SAP Customer Data Solutions Formerly Gigya vs SecurID

SAP Customer Data Solutions can be used in scenarios with thousands of users having access to different devices types and using different social providers to log in the users. This solution is not well suited to small sites with basic integrations.

Easy to implement and support. Flexible platforms and user-friendly interface. Not a lot of customization is available to customers and response time of support could be better. There are now competing products that utilize new features like facial recognition. Using camera and fingerprint sensors are becoming standard in smartphones so RSA SecureID should offer those as options.

• Profile orchestration capability has enhanced customer engagement by allowing customers to collaborate with the team and other clients in a single location.
• SAP Customer Data Solutions unifies holistic client profiles whether known, unknown, online, or offline to one solution.
• Insight activation is another great aspect of SAP Customer Data Solutions, which enhances in-the-moment decision-making in real-time.

• RSA Authentication Manager is easy to deploy and configure.
• It is a scalable solution meant for a large enterprise.
• Some of the key features of RSA Authentication Manager where it particularly does well are provisioning, mapping, and logging.
• It has a very nice console with good administrative and troubleshooting options.
• Reliable security for VPN, applications, and wifi.

• Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
• We have talked to Gigya about it, and they are working on it.

• Slow to provide updates to latest operating system versions.
• While the GUI is clean and easy to use, it does look very dated.
• There is not an option for a temporary code to log in. It would be nice for situations where you are at a remote site but don't have your device (laptop, phone, etc.) with you, as well as other situations.

It's worth it to us to have Gigya support these lower tier platforms. I might conceivably switch to another product that could do this as well and would consider supporting Facebook and Twitter directly in-house.

Long story short, does the job. Can use company credentials to setup and access the account for SecurID. Easy to setup and implement. Doesn't have a high learning curve.

We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.

Using it very frequently, it's important that its straight forward and I do not have to go through unnecessary hoops to achieve something seemingly simple. Can setup using the company credentials and do not have to setup up a separate account. Setup was fast and easy. GUI is very straight forward and quick.

Like I have mentioned, I have never discovered any drawback on SAP Customer Data Solutions. It’s readily available 24/7/12/365 with no downtime. I am sure if there would some time in the future, the vendor support team will rapidly solve the issue.

There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.

We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.

Their support for onboarding and set-up is quite good. The only issues we tend to have are obtaining new user devices. These need to be planned ahead of time.

They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.

There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning

SALESmanago CDP & Marketing Automation doesn't cover all WYSIWYG email editor tools, which makes it less effective to send high volume outbound emails, unlike SAP Customer Data Solutions which has all the mentioned tools making it independent.

Overall MS AAD is good but we have had a few too many reliability issues with the product that have lead to enterprise authentication outages over the last year. The Senior executives have a preference on Securid to be more reliable than MS AAD. SecurID does a better job in Integration for legacy on-premise applications for instance.

• It is mainly the user experience at the authentication platform that we provide for our customers.
• We observed the seamless login to our mobile application with the social application login. This provides a shorter login time over at the payment counter.

• Implementing RSA SecurID has allowed us to help our clients understand we are committed to compliance.
• Implementing RSA SedcurID has, however, negatively impacted employee productivity. Employees need to be aware of the additional steps they need to take to authenticate to a protected system.
• RSA SecurID has helped us with our compliance audits.