What users are saying about
81 Ratings
31 Ratings
81 Ratings
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Score 8.6 out of 100
31 Ratings
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Score 7.9 out of 100

Feature Set Ratings

  • Sage CRM ranks higher in 1 feature set: Platform
  • Vtiger ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM

Sales Force Automation

8.8

Sage CRM

88%
10.0

Vtiger

100%
Vtiger ranks higher in 7/9 features

Customer data management / contact management

9.0
90%
17 Ratings
10.0
100%
8 Ratings

Workflow management

8.6
86%
16 Ratings
10.0
100%
8 Ratings

Territory management

8.6
86%
17 Ratings
N/A
0 Ratings

Opportunity management

8.9
89%
17 Ratings
10.0
100%
8 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
16 Ratings
10.0
100%
8 Ratings

Contract management

8.6
86%
14 Ratings
10.0
100%
6 Ratings

Quote & order management

9.0
90%
16 Ratings
10.0
100%
6 Ratings

Interaction tracking

9.2
92%
16 Ratings
10.0
100%
6 Ratings

Channel / partner relationship management

8.7
87%
16 Ratings
N/A
0 Ratings

Customer Service & Support

8.2

Sage CRM

82%
9.5

Vtiger

95%
Vtiger ranks higher in 2/3 features

Case management

8.1
81%
16 Ratings
10.0
100%
6 Ratings

Call center management

8.2
82%
15 Ratings
N/A
0 Ratings

Help desk management

8.3
83%
14 Ratings
9.0
90%
6 Ratings

Marketing Automation

8.8

Sage CRM

88%
10.0

Vtiger

100%
Vtiger ranks higher in 2/2 features

Lead management

8.9
89%
16 Ratings
10.0
100%
6 Ratings

Email marketing

8.7
87%
15 Ratings
10.0
100%
6 Ratings

CRM Project Management

9.1

Sage CRM

91%
10.0

Vtiger

100%
Vtiger ranks higher in 3/3 features

Task management

9.0
90%
16 Ratings
10.0
100%
6 Ratings

Billing and invoicing management

9.0
90%
15 Ratings
10.0
100%
7 Ratings

Reporting

9.2
92%
13 Ratings
10.0
100%
7 Ratings

CRM Reporting & Analytics

8.6

Sage CRM

86%
9.7

Vtiger

97%
Vtiger ranks higher in 3/3 features

Forecasting

8.7
87%
16 Ratings
10.0
100%
6 Ratings

Pipeline visualization

8.4
84%
16 Ratings
10.0
100%
6 Ratings

Customizable reports

8.7
87%
17 Ratings
9.0
90%
7 Ratings

Customization

8.6

Sage CRM

86%
9.3

Vtiger

93%
Vtiger ranks higher in 3/4 features

Custom fields

8.6
86%
17 Ratings
9.0
90%
8 Ratings

Custom objects

8.5
85%
16 Ratings
10.0
100%
7 Ratings

Scripting environment

9.0
90%
16 Ratings
N/A
0 Ratings

API for custom integration

8.3
83%
14 Ratings
9.0
90%
6 Ratings

Security

8.7

Sage CRM

87%
9.0

Vtiger

90%
Sage CRM ranks higher in 1/2 features

Single sign-on capability

8.7
87%
17 Ratings
N/A
0 Ratings

Role-based user permissions

8.7
87%
13 Ratings
9.0
90%
8 Ratings

Social CRM

9.4

Sage CRM

94%
10.0

Vtiger

100%
Sage CRM ranks higher in 1/2 features

Social data

9.5
95%
13 Ratings
N/A
0 Ratings

Social engagement

9.3
93%
13 Ratings
10.0
100%
5 Ratings

Integrations with 3rd-party Software

9.0

Sage CRM

90%

Vtiger

Feature Set Not Supported
N/A
Sage CRM ranks higher in 2/2 features

Marketing automation

9.1
91%
14 Ratings
N/A
0 Ratings

Compensation management

8.9
89%
12 Ratings
N/A
0 Ratings

Platform

7.7

Sage CRM

77%
5.0

Vtiger

50%
Sage CRM ranks higher in 1/1 features

Mobile access

7.7
77%
16 Ratings
5.0
50%
5 Ratings

Attribute Ratings

  • Vtiger is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.9

Sage CRM

89%
28 Ratings
10.0

Vtiger

100%
8 Ratings

Likelihood to Renew

5.1

Sage CRM

51%
11 Ratings

Vtiger

N/A
0 Ratings

Usability

8.9

Sage CRM

89%
11 Ratings
10.0

Vtiger

100%
1 Rating

Performance

8.2

Sage CRM

82%
2 Ratings

Vtiger

N/A
0 Ratings

Support Rating

7.9

Sage CRM

79%
8 Ratings
10.0

Vtiger

100%
3 Ratings

In-Person Training

7.0

Sage CRM

70%
1 Rating

Vtiger

N/A
0 Ratings

Implementation Rating

8.0

Sage CRM

80%
2 Ratings

Vtiger

N/A
0 Ratings

Likelihood to Recommend

Sage

as it is a very flexible software that can be adapted to any business model, other functions human resource management, manufacturing and supply chain planning, all these functions are housed in a highly technological interface. I liked this system because it made automating accounts payable so much easier.the control of the basic accounting of any type of company
Read full review

