What users are saying about
552 Ratings
859 Ratings
552 Ratings
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Score 7.9 out of 100
859 Ratings
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Score 7.9 out of 100

Feature Set Ratings

  • SAP Crystal ranks higher in 7 feature sets: BI Standard Reporting, Ad-hoc Reporting, Report Output and Scheduling, Data Discovery and Visualization, Access Control and Security, Mobile Capabilities, Application Program Interfaces (APIs) / Embedding

BI Standard Reporting

8.8

SAP Crystal

88%
8.5

Tableau Server

85%
SAP Crystal ranks higher in 2/3 features

Pixel Perfect reports

8.3
83%
111 Ratings
9.1
91%
29 Ratings

Customizable dashboards

9.0
90%
98 Ratings
8.5
85%
93 Ratings

Report Formatting Templates

9.1
91%
116 Ratings
7.9
79%
80 Ratings

Ad-hoc Reporting

8.7

SAP Crystal

87%
8.2

Tableau Server

82%
SAP Crystal ranks higher in 3/4 features

Drill-down analysis

8.3
83%
116 Ratings
8.3
83%
94 Ratings

Formatting capabilities

8.8
88%
134 Ratings
6.6
66%
92 Ratings

Integration with R or other statistical packages

8.5
85%
64 Ratings
8.7
87%
58 Ratings

Report sharing and collaboration

9.3
93%
119 Ratings
9.1
91%
88 Ratings

Report Output and Scheduling

9.1

SAP Crystal

91%
7.7

Tableau Server

77%
SAP Crystal ranks higher in 4/5 features

Publish to Web

9.1
91%
90 Ratings
9.5
95%
84 Ratings

Publish to PDF

9.4
94%
132 Ratings
8.7
87%
83 Ratings

Report Versioning

9.0
90%
94 Ratings
7.5
75%
69 Ratings

Report Delivery Scheduling

9.1
91%
96 Ratings
7.6
76%
76 Ratings

Delivery to Remote Servers

9.2
92%
51 Ratings
5.1
51%
9 Ratings

Data Discovery and Visualization

7.9

SAP Crystal

79%
7.8

Tableau Server

78%
Tableau Server ranks higher in 2/3 features

Pre-built visualization formats (heatmaps, scatter plots etc.)

7.6
76%
51 Ratings
8.6
86%
85 Ratings

Location Analytics / Geographic Visualization

8.4
84%
75 Ratings
8.6
86%
84 Ratings

Predictive Analytics

7.8
78%
42 Ratings
6.3
63%
63 Ratings

Access Control and Security

8.4

SAP Crystal

84%
7.0

Tableau Server

70%
SAP Crystal ranks higher in 4/4 features

Multi-User Support (named login)

8.0
80%
81 Ratings
7.1
71%
92 Ratings

Role-Based Security Model

8.0
80%
79 Ratings
6.9
69%
89 Ratings

Multiple Access Permission Levels (Create, Read, Delete)

8.5
85%
79 Ratings
6.9
69%
91 Ratings

Single Sign-On (SSO)

9.1
91%
38 Ratings
7.2
72%
61 Ratings

Mobile Capabilities

8.5

SAP Crystal

85%
6.7

Tableau Server

67%
SAP Crystal ranks higher in 3/3 features

Responsive Design for Web Access

8.8
88%
62 Ratings
5.7
57%
76 Ratings

Mobile Application

7.8
78%
46 Ratings
6.4
64%
62 Ratings

Dashboard / Report / Visualization Interactivity on Mobile

8.9
89%
57 Ratings
6.6
66%
67 Ratings

Application Program Interfaces (APIs) / Embedding

8.0

SAP Crystal

80%
7.5

Tableau Server

75%
SAP Crystal ranks higher in 3/6 features

REST API

7.4
74%
8 Ratings
9.3
93%
39 Ratings

Javascript API

8.4
84%
34 Ratings
9.7
97%
36 Ratings

iFrames

7.1
71%
8 Ratings
10.0
100%
39 Ratings

Java API

8.9
89%
34 Ratings
5.5
55%
7 Ratings

Themeable User Interface (UI)

8.3
83%
37 Ratings
6.1
61%
9 Ratings

Customizable Platform (Open Source)

7.8
78%
30 Ratings
4.6
46%
7 Ratings

Attribute Ratings

  • SAP Crystal is rated higher in 4 areas: Likelihood to Recommend, Usability, Support Rating, In-Person Training
  • Tableau Server is rated higher in 3 areas: Availability, Performance, Implementation Rating
  • SAP Crystal and Tableau Server are tied in 2 areas: Likelihood to Renew, Configurability

