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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Simpro

    Score8.4 out of 10
    N/ASimpro, headquartered in Brisbane, provides business management software for the trades and services industry. The solution combines field service management with asset tracking and maintenance, project management features with resource scheduling, and invoicing. For enterprises, Simpro helps manage business complexity such as franchises, multiple companies or multiple locations with a tailored Simpro framework that aims to handle complexity while maintaining the simplicity of working with one…N/A

    Vtiger

    Score9 out of 10
    N/AVtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.

    $28

    per month per user

    Pricing
    SimproVtiger
    Editions & Modules
    No answers on this topic
    One Professional - Single App
    $28
    per month per user
    One Professional - Standard
    $42
    per month per user
    One Enterprise - Single App
    $42
    per month per user
    One Enterprise - Standard
    $58
    per month per user
    Offerings
    Pricing Offerings
    SimproVtiger
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup fee$10 / user / month
    Additional DetailsSimpro uses quote-based pricing tailored to each business and its requirements. A personalized demo and consultation are available. Simpro does not offer a self-service free trial or free version. Pricing varies based on the selected platform capabilities, add-ons, onboarding, training, and professional services.Discounts are provided for both annual subscriptions, and for high volume users.
    More Pricing Information
    Community Pulse
    SimproVtiger
    Considered Both Products
    Simpro Software
    No answer on this topic
    Vtiger
    No answer on this topic
    Key User Insights
    Would buy again
    86%
    Would buy again
    6 Answers
    No answers on this topic
    Delivers good value for the price
    80%
    Delivers good value for the price
    4 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    7 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    83%
    Implementation went as expected
    5 Answers
    No answers on this topic
    Features
    SimproVtiger
    Sales Force Automation
    Comparison of Sales Force Automation features of Simpro and Vtiger
    Feature
    Simpro
    -
    Ratings
    Vtiger
    9.3
    9 Ratings
    17% above category average
    Customer data management / contact management00 Ratings10.09 Ratings
    Workflow management00 Ratings9.09 Ratings
    Opportunity management00 Ratings9.09 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings9.09 Ratings
    Contract management00 Ratings9.07 Ratings
    Quote & order management00 Ratings9.07 Ratings
    Interaction tracking00 Ratings10.07 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Simpro and Vtiger
    Feature
    Simpro
    -
    Ratings
    Vtiger
    8.5
    7 Ratings
    10% above category average
    Case management00 Ratings8.07 Ratings
    Help desk management00 Ratings9.07 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Simpro and Vtiger
    Feature
    Simpro
    -
    Ratings
    Vtiger
    6.5
    7 Ratings
    17% below category average
    Lead management00 Ratings7.07 Ratings
    Email marketing00 Ratings6.07 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Simpro and Vtiger
    Feature
    Simpro
    -
    Ratings
    Vtiger
    8.7
    9 Ratings
    12% above category average
    Task management00 Ratings8.07 Ratings
    Billing and invoicing management00 Ratings9.08 Ratings
    Reporting00 Ratings9.08 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Simpro and Vtiger
    Feature
    Simpro
    -
    Ratings
    Vtiger
    8.7
    8 Ratings
    13% above category average
    Forecasting00 Ratings7.07 Ratings
    Pipeline visualization00 Ratings10.07 Ratings
    Customizable reports00 Ratings9.08 Ratings
    Customization
    Comparison of Customization features of Simpro and Vtiger
    Feature
    Simpro
    -
    Ratings
    Vtiger
    8.7
    9 Ratings
    13% above category average
    Custom fields00 Ratings10.09 Ratings
    Custom objects00 Ratings7.08 Ratings
    API for custom integration00 Ratings9.07 Ratings
    Social CRM
    Comparison of Social CRM features of Simpro and Vtiger
    Feature
    Simpro
    -
    Ratings
    Vtiger
    8.0
    6 Ratings
    6% above category average
    Social engagement00 Ratings8.06 Ratings
    Platform
    Comparison of Platform features of Simpro and Vtiger
    Feature
    Simpro
    -
    Ratings
    Vtiger
    10.0
    6 Ratings
    27% above category average
    Mobile access00 Ratings10.06 Ratings
    Security
    Comparison of Security features of Simpro and Vtiger
    Feature
    Simpro
    -
    Ratings
    Vtiger
    8.0
    9 Ratings
    5% below category average
    Role-based user permissions00 Ratings8.09 Ratings
    Best Alternatives
    SimproVtiger
    Small Businesses
    Kickserv
    Score9.3 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    No answers on this topic
    Kintone
    Score9.7 out of 10
    Enterprises
    No answers on this topic
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SimproVtiger
    Likelihood to Recommend
    8.0
    (7 ratings)
    9.0
    (9 ratings)
    Usability
    9.0
    (1 ratings)
    9.0
    (2 ratings)
    Support Rating
    9.0
    (2 ratings)
    10.0
    (2 ratings)
    User Testimonials
    SimproVtiger
    Likelihood to Recommend
