TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Sage HRMS

    Score9.8 out of 10
    N/ASage HRMS is an HR management solution that integrates payroll, benefits, recruiting, employee self-service, and analytics capabilities.N/A

    SherpaDesk

    Score8.4 out of 10
    Small Businesses (1-50 employees)
    SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.

    $0

    per agent

    Pricing
    Sage HRMSSherpaDesk
    Editions & Modules
    No answers on this topic
    1st Tech Free
    $0
    per agent
    Adventure Package
    $39
    per agent
    Offerings
    Pricing Offerings
    Sage HRMSSherpaDesk
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Sage HRMSSherpaDesk
    Human Resource Management
    Comparison of Human Resource Management features of Sage HRMS and SherpaDesk
    Feature
    Sage HRMS
    5.5
    9 Ratings
    39% below category average
    SherpaDesk
    -
    Ratings
    Employee demographic data8.08 Ratings00 Ratings
    Employment history8.09 Ratings00 Ratings
    Job profiles and administration1.39 Ratings00 Ratings
    Workflow for transfers, promotions, pay raises, etc.7.99 Ratings00 Ratings
    Organizational charting6.04 Ratings00 Ratings
    Organization and location management6.06 Ratings00 Ratings
    Compliance data (COBRA, OSHA, etc.)1.27 Ratings00 Ratings
    Payroll Management
    Comparison of Payroll Management features of Sage HRMS and SherpaDesk
    Feature
    Sage HRMS
    4.8
    7 Ratings
    52% below category average
    SherpaDesk
    -
    Ratings
    Pay calculation6.17 Ratings00 Ratings
    Support for external payroll vendors4.04 Ratings00 Ratings
    Off-cycle/On-Demand payment6.92 Ratings00 Ratings
    Benefit plan administration2.16 Ratings00 Ratings
    Direct deposit files8.07 Ratings00 Ratings
    Salary revision and increment management3.06 Ratings00 Ratings
    Reimbursement management3.27 Ratings00 Ratings
    Leave and Attendance Management
    Comparison of Leave and Attendance Management features of Sage HRMS and SherpaDesk
    Feature
    Sage HRMS
    1.2
    7 Ratings
    149% below category average
    SherpaDesk
    -
    Ratings
    Approval workflow1.26 Ratings00 Ratings
    Balance details1.27 Ratings00 Ratings
    Annual carry-forward and encashment1.06 Ratings00 Ratings
    Employee Self Service
    Comparison of Employee Self Service features of Sage HRMS and SherpaDesk
    Feature
    Sage HRMS
    3.9
    8 Ratings
    72% below category average
    SherpaDesk
    -
    Ratings
    View and generate pay and benefit information4.18 Ratings00 Ratings
    Update personal information4.27 Ratings00 Ratings
    View company policy documentation1.16 Ratings00 Ratings
    Employee recognition6.04 Ratings00 Ratings
    View job history4.05 Ratings00 Ratings
    Asset Management
    Comparison of Asset Management features of Sage HRMS and SherpaDesk
    Feature
    Sage HRMS
    7.0
    2 Ratings
    14% below category average
    SherpaDesk
    -
    Ratings
    Tracking of all physical assets7.02 Ratings00 Ratings
    HR Reporting
    Comparison of HR Reporting features of Sage HRMS and SherpaDesk
    Feature
    Sage HRMS
    3.7
    8 Ratings
    69% below category average
    SherpaDesk
    -
    Ratings
    Report builder2.07 Ratings00 Ratings
    Pre-built reports1.28 Ratings00 Ratings
    Ability to combine HR data with external data8.06 Ratings00 Ratings
    Onboarding
    Comparison of Onboarding features of Sage HRMS and SherpaDesk
    Feature
    Sage HRMS
    7.0
    4 Ratings
    14% below category average
    SherpaDesk
    -
    Ratings
    New hire portal7.04 Ratings00 Ratings
    Manager tracking tools7.03 Ratings00 Ratings
    Performance and Goals
    Comparison of Performance and Goals features of Sage HRMS and SherpaDesk
    Feature
    Sage HRMS
    7.3
    2 Ratings
    11% below category average
    SherpaDesk
    -
    Ratings
    Corporate goal setting8.01 Ratings00 Ratings
    Individual goal setting7.02 Ratings00 Ratings
    Line-of sight-visibility8.01 Ratings00 Ratings
    Performance tracking6.02 Ratings00 Ratings
    Performance Management
    Comparison of Performance Management features of Sage HRMS and SherpaDesk
    Feature
    Sage HRMS
    7.8
    5 Ratings
    2% below category average
    SherpaDesk
    -
    Ratings
    Performance plans9.03 Ratings00 Ratings
    Performance improvement plans8.03 Ratings00 Ratings
    Review status tracking7.03 Ratings00 Ratings
    Review reminders8.04 Ratings00 Ratings
    Multiple review frequency7.03 Ratings00 Ratings
    Succession Planning
    Comparison of Succession Planning features of Sage HRMS and SherpaDesk
    Feature
    Sage HRMS
    8.5
    1 Ratings
    7% above category average
    SherpaDesk
    -
    Ratings
    Create succession plans/pools9.01 Ratings00 Ratings
    Candidate ranking8.01 Ratings00 Ratings
    Candidate search8.01 Ratings00 Ratings
    Candidate development9.01 Ratings00 Ratings
    Recruiting / ATS
    Comparison of Recruiting / ATS features of Sage HRMS and SherpaDesk
    Feature
    Sage HRMS
    7.6
    3 Ratings
    4% below category average
    SherpaDesk
    -
