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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agentforce Sales

    Score8.8 out of 10
    N/ASalesforce' Agentforce Sales (formerly Salesforce Sales Cloud) is the company's flagship CRM platform. The AI CRM for Sales features data built right in.

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    Tungsten Power PDF

    Score9.4 out of 10
    Small Businesses (1-50 employees)
    Tungsten Power PDF (formerly Kofax) is an easy-to-use, secure and inexpensive solution to manage PDFs for businesses and individuals. Benefits: Ease of Use: Works like Office desktop products, so it's easier to learn Compatibility: Works across devices and platforms, share documents in a storage cloud …

    $129

    one-time fee per license

    Pricing
    Agentforce SalesTungsten Power PDF
    Editions & Modules
    Starter
    $25.00
    per month per user
    Professional
    $80.00
    per month per user
    Enterprise
    $165.00
    per month per user
    Unlimited
    $330.00
    per month per user
    Agentforce 1 Sales
    $550
    per month per user
    Power PDF Standard
    $129
    one-time fee per license
    Power PDF for Mac
    $129
    one-time fee per license
    Power PDF Advanced
    $179
    one-time fee per license
    Power PDF Business
    Get a Quote: Subscription and Perpetual available
    per year per seat
    Offerings
    Pricing Offerings
    Agentforce SalesTungsten Power PDF
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—Desktop licenses are buy once, own forever. No subscription fees. Business server licenses are term-based or perpetual with optional maintenance & support contract. Volume and upgrade discounts available.
    More Pricing Information
    Community Pulse
    Agentforce SalesTungsten Power PDF
    Considered Both Products
    Salesforce
    No answer on this topic
    Tungsten Automation formerly Kofax
    No answer on this topic
    Key User Insights
    Would buy again
    91%
    Would buy again
    209 Answers
    98%
    Would buy again
    654 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    179 Answers
    99%
    Delivers good value for the price
    646 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    216 Answers
    97%
    Happy with the feature set
    652 Answers
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    143 Answers
    96%
    Lived up to sales and marketing promises
    581 Answers
    Implementation went as expected
    81%
    Implementation went as expected
    125 Answers
    97%
    Implementation went as expected
    616 Answers
    Features
    Agentforce SalesTungsten Power PDF
    Sales Force Automation
    Comparison of Sales Force Automation features of Salesforce Agentforce Sales and Tungsten Power PDF
    Feature
    Salesforce Agentforce Sales
    8.2
    268 Ratings
    5% above category average
    Tungsten Power PDF
    -
    Ratings
    Customer data management / contact management8.6268 Ratings00 Ratings
    Workflow management8.6258 Ratings00 Ratings
    Territory management7.5211 Ratings00 Ratings
    Opportunity management9.0258 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.6243 Ratings00 Ratings
    Contract management8.0214 Ratings00 Ratings
    Quote & order management7.6197 Ratings00 Ratings
    Interaction tracking9.0228 Ratings00 Ratings
    Channel / partner relationship management8.0190 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Salesforce Agentforce Sales and Tungsten Power PDF
    Feature
    Salesforce Agentforce Sales
    7.7
    104 Ratings
    0% above category average
    Tungsten Power PDF
    -
    Ratings
    Case management8.3102 Ratings00 Ratings
    Call center management7.782 Ratings00 Ratings
    Help desk management7.286 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Salesforce Agentforce Sales and Tungsten Power PDF
    Feature
    Salesforce Agentforce Sales
    7.8
    243 Ratings
    1% above category average
    Tungsten Power PDF
    -
    Ratings
    Lead management7.7238 Ratings00 Ratings
