Likelihood to Recommend My company exists within the Hospitality & Tourism industry where we provide Marketing and Event Planning services. SAP Cloud for Social Engagement helps me gain insight into how my vendors and clients feel about my company's brands, categories, products and services while remaining up-to-date with current market issues and trends.
Read full review SE Ranking is a fantastic tool if you are a marketing agency or freelancer looking for a single tool for the majority of your SEO work. It also includes B2B tools like their lead generation widget and white label reports that can help you generate new leads for your business. It would get 10 stars if their database was larger to accommodate research for small geographic areas, but they are always expanding their database so it may just be a matter of time. Research SE Ranking has pricing plans available for every budget.
Read full review Pros Communication with multiple social media accounts including Facebook,Twitter and LinkedIn. Utilize social preconfigured templates to respond quickly to current and potential clients. Go above and beyond the number of Twitter followers and Facebook likes. Gain real-time insight into key trends and topics being discussed. Read full review Rank racking. It’s really important for us that the ranks are tracked accurately. Monitoring of changes made on the website. We’ve found this feature really useful. Reports. This includes auto reports and manuals. We can easily and quickly create reports to check our SEO progress month by month. Read full review Cons Include more social network standard integrations Include more ready to use templates Add more metrics within reports being pulled Read full review I really don't think SE Ranking has many flaws. They are also rolling out an app at the moment - SE Ranking Pro - need to test that one. Some more video tutorials on the site on how to use some tools would be helpful. More in-system popups would be more helpful too. Read full review Usability I gave SAP Cloud for Social Engagement this rating because of the success I have seen personally within my company. I gave a rating of '10' because I highly recommend this product to others. Having better insight into my client's and vendor's opinion of my company's brand and services has allowed us to market ourselves better
Read full review They had a huge update recently and the platform is now even better. Although not all the tools are yet in the new design.
Read full review Support Rating I provided SAP Cloud for Social Engagement this rating since the product has such a great backing along with the SAP brand itself. There is a lot of support behind this product as it connects with a variety of social media platforms, like Facebook and Twitter. The support provided by SAP in terms of tech help is wonderful as well. There is a lot of support from all angles
Read full review The support is great but they don't have 24/7 support. And time zones can also be an issue sometimes. On the other hand there are plenty of guides and videos around to get yourself started. I never really needed support for "big" issues. And the help I got was good enough.
Read full review Alternatives Considered The SAP solution is more complete than others because it includes capabilities for social media listening, real-time social media message response, social profiles and history, and analytics in one system.
Read full review SE Ranking is better than
Serpstat or MOZ or
Ahrefs when it comes to tracking keyword rankings, but it lacks in every other SEO category, such as onsite and offsite SEO metrics, content analysis, etc... It's a good choice for agencies that are interested in tracking keywords for their clients, but other than that it underperforms in every other SEO category.
Read full review Return on Investment Rapid deployment. SAP Cloud for Social Engagement allows you to listen to your customers by locating social media messages that mention key words such as a specific product and prioritize them according to urgency and relevance. Analytics capabilities. Read full review The website "health" report has allowed us to fix things that Google might find strange or cause us to lose rankings, which has been very helpful. It's given us more visibility into what exactly our SEO management company is doing and how they are performing, and if things are changing or not. It's very easy to see right from the dashboard. Being able to see how our competitors stack up against us has helped us know where to improve, what to focus on, and how to be even better. Read full review ScreenShots