Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Slack
Score 9.0 out of 10
N/A
Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The…
$8.75
per month per user
HighQ
Score 6.0 out of 10
N/A
HighQ Collaborate, now from Thomson Reuters (acquired 2019) is a cloud-based enterprise collaboration platform, featuring secure file sharing but also means for sharing documents with users outside the enterprise, as well as a user-interface optimized for mobile devices and intuitive interface, with real-time communication.N/A
Pricing
SlackThomson Reuters HighQ
Editions & Modules
Free
$0
Pro
$7.25*
per month per user
Business+
$12.50*
per month per user
Enterprise
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
SlackHighQ
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month.
More Pricing Information
Community Pulse
SlackThomson Reuters HighQ
Features
SlackThomson Reuters HighQ
Project Management
Comparison of Project Management features of Product A and Product B
Slack
8.2
522 Ratings
7% above category average
Thomson Reuters HighQ
8.2
2 Ratings
7% above category average
Task Management8.1347 Ratings8.01 Ratings
Gantt Charts6.961 Ratings00 Ratings
Scheduling8.0293 Ratings8.01 Ratings
Workflow Automation8.4321 Ratings9.01 Ratings
Mobile Access9.4503 Ratings9.32 Ratings
Search8.4505 Ratings9.62 Ratings
Visual planning tools7.8215 Ratings5.01 Ratings
Communication
Comparison of Communication features of Product A and Product B
Slack
8.8
531 Ratings
10% above category average
Thomson Reuters HighQ
8.6
2 Ratings
8% above category average
Chat9.7531 Ratings9.01 Ratings
Notifications9.1527 Ratings9.02 Ratings
Discussions9.4516 Ratings9.01 Ratings
Surveys8.2337 Ratings6.01 Ratings
Internal knowledgebase7.8335 Ratings10.01 Ratings
Integrates with GoToMeeting8.9110 Ratings00 Ratings
Integrates with Gmail and Google Hangouts8.7182 Ratings00 Ratings
Integrates with Outlook8.9120 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Slack
8.6
503 Ratings
9% above category average
Thomson Reuters HighQ
9.4
2 Ratings
17% above category average
Versioning8.2263 Ratings10.01 Ratings
Video files8.7452 Ratings9.01 Ratings
Audio files8.8442 Ratings9.01 Ratings
Document collaboration8.3354 Ratings9.22 Ratings
Access control8.3343 Ratings9.22 Ratings
Advanced security features8.4298 Ratings10.02 Ratings
Integrates with Google Drive9.0211 Ratings00 Ratings
Device sync9.0375 Ratings00 Ratings
Best Alternatives
SlackThomson Reuters HighQ
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Troop Messenger
Troop Messenger
Score 9.8 out of 10
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
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HCL Connections
Score 9.0 out of 10
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User Ratings
SlackThomson Reuters HighQ
Likelihood to Recommend
9.3
(523 ratings)
9.2
(2 ratings)
Likelihood to Renew
9.8
(24 ratings)
-
(0 ratings)
Usability
9.1
(138 ratings)
-
(0 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
-
(0 ratings)
Support Rating
8.7
(67 ratings)
10.0
(1 ratings)
Implementation Rating
8.3
(4 ratings)
-
(0 ratings)
Configurability
10.0
(1 ratings)
-
(0 ratings)
Ease of integration
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
SlackThomson Reuters HighQ
Likelihood to Recommend
Salesforce
I always advocate for teams to have some kind of connection place like Slack. It reduces the number of email threads we have going, which is nice because things are constantly getting lost. Searchability for threads makes this even better. There is a certain level of casualness to it that makes email better in some scenarios. Plus, with so many notifications, it can be easy to lose track of a project or conversation if you aren't constantly using it. But I love the ability to use it for quick, less important conversations. Fast feedback, quick questions, and team connection thrive on Slack.