Vtiger

vTiger packs a ton of functionality and capability, but the challenge is getting there. In today's day where everyone is doing more with less, having a solution that meets a couple specific needs and does that well is essential. To me, at times I feel as though vTiger is trying to be a "jack of all trades" solution which ultimately ends up making it more confusing to use. However, on the flip side of that, if you take the time to learn everything about vTiger, I am sure it is an awesome tool but there is a learning curve associated with it. Finally, I would like to see more integrations with other vendors moving forward so if we cannot use vTiger for everything, at least it would have the ability to "talk" with other programs.
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Pros

Sage

  • When in client profile, it is very intuitive, allowing you to easily transcribe notes in the clients profile.
  • Sage allows 3rd party plugins, so if you utilize a particular phone services or would like to import something as simple as google drive, its compatible.
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Vtiger

  • User-friendly interface.
  • Reliable tracking system and alerts to maintain overall control of the proceses.
  • Meets all the needs of the average company.
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Cons

Sage

  • Reliance on Apache Tomcat causes a lot of headaches. There are common issues trying to start up the server, resulting from Apache Tomcat misconfigurations, or Java. Some forum posts on Sage City address common issues, but digging into server logs seems to be an often occurrence.
  • Support is somewhat lacking, less user install base means error messages are sometimes hard to find quick answers for. Most of the knowledge found on the internet is in the Sage City forum.
  • Integration with Microsoft 365 causes you to have to turn off some security features. This will result in your 365 tenants running lower security standards than recommended, it may put you at risk for targeted attacks.
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Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Read full review

Pricing Details

Sage CRM

Starting Price

$33 per month

Editions & Modules

Sage CRM editions and modules pricing
EditionModules
Sage CRM (on premise)1
Sage CRM (cloud)$452

Footnotes

  1. Lifetime License per Seat
  2. Per User per Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Tiered pricing is available for multiple users.

Vtiger

Starting Price

$28 per month per user

Editions & Modules

Vtiger editions and modules pricing
EditionModules
One Professional - Standard$421
One Enterprise - Standard$582
One Professional - Single App$283
One Enterprise - Single App$424

Footnotes

  1. per month per user
  2. per month per user
  3. per month per user
  4. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $10

Additional Details

Discounts are provided for both annual subscriptions, and for high volume users.

Likelihood to Renew

Sage

There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
Read full review

Vtiger

No answers on this topic

Usability

Sage

Excellent integration with the most important social networks (LinkedIn, Facebook and Twitter) to get leads. The mobile app is quite useful for speeding up the tasks at hand and not relying on the computer or being in the office to get them done.
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Vtiger

I love this CRM, very user friendly. Not conflict and easy to generate the date for reporting.
Read full review

Performance

Sage

Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
Read full review

Vtiger

No answers on this topic

Support Rating

Sage

Support team is really slow and they need to work on this really. Sometimes it takes days to resolve a simple query and there is no way to get it expedited. Rest the product is is amazing but the team should look into the costumer support and get it working
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Vtiger

It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
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In-Person Training

Sage

Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
Read full review

Vtiger

No answers on this topic

Implementation Rating

Sage

The implementation and upgrades were rather quick and straight forward. Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
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Vtiger

No answers on this topic

Alternatives Considered

Sage

Whilst SAGE CRM was selected around 10 years ago and we became a partner, the main contenders would have been at the time Sales Logix and MS CRM 4.0. However, we had extensive experience of the mid-market CRM's and decided on SAGE CRM since it had a clean, easy to understand interface and importantly offered both workflow automation and Self Service capability, all of which across both the Case and Sales and Marketing functionality was seamless and saved time. As it was pure browser based, access was from anywhere we wanted. In my view, SAGE CRM still stacks up well against all the other mid-market CRM systems and offers good value for money, but more importantly, it is an easy to operate and customisable solution which user like. Again, we can teach administration users very quickly to support and customise themselves since the admin. function are clear as well.
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Vtiger

VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a lot of time exporting and importing between different services. Quoting, invoicing, and payments all had to be manually transferred to our accounting system. It was very frustrating
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Return on Investment

Sage

  • It is very affordable in pricing, compared to competitors
  • Lead management and convertion into prospects is also a very easy process
  • Lead capture from web pages should be available, and better ways to capture leads from tradeshows by uploading directly from scanned business cards
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Vtiger

  • Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
  • Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
  • Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.
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Screenshots

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