What users are saying about
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Top Rated
3528 Ratings
9 Ratings

Slack

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Top Rated
3528 Ratings
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Score 8.9 out of 100
9 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Slack

Slack is a great tool to facilitate communication in large and small enterprises alike. Having the ability to send quick messages to colleagues around the world without the formality of an email makes communication more efficient. The emojis and gifs also bring a bit of whimsy into the office which in turns makes for a more comfortable office atmosphere. For a remote workforce, this tool makes staying in touch and communicating much easier while providing a helpful social aspect, after all there is no water cooler to gather around. For smaller businesses and non-distributed teams, it is still a valuable tool to keep track of and share information but definitely not a necessity.
Anonymous | TrustRadius Reviewer

HighQ

HighQ Collaborate is well suited to situations where a law firm maintains numerous documents for a client and the client needs access to them on a regular basis.For example, we may store the client's minute book (which is relatively common for a large corporate law firm to do), but the client may need access to documents in that minute book on a regular basis.Likewise, we have an internal system at the firm for hosting digital versions of closing books, however, many clients would not have a similar system because they would only receive closing books irregularly. USBs get lost and the client might not want to put the closing book on the main server where anyone can access it. By putting the closing book on the extranet site, the individuals in the client's organization who should be able to access the closing book can do so.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Slack
8.0
HighQ
8.0
Task Management
Slack
7.8
HighQ
8.0
Gantt Charts
Slack
7.3
HighQ
Scheduling
Slack
7.8
HighQ
8.0
Workflow Automation
Slack
7.7
HighQ
9.0
Mobile Access
Slack
9.0
HighQ
8.7
Search
Slack
8.4
HighQ
9.4
Visual planning tools
Slack
7.8
HighQ
5.0

Communication

Slack
8.7
HighQ
8.6
Chat
Slack
9.7
HighQ
9.0
Notifications
Slack
9.0
HighQ
9.0
Discussions
Slack
9.1
HighQ
9.0
Surveys
Slack
7.9
HighQ
6.0
Internal knowledgebase
Slack
8.2
HighQ
10.0
Integrates with GoToMeeting
Slack
8.5
HighQ
Integrates with Gmail and Google Hangouts
Slack
8.8
HighQ
Integrates with Outlook
Slack
8.3
HighQ

File Sharing & Management

Slack
8.1
HighQ
9.4
Versioning
Slack
7.4
HighQ
10.0
Video files
Slack
8.3
HighQ
9.0
Audio files
Slack
8.2
HighQ
9.0
Document collaboration
Slack
7.9
HighQ
9.3
Access control
Slack
8.2
HighQ
9.3
Advanced security features
Slack
7.6
HighQ
10.0
Integrates with Google Drive
Slack
8.8
HighQ
Device sync
Slack
8.6
HighQ

Pros

Slack

  • Flexibility around notifications. Being part of a 1200+ employee company & a member of multiple channels & groups in Slack, it's fantastic being able to control that notifications I WANT to receive (and which I'd like to "mute," another helpful function).
  • The ability to create separate "channels" & groups. This has been key in making sure communication is organized & categorized in a way that makes sense. For example, we have separate channels for announcements, tech-related troubleshooting, different departments, etc.
  • Ease of use & just plain fun. With emojis, "reactions," and gifs built in, communicating can be quite fun :)
Anonymous | TrustRadius Reviewer

HighQ

  • Document sharing. This product makes it easy to upload, review and organize documents related to a particular project or matter.
  • Permissions. Collaborate allows very granular permissions to be assigned for shared documents and administrative activities such as workflows.
  • Reliability. The product is cloud-based and rarely, if ever, unavailable.
Anonymous | TrustRadius Reviewer

Cons

Slack

  • While their focus on continuous product improvement is admirable, the pace of change sometimes introduces bugs to existing features.
  • Some workspace administrative options require logging in to the workspace website -- it would be great to be able to manage all configuration directly from the desktop app.
  • Allow me to be petty for a moment: Why can't we have bigger emojis?
Benjamin Plotkin | TrustRadius Reviewer

HighQ

  • It is just not that exciting. We host documents on there for clients but the extranet sites have ultimately turned out to not be a product that our clients are clamoring for or that we are regularly pushing.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Slack

Slack 9.7
Based on 12 answers
It is just an all around excellent product for a company with over 100 employees whom work in various locations around the country. We have remote workers, as well as people that work in the office every shift, so it makes it much easier to communicate with everybody in the simplest and fastest way.
Diamond Jeffries | TrustRadius Reviewer

HighQ

No score
No answers yet
No answers on this topic

Usability

Slack

Slack 9.0
Based on 26 answers
Everything just works. I think the navigation and usability is quite intuitive. I have never had to look up any information or google how to use a feature of Slack (both in the desktop form and on the mobile app). I've never heard any complaints from our other employees either. I have been asked to remind people how to set up reminders, ironically. Although that itself is really simple too (you type "/remind" and then the reminder details).
Joshua Weaver | TrustRadius Reviewer

HighQ

No score
No answers yet
No answers on this topic

Support Rating

Slack

Slack 8.3
Based on 130 answers
I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
Anonymous | TrustRadius Reviewer

HighQ

HighQ 10.0
Based on 2 answers
The interface is easy to use and overall the software seems pretty robust (I haven't had any crashes yet), so I haven't had to use the support very often. Likewise, I don't think I've ever had a client e-mail me with questions or issues - the software is pretty idiot-proof.
Anonymous | TrustRadius Reviewer

Implementation Rating

Slack

Slack 10.0
Based on 4 answers
It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.
Anonymous | TrustRadius Reviewer

HighQ

No score
No answers yet
No answers on this topic

Alternatives Considered

Slack

Atlassian actually ended up shutting down HipChat and partnering with Slack, but these are areas in which I think Slack outperformed HipChat:
  • Better UX
  • Ability to edit messages once they've been sent
  • More functionalities and integrations with different tools
  • Ability to share channels with other organizations
  • Better mobile app
  • Dark mode
Raúl Galera Domínguez | TrustRadius Reviewer

HighQ

I feel that HighQ does not really have any real competition in this space because it simply accomplishes its goals far better than the competition at lower cost, while requiring less training and administration.
Anonymous | TrustRadius Reviewer

Return on Investment

Slack

  • I believe this has increased productivity amongst the team in that we can get immediate responses to issues and questions, allowing us to have a better continuous flow of work
  • Having an easy to use tool like this speeds up on boarding, as new team members can easily learn. They also will have access to all existing resources within the tool
  • We have been able to customize communication groups to include those appropriate, eliminating unnecessary noise regarding areas not relevant to particular team members.
Amy Sternin | TrustRadius Reviewer

HighQ

  • Permits fairly simple administration by a single person for hundreds of Extranets
  • One shop stopping for reliable, secure document sharing and signing with external parties
  • Simple enough to use that internal and external users do not need training to take advantage of the product.
Anonymous | TrustRadius Reviewer

Pricing Details

Slack

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HighQ

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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