    Email marketing7.8205 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Salesforce Agentforce Sales and Tungsten Power PDF
    Feature
    Salesforce Agentforce Sales
    8.0
    247 Ratings
    4% above category average
    Tungsten Power PDF
    -
    Ratings
    Task management8.3235 Ratings00 Ratings
    Billing and invoicing management7.078 Ratings00 Ratings
    Reporting8.7200 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Salesforce Agentforce Sales and Tungsten Power PDF
    Feature
    Salesforce Agentforce Sales
    8.3
    260 Ratings
    8% above category average
    Tungsten Power PDF
    -
    Ratings
    Forecasting7.8228 Ratings00 Ratings
    Pipeline visualization8.5247 Ratings00 Ratings
    Customizable reports8.7257 Ratings00 Ratings
    Customization
    Comparison of Customization features of Salesforce Agentforce Sales and Tungsten Power PDF
    Feature
    Salesforce Agentforce Sales
    8.4
    251 Ratings
    9% above category average
    Tungsten Power PDF
    -
    Ratings
    Custom fields9.0248 Ratings00 Ratings
    Custom objects8.6238 Ratings00 Ratings
    Scripting environment7.6175 Ratings00 Ratings
    API for custom integration8.5209 Ratings00 Ratings
    Security
    Comparison of Security features of Salesforce Agentforce Sales and Tungsten Power PDF
    Feature
    Salesforce Agentforce Sales
    9.0
    282 Ratings
    7% above category average
    Tungsten Power PDF
    -
    Ratings
    Single sign-on capability9.0220 Ratings00 Ratings
    Role-based user permissions9.0254 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Salesforce Agentforce Sales and Tungsten Power PDF
    Feature
    Salesforce Agentforce Sales
    7.6
    160 Ratings
    1% above category average
    Tungsten Power PDF
    -
    Ratings
    Social data7.9158 Ratings00 Ratings
    Social engagement7.3156 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Salesforce Agentforce Sales and Tungsten Power PDF
    Feature
    Salesforce Agentforce Sales
    7.9
    216 Ratings
    5% above category average
    Tungsten Power PDF
    -
    Ratings
    Marketing automation7.9212 Ratings00 Ratings
    Compensation management7.9146 Ratings00 Ratings
    Platform
    Comparison of Platform features of Salesforce Agentforce Sales and Tungsten Power PDF
    Feature
    Salesforce Agentforce Sales
    8.3
    231 Ratings
    8% above category average
    Tungsten Power PDF
    -
    Ratings
    Mobile access8.3231 Ratings00 Ratings
    PDF Editors
    Comparison of PDF Editors features of Salesforce Agentforce Sales and Tungsten Power PDF
    Feature
    Salesforce Agentforce Sales
    -
    Ratings
    Tungsten Power PDF
    9.2
    101 Ratings
    6% above category average
    Edit Text and Images00 Ratings8.797 Ratings
    Merge or Split PDFs00 Ratings9.8100 Ratings
    Add Annotations00 Ratings9.293 Ratings
    Text Recognition (OCR)00 Ratings8.685 Ratings
    Page Management00 Ratings9.292 Ratings
    Form Creation and Editing00 Ratings8.985 Ratings
    Secure PDFs00 Ratings9.684 Ratings
    Convert to Different Formats00 Ratings9.294 Ratings
    Comment and Review Tools00 Ratings9.190 Ratings
    Undo and Redo Actions00 Ratings9.495 Ratings
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    User Ratings
    Agentforce SalesTungsten Power PDF
    Likelihood to Recommend
    8.9
    (470 ratings)
    9.4
    (671 ratings)
    Likelihood to Renew
    9.1
    (61 ratings)
    9.1
    (114 ratings)
    Usability
    8.4
    (166 ratings)
    9.0
    (48 ratings)
    Availability
    9.0
    (29 ratings)
    10.0
    (14 ratings)
    Performance
    8.0
    (20 ratings)
    10.0
    (14 ratings)
    Support Rating
    9.0
    (98 ratings)
    8.9
    (462 ratings)
    In-Person Training
    8.0
    (12 ratings)
    3.6
    (1 ratings)
    Online Training
    9.1
    (15 ratings)
    8.2
    (1 ratings)
    Implementation Rating
    9.0
    (19 ratings)
    9.1
    (33 ratings)
    Configurability
    9.0
    (4 ratings)
    9.1
    (9 ratings)
    Contract Terms and Pricing Model
