SalesBinder vs. ShipStation

SalesBinder works well for really anyone that needs to track inventory, and any small to medium business (even large if the product grows with you) that sells the inventory either internally or externally and where those "cash" transactions need to be tracked. Bringing this product into a large business with an existing large inventory may not be the best fit depending on the tools you already use - as this system works very well as a stand-alone. It will work anywhere no matter what, it just may not be the best solution for very large scale.

Incentivized

I do - and have - recommended them to other businesses. If they had taken care of the USPS pickup option and started supporting Rollo printers again I would have given them a 10. But a year with no resolution is unacceptable. Everything else about them is excellent. When I do have issues I'm usually able to contact someone via live chat and get it resolved. They are glitchy on occasion, but what piece of modern technology isn't.

Incentivized

• Easily set up inventory
• Easily make purchase orders
• Easily set up drop ships
• Easily make any necessary changes

Incentivized

• Integration: It works so well I forget that it is a 3rd party solution sometimes.
• Automation: You can set nested rules based on order details, really cutting down on the little things that slow down your fulfillment process.
• Management: We almost never log into the admin side of BigCommerce thanks to ShipStation. ShipStation handles all of our day-to-day needs.

Incentivized

• At the time I last used SalesBinder entering shipping for sales and such was not a feature, so we just created a $0.00 inventory item for FedEx with a Qty of 99 and changed the cost for each sale as needed.
• At the last time I used SalesBinder there was a glitch that would duplicate an inventory item at random across all locations with a qty value of 11.

Incentivized

• For years users have requested UPS End of Day Report for Driver to Scan. Shipstation Refuses to offer this and it means that Claims with the carrier are next to impossible to process as there is no PROOF the carrier received your package.
• Customer Service is Seriously Lacking within the last 6-12 months. Repeated outages, problems, and their front-tier support has no insight as to how long the system will be down. Poor Response times for even the most basic of issues such as error logs so our cart can troubleshoot from their end.
• The Status Page is inaccurate. 5 of the last 6 times when we had major issues their status page shows as 100%. Not a reliable gauge of up-time.

If you take some time to learn what all the options and features of ShipStation do, it will save you time, energy and headaches as the system works for domestic orders and international orders for export. You have the ability to adjust info that auto populates into the customs forms for exporting goods and ShipStation solidly integrates with BigCommerce (outside of my previously disclosed web browser issue which could be the browser's fault)

Incentivized

I have quarterly calls with my account rep to discuss metrics and performance to ensure we are remaining consistent without fulfillment and transit times. He is super friendly and knowledgable. Whenever I have questions, if he can't answer them himself, he gets me in contact with the appropriate person almost immediately.

Incentivized

We select ShipStation for our store and for clients' stores as an easy way to get accurate shipping rates for national orders. ShipStation is easy to integrate
into the Shopify and Big Commerce store platforms, free app, 1 click install, easy set-up
and clients like the easy to use interface to do their shipping for accuracy.

Incentivized

• Allowed us to easily track all incoming and outgoing inventory
• Allowed us to help work backwards if inventory count was wrong
• Provided an easy monthly statement to provide all departments ("customers") of all purchases and amounts owed in an easy to read format.

Incentivized

• It saves a lot of time being able to import the customer data.
• It saves us money by finding us the best rate (e.g. when we offer free shipping on orders).
• It can save data such as your most common box sizes.

Incentivized