What users are saying about
521 Ratings
799 Ratings
521 Ratings
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Score 7.8 out of 100
799 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

SAP Crystal

Generation of templated reports is the strong suit of SAP Crystal. Allows users to change formats in templates bases on requirement with minimal effort.Automated report delivery requires the user to be aware of sql which cannot be expected from all users.Should support more document export formats and improve the UI for SAP B1 Users
Issac Paul | TrustRadius Reviewer

Tableau Server

Tableau Server is well suited for a data warehouse build and handling big data. Tableau data aggregation, transformation, clustering capability is powerful and easy to implement. The choice of charts and visualisation tools is outstanding. Customisation and dynamic data visualisation capability is superb. The user interface takes some time getting used to.
Samir Shah | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

SAP Crystal
8.4
Tableau Server
8.3
Pixel Perfect reports
SAP Crystal
8.4
Tableau Server
9.1
Customizable dashboards
SAP Crystal
8.3
Tableau Server
8.3
Report Formatting Templates
SAP Crystal
8.5
Tableau Server
7.5

Ad-hoc Reporting

SAP Crystal
8.3
Tableau Server
8.0
Drill-down analysis
SAP Crystal
8.0
Tableau Server
8.0
Formatting capabilities
SAP Crystal
8.5
Tableau Server
5.7
Integration with R or other statistical packages
SAP Crystal
8.0
Tableau Server
8.7
Report sharing and collaboration
SAP Crystal
8.8
Tableau Server
9.5

Report Output and Scheduling

SAP Crystal
8.7
Tableau Server
8.2
Publish to Web
SAP Crystal
8.6
Tableau Server
9.7
Publish to PDF
SAP Crystal
9.1
Tableau Server
8.6
Report Versioning
SAP Crystal
8.4
Tableau Server
8.5
Report Delivery Scheduling
SAP Crystal
8.8
Tableau Server
8.9
Delivery to Remote Servers
SAP Crystal
8.7
Tableau Server
5.1

Data Discovery and Visualization

SAP Crystal
7.7
Tableau Server
7.5
Pre-built visualization formats (heatmaps, scatter plots etc.)
SAP Crystal
7.6
Tableau Server
8.3
Location Analytics / Geographic Visualization
SAP Crystal
7.8
Tableau Server
8.5
Predictive Analytics
SAP Crystal
7.8
Tableau Server
5.8

Access Control and Security

SAP Crystal
8.5
Tableau Server
7.7
Multi-User Support (named login)
SAP Crystal
8.2
Tableau Server
7.7
Role-Based Security Model
SAP Crystal
8.3
Tableau Server
7.7
Multiple Access Permission Levels (Create, Read, Delete)
SAP Crystal
8.5
Tableau Server
7.4
Single Sign-On (SSO)
SAP Crystal
8.8
Tableau Server
8.0

Mobile Capabilities

SAP Crystal
7.9
Tableau Server
7.0
Responsive Design for Web Access
SAP Crystal
8.3
Tableau Server
6.0
Dedicated iOS Application
SAP Crystal
7.5
Tableau Server
7.0
Dedicated Android Application
SAP Crystal
7.8
Tableau Server
7.0
Dashboard / Report / Visualization Interactivity on Mobile
SAP Crystal
8.2
Tableau Server
8.1

Application Program Interfaces (APIs) / Embedding

SAP Crystal
7.5
Tableau Server
7.4
REST API
SAP Crystal
7.4
Tableau Server
9.2
Javascript API
SAP Crystal
7.8
Tableau Server
9.3
iFrames
SAP Crystal
7.1
Tableau Server
9.4
Java API
SAP Crystal
8.1
Tableau Server
5.5
Themeable User Interface (UI)
SAP Crystal
7.6
Tableau Server
6.1
Customizable Platform (Open Source)
SAP Crystal
7.2
Tableau Server
4.6

Pros

SAP Crystal

  • Crystal Reports allows us to create a consistent template for all of our reports.
  • Crystal Reports and Server allows us to house a repository for all of our reports to make them easy to find and update when necessary.
  • Crystal Reports can connect to a wide variety of data sources.
  • Crystal Reports can be a little daunting when first implementing. There are a lot of nuances in learning how to truly master this software and it can be frustrating at times.
Anonymous | TrustRadius Reviewer

Tableau Server

  • It's good at doing what it is designed for: accessing visualizations without having to download and open a workbook in Tableau Desktop. The latter would be a very inefficient method for sharing our metrics, so I am glad that we have Tableau Server to serve this function.
  • Publishing to Tableau Server is quick and easy. Just a few clicks from Tableau Desktop and a few seconds of publishing through an average speed network, and the new visualizations are live!
  • Seeing details on who has viewed the visualization and when. This is something particularly useful to me for trying to drive adoption of some new pages, so I really appreciate the granularity provided in Tableau Server
Anonymous | TrustRadius Reviewer

