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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Smartsheet

    Score8.2 out of 10
    N/ASmartsheet is an online project management and collaboration tool. It includes automated alerts, instantaneous updating and sharing across team members, resource management, nested tasks organized in a hierarchy, a Gantt chart view, exportable and automated reports, and integration with email.

    $12

    per month per user (up to 10 users)

    YouTrack

    Score7.5 out of 10
    N/AYouTrack is a project management tool for agile teams. YouTrack allows one to track projects and tasks, use agile boards, plan sprints and releases, keep a knowledge base, work with reports and dashboards, and create workflows that follow business processes.N/A
    Pricing
    SmartsheetYouTrack
    Editions & Modules
    Pro
    $12
    per month per user (up to 10 users)
    Business
    $24
    per month per user (3 user minimum)
    Enterprise
    Contact Sales
    Advanced Work Management
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    SmartsheetYouTrack
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.—
    More Pricing Information
    Community Pulse
    SmartsheetYouTrack
    Considered Both Products
    Smartsheet
    No answer on this topic
    JetBrains
    No answer on this topic
    Key User Insights
    Would buy again
    90%
    Would buy again
    62 Answers
    No answers on this topic
    Delivers good value for the price
    97%
    Delivers good value for the price
    58 Answers
    No answers on this topic
    Happy with the feature set
    88%
    Happy with the feature set
    61 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    98%
    Lived up to sales and marketing promises
    47 Answers
    No answers on this topic
    Implementation went as expected
    96%
    Implementation went as expected
    51 Answers
    No answers on this topic
    Features
    SmartsheetYouTrack
    Project Management
    Comparison of Project Management features of Smartsheet and YouTrack
    Feature
    Smartsheet
    9.1
    129 Ratings
    17% above category average
    YouTrack
    7.4
    4 Ratings
    4% below category average
    Task Management9.8126 Ratings7.54 Ratings
    Resource Management10.0108 Ratings5.02 Ratings
    Gantt Charts9.0109 Ratings8.01 Ratings
    Scheduling9.8111 Ratings8.01 Ratings
    Workflow Automation9.2100 Ratings8.03 Ratings
    Team Collaboration10.0122 Ratings7.03 Ratings
    Support for Agile Methodology8.981 Ratings8.72 Ratings
    Support for Waterfall Methodology9.079 Ratings8.72 Ratings
    Document Management9.2101 Ratings7.01 Ratings
    Email integration9.0100 Ratings6.03 Ratings
    Mobile Access8.096 Ratings8.03 Ratings
    Timesheet Tracking9.762 Ratings8.32 Ratings
    Change request and Case Management8.169 Ratings7.02 Ratings
    Budget and Expense Management8.075 Ratings6.01 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Smartsheet and YouTrack
    Feature
    Smartsheet
    7.9
    66 Ratings
    3% above category average
    YouTrack
    8.0
    1 Ratings
    4% above category average
    Quotes/estimates8.144 Ratings8.01 Ratings
    Invoicing7.537 Ratings00 Ratings
    Project & financial reporting8.760 Ratings8.01 Ratings
    Integration with accounting software7.332 Ratings00 Ratings
    Best Alternatives
    SmartsheetYouTrack
    Small Businesses
    Any.do
    Score8 out of 10
    Any.do
    Score8 out of 10
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    KanbanFlow
    Score7.3 out of 10
    Enterprises
    Microsoft To Do
    Score7.9 out of 10
    Microsoft To Do
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SmartsheetYouTrack
    Likelihood to Recommend
    9.3
    (146 ratings)
    8.0
    (4 ratings)
    Likelihood to Renew
    9.0
    (24 ratings)
    -
    (0 ratings)
    Usability
    9.2
    (17 ratings)
    8.5
    (2 ratings)
    Performance
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.1
    (45 ratings)
    -
    (0 ratings)
    Online Training
    7.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (6 ratings)
    -
    (0 ratings)
    User Testimonials
    SmartsheetYouTrack
    Likelihood to Recommend
    Smartsheet
    Smartsheet shines for collaboration. When you have multiple people involved with planning events Smartsheet makes it easy to share and collaborate. For instance, multiple people can be in Smartsheet working at the same time. Also setting permissions for exactly those who need to know is quite easy with Smartsheet. For data analytics and general spreadsheet purposes Excel is better but for project management and event planning Smartsheet is superior
    Incentivized
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    JetBrains
    We use it for both support and project management alike. It's not as bloated or indeed as expensive as Jira, so unless you have particularly complex requirements, YouTrack fits the bill in pretty much the same use cases as Jira does.
    The interface is also a good deal nicer on the eye and less clunky than a lot of the Open Source (eg. Redmine) and enterprise (eg. Remedy).
    It does have a customisable workflow for things like ticket age alerts. We don't make a great deal of use of this and had found that it can take a little fiddling if you want something very bespoke but it is clearly quite powerful.
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    Pros
    Smartsheet
    • Its hard to overstate the value of familiarity. Being able to use a tool that has some familiarity takes away the time needed to train and orient employees on a new tool and allows an organization to hit the ground running.
    • Smartsheet covers most of the basics of a project management tool, the usual tasks, milestones and project viewing options.
    • For data viewing, you get multiple data viewing options including a calendar view (good for marketing teams and those who work around scheduling), Kanban, Gaant etc
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    JetBrains
    • Customization of fields that helps us report on what's important to us
    • Notification options for issues followed so I never miss an update
    • Filtered views for focused work
    Incentivized
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    Cons
    Smartsheet
    • Smartsheet set up is similar to Excel, yet when you upload an