Sapling vs. Read&Write

Sapling is a great automated response system that helps you or your company respond to customer questions faster and with a higher level of quality. It is integrated into a number of the top CRMs and messaging platforms and it is easy to set up, train and use. I like that it improves efficiency and customer satisfaction and it serves as a great replacement for some of the more mundane and time-consuming parts of customer support.

Incentivized

As I support students with SEN in a 6th Form College this is all of the time. A case is of a student who is going to university and who is going to claim DSA but needed to know what software would benefit them and how so that they could understand more fully before their assessment I was able to show them Read&Write and what it it could and would do for them on the course that they had chosen. The student was amazed and so much more confident in their chosen path that they would be able to achieve it independently.

Incentivized

• It works in all text-based web applications like Gmail, Salesforce Lightning, and Zendesk and helps improve typing ability.
• Offers over 40 integrations with Sapling AI
• Integration with Salesforce, Linkedin, Slack and many more ...

Incentivized

• Creates vocabulary lists for students that include symbols, definitions, and space to add additional notes or images (a staff favorite)
• Intuitive word prediction that supports spelling, grammar, and reduces the number of keystrokes needed
• Text-to-speech on any digital text using the regular reader or screenshot reader, making almost any content accessible

Incentivized

• Improve integration part
• Also have an offline app

Incentivized

• The admin tools need help, it is frustrating to not be able to see who currently has a license without referencing a source document, and dangerous for multiple administrators to update licenses without accidentally removing people.
• Integration with Microsoft OneDrive has been spotty, especially related to OrbitNote, which is necessary for using Read&Write tools with PDFs.
• Some of our occupational therapists would appreciate additional word prediction options, like letter-by-letter speech output.

Incentivized

I'm just really impressed with the software and the access it gives to learners who are used to coming up against barriers in education. It's a quick-fix for a learner - something they can access usefully and productively with very little training. I also love that learners can access Read&Write on their devices at home - that really is a game changer.

Incentivized

I am giving this an 9. Not a perfect score because working on PDFs is better but not yet as easy as I need for it to be. Working with many students who have executive function challenges, I need a smooth simplistic access method. We are not quite there yet for writing on PDFs. Overall the toolbar on Read&Write is super easy to access and I love that the suite includes several tools on the toolbar providing a solution to many accessibility challenges.

Incentivized

You can use it offline so its great for us during exams season, also even without internet connection, its usable! We have never experienced an app error so far and its been close to 2 years.

Incentivized

The tools are optimized to perform at high speeds clearly, as we have never seen any lag like on some other programs we use

Incentivized

I had some issues with loading suggestions on a particular website and I wrote into the team about it. Within a couple of days, they had resolved the problem and pushed a new fix to the Chrome store. Amazing support.

The support team at Texthelp is excellent. They're all super helpful and open to feedback and new ideas. Still, more importantly, they are ultimately fully committed to aligning with us and ensuring they help us provide the best education possible. Furthermore, they're open to new features and always communicate this incredibly well.

Incentivized

It was easy to learn to use

Incentivized

It took a solid 2 weeks for R&W to work on our students chromebooks even after reaching out to tech support. The toolbar was greyed out and not accessible to students. Took a long time before tech support helped us solve this problem.

Incentivized

I have been using this software for a very long time in my organization, it is very easy to use with having the interface created on a very advanced module. Designed with much modernized UI and dashboard is very pleasing to use and to have the best experience on it.

Incentivized

Read&Write has the benefit of better word prediction than Helperbird. The word prediction is not as good as Co:Writer (due to volume of topics and web-scraped topics, and iPad app), but Read&Write killed Co:Writer so it is not a competitor anymore, unfortunately. I would choose Co:Writer over Read&Write if the tool still existed. OrbitNote is a Read&Write tool and should include all of the tools available in Read&Write, but is notably missing the new AI voices, new word prediction, and ability to add voice notes without highlighting portions of text, which can be a difficult motor movement for some students. I do appreciate the "tap to speak" button on OrbitNote, which allows students to just click where they want to hear text read aloud, as opposed to highlighting, and the integrated OCR recognition, avoiding the clunky screenshot reader.

Incentivized

The pricing is reasonable. A lower tier with just screen reading and basic functions would be nice, but not a deal-breaker.

Incentivized

The product can be used on as many devices at once as needed

Incentivized

• Sapling helps me write better and faster by providing personalized suggestions based on context and prior experience.

Incentivized

• Improved access to text: Text to speech was used 66,000 times this school year.
• Increased student written responses: Word prediction was used 56,000 times this school year.
• Increased student written responses: Speech to text was used 12,000 times this school year.

Incentivized