    8.8
    (9 ratings)
    -
    (0 ratings)
    Data Sharing and Collaboration
    8.2
    (5 ratings)
    -
    (0 ratings)
    Data Sources
    8.2
    (5 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (2 ratings)
    9.1
    (10 ratings)
    Product Scalability
    8.9
    (85 ratings)
    10.0
    (13 ratings)
    Professional Services
    9.3
    (8 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    5.5
    (8 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    9.1
    (8 ratings)
    User Testimonials
    Agentforce SalesTungsten Power PDF
    Likelihood to Recommend
    Salesforce
    Obviously, for any business, there are two main areas to focus on — the sales path and the service path. Sales Cloud wouldn’t be suited for a company that’s primarily into support services. For those kinds of companies, Salesforce has a different product — Service Cloud. So, for anyone in the support or service space, Sales Cloud isn’t the right fit.
    Incentivized
    Read full review
    Tungsten Automation formerly Kofax
    It does everything I need it to do, but it costs less than Adobe Acrobat Pro. Adobe may have more features, but I don’t need all the extra functionality. Power PDF Advanced's functionality is still very robust. Specifically, I've redacted PDFs, made PDFs searchable, password-protected PDFs, edited text in a PDF, extracted pages, inserted pages, signed PDFs, and sent a PDF securely via email. I can’t really think of any scenarios where it is less appropriate than Adobe Acrobat.
    Incentivized
    Read full review
    Pros
    Salesforce
    • The customizations - We have an organization that operates differently from most companies, so we’ve had to implement quite a few customizations — and Salesforce allows us to do that quite quickly. Most of the time, delays come from dependencies on other internal parties rather than the system itself.
    • From my perspective as a consultant, one of the biggest advantages is that everything is in Salesforce — all the details, all in one place. The ability to customize it easily is a big plus; there’s really a lot you can do with it.
    Incentivized
    Read full review
    Tungsten Automation formerly Kofax
    • Enable to modify all aspects of PDFs: metadata, page operations, text manipulation, form fields.
    • Enable to include JavaScript in order to build reactive PDFs.
    • Offer a wide variety of automation and bulk operation options.
    • Offer the possibility to sign and certify with trutsted identity providers like DocuSign.
    Incentivized
    Read full review
    Cons
    Salesforce
    • We still need to include the production part. We started using Salesforce to sell the seeds — our inventory is in SAP — and from there we handle sales and track the process of planting, harvesting, selling, and then collecting payments. But we don’t yet manage the earlier production processes, like production planning. We handle allocation, but not full production planning, and that’s an area where we still have room for improvement.
    Incentivized
    Read full review
    Tungsten Automation formerly Kofax
    • I would love to be able to text search with regular expressions (or a similar pattern system). It would make it a lot easier to find specific things in really big documents. And I don't always want to jump to the first search result -- I'd like to.
    • I'd like to allow more editing in my form fields, and also to be able to easily align them with non-dynamic text in the document (so I can have a form that says "signed on [date] at [place]" where date and place are fields that become part of the text.
    • I want more / more customizable dynamic stamps. E.g., one that says "paid" with a timestamp that I can set to a specific time.
    • For some reason it's really hard to crop pages / adjust page size.
    • It would be great if it could understand what footnotes are.
    Incentivized
    Read full review
    Likelihood to Renew
    Salesforce
