Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Smartsheet
Score 8.0 out of 10
N/A
Smartsheet is an online project management and collaboration tool. It includes automated alerts, instantaneous updating and sharing across team members, resource management, nested tasks organized in a hierarchy, a Gantt chart view, exportable and automated reports, and integration with email.
$14
per month
YouTrack
Score 8.2 out of 10
N/A
YouTrack is a project management tool for agile teams. YouTrack allows one to track projects and tasks, use agile boards, plan sprints and releases, keep a knowledge base, work with reports and dashboards, and create workflows that follow business processes.N/A
Pricing
SmartsheetYouTrack
Editions & Modules
Individual
$14
per month
Business
$25
Per User / Per Month
Enterprise
Contact Sales
Premier
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
SmartsheetYouTrack
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
SmartsheetYouTrack
Top Pros
Top Cons
Features
SmartsheetYouTrack
Project Management
Comparison of Project Management features of Product A and Product B
Smartsheet
7.7
123 Ratings
2% above category average
YouTrack
7.8
2 Ratings
4% above category average
Task Management8.3120 Ratings8.52 Ratings
Resource Management8.8102 Ratings6.01 Ratings
Gantt Charts8.0103 Ratings8.01 Ratings
Scheduling8.5105 Ratings8.01 Ratings
Workflow Automation8.194 Ratings7.12 Ratings
Team Collaboration8.3116 Ratings8.02 Ratings
Support for Agile Methodology8.476 Ratings9.02 Ratings
Support for Waterfall Methodology5.674 Ratings9.02 Ratings
Document Management6.595 Ratings7.01 Ratings
Email integration7.994 Ratings9.52 Ratings
Mobile Access7.390 Ratings6.92 Ratings
Timesheet Tracking6.257 Ratings8.52 Ratings
Change request and Case Management8.163 Ratings7.42 Ratings
Budget and Expense Management8.069 Ratings6.01 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Smartsheet
6.6
61 Ratings
12% below category average
YouTrack
8.0
1 Ratings
7% above category average
Quotes/estimates5.639 Ratings8.01 Ratings
Invoicing6.132 Ratings00 Ratings
Project & financial reporting7.155 Ratings8.01 Ratings
Integration with accounting software7.629 Ratings00 Ratings
Best Alternatives
SmartsheetYouTrack
Small Businesses
FunctionFox
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Score 8.3 out of 10
FunctionFox
FunctionFox
Score 8.3 out of 10
Medium-sized Companies
SAP Ruum
SAP Ruum
Score 9.0 out of 10
Quickbase
Quickbase
Score 9.2 out of 10
Enterprises
Quickbase
Quickbase
Score 9.2 out of 10
Quickbase
Quickbase
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SmartsheetYouTrack
Likelihood to Recommend
8.5
(141 ratings)
8.0
(2 ratings)
Likelihood to Renew
10.0
(23 ratings)
-
(0 ratings)
Usability
8.6
(12 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
-
(0 ratings)
Support Rating
8.1
(45 ratings)
-
(0 ratings)
Online Training
7.0
(1 ratings)
-
(0 ratings)
Implementation Rating
10.0
(6 ratings)
-
(0 ratings)
User Testimonials
SmartsheetYouTrack
Likelihood to Recommend
Smartsheet
For teams and users who are very familiar with Excel and its mode of operation, Smartsheet will feel like a walkover. If you have a number of users who use Excel or Google Sheets for their personal project management then you will find this tool to be very useful and somewhat familiar.
Teams that may be used to other project management suites or styles would find Smartsheet a bit challenging to adapt to, as formulas and formatting can be challenging to adapt to.
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JetBrains
We use it for both support and project management alike. It's not as bloated or indeed as expensive as Jira, so unless you have particularly complex requirements, YouTrack fits the bill in pretty much the same use cases as Jira does.
The interface is also a good deal nicer on the eye and less clunky than a lot of the Open Source (eg. Redmine) and enterprise (eg. Remedy).
It does have a customisable workflow for things like ticket age alerts. We don't make a great deal of use of this and had found that it can take a little fiddling if you want something very bespoke but it is clearly quite powerful.
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Pros
Smartsheet
  • The easy to use dashboard has enabled us get comprehensive view of projects across the entire business.
  • It has streamlined internal communication with ease of sharing information across different teams.
  • Smartsheet automates our workflows, enhances collaboration and ensures there are no data silos.
  • I like that it saves time for us and ensures we spend less time switching between apps.
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JetBrains
  • Orginaization
  • Aesthetics
  • Utility
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Cons
Smartsheet
  • Smartsheet set up is similar to Excel, yet when you upload an Excel file, things like conditional formatting are lost. Smartsheet has its own conditional formatting, and you have to reinstate the rules. It would be great if those would apply automatically once a file is uploaded
  • Some Smartsheet management and access rules can take some tweaking to work properly. This may be a case of offering more info to admins so they can apply these better and with more efficiency
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JetBrains
  • We're actually very happy YouTrack users and have yet to come across a scenario where any of the team felt the product was lacking.
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Likelihood to Renew
Smartsheet
It definitely meets our needs as far as organizing and archiving our tasks and files. As we train more staff to view it, I see opportunities for more improvement, which I am sure this program can handle. I look forward to seeing continued improvement from Smartsheet on their capabilities and functionality.
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JetBrains
No answers on this topic
Usability
Smartsheet
Smartsheet is very easy to learn. However, while I have been able to pick it easily, Microsoft Excel and Project super users that I have trained on Smartsheet get bogged down in the differences and can find it frustrating. Explaining the differences ahead of time and why Smartsheet is being chosen instead of a different software seems to counteract those reactions
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JetBrains
No answers on this topic
Support Rating
Smartsheet
I give this rating because it fills a niche in the market. MS Project scares many away from proper task management but there are limited tools our there, especially cloud-based that are mobile-friendly. Smartsheet fills this market gap, especially for small to medium-sized businesses. IT is not fair to compare it to MS Project, but fairer to see what gaps it fills.
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JetBrains
No answers on this topic
Implementation Rating
Smartsheet
It's absolutely paramount to take a few minutes to actually play with the software. It's nearly impossible to do anything wrong or make a mistake which cannot be fixed easily. Under the help menu is Live Training option. After you familiarize yourself with the commands, watch the live training for some in depth understanding of how to make the software fit your needs perfectly.
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JetBrains
No answers on this topic
Alternatives Considered
Smartsheet
Jira and Redmine are much more robust and technologically advanced project management solutions. I enjoy using either when managing a very large project. However, I prefer to use Smartsheet for my smaller to medium sized projects. As for Google Drive - I would say that Google sheets and Smartsheet are almost identical in my opinion when it comes to functionality. Personally I prefer to manage smaller projects via Google Drive, but it is a personal preference!
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JetBrains
You Track holds it's own against Jira considering the price difference. Jira does allow for more customization and can do more ultimately but You Track is not to be trifled with. With a powerfully intuitive UI it can arguably be a better choice for certain companies and individuals alike. They really did a great job.
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Return on Investment
Smartsheet
  • This has really opened up collaboration across teams. A lot less working in silos.
  • It hasn't fully replaced any one tool so it means having to go to another place. Hopefully, we can eliminate a tool or two in the next six months.
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JetBrains
  • YouTrack is inexpensive and isn't something we question the value of when it comes to renewal
  • The team and our clients have positive things to say about the product. This is often not the case with JIRA in my experience. Some snobbier project managers from other companies will grumble about software like YouTrack because it isn't familiar to them, but this attitude is misleading and unfair as the product is every bit as capable.
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ScreenShots