SAP Customer Data Solutions (formerly Gigya) vs SecurID | TrustRadius

What users are saying about

Score 8.7 out of 10

Based on 19 reviews and ratings

Score 8.1 out of 10

Based on 53 reviews and ratings

Feature Rating Comparison

SAP Customer Data Solutions (formerly Gigya)

SecurID

ID-Management Access Control

ID Management Single-Sign On (SSO)

Multi-Factor Authentication

Password Management

Account Provisioning and De-provisioning

ID Management Workflow Automation

ID Risk Management

Pros

SAP Customer Data Solutions bridges the gap between online information and offline data to improve customer engagement with our team to better understand their experiences.
SAP Customer Data Solutions has improved customer trust by understanding their experiences while eradicating compliance risks.
Data redaction and retention help us to activate the right info to be accessed to the right customer and business user. This helps safeguard data from getting into third-party/cyber attackers.

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Customer Service Manager

Freeman CompanyEvents Services, 5001-10,000 employees

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RSA Authentication Manager is easy to deploy and configure.
It is a scalable solution meant for a large enterprise.
Some of the key features of RSA Authentication Manager where it particularly does well are provisioning, mapping, and logging.
It has a very nice console with good administrative and troubleshooting options.
Reliable security for VPN, applications, and wifi.

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Project Delivery Manager

CognizantInformation Technology and Services, 10,001+ employees

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Cons

Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
We have talked to Gigya about it, and they are working on it.

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Verified User

Manager in Engineering

Media Production Company, 501-1000 employees

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The Android application cannot be easily returned to the original code (if you chose to move to the next code).
If misconfigured, it can lock an administrator out of a server.
The look and feel of the RSA control center status bar application have a dated feel.

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Joel Sprague, CCIE

Principal Systems Engineer

JWS ConsultInformation Technology and Services, 10,001+ employees

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Likelihood to Renew

SAP Customer Data Solutions (formerly Gigya) 8.4

Based on 7 answers

It's worth it to us to have Gigya support these lower tier platforms. I might conceivably switch to another product that could do this as well and would consider supporting Facebook and Twitter directly in-house.

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Verified User

Manager in Product Management

Sporting Goods Company, 10,001+ employees

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SecurID 8.0

Based on 1 answer

Long story short, does the job. Can use company credentials to setup and access the account for SecurID. Easy to setup and implement. Doesn't have a high learning curve.

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Vishwanath Raman

Software Developer Intern

Baxter International Inc.Computer Software, 10,001+ employees

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Usability

SAP Customer Data Solutions (formerly Gigya) 8.2

Based on 6 answers

We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.

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Verified User

Director in Marketing

Media Production Company, 51-200 employees

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SecurID 9.0

Based on 1 answer

Using it very frequently, it's important that its straight forward and I do not have to go through unnecessary hoops to achieve something seemingly simple. Can setup using the company credentials and do not have to setup up a separate account. Setup was fast and easy. GUI is very straight forward and quick.

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Vishwanath Raman

Software Developer Intern

Baxter International Inc.Computer Software, 10,001+ employees

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Reliability and Availability

SAP Customer Data Solutions (formerly Gigya) 9.3

Based on 16 answers

Customer support is very much important for a better and efficient growing business, the SAP Customer Data Solutions support is highly trained and experienced, available 24/7. We've never even a single day needed support and it was not available. BIG UP TO THE SUPPORT TEAM.

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Software Engineer

iQlance Solutions - Top App Development AgencyInformation Technology & Services, 11-50 employees

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No score

No answers yet

No answers on this topic

Performance

SAP Customer Data Solutions (formerly Gigya) 8.4

Based on 12 answers

There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.

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Verified User

Manager in Product Management

Sporting Goods Company, 10,001+ employees

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No score

No answers yet

No answers on this topic

Support Rating

SAP Customer Data Solutions (formerly Gigya) 8.6

Based on 14 answers

We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.

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Verified User

Manager in Marketing

Newspapers Company, 201-500 employees

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SecurID 8.0

Based on 2 answers

Their support for onboarding and set-up is quite good. The only issues we tend to have are obtaining new user devices. These need to be planned ahead of time.

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VP IT Ops

Vista BankFinancial Services, 51-200 employees

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Online Training

SAP Customer Data Solutions (formerly Gigya) 7.3

Based on 6 answers

They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.

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Verified User

Vice-President in Marketing

Media Production Company, 51-200 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

SAP Customer Data Solutions (formerly Gigya) 7.5

Based on 12 answers

There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning

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Verified User

Vice-President in Marketing

Media Production Company, 51-200 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Both SAP Customer Data Solutions and Oracle CX Marketing are great and robust CDP tools. Nonetheless, SAP Customer Data Solutions is focused more on customer data management and marketing while Oracle CX Marketing fails to manage customer data since it’s more [on] campaign creation.

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Alexander Sherwen

Customer Service Representative

Piggly Wiggly CarolinaSupermarkets, 1001-5000 employees

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And also Google Authenticator that TrustRadius does not have on their database. Both are good but not excellent. SecureID felt like the best option because it is solid and has proven to be the best option for more than 20 years. The other options were confusing and offer things that we don't need.

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Verified User

Administrator in Information Technology

Law Practice Company, 51-200 employees

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Return on Investment

It has allowed us to increase our metrics in almost every area in which we were seeking improvement.
It keeps up well with the fast-paced world of social media and the changes to the platforms that come out very rapidly.
Our numbers for social media referred to traffic increased as hoped and predicted.

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Verified User

Consultant in Information Technology

Information Technology and Services Company, 51-200 employees

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Implementing RSA SecurID has allowed us to help our clients understand we are committed to compliance.
Implementing RSA SedcurID has, however, negatively impacted employee productivity. Employees need to be aware of the additional steps they need to take to authenticate to a protected system.
RSA SecurID has helped us with our compliance audits.

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Brandon Holbrook

IT Security Analyst

Technology CompanyPublic Safety, 201-500 employees

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Screenshots

See All (6) SAP Customer Data Solutions (formerly Gigya) Screenshots

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Rating Summary

SAP Customer Data Solutions (formerly Gigya)

SecurID

SAP Customer Data Solutions (formerly Gigya)

SecurID

SAP Customer Data Solutions (formerly Gigya)

SecurID

SAP Customer Data Solutions (formerly Gigya)

SecurID

SAP Customer Data Solutions (formerly Gigya)

SecurID

SAP Customer Data Solutions (formerly Gigya)

SecurID

SAP Customer Data Solutions (formerly Gigya)

SecurID

SAP Customer Data Solutions (formerly Gigya)

SecurID

SAP Customer Data Solutions (formerly Gigya)

SecurID

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