    Ratings
    Job Requisition Management5.02 Ratings00 Ratings
    Company Website Posting7.23 Ratings00 Ratings
    Publish to Social Media9.01 Ratings00 Ratings
    Job Search Site Posting7.01 Ratings00 Ratings
    Duplicate Candidate Prevention8.01 Ratings00 Ratings
    Applicant Tracking8.02 Ratings00 Ratings
    Notifications and Alerts9.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Sage HRMS and SherpaDesk
    Feature
    Sage HRMS
    -
    Ratings
    SherpaDesk
    8.5
    3 Ratings
    4% above category average
    Organize and prioritize service tickets00 Ratings9.12 Ratings
    Subscription-based notifications00 Ratings9.11 Ratings
    ITSM collaboration and documentation00 Ratings6.82 Ratings
    Ticket creation and submission00 Ratings8.93 Ratings
    Ticket response00 Ratings8.93 Ratings
    Self Help Community
    Comparison of Self Help Community features of Sage HRMS and SherpaDesk
    Feature
    Sage HRMS
    -
    Ratings
    SherpaDesk
    7.3
    1 Ratings
    9% below category average
    External knowledge base00 Ratings5.51 Ratings
    Internal knowledge base00 Ratings9.11 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Sage HRMS and SherpaDesk
    Feature
    Sage HRMS
    -
    Ratings
    SherpaDesk
    9.1
    2 Ratings
    13% above category average
    Customer portal00 Ratings9.12 Ratings
    Email support00 Ratings9.12 Ratings
    Help Desk CRM integration00 Ratings9.11 Ratings
    Best Alternatives
    Sage HRMSSherpaDesk
    Small Businesses
    UZIO
    Score9.4 out of 10
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    Zoho People
    Score8.6 out of 10
    LiveAgent
    Score8.8 out of 10
    Enterprises
    PeopleStrong
    Score10 out of 10
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Sage HRMSSherpaDesk
    Likelihood to Recommend
    1.2
    (10 ratings)
    8.0
    (3 ratings)
    Likelihood to Renew
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Sage HRMSSherpaDesk
    Likelihood to Recommend
    Sage
    Sage HRMS is a software that fits in all organizations whether small or large and this makes it the most suitable HR solution as it will help you manage your workforce even if it may appear small. The software has analytics and reporting tools that are applicable in performance management where you will use them in assessing the productivity of your employees and plan on how to improve further as a workforce. It further helps in employee on-boarding, payroll management, and talent management
    Incentivized
    Read full review
    SherpaDesk
    [It's] well suited for cloud support applications as there's no installation or maintenance required.
    Read full review
    Pros
    Sage
    • Ability to see history (like job history) easily at a glance.
    • Ability to make changes easily.
    • Organizing info in the employee record.
    Incentivized
    Read full review
    SherpaDesk
    • Ticketing is very fast & easy
    • Tracking time is fast
    Read full review
    Cons
    Sage
    • We changed our chart of accounts. The system does not allow you to change the numbering format, so we had to start over with new databases.
    • The tax return portion of the software does not file local taxes. We would definitely like to see this functionality in the future.
    • The payroll piece does not handle complicated move up and move downs for union pay. This could definitely be improved upon.
    Incentivized
    Read full review
    SherpaDesk
    • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
    • The ability to see the latest update in the ticket view.
    Incentivized
    Read full review
    Likelihood to Renew
    Sage
    I do not work with this software anymore, and I am not involved with the renewal of it. However, if I were, I would still suggest using it unless something better was introduced
    Incentivized
    Read full review
    SherpaDesk
    No answers on this topic
    Alternatives Considered
    Sage
    Sage HRMS was very cost effective for a non-profit. It does all that we needed as a company and more. It also allows us to handle payroll ourselves instead of outsourcing [it].
    Incentivized
    Read full review
    SherpaDesk
    When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
    Read full review
    Return on Investment
    Sage
    • there can be a high ROI when processing payroll in house compared to outsourced. Not to mention the flexibility you gain.
    Incentivized
    Read full review
    SherpaDesk
    • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
    Read full review
    ScreenShots

    SherpaDesk Screenshots

    Screenshot of Techs get instant access to what needs to be done and how they are performing against their teamScreenshot of Manage all open tickets and sort by priority on what needs to be completed firstScreenshot of Track and enter all billable and non-billable timeScreenshot of Review project progress and profitabilityScreenshot of Create flexible rate plans and compile invoices that can be sent out through QuickBooks or FreshBooks integrationsScreenshot of Update customer requests, add time and expenses remotely