What users are saying about
60 Ratings
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Score 8.1 out of 100
41 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

SAP Conversational AI

Looking from a global point of view and the ability to integrate through the use of Webhook, I think any scenario would be available or suitable for SAP Conversational AI: Service Support Center, for financial and credit entities, at the level of educational consultation, etc.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

The ServiceNow Platform is well suited for automation processes. The amount of apps that can integrate with ServiceNow allow for numerous processes or Flows to be created. Processes around user IAM can be easily created with integration to Azure / AD or Okta. Also the ability to integrate with tools like SolarWinds allow for system related flows to also be created.
Anonymous | TrustRadius Reviewer

Pros

SAP Conversational AI

  • SAP Conversational AI in addition to providing the chatbot features also integrates bot analytics without the need for much setup/deployment work.
  • It is possible to code SAP Conversational AI chatbot in multiple coding languages (Node.js, Python, PHP, iOS, etc.) that makes it easy both implement as well as integrate with existing IT stacks (eg. Analytics, AI, Databases).
  • SAP Conversational AI is easy to implement and get it running especially if you are already using SAP S/4HANA Cloud.
Aditya Mohan | TrustRadius Reviewer

ServiceNow Now Platform

  • workflow during a request item
  • approval management for changes, and services
  • service level agreement monitoring
  • ability to spin up a low code application
Anonymous | TrustRadius Reviewer

Cons

SAP Conversational AI

  • Documentation update. Some of the very nice tutorials and docs seem outdated or not SAP-branded, which can be confusing
  • Fallback channels. The intercom fallback channel has an important lack of speed, and the SAP fallback channel seems complicated to implement in a product development sprint
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

  • Menus can sometimes be confusing to navigate, unless paired down or customized.
  • More flexibility needed for templates/home pages and graphics placement for company branding.
Anonymous | TrustRadius Reviewer

Usability

SAP Conversational AI

SAP Conversational AI 7.7
Based on 2 answers
Chatbots have already acquired most of the market and are still trending with the needs of changing market everyday. It will keep evolving with AI and NLP more to offer for improvements. SAP CAI is a good product to add to an enterprise using SAP ERP Suite
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

No score
No answers yet
No answers on this topic

Reliability and Availability

SAP Conversational AI

SAP Conversational AI 8.2
Based on 2 answers
Never had an issue. SAP CAI shares the same platform as any other product hosted on SAP Cloud Platform (aka BTP) and depends on your hosting (US, Europe, Asia). Maintenance modes are planned and customers are aware of it well in advance in order to mitigate potential impacts on the service offering.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

No score
No answers yet
No answers on this topic

Performance

SAP Conversational AI

SAP Conversational AI 8.2
Based on 2 answers
It's a pure SaaS platform hosted on SAP Cloud Platform (aka BTP). The experience is pretty much seamless with minimum loadings or noticeable lags. The hosting depends on your location so you may want to make sure the instance is available on a server close to you, such as the USA, Europe or Asia.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

No score
No answers yet
No answers on this topic

Support Rating

SAP Conversational AI

SAP Conversational AI 7.1
Based on 38 answers
Great support from the people of SAP Conversational AI as of the community. Sometimes it takes a little while for folks of the SAP Conversational AI team to answer but this has mostly to do with the overload of questions and users the product has. The gold-support channel within Slack that SAP Conversational AI has, is a great help to distinguish more professional usage and therefore more urgent questions.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

ServiceNow Now Platform 10.0
Based on 4 answers
In our specific case, we do not need ServiceNow Now Platform support over the product. However, for our customers and the support offer, from ServiceNow Now Platform, and especially from the partner ecosystem, there are plenty of offers out of the market. From ServiceNow Now Platform, partners, and a robust and mature ecosystem of professionals.
Rubens F. Dalle Lucca | TrustRadius Reviewer

Alternatives Considered

SAP Conversational AI

We decided to go ahead with this product since our systems heavily rely on SAP already. The integration of data is seamless and can be customized to all needs. We found other competitive solutions to be worse at the data integration, although sometimes they provide a nicer UI or additional functions.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

ServiceNow is highly configurable and so offers many options for different types of teams. The pricing was acceptable for our organization as well.
Anonymous | TrustRadius Reviewer

Return on Investment

SAP Conversational AI

  • We could use it for a client but we would need a more complex NLP because we needed, for example, to train our bot based on documents. Maybe this could be achievable with SAP Leonardo services but I couldn't see how to do this.
Marcella Penha | TrustRadius Reviewer

ServiceNow Now Platform

  • Fast implementation of our Sales & Operation/Projects controls and process - tool adapted to our needs, not us to adapt to the tool.
  • Once we are a consulting/implementation company, our customers are happy to see that we use what we sell, and it is easy to show them how this platform/tool can have an impact on our own business.
Rubens F. Dalle Lucca | TrustRadius Reviewer

Screenshots

Pricing Details

SAP Conversational AI

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ServiceNow Now Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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