Cons

SAP Crystal

  • The export of reports to Excel is very cumbersome and the results are difficult to format.
  • The design of reports and the graphical features (e.g. charts) feel quite rigid.
  • The learning curve for a non-programmer is incredibly steep, making Crystal a specialty tool.
Frank Hunt | TrustRadius Reviewer

Tableau Server

  • Tableau Server has had some issue handling some of our larger data sets. Our extract refreshes fail intermittently with no obvious error that we can fix
  • Tableau Server has been hard to work with before they launched their new Rest API, which is also a little tricky to work with
Jacob Rasmussen | TrustRadius Reviewer

Likelihood to Renew

SAP Crystal

SAP Crystal 10.0
Based on 19 answers
We have been using this product for so many years and it has truly become a cornerstone to our business processes when it comes to developing and distributing information via reports. We currently have over 500 reports developed to date over about 30 systems and that will continue to grow as user needs change.
Anonymous | TrustRadius Reviewer

Tableau Server

Tableau Server 10.0
Based on 20 answers
It simply is used all the time by more and more people.Migrating to something else would involve lots of work and lots of training.The renewal fee being fair, it simply isn't worth migrating to a different tool for now.
Mathieu Gaouette | TrustRadius Reviewer

Usability

SAP Crystal

SAP Crystal 9.0
Based on 29 answers
The interface of SAP Crystal will be very familiar to most users as it follows the same text-based WYSIWYG interface as many other commonplace software. The build-in plugins, adapters and middleware to common data sources makes it rather easy to pull data for visualization and reporting. However, when dealing with less structured data, some more work needs to be done
Anonymous | TrustRadius Reviewer

Tableau Server

Tableau Server 7.3
Based on 15 answers
Tableau Server is unbeatable at creating easy to use, interactive dashboards for busy executives. The software also saves time for the busy analyst that is tired of always using Excel. Tableau Server is a head and shoulders improvement over Excel.
Thomas Young | TrustRadius Reviewer

Reliability and Availability

SAP Crystal

SAP Crystal 8.0
Based on 1 answer
No answer on this topic is available.

Tableau Server

Tableau Server 9.0
Based on 9 answers
Our instance of Tableau Server was hosted on premises (I believe all instances are) so if there were any outages it was normally due to scheduled maintenance on our end. If the Tableau server ever went down, a quick restart solved most issues
Anonymous | TrustRadius Reviewer

Performance

SAP Crystal

SAP Crystal 8.0
Based on 1 answer
No answer on this topic is available.

Tableau Server

Tableau Server 8.1
Based on 8 answers
While there are definitely cases where a user can do things that will make a particular worksheet or dashboard run slowly, overall the performance is extremely fast. The user experience of exploratory analysis particularly shines, there's nothing out there with the polish of Tableau.
Jonathan Drummey | TrustRadius Reviewer

Support Rating

SAP Crystal

SAP Crystal 7.4
Based on 24 answers
The support community can be difficult to navigate. I've also run into issues with my login. The SAP system has a bizarre mechanism for validating users that requires users to have what is called an S-ID. A basic ID may not give you access to all the features in the portal. The limitation may include not being able to perform a simple task like downloading patches and updates. This isn't a big deal for single user license but for teams it can be a pain.
Nathan Patrick Taylor | TrustRadius Reviewer

Tableau Server

Tableau Server 6.7
Based on 16 answers
We have consistently had highly satisfactory results every time we've reached out for help. Our contractor, used for Tableau server maintenance and dashboard development is very technically skilled. When he hits a roadblock on how to do something with Tableau, the support staff have provided timely and useful guidance. He frequently compares it to Cognos and says that while Cognos has capabilities Tableau doesn't, the bottom line value for us is a no-brainer
Henry Yennie | TrustRadius Reviewer

In-Person Training

SAP Crystal

SAP Crystal 10.0
Based on 1 answer
Trainer was patient and thorough in going through the basics and willing to answer questions by email after the initial training
Anonymous | TrustRadius Reviewer

Tableau Server

Tableau Server 8.0
Based on 4 answers
In our case, they hired a private third party consultant to train our dept. It was extremely boring and felt like it dragged on. Everything I learned was self taught so I was not really paying attention. But I do think that you can easily spend a week on the tool and go over every nook and cranny. We only had the consultant in for a day or two.
Mashhood Syed | TrustRadius Reviewer