Read full review
Thomson Reuters
HighQ Collaborate is well suited to situations where a law firm maintains numerous documents for a client and the client needs access to them on a regular basis. For example, we may store the client's minute book (which is relatively common for a large corporate law firm to do), but the client may need access to documents in that minute book on a regular basis. Likewise, we have an internal system at the firm for hosting digital versions of closing books, however, many clients would not have a similar system because they would only receive closing books irregularly. USBs get lost and the client might not want to put the closing book on the main server where anyone can access it. By putting the closing book on the extranet site, the individuals in the client's organization who should be able to access the closing book can do so.
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Pros
Salesforce
  • Great simple interface. The use of emojis is high to express gratitude or confirm receipt of a message, without requiring every person to add additional messages.
  • You can start a side conversation in a group message to silo some conversation and not have those messages clutter up the main page.
  • It's reliable and easy to use. simple interface. You can also live chat with someone and share your screen, which is heavily used by our team.
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Thomson Reuters
  • Document sharing. This product makes it easy to upload, review and organize documents related to a particular project or matter.
  • Permissions. Collaborate allows very granular permissions to be assigned for shared documents and administrative activities such as workflows.
  • Reliability. The product is cloud-based and rarely, if ever, unavailable.
Read full review
Cons
Salesforce
  • Wish I could organize my "save for later" items into folders. It would be nice to store all of the golden nuggets of information I learn. Even better if we could export it out into a word doc to turn into a real article or resource!
  • Use AI to help us find themes around topics and prepare a summary every week/end of day/month so that the entire team can absorb all conversations into one clean space
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Thomson Reuters
  • It is just not that exciting. We host documents on there for clients but the extranet sites have ultimately turned out to not be a product that our clients are clamoring for or that we are regularly pushing.
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Likelihood to Renew
Salesforce
To be more transparent, I give 10 because Slack serves our collaboration needs. It provide us a good platform for team communication relaying important update within the company, it has even mobile app where you can install in your phone to monitor any updates within that team that needs your immediate attention and intervention.
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Thomson Reuters
No answers on this topic
Usability
Salesforce
I have given this rating as I have extensively used Slack for more than a year and I have found most of the features useful along with Slack apps, which helps to integrate with many apps which I use in day-to-day life and also It automatically opens a small popup in the chat whenever the links related to that apps are used
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Thomson Reuters
No answers on this topic
Reliability and Availability
Salesforce
Yes, the app works 24/7. I don't even recall having any period that we could not use since the implementation. Even the maintenance periods are barely noticeable and our work is not impacted by it when it happens.
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Thomson Reuters
No answers on this topic
Performance
Salesforce
Slack is a soft app, we don't have many issues with it. I recall one or two people complaining about something during our usage period, but I didn't have a bad experience. When the app is slow, usually the problem is with my computer or my internet. The app works just fine.
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Thomson Reuters
No answers on this topic
Support Rating
Salesforce
I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
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Thomson Reuters
The interface is easy to use and overall the software seems pretty robust (I haven't had any crashes yet), so I haven't had to use the support very often. Likewise, I don't think I've ever had a client e-mail me with questions or issues - the software is pretty idiot-proof.
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Implementation Rating
Salesforce
I was not part of the implementation team, but I recall being 100% happy and excited to learn and use a new tool. I'm still am to be honest.
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Thomson Reuters
No answers on this topic
Alternatives Considered
Salesforce
Slack has just been the best communications tool for our team. Slack integrations are the best, the fact that its multi-device functional and has great features like file sharing at a fast speed, screen sharing, quick and easy to use. I do not think we would ever consider and alternative product in the near future.
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Thomson Reuters
I feel that HighQ does not really have any real competition in this space because it simply accomplishes its goals far better than the competition at lower cost, while requiring less training and administration.
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Return on Investment
Salesforce
  • We added Slack to our customer care notifications in order to handle issues and enhance product reliability.
  • Supports async work and improving work-life balance.
  • Teams may duplicate work or lose context due to a lack of long-term knowledge retention, which lowers productivity.
Read full review
Thomson Reuters
  • Permits fairly simple administration by a single person for hundreds of Extranets
  • One shop stopping for reliable, secure document sharing and signing with external parties
  • Simple enough to use that internal and external users do not need training to take advantage of the product.
Read full review
ScreenShots