Likelihood to Recommend

9.1

SAP Crystal

91%
157 Ratings
6.7

Tableau Server

67%
110 Ratings

Likelihood to Renew

10.0

SAP Crystal

100%
19 Ratings
10.0

Tableau Server

100%
20 Ratings

Usability

9.3

SAP Crystal

93%
28 Ratings
6.9

Tableau Server

69%
17 Ratings

Availability

8.0

SAP Crystal

80%
2 Ratings
9.0

Tableau Server

90%
18 Ratings

Performance

8.0

SAP Crystal

80%
2 Ratings
8.1

Tableau Server

81%
16 Ratings

Support Rating

8.3

SAP Crystal

83%
36 Ratings
6.0

Tableau Server

60%
30 Ratings

In-Person Training

10.0

SAP Crystal

100%
1 Rating
8.0

Tableau Server

80%
4 Ratings

Online Training

SAP Crystal

N/A
0 Ratings
9.0

Tableau Server

90%
9 Ratings

Implementation Rating

8.8

SAP Crystal

88%
28 Ratings
9.1

Tableau Server

91%
26 Ratings

Configurability

8.0

SAP Crystal

80%
1 Rating
8.0

Tableau Server

80%
1 Rating

Ease of integration

7.0

SAP Crystal

70%
1 Rating

Tableau Server

N/A
0 Ratings

Product Scalability

7.0

SAP Crystal

70%
1 Rating

Tableau Server

N/A
0 Ratings

Vendor post-sale

8.0

SAP Crystal

80%
1 Rating

Tableau Server

N/A
0 Ratings

Vendor pre-sale

7.0

SAP Crystal

70%
1 Rating

Tableau Server

N/A
0 Ratings

Likelihood to Recommend

SAP

Generation of templated reports is the strong suit of SAP Crystal. Allows users to change formats in templates bases on requirement with minimal effort. Automated report delivery requires the user to be aware of sql which cannot be expected from all users. Should support more document export formats and improve the UI for SAP B1 Users
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Tableau

Tableau Server is well suited for a data warehouse build and handling big data. Tableau data aggregation, transformation, clustering capability is powerful and easy to implement. The choice of charts and visualisation tools is outstanding. Customisation and dynamic data visualisation capability is superb. The user interface takes some time getting used to.
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Pros

SAP

  • Crystal Reports allows us to create a consistent template for all of our reports.
  • Crystal Reports and Server allows us to house a repository for all of our reports to make them easy to find and update when necessary.
  • Crystal Reports can connect to a wide variety of data sources.
  • Crystal Reports can be a little daunting when first implementing. There are a lot of nuances in learning how to truly master this software and it can be frustrating at times.
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Tableau

  • It's good at doing what it is designed for: accessing visualizations without having to download and open a workbook in Tableau Desktop. The latter would be a very inefficient method for sharing our metrics, so I am glad that we have Tableau Server to serve this function.
  • Publishing to Tableau Server is quick and easy. Just a few clicks from Tableau Desktop and a few seconds of publishing through an average speed network, and the new visualizations are live!
  • Seeing details on who has viewed the visualization and when. This is something particularly useful to me for trying to drive adoption of some new pages, so I really appreciate the granularity provided in Tableau Server
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Cons

SAP

  • The export of reports to Excel is very cumbersome and the results are difficult to format.
  • The design of reports and the graphical features (e.g. charts) feel quite rigid.
  • The learning curve for a non-programmer is incredibly steep, making Crystal a specialty tool.
Read full review

Tableau

  • Tableau Server has had some issue handling some of our larger data sets. Our extract refreshes fail intermittently with no obvious error that we can fix
  • Tableau Server has been hard to work with before they launched their new Rest API, which is also a little tricky to work with
Read full review

Pricing Details

SAP Crystal

Starting Price

$295 per single user license

Editions & Modules

SAP Crystal editions and modules pricing
EditionModules
SAP Crystal Reports 2020 64-Bit4951
Upgrade Version to SAP Crystal Reports 20202952
SAP Crystal Reports 2016 32-Bit4953
SAP Crystal Server 2020 1 NUL8694
SAP Crystal Server 2020 5 CAL$8,7445

Footnotes

  1. per single user license
  2. per single user license
  3. per single user license
  4. per user license + first year maintenance to be added
  5. 5 concurrent users + first year maintenance to be added

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

* SAP Crystal Reports 2020 Viewer allows you to view static data within a SAP Crystal Reports file. * SAP Crystal Reports 2020 - Full version allows you to create powerful, richly formatted, and dynamic reports from virtually any data source, delivered in dozens of formats, in up to 28 languages. If you already have an older version of Crystal Reports, buy a license for SAP Crystal Reports 2020 - Upgrade at a discounted, upgrade price. * SAP Crystal Server 2020, 1 NUL includes 1 license of: SAP Crystal Reports 2020 - SAP Crystal Server 2020. * As an add-on to SAP Crystal Server 2020 1 NUL, SAP Crystal Server 2020 5 CAL allows you to support a wider, intermittent audience of end users, up to five logged on at the same time.