Online Training

SAP Crystal

No score
No answers yet
No answers on this topic

Tableau Server

Tableau Server 9.0
Based on 9 answers
The Tableau website is full of videos that you can follow at your own pace. As a very small company with a Tableau install, access to these free resources was incredibly useful to allowing me to implement Tableau to its potential in a reasonable and proportionate manner.
Mel Stephenson | TrustRadius Reviewer

Implementation Rating

SAP Crystal

SAP Crystal 8.7
Based on 16 answers
Just like any other implementation: When designing the differing reports, get end users' input, make sure to design the reports so that they display the information that the company requires, in the best and clearest way possible.
Test, test, test, revise when needed, and, particularly, do sufficient training so users are comfortable using Crystal Reports!
John Suit | TrustRadius Reviewer

Tableau Server

Tableau Server 9.1
Based on 13 answers
Implementation was over the phone with the vendor, and did not go particularly well. Again, think this was our fault as our integration and IT oversight was poor, and we made errors. Would they have happened had a vendor been onsite? Not sure, probably not, but we probably wouldn't have paid for that either
Anonymous | TrustRadius Reviewer

Alternatives Considered

SAP Crystal

Crystal reports is useful in case we want to import data from data base . We can write queries in it but Google Charts require to be implemented in our application using code so crystal reports is better than Google Charts.
Anonymous | TrustRadius Reviewer

Tableau Server

Today, if my shop is largely Microsoft-centric, I would be hard pressed to choose a product other than Power BI. Tableau was the visualization leader for years, but Microsoft has caught up with them in many areas, and surpassed them in some. Its ability to source, transform, and model data is superior to Tableau. Tableau still has the lead in some visualizations, but Power BI's rise is evidenced by its ever-increasing position in the leadership section of the Gartner Magic Quadrant.
Anonymous | TrustRadius Reviewer

Return on Investment

SAP Crystal

  • It is a decent buy for specific departments in terms of reporting capabilities but updates and cost (frequent) demands are higher with the benefits offered.
  • So long as the requirements are not ever changing, with scheduling functionality, it's a handsome tool.
Rohit Narang | TrustRadius Reviewer

Tableau Server

  • Tableau does take dedicated FTE to create and analyze the data. It's too complex (and powerful) a product not to have someone dedicated to developing with it.
  • There are some significant setup for the server product.
  • Once sever setup is complete, it's largely "fire and forget" until an update is necessary. The server update process is cumbersome.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

SAP Crystal

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

SAP Crystal Editions & Modules

Edition
SAP Crystal Reports 2020 64-Bit$4951
Upgrade Version to SAP Crystal Reports 2020$2951
SAP Crystal Reports 2016 32-Bit$4951
SAP Crystal Server 2020 1 NUL$8692
SAP Crystal Server 2020 5 CAL$8,7443
  1. per single user license
  2. per user license + first year maintenance to be added
  3. 5 concurrent users + first year maintenance to be added
Additional Pricing Details
* SAP Crystal Reports 2020 Viewer allows you to view static data within a SAP Crystal Reports file. * SAP Crystal Reports 2020 - Full version allows you to create powerful, richly formatted, and dynamic reports from virtually any data source, delivered in dozens of formats, in up to 28 languages. If you already have an older version of Crystal Reports, buy a license for SAP Crystal Reports 2020 - Upgrade at a discounted, upgrade price. * SAP Crystal Server 2020, 1 NUL includes 1 license of: SAP Crystal Reports 2020 - SAP Crystal Server 2020. * As an add-on to SAP Crystal Server 2020 1 NUL, SAP Crystal Server 2020 5 CAL allows you to support a wider, intermittent audience of end users, up to five logged on at the same time.

Tableau Server

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Tableau Server Editions & Modules

Edition
Creator$70.001
Explorer$35.001
Viewer$12.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

SAP Crystal
8.7
Tableau Server
7.5

Likelihood to Renew

SAP Crystal
10.0
Tableau Server
10.0

Usability

SAP Crystal
9.0
Tableau Server
7.3

Reliability and Availability

SAP Crystal
8.0
Tableau Server
9.0

Performance

SAP Crystal
8.0
Tableau Server
8.1

Support Rating

SAP Crystal
7.4
Tableau Server
6.7

In-Person Training

SAP Crystal
10.0
Tableau Server
8.0

Online Training

SAP Crystal
Tableau Server
9.0

Implementation Rating

SAP Crystal
8.7
Tableau Server
9.1

Scalability

SAP Crystal
7.0
Tableau Server

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