Chose Zendesk Suite
Freshdesk, Sherpadesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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SherpaDesk | Mid-Size Companies (51-1,000 employees) | SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities. | $0 per agent | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
SherpaDesk | Zendesk Suite | |
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Considered Both Products | SherpaDesk No answer on this topic | Zendesk Suite |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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SherpaDesk | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SherpaDesk | Zendesk Suite | |
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Likelihood to Recommend | 8.0 (3 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
SherpaDesk | Zendesk Suite | |
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Likelihood to Recommend | SherpaDesk | Zendesk |
Pros | SherpaDesk | Zendesk |
Cons | SherpaDesk | Zendesk |
Likelihood to Renew | SherpaDesk No answers on this topic | Zendesk |
Usability | SherpaDesk No answers on this topic | Zendesk |
Reliability and Availability | SherpaDesk No answers on this topic | Zendesk |
Performance | SherpaDesk No answers on this topic | Zendesk |
Support Rating | SherpaDesk No answers on this topic | Zendesk |
Online Training | SherpaDesk No answers on this topic | Zendesk |
Implementation Rating | SherpaDesk No answers on this topic | Zendesk |
Alternatives Considered | SherpaDesk | Zendesk |
Return on Investment | SherpaDesk | Zendesk |
ScreenShots | SherpaDesk Screenshots | Zendesk Suite Screenshots |