Tableau Server

Starting Price

$12 Per User Per Month

Editions & Modules

Tableau Server editions and modules pricing
EditionModules
Creator$70.001
Explorer$35.002
Viewer$12.003

Footnotes

  1. Per User Per Month
  2. Per User Per Month
  3. Per User Per Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

SAP

We have been using this product for so many years and it has truly become a cornerstone to our business processes when it comes to developing and distributing information via reports. We currently have over 500 reports developed to date over about 30 systems and that will continue to grow as user needs change.
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Tableau

It simply is used all the time by more and more people. Migrating to something else would involve lots of work and lots of training. The renewal fee being fair, it simply isn't worth migrating to a different tool for now.
Read full review

Usability

SAP

Crystal is very robust, but not always easy to use. It create wonderful looking reports, and so deserves a high rating. However, I have to take a couple of points off for the simple fact that I cannot hand it to a user and expect them to be able to do development with it.
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Tableau

Tableau Server is unbeatable at creating easy to use, interactive dashboards for busy executives. The software also saves time for the busy analyst that is tired of always using Excel. Tableau Server is a head and shoulders improvement over Excel.
Read full review

Reliability and Availability

SAP

No answers on this topic

Tableau

Our instance of Tableau Server was hosted on premises (I believe all instances are) so if there were any outages it was normally due to scheduled maintenance on our end. If the Tableau server ever went down, a quick restart solved most issues
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Performance

SAP

No answers on this topic

Tableau

While there are definitely cases where a user can do things that will make a particular worksheet or dashboard run slowly, overall the performance is extremely fast. The user experience of exploratory analysis particularly shines, there's nothing out there with the polish of Tableau.
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Support Rating

SAP

The support community can be difficult to navigate. I've also run into issues with my login. The SAP system has a bizarre mechanism for validating users that requires users to have what is called an S-ID. A basic ID may not give you access to all the features in the portal. The limitation may include not being able to perform a simple task like downloading patches and updates. This isn't a big deal for single user license but for teams it can be a pain.
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Tableau

We have consistently had highly satisfactory results every time we've reached out for help. Our contractor, used for Tableau server maintenance and dashboard development is very technically skilled. When he hits a roadblock on how to do something with Tableau, the support staff have provided timely and useful guidance. He frequently compares it to Cognos and says that while Cognos has capabilities Tableau doesn't, the bottom line value for us is a no-brainer
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In-Person Training

SAP

Trainer was patient and thorough in going through the basics and willing to answer questions by email after the initial training
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Tableau

In our case, they hired a private third party consultant to train our dept. It was extremely boring and felt like it dragged on. Everything I learned was self taught so I was not really paying attention. But I do think that you can easily spend a week on the tool and go over every nook and cranny. We only had the consultant in for a day or two.
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Online Training

SAP

No answers on this topic

Tableau

The Tableau website is full of videos that you can follow at your own pace. As a very small company with a Tableau install, access to these free resources was incredibly useful to allowing me to implement Tableau to its potential in a reasonable and proportionate manner.
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Implementation Rating

SAP

Just like any other implementation: When designing the differing reports, get end users' input, make sure to design the reports so that they display the information that the company requires, in the best and clearest way possible.
Test, test, test, revise when needed, and, particularly, do sufficient training so users are comfortable using Crystal Reports!
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Tableau

Implementation was over the phone with the vendor, and did not go particularly well. Again, think this was our fault as our integration and IT oversight was poor, and we made errors. Would they have happened had a vendor been onsite? Not sure, probably not, but we probably wouldn't have paid for that either
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Alternatives Considered

SAP

Crystal reports is useful in case we want to import data from data base . We can write queries in it but Google Charts require to be implemented in our application using code so crystal reports is better than Google Charts.
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Tableau

Today, if my shop is largely Microsoft-centric, I would be hard pressed to choose a product other than Power BI. Tableau was the visualization leader for years, but Microsoft has caught up with them in many areas, and surpassed them in some. Its ability to source, transform, and model data is superior to Tableau. Tableau still has the lead in some visualizations, but Power BI's rise is evidenced by its ever-increasing position in the leadership section of the Gartner Magic Quadrant.
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Return on Investment

SAP

  • It is a decent buy for specific departments in terms of reporting capabilities but updates and cost (frequent) demands are higher with the benefits offered.
  • So long as the requirements are not ever changing, with scheduling functionality, it's a handsome tool.
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Tableau

  • Tableau does take dedicated FTE to create and analyze the data. It's too complex (and powerful) a product not to have someone dedicated to developing with it.
  • There are some significant setup for the server product.
  • Once sever setup is complete, it's largely "fire and forget" until an update is necessary. The server update process is cumbersome.
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