Revel Systems vs Toast Point of Sale | TrustRadius

What users are saying about

Score 8 out of 10

Based on 20 reviews and ratings

Score 8.4 out of 10

Based on 25 reviews and ratings

Attribute Ratings

Revel Systems is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Usability

Likelihood to Recommend

9.9

Revel Systems

99%

5 Ratings

7.9

Toast Point of Sale

79%

13 Ratings

Likelihood to Renew

9.0

Revel Systems

90%

1 Rating

8.0

Toast Point of Sale

80%

1 Rating

Usability

7.0

Revel Systems

70%

1 Rating

6.0

Toast Point of Sale

60%

1 Rating

Support Rating

10.0

Revel Systems

100%

3 Ratings

Toast Point of Sale

N/A

0 Ratings

Implementation Rating

7.0

Revel Systems

70%

2 Ratings

Toast Point of Sale

N/A

0 Ratings

Pros

Revel Systems is a very simple POS to operate for our employees
They are constantly improving and updating
Revel has integrated with COMO
Reporting is very straight forward and easy to use

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Director of Operations

Over The Top Cake SuppliesRetail, 1-10 employees

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The ability for guest to select a receipt type.
Allowing to enter in different types of orders (current in-store orders, future orders, house account orders, and more).
The convenience of touch screen use and strong calibration.
Ability to swivel tablet from employee to guest.

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Assistant General Manager

SusieCakes BakeriesFood & Beverages, 201-500 employees

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Cons

We experienced multiple system failures when first implementing Revel.
Occasionally we would have separate orders/tables merge or disappear entirely, which we could not attribute to user error.
Some reporting limitations that our finance department needed

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Facilities Coordinator

Lyric Opera of ChicagoPerforming Arts, 51-200 employees

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Though sales details are available in real time, the analytics take 2-3 days to post. So if you are looking for specific modifications you'll have to wait.
Though you can edit the menus directly from the devices and move them around like you do on a smartphone, it doesn't give you a sorting option. If you're OCD like me, you have to alphabetize my hand.

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Jayelynn Willman

General Manager

12 West Brewing Co.Food & Beverages, 11-50 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$99 *per month

Revel Systems Editions & Modules

Edition

POS software cost	$99¹

*per month

Additional Pricing Details

*This rate is available to clients billed annually who include a 3-year Revel Advantage contract. Minimum purchase of two terminals required. Implementation Fee: On-boarding is $674.00. Flat rate processing fee.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$69 per month

Toast Point of Sale Editions & Modules

Edition

Starter	$69¹
Essentials	$99¹
Growth	$199¹

per month

Additional Pricing Details

—

Likelihood to Renew

Revel Systems 9.0

Based on 1 answer

We have put an incredible amount of time into the set up, organization and clean up of this product. Now that it is working and flowing a little better, it would be inconvenient and potentially a bad move if we were to go anywhere else now.

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Lead FOH

Ascend Hospitality GroupRestaurants, 51-200 employees

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Toast Point of Sale 8.0

Based on 1 answer

There are many features I wish Toast had that it currently does not, but we are likely to renew this year because given Toast's recent increase in funding and expanding of their staff, we are hopeful some of these issues will finally be resolved in 2019. Plus, though I've never done it, I'd imagine that switching to another POS system would take a ton of time, money, and resources---things most businesses don't have a lot of. So we'll sit tight with Toast for now and see what they come up with this year in terms of fixing our biggest pain-points.

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Finance Manager

Boss Lady PizzaRestaurants, 11-50 employees

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Usability

Revel Systems 7.0

Based on 1 answer

It can be a bit difficult at the beginning but gets easier as long as you are taking advantage of Revel University, Help, and Customer Service when you get stuck

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Lead FOH

Ascend Hospitality GroupRestaurants, 51-200 employees

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Toast Point of Sale 6.0

Based on 1 answer

Toast POS is a great basic POS tool, having some features I didn't think would be possible at this price point, such as:

processing CC payments in "offline mode" in case there is an internet outage
kitchen display screens
collecting payment from customers using a handheld right at their table
pre-approving card payments to assure the customer has enough money to pay for their order, etc

That being said, I still feel that Toast misses the mark on some things that I truly would consider 'common-sense' features, such as:

providing hardware that connects the Register Screen (Elo) to the Cash drawer so it doesn't fall off the table when flipped over for customer signature
accepting physical and e-gift cards as payment on their own online ordering platform (ToastOO)
a Rewards Program that allows for online enrollment, rather than holding up quick-serve lines to sign up
a Promo code feature that allows you to add basic restrictions such as Limit 1 per customer, or date/time limitations
increasing in-store operations efficiency by creating more straight-forward ways to manage restaurant/ToastOO hours, and Delivery/Takeout quote estimates

Facing these issues after 3+ years has been a frustration. We hope Toast has some solutions in mind that they will be implementing in 2019.

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Finance Manager

Boss Lady PizzaRestaurants, 11-50 employees

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Support Rating

Revel Systems 10.0

Based on 3 answers

We got excellent support from Revel whenever we needed it. I personally worked with several Revel client support reps, and they were all extremely dedicated and helpful in assisting with any problem we had.

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Facilities Coordinator

Lyric Opera of ChicagoPerforming Arts, 51-200 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

Revel Systems 7.0

Based on 2 answers

Not for this one

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Lead FOH

Ascend Hospitality GroupRestaurants, 51-200 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Square - Used Square with our entire menu for over 3 months. Doesn't handle food applications well.
Shopkeep - While promising, doesn't offer a delivery management in any way, and online ordering is handled through third-party which is more expensive and more time-consuming to manage.

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Christopher Frary

Owner

Enbridge St. Lawrence GasRestaurants, 1-10 employees

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Toast is so much easier to use than Breadcrumb. The display is so much easier to navigate. The card readers are more quality with Toast. Chownow was hard because it had its own printer, different than our kitchen printer, for to go orders, but now with Toast's all in one ordering we get the to go orders sent to the kitchen with the same ease as if they were getting fired from the main floor.

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Manager

Limestone BlueRestaurants, 1-10 employees

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Return on Investment

Huge ROI, we took time to implement and customize our interface and it now saves us loads of time.
We have almost endless data to look back on and help make business decisions
It's easy to train, which reduces labor.

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President/Owner

Patty's Cakes and DessertsRestaurants, 11-50 employees

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Offline mode has helped with ROI, as we are still able to process credit cards, whereas before we could not and would have to accept cash only.
A streamlined and integrated online ordering platform has cut down on the need of a third-party platform.
Customer loyalty program has really motivated customers to order more often with higher ticket averages.

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Jonathan Schroeter

Director Of Operations

IL Primo Pizza & WingsRestaurants, 51-200 employees

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