Salesflare vs. Sugar Sell (SugarCRM)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesflare
Score 6.2 out of 10
Small Businesses (1-50 employees)
Salesflare headquartered in Antwerp offers their small business intelligent CRM, providing automated event tracking and related features designed to aid the operations of SMBs.
$29
per user per month
Sugar Sell (SugarCRM)
Score 7.9 out of 10
N/A
Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is presented by the vendor as lean, fast and integratable with anything. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.
$147
per month 3 users
Pricing
SalesflareSugar Sell (SugarCRM)
Editions & Modules
Growth
$29
per user per month
Pro
$49
per user per month
Enterprise
$99
per user per month
Essentials
$49
per month per user (3 user minimum, 5 user maximum)
Sugar Enterprise
$85
per month per user (billed annually)
Advanced
$85
per month per user (3 user minimum)
Sugar Enterprise+
$135
per month per user (billed annually)
Premier
$135
per month per user (10 user minimum)
Offerings
Pricing Offerings
SalesflareSugar Sell (SugarCRM)
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
SalesflareSugar Sell (SugarCRM)
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Salesflare
8.1
11 Ratings
5% above category average
Sugar Sell (SugarCRM)
8.2
32 Ratings
7% above category average
Customer data management / contact management8.811 Ratings8.831 Ratings
Workflow management8.711 Ratings7.927 Ratings
Territory management5.12 Ratings8.525 Ratings
Opportunity management8.011 Ratings8.225 Ratings
Integration with email client (e.g., Outlook or Gmail)9.011 Ratings9.028 Ratings
Contract management10.01 Ratings8.725 Ratings
Quote & order management6.12 Ratings7.823 Ratings
Interaction tracking8.811 Ratings7.129 Ratings
Channel / partner relationship management8.27 Ratings7.924 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Salesflare
8.3
1 Ratings
10% above category average
Sugar Sell (SugarCRM)
8.2
23 Ratings
9% above category average
Case management9.01 Ratings8.823 Ratings
Call center management7.01 Ratings8.018 Ratings
Help desk management9.01 Ratings7.716 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Salesflare
8.7
10 Ratings
14% above category average
Sugar Sell (SugarCRM)
7.9
24 Ratings
5% above category average
Lead management8.710 Ratings8.521 Ratings
Email marketing8.79 Ratings7.322 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Salesflare
8.0
11 Ratings
5% above category average
Sugar Sell (SugarCRM)
8.9
27 Ratings
16% above category average
Task management8.011 Ratings8.725 Ratings
Billing and invoicing management8.01 Ratings9.117 Ratings
Reporting8.011 Ratings8.723 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Salesflare
8.2
11 Ratings
7% above category average
Sugar Sell (SugarCRM)
8.7
27 Ratings
13% above category average
Forecasting7.99 Ratings8.723 Ratings
Pipeline visualization9.011 Ratings8.724 Ratings
Customizable reports7.810 Ratings8.726 Ratings
Customization
Comparison of Customization features of Product A and Product B
Salesflare
8.7
10 Ratings
14% above category average
Sugar Sell (SugarCRM)
8.8
28 Ratings
15% above category average
Custom fields8.110 Ratings9.028 Ratings
Custom objects10.02 Ratings8.725 Ratings
API for custom integration8.110 Ratings8.724 Ratings
Scripting environment00 Ratings8.718 Ratings
Security
Comparison of Security features of Product A and Product B
Salesflare
8.1
10 Ratings
3% below category average
Sugar Sell (SugarCRM)
8.5
26 Ratings
2% above category average
Single sign-on capability8.17 Ratings9.120 Ratings
Role-based user permissions8.010 Ratings7.925 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Salesflare
8.5
8 Ratings
16% above category average
Sugar Sell (SugarCRM)
8.2
18 Ratings
12% above category average
Social data8.88 Ratings8.218 Ratings
Social engagement8.18 Ratings8.315 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Salesflare
8.9
8 Ratings
22% above category average
Sugar Sell (SugarCRM)
8.0
18 Ratings
11% above category average
Marketing automation8.88 Ratings8.718 Ratings
Compensation management9.01 Ratings7.412 Ratings
Platform
Comparison of Platform features of Product A and Product B
Salesflare
8.9
11 Ratings
17% above category average
Sugar Sell (SugarCRM)
8.1
19 Ratings
8% above category average
Mobile access8.911 Ratings8.119 Ratings
Best Alternatives
SalesflareSugar Sell (SugarCRM)
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SalesflareSugar Sell (SugarCRM)
Likelihood to Recommend
9.0
(11 ratings)
7.2
(58 ratings)
Likelihood to Renew
-
(0 ratings)
8.2
(26 ratings)
Usability
9.0
(9 ratings)
8.1
(9 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
9.0
(9 ratings)
9.1
(12 ratings)
In-Person Training
-
(0 ratings)
9.0
(1 ratings)
Online Training
-
(0 ratings)
8.0
(1 ratings)
Implementation Rating
-
(0 ratings)
9.0
(3 ratings)
Configurability
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
-
(0 ratings)
10.0
(2 ratings)
Product Scalability
-
(0 ratings)
9.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
SalesflareSugar Sell (SugarCRM)
Likelihood to Recommend
Salesflare
In my opinion, Salesflare is an excellent CRM for small businesses. It includes everything a small business needs to manage leads, deals, and contacts in one convenient location. When a client needs more information or something done, I can quickly record it in their account—perfect for B2B SaaS and small businesses selling B2B in general.
