19 Ratings
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Score 8.7 out of 100
53 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

SAP Customer Data Solutions (formerly Gigya)

SAP [Customer Data Solutions] is definitely a tool to use for managing a large individual database, especially globally. The question is more related to which methodology to use for implementing it between screen sets or APIs. In case you have to handle multiple languages, APIs should be the best option for you. Otherwise, screen sets would work well.
Anonymous | TrustRadius Reviewer

SecurID

Easy to implement and support. Flexible platforms and user-friendly interface. Not a lot of customization is available to customers and response time of support could be better. There are now competing products that utilize new features like facial recognition. Using camera and fingerprint sensors are becoming standard in smartphones so RSA SecureID should offer those as options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Identity Management

SAP Customer Data Solutions (formerly Gigya)
SecurID
8.4
ID-Management Access Control
SAP Customer Data Solutions (formerly Gigya)
SecurID
7.0
ID Management Single-Sign On (SSO)
SAP Customer Data Solutions (formerly Gigya)
SecurID
9.0
Multi-Factor Authentication
SAP Customer Data Solutions (formerly Gigya)
SecurID
10.0
Password Management
SAP Customer Data Solutions (formerly Gigya)
SecurID
9.0
Account Provisioning and De-provisioning
SAP Customer Data Solutions (formerly Gigya)
SecurID
8.0
ID Management Workflow Automation
SAP Customer Data Solutions (formerly Gigya)
SecurID
8.0
ID Risk Management
SAP Customer Data Solutions (formerly Gigya)
SecurID
8.0

Pros

SAP Customer Data Solutions (formerly Gigya)

  • SAP Customer Data Solutions bridges the gap between online information and offline data to improve customer engagement with our team to better understand their experiences.
  • SAP Customer Data Solutions has improved customer trust by understanding their experiences while eradicating compliance risks.
  • Data redaction and retention help us to activate the right info to be accessed to the right customer and business user. This helps safeguard data from getting into third-party/cyber attackers.
Erin Quinn | TrustRadius Reviewer

SecurID

  • RSA Authentication Manager is easy to deploy and configure.
  • It is a scalable solution meant for a large enterprise.
  • Some of the key features of RSA Authentication Manager where it particularly does well are provisioning, mapping, and logging.
  • It has a very nice console with good administrative and troubleshooting options.
  • Reliable security for VPN, applications, and wifi.
Ayub Khan | TrustRadius Reviewer

Cons

SAP Customer Data Solutions (formerly Gigya)

  • Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
  • We have talked to Gigya about it, and they are working on it.
Anonymous | TrustRadius Reviewer

SecurID

  • The Android application cannot be easily returned to the original code (if you chose to move to the next code).
  • If misconfigured, it can lock an administrator out of a server.
  • The look and feel of the RSA control center status bar application have a dated feel.
Joel Sprague, CCIE | TrustRadius Reviewer

Likelihood to Renew

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.4
Based on 7 answers
It's worth it to us to have Gigya support these lower tier platforms. I might conceivably switch to another product that could do this as well and would consider supporting Facebook and Twitter directly in-house.
Anonymous | TrustRadius Reviewer

SecurID

SecurID 8.0
Based on 1 answer
Long story short, does the job. Can use company credentials to setup and access the account for SecurID. Easy to setup and implement. Doesn't have a high learning curve.
Vishwanath Raman | TrustRadius Reviewer

Usability

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.2
Based on 6 answers
We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
Anonymous | TrustRadius Reviewer

SecurID

SecurID 9.0
Based on 1 answer
Using it very frequently, it's important that its straight forward and I do not have to go through unnecessary hoops to achieve something seemingly simple. Can setup using the company credentials and do not have to setup up a separate account. Setup was fast and easy. GUI is very straight forward and quick.
Vishwanath Raman | TrustRadius Reviewer

Reliability and Availability

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 9.3
Based on 16 answers
Customer support is very much important for a better and efficient growing business, the SAP Customer Data Solutions support is highly trained and experienced, available 24/7. We've never even a single day needed support and it was not available. BIG UP TO THE SUPPORT TEAM.
Norah Vunzabag | TrustRadius Reviewer

SecurID

No score
No answers yet
No answers on this topic

Performance

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.4
Based on 12 answers
There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
Anonymous | TrustRadius Reviewer

SecurID

No score
No answers yet
No answers on this topic

Support Rating

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.6
Based on 14 answers
We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
Anonymous | TrustRadius Reviewer

SecurID

SecurID 8.0
Based on 2 answers
Their support for onboarding and set-up is quite good. The only issues we tend to have are obtaining new user devices. These need to be planned ahead of time.
TJ Hurt | TrustRadius Reviewer

Online Training

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 7.3
Based on 6 answers
They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
Anonymous | TrustRadius Reviewer

SecurID

No score
No answers yet
No answers on this topic

Implementation Rating

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 7.5
Based on 12 answers
There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
Anonymous | TrustRadius Reviewer

SecurID

No score
No answers yet
No answers on this topic

Alternatives Considered

SAP Customer Data Solutions (formerly Gigya)

Both SAP Customer Data Solutions and Oracle CX Marketing are great and robust CDP tools. Nonetheless, SAP Customer Data Solutions is focused more on customer data management and marketing while Oracle CX Marketing fails to manage customer data since it’s more [on] campaign creation.
Alexander Sherwen | TrustRadius Reviewer

SecurID

And also Google Authenticator that TrustRadius does not have on their database. Both are good but not excellent. SecureID felt like the best option because it is solid and has proven to be the best option for more than 20 years. The other options were confusing and offer things that we don't need.
Anonymous | TrustRadius Reviewer

Return on Investment

SAP Customer Data Solutions (formerly Gigya)

  • It has allowed us to increase our metrics in almost every area in which we were seeking improvement.
  • It keeps up well with the fast-paced world of social media and the changes to the platforms that come out very rapidly.
  • Our numbers for social media referred to traffic increased as hoped and predicted.
Anonymous | TrustRadius Reviewer

SecurID

  • Implementing RSA SecurID has allowed us to help our clients understand we are committed to compliance.
  • Implementing RSA SedcurID has, however, negatively impacted employee productivity. Employees need to be aware of the additional steps they need to take to authenticate to a protected system.
  • RSA SecurID has helped us with our compliance audits.
Brandon Holbrook | TrustRadius Reviewer

Screenshots

Pricing Details

SAP Customer Data Solutions (formerly Gigya)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SecurID

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SAP Customer Data Solutions (formerly Gigya)
9.0
SecurID
8.6

Likelihood to Renew

SAP Customer Data Solutions (formerly Gigya)
8.4
SecurID
8.0

Usability

SAP Customer Data Solutions (formerly Gigya)
8.2
SecurID
9.0

Reliability and Availability

SAP Customer Data Solutions (formerly Gigya)
9.3
SecurID

Performance

SAP Customer Data Solutions (formerly Gigya)
8.4
SecurID

Support Rating

SAP Customer Data Solutions (formerly Gigya)
8.6
SecurID
8.0

In-Person Training

SAP Customer Data Solutions (formerly Gigya)
7.3
SecurID

Online Training

SAP Customer Data Solutions (formerly Gigya)
7.3
SecurID

Implementation Rating

SAP Customer Data Solutions (formerly Gigya)
7.5
SecurID

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