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Top Rated
42 Ratings
57 Ratings

SAP Customer Data Solutions

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Top Rated
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Identity Management

    SAP Customer Data Solutions

    Feature Set Not Supported
    N/A
    8.7

    SecurID

    87%
    SecurID ranks higher in 7/7 features

    ID-Management Access Control

    N/A
    0 Ratings
    8.7
    87%
    4 Ratings

    ID Management Single-Sign On (SSO)

    N/A
    0 Ratings
    8.7
    87%
    4 Ratings

    Multi-Factor Authentication

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Password Management

    N/A
    0 Ratings
    8.7
    87%
    4 Ratings

    Account Provisioning and De-provisioning

    N/A
    0 Ratings
    8.3
    83%
    4 Ratings

    ID Management Workflow Automation

    N/A
    0 Ratings
    8.7
    87%
    4 Ratings

    ID Risk Management

    N/A
    0 Ratings
    8.7
    87%
    4 Ratings

    Attribute Ratings

    • SAP Customer Data Solutions is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating
    • SecurID is rated higher in 1 area: Usability

    Likelihood to Recommend

    8.4

    SAP Customer Data Solutions

    84%
    28 Ratings
    8.3

    SecurID

    83%
    21 Ratings

    Likelihood to Renew

    8.4

    SAP Customer Data Solutions

    84%
    7 Ratings
    8.0

    SecurID

    80%
    1 Rating

    Usability

    8.2

    SAP Customer Data Solutions

    82%
    6 Ratings
    9.0

    SecurID

    90%
    1 Rating

    Availability

    9.0

    SAP Customer Data Solutions

    90%
    31 Ratings

    SecurID

    N/A
    0 Ratings

    Performance

    8.4

    SAP Customer Data Solutions

    84%
    12 Ratings

    SecurID

    N/A
    0 Ratings

    Support Rating

    8.6

    SAP Customer Data Solutions

    86%
    14 Ratings
    8.0

    SecurID

    80%
    2 Ratings

    In-Person Training

    7.3

    SAP Customer Data Solutions

    73%
    1 Rating

    SecurID

    N/A
    0 Ratings

    Online Training

    7.3

    SAP Customer Data Solutions

    73%
    6 Ratings

    SecurID

    N/A
    0 Ratings

    Implementation Rating

    7.5

    SAP Customer Data Solutions

    75%
    12 Ratings

    SecurID

    N/A
    0 Ratings

    Likelihood to Recommend

    SAP

    SAP Customer Data Solutions can be used in scenarios with thousands of users having access to different devices types and using different social providers to log in the users. This solution is not well suited to small sites with basic integrations.
    Read full review

    RSA Security

    Easy to implement and support. Flexible platforms and user-friendly interface. Not a lot of customization is available to customers and response time of support could be better. There are now competing products that utilize new features like facial recognition. Using camera and fingerprint sensors are becoming standard in smartphones so RSA SecureID should offer those as options.
    Read full review

    Pros

    SAP

    • Profile orchestration capability has enhanced customer engagement by allowing customers to collaborate with the team and other clients in a single location.
    • SAP Customer Data Solutions unifies holistic client profiles whether known, unknown, online, or offline to one solution.
    • Insight activation is another great aspect of SAP Customer Data Solutions, which enhances in-the-moment decision-making in real-time.
    Read full review

    RSA Security

    • RSA Authentication Manager is easy to deploy and configure.
    • It is a scalable solution meant for a large enterprise.
    • Some of the key features of RSA Authentication Manager where it particularly does well are provisioning, mapping, and logging.
    • It has a very nice console with good administrative and troubleshooting options.
    • Reliable security for VPN, applications, and wifi.
    Read full review

    Cons

    SAP

    • Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
    • We have talked to Gigya about it, and they are working on it.
    Read full review

    RSA Security

    • Slow to provide updates to latest operating system versions.
    • While the GUI is clean and easy to use, it does look very dated.
    • There is not an option for a temporary code to log in. It would be nice for situations where you are at a remote site but don't have your device (laptop, phone, etc.) with you, as well as other situations.
    Read full review

    Pricing Details

    SAP Customer Data Solutions

    Starting Price

    Editions & Modules

    SAP Customer Data Solutions editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      SecurID

      Starting Price

      $2 per month per user

      Editions & Modules

      SecurID editions and modules pricing
      EditionModules
      Cloud$21
      Cloud Plus$42
      Cloud Premier$63

      Footnotes

      1. per year per user
      2. per year per user
      3. per year per user

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      SAP

      It's worth it to us to have Gigya support these lower tier platforms. I might conceivably switch to another product that could do this as well and would consider supporting Facebook and Twitter directly in-house.
      Read full review

      RSA Security

      Long story short, does the job. Can use company credentials to setup and access the account for SecurID. Easy to setup and implement. Doesn't have a high learning curve.
      Read full review

      Usability

      SAP

      We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
      Read full review

      RSA Security

      Using it very frequently, it's important that its straight forward and I do not have to go through unnecessary hoops to achieve something seemingly simple. Can setup using the company credentials and do not have to setup up a separate account. Setup was fast and easy. GUI is very straight forward and quick.
      Read full review

      Reliability and Availability

      SAP

      Like I have mentioned, I have never discovered any drawback on SAP Customer Data Solutions. It’s readily available 24/7/12/365 with no downtime. I am sure if there would some time in the future, the vendor support team will rapidly solve the issue.
      Read full review

      RSA Security

      No answers on this topic

      Performance

      SAP

      There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
      Read full review

      RSA Security

      No answers on this topic

      Support Rating

      SAP

      We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
      Read full review

      RSA Security

      Their support for onboarding and set-up is quite good. The only issues we tend to have are obtaining new user devices. These need to be planned ahead of time.
      Read full review

      Online Training

      SAP

      They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
      Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
      Read full review

      RSA Security

      No answers on this topic

      Implementation Rating

      SAP

      There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
      Read full review

      RSA Security

      No answers on this topic

      Alternatives Considered

      SAP

      SALESmanago CDP & Marketing Automation doesn't cover all WYSIWYG email editor tools, which makes it less effective to send high volume outbound emails, unlike SAP Customer Data Solutions which has all the mentioned tools making it independent.
      Read full review

      RSA Security

      Overall MS AAD is good but we have had a few too many reliability issues with the product that have lead to enterprise authentication outages over the last year. The Senior executives have a preference on Securid to be more reliable than MS AAD. SecurID does a better job in Integration for legacy on-premise applications for instance.
      Read full review

      Return on Investment

      SAP

      • It is mainly the user experience at the authentication platform that we provide for our customers.
      • We observed the seamless login to our mobile application with the social application login. This provides a shorter login time over at the payment counter.
      Read full review

      RSA Security

      • Implementing RSA SecurID has allowed us to help our clients understand we are committed to compliance.
      • Implementing RSA SedcurID has, however, negatively impacted employee productivity. Employees need to be aware of the additional steps they need to take to authenticate to a protected system.
      • RSA SecurID has helped us with our compliance audits.
      Read full review

      Screenshots

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