delivery management in any way, and online ordering is handled through third-party which is more expensive and more time-consuming to manage.

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Christopher Frary | TrustRadius Reviewer
Christopher Frary
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Toast Point of Sale

Toast is so much easier to use than Breadcrumb. The display is so much easier to navigate. The card readers are more quality with Toast. Chownow was hard because it had its own printer, different than our kitchen printer, for to go orders, but now with Toast's all in one ordering we get the to go orders sent to the kitchen with the same ease as if they were getting fired from the main floor.

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William Johns | TrustRadius Reviewer
William Johns
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Return on Investment

Revel Systems

  • Huge ROI, we took time to implement and customize our interface and it now saves us loads of time.
  • We have almost endless data to look back on and help make business decisions
  • It's easy to train, which reduces labor.

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Philip Gomez | TrustRadius Reviewer
Philip Gomez
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Toast Point of Sale

  • Offline mode has helped with ROI, as we are still able to process credit cards, whereas before we could not and would have to accept cash only.
  • A streamlined and integrated online ordering platform has cut down on the need of a third-party platform.
  • Customer loyalty program has really motivated customers to order more often with higher ticket averages.

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Jonathan Schroeter | TrustRadius Reviewer
Jonathan Schroeter
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Pricing Details

Revel Systems

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Revel Systems Editions & Modules

Edition
POS software cost$991
  1. *per month
Additional Pricing Details
*This rate is available to clients billed annually who include a 3-year Revel Advantage contract. Minimum purchase of two terminals required. Implementation Fee: On-boarding is $674.00. Flat rate processing fee.

Toast Point of Sale

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Toast Point of Sale Editions & Modules

Edition
Starter$691
Essentials$991
Growth$1991
  1. per month
Additional Pricing Details
—

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