Read full review
SugarCRM
The way Community Tax uses Sugar from a users point of view is, it can house a lot of information for either a company or individual with the option of adding additional sub cases . The down side is there are licenses issued per user and 1 per user is not enough because most of the time we are multitasking. Therefore a program/software would be more suitable instead of using a URL.
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Pros
Salesflare
  • Zero learning curve, one-minute setup and dead easy to integrate with complementary tools.
  • Powerful data automation features so everything you do has maximum bottom-line impact.
  • Stellar customer support: response is quick and the team really goes out of their way to solve your specific problems. Up to setting up custom solutions for you.
Read full review
SugarCRM
  • Great way to keep myself organized. I do not miss appointments with clients since within the system I can input my appointment time and also send out a reminder to my clients.
  • It has a nice layout [that] does not seem to be cluttered. I find it to be very user friendly.
  • It has customizable dashboards which I find beneficial
Read full review
Cons
Salesflare
  • It works wonderfully as a CRM for freelancers, consultants and small teams but feels like it would become more difficult to integrate with larger teams
  • Sometimes have issues with email syncing with missing emails or having to reconnect my email to Salesflare
  • Emails are sent from the app using their own servers, I would prefer to send via my own email system (Gsuite) for better delivery
Read full review
SugarCRM
  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
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Likelihood to Renew
Salesflare
No answers on this topic
SugarCRM
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
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Usability
Salesflare
The pipeline, which is the core of the platform, is very clear and full of features. On top of that Salesflare added automations, integrations, plugins and emails. You can easily get your leads there from any platform and nurture your leads until you get the deal done. I think any business can benefit from using this sales CRM.
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SugarCRM
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
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Reliability and Availability
Salesflare
No answers on this topic
SugarCRM
SugarCRM has never been down for us.
Read full review
Performance
Salesflare
No answers on this topic
SugarCRM
No response time issues ever. Very productive due to its ease of use.
Read full review
Support Rating
Salesflare
Hit them on Chat support, and you are gonna get a response within a few minutes (if not in a few hours, during weekends) But they are gonna keep following with you till they make sure that your query has been resolved. Keep it up!
Read full review
SugarCRM
The support overall at least for us has been phenomenal. Anytime that the system has any Issues at all IT gets in contact from someone from support to get the system back up and running. Have never gone more than 30 minutes with the system not working. So overall I will be definetely recommending this system in any other company that I may work for in the future.
Read full review
In-Person Training
Salesflare
No answers on this topic
SugarCRM
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
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Online Training
Salesflare
No answers on this topic
SugarCRM
Only part of an implemementation as noted previously.
Read full review
Implementation Rating
Salesflare
No answers on this topic
SugarCRM
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
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Alternatives Considered
Salesflare
Salesflare does its own thing compared to the others I've tried. It's unique even though it shares many of the main features a CRM should have. Salesforce Lightning is amazing and feature-packed but can often get overwhelming depending on your use case. I never experience any slight lag or load times with Salesflare. Lightning can sometimes hang depending on your browser etc.
Read full review
SugarCRM
Sugar Sell is the only product we found that met the needs of everyone involved in the evaluation process. It can be customized to accomplish just about anything you need, and trust me....we pushed the limits on that. It is a product that our users actually enjoy using which in itself contributes to productivity. We used other CRM tools in the past, and the discontent from our users resulted in consistently declining use and ultimately dropping those products.
Read full review
Scalability
Salesflare
No answers on this topic
SugarCRM
Works from 2-300 Users in our experience.
Read full review
Return on Investment
Salesflare
  • So far, as optimistic as I am about using the CRM, I've seen a short and speedy return on my investment.
  • Our sales process will quickly become more focused and effective. It's part of our operations and saves us time, but we've never tracked the financial impact.
Read full review
SugarCRM
  • Overall seems to be more expensive than other subscription based CRMs.
  • Has positively impact our sales team to make more efficient and accountability among sales teams. Also allows for high level aggregated reporting
  • Has been impactful for all teams, not only sales to track individual activity on a daily, weekly, monthly and quarterly basis
Read full review
ScreenShots

Salesflare Screenshots

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