    Simpro Software
    Simpro is well suited for job and team management, tracking inventory and the workflow is very logical. The mobile app for our field technicians works very well to clock on and off and then being in a position to report to a customer based on factual information has made invoicing a breeze! Reporting can be a bit frustrating especially on materials used on different cost centre numbers as you can only specify a job number, but not a cost centre number.
    Incentivized
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    Vtiger
    vTiger packs a ton of functionality and capability, but the challenge is getting there. In today's day where everyone is doing more with less, having a solution that meets a couple specific needs and does that well is essential. To me, at times I feel as though vTiger is trying to be a "jack of all trades" solution which ultimately ends up making it more confusing to use. However, on the flip side of that, if you take the time to learn everything about vTiger, I am sure it is an awesome tool but there is a learning curve associated with it. Finally, I would like to see more integrations with other vendors moving forward so if we cannot use vTiger for everything, at least it would have the ability to "talk" with other programs.
    Incentivized
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    Pros
    Simpro Software
    • Billing: straight from a closed, complete job. Carries overall equipment, hours, takes one click to bill.
    • simPRO retains notes on all emails; notes can be entered by anyone to track communication with clients.
    Incentivized
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    Vtiger
    • User-friendly interface.
    • Reliable tracking system and alerts to maintain overall control of the proceses.
    • Meets all the needs of the average company.
    Incentivized
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    Cons
    Simpro Software
    • Ability to create leave forms for the employees (to my best knowledge, this doesn't exist).
    • Ability to color code jobs, quotes by criticality.
    • Assign status to equipment (e.g. "ordered"; "arrived").
    Incentivized
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    Vtiger
    • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
    • It's still very simple. There is room for improvement with the setup of the admin panel.
    • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
    • The search function could be improved.
    Incentivized
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    Usability
    Simpro Software
    As mentioned before, materials reporting could use some work as one cannot report by cost centre number, only by job number. It makes it difficult with large jobs with multiple cost centre numbers to easily extract information for reporting. Other than that the system is user friendly and easy to understand.
    Incentivized
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    Vtiger
    In the Last versions they have done a strong effort in creating a powerful data screen. Inside the screen you have access to signing, communications with multiple tools integration and connections with all modules related. With a single view you have all control over your data relations. It is similar to a control managing.
    Incentivized
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    Support Rating
    Simpro Software
    It is a great option for solar project management. It needs some improvements for real-time one-page reports, inventory management, scheduling and custom views. I believe these will come because they listen to their customers. I would also like to see some better training and not be expected to pay out of pocket for it.
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    Vtiger
    It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
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    Alternatives Considered
    Simpro Software
    monday.com was easier to set up and you can create boards with loads of subtasks which helps manage a project. Also, the ability to integrate with google was much better as we could link it to the calendar and also store documents that the engineers could see easier onsite. Overall we could make monday.com work better for our business based on how we are set up but simPRO will be great for other businesses with more specific needs.
    Incentivized
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    Vtiger
    VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a lot of time exporting and importing between different services. Quoting, invoicing, and payments all had to be manually transferred to our accounting system. It was very frustrating
    Incentivized
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    Return on Investment
    Simpro Software
    • Increased team collaboration.
    • Increased inventory awareness.
    • Decreased down time between jobs.
    Incentivized
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    Vtiger
    • Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
    • Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
    • Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.
    Incentivized
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    ScreenShots

    Simpro Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot

    Vtiger Screenshots

    Screenshot of Vtiger's home page dashboardScreenshot of A typical contact record in Vtiger