    There are days when I wish we hadn't switched, but I know that if we put in the time, we will get to where we want to be with the software and that it has many more capabilities than anything else we looked at. However, the amount of time and onboarding we need to do is also far greater than we realized/were told when we originally bought the product. They told us we should hire onboarding support, but at the end, after we had already reached our budget maximum for this, so it's been slower than we had hoped.
    Incentivized
    Read full review
    Tungsten Automation formerly Kofax
    Tungsten Power PDF is easy to use, the staff all like it, and there are no issues with it on any level. It is a more cost-effective solution to our PDF needs than other products currently available on the market. This product works as intended and it fits our business needs perfectly.
    Incentivized
    Read full review
    Usability
    Salesforce
    Because I think it could be easier. We have different standards today since we’re used to interacting with consumer apps like Starbucks, where all you do is scan your card. Then, when you use Sales Cloud, there are still a lot of manual inputs. So my mission with AI is really about figuring out how to make that easier.
    Incentivized
    Read full review
    Tungsten Automation formerly Kofax
    I found it easy to learn and observe that my colleagues also pick it up quickly when they get a license. I've been somewhat involved in training users on the various features, and I find that it's very intuitive compared to some of the other software that my organization uses.
    Incentivized
    Read full review
    Reliability and Availability
    Salesforce
    Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
    Incentivized
    Read full review
    Tungsten Automation formerly Kofax
    Other that a PDF partially disappearing if left up for a long period of time - no issues. (If you close it and reopen it, it is all there. We have some PDFs that are 400-600 pages long.)
    Incentivized
    Read full review
    Performance
    Salesforce
    Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
    Points per Salesforce -
    1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
    2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
    3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
    4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
    5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
    6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
    7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
    8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
    9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
    Read full review
    Tungsten Automation formerly Kofax
    Pages nearly always load at the expected rapid speed. Some documents that print quickly from Adobe Reader print much more slowly from Power PDF. I have never generated a report - that's a feature I didn't know existed until now and do not know what it's for
    Incentivized
    Read full review
    Support Rating
    Salesforce
    The overall support has been good. More and more features are being released quite frequently. Very small features are also making big difference in how the tool can be adapted and used better. If there is anything we need or are stuck, the support team sets up a call and helps in resolving the issue/provides workarounds.
    Read full review
    Tungsten Automation formerly Kofax
    In my experience, Tungsten Power PDF support is difficult to engage with. Like many other software companies, the people and/or AI being used by Tungsten Power PDF support rely on canned responses that have absolutely nothing to do with the problem or that do not fully or properly address the question or problem. Trying to get a live human to actually interact with and provide actual, helpful support has been, in my experience, nearly impossible and is like pulling teeth!
    Incentivized
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    In-Person Training
    Salesforce
    I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

    I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
    Read full review
    Tungsten Automation formerly Kofax
    I did not get training from any representative of TrustRadius or from the company from whom TrustRadius acquired the product. I got an in-person overview of the 2018 version of the product from my predecessor who was about to retire from the job I now hold. He did not go into very many of the features and probably only knew about the ones he used most frequently. I gained additional knowledge from the help files, from online searches, and from just fiddling with the product. There's nothing like learning by doing
    Incentivized
    Read full review
    Online Training
    Salesforce
    I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

    We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
    Read full review
    Tungsten Automation formerly Kofax
    We watched the training videos and tested out the features and functionality side by side. Some features are not used on a regular basis is it is convenient to go back and review training on that particular functionality when needed.
    Incentivized
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    Implementation Rating
    Salesforce
    Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
    Read full review
    Tungsten Automation formerly Kofax
    It was simple and we were using the program the same day. It was as easy as downloading the program and getting in there and playing around. We felt comfortable with it within the first few hours of use.
    Incentivized
    Read full review
    Alternatives Considered
    Salesforce
    So I've evaluated, implemented Microsoft Dynamics in the past. I've used Oracle CRM solutions. I've used Daylight, which is a very niche CRM system the last couple of years. And I've evaluated a variety from Legacy Microsoft Ones to Zoho and Sugar when making implementation decisions at other companies. But usually I've gone with Salesforce. I'd say it's better than most. The only one that I generally prefer, and last time I chose an implementation from scratch, I did Microsoft Dynamics. And the reason is for small mid-size organization, Microsoft Dynamics, if you already have Microsoft Office products, it's much better integrated to all of the Excel, Word, OneNote, Outlook email than what you get from Salesforce. And so that's the only one that if someone's a Microsoft organization and small sized company, it'll save a lot of integration things, a lot of security, a lot of login and access and IT management by just sticking within the Microsoft ecosystem. But outside of that, if you don't use Microsoft or if you're a large organization or have other needs that you want, Salesforce I'd say is better than all of the other CRM offerings out there. It's the easiest to use and the most robust and the most vendors and products for the ecosystem.
    Incentivized
    Read full review
    Tungsten Automation formerly Kofax
    Our
    organisation previously relied on another PDF tool which on many occasions
    struggled to process voluminous bundles of information i.e. 200 pages and
    above, causing the software to stop responding if attempting to process a
    document over 80 pages. However, with Tungsten Power PDF, we have never
    encountered such issues, even with documents as large as 500 pages.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Salesforce
    Salesforce is the most widely used CRM system. Professionalism tends to increase when things go wrong for market leaders. Salesforce considers us as users because they own the market. Having all of our data in one place and all of our teams working within Salesforce. Anyone who uses Salesforce is impacted by it, even if they don't.
    Read full review
    Tungsten Automation formerly Kofax
    No answers on this topic
    Scalability
    Salesforce
    It's very scalable as it has a ton of features (but you do need an admin who understands how to leverage these features). Because of the various features, we've also needed to host onboarding sessions with our users so that they can familiarize themselves with the platform, which isn't always super user-friendly or intuitive.
    Incentivized
    Read full review
    Tungsten Automation formerly Kofax
    Not really familiar since I'm the only person who uses it. But in the past it has been my understanding that Power PDF was offered only on a single-license basis, so it's been expensive for me to use it at home and at work because I had to pay for it on my own. In my current position management supports it so I at least only have to pay for it once.
    Incentivized
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    Professional Services
    Salesforce
    Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
    Read full review
    Tungsten Automation formerly Kofax
    No answers on this topic
    Return on Investment
    Salesforce
    • It allows me to keep a close eye on all of my performance metrics through the Dashboard Reporting, ie what my sales pipeline looks like, how much it's changed in the last 60 days, new opportunities created in the last 7 days, # of emails sent for the week, etc. The ease of the design and output make it really easy to check my progress throughout the day to find where I have holes and am falling short on my personal and work goals. It's resulted in greater transparency with my Mgmt Team and shorter 1-on-1 mtgs with my boss as he can see exactly where I am at all times (to be fair, I'm a senior sales rep, so he pretty much lets me do my job completely unfettered), but it does prove that I am continually producing which recently resulted in a raise I didn't even ask for.
    • The SF repository is so detailed that I don't have to spend tons of time finding frequently used websites attached to a client or see what all interactions with the company look like. Even though I don't use SF for my bulk emails and email sequences, SF provides me with an email to use in the bcc of these emails which links everything back to SF. I find that extremely helpful. This really impacts my efficiency and I can honestly say that once I started using all the functionality of data management, it saved me about 20% of my time/week that I could then allocate towards other revenue-generating tasks like prospecting and account management. The more time I have for those, the better. My year-over-year on accounts 1 year and older just grew by 17% this last year.
    Incentivized
    Read full review
    Tungsten Automation formerly Kofax
    • Administrative time spent on document management and preparation has decreased by about 15%.
    • Occasionally, software crashes, and unsaved work is lost when working with large PDF files.
    • Flat-fee lump-sum pricing has saved us roughly $50 per month after the original purchase price of the software licenses was recouped.
    Incentivized
    Read full review
    ScreenShots

    Agentforce Sales Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot

    Tungsten Power PDF Screenshots

    Screenshot of the PDF Create Assistant, which can be used to create multiple PDFs at the same time from a variety of source formats. Create individual PDFs, or combine into one PDF package.Screenshot of PDF Profiles that can be created to apply commonly desired settings to new PDF documents created in Power PDF.Screenshot of the application's color, changed from purple to blue, light gray or dark gray.Screenshot of some lightweight document automation that can also be achieved with the Watched Folder and Sequence features.Screenshot of where packages can be signed with pre built templates using Kofax Sign Doc or other integrating e-signersScreenshot of PDFs that can be navigated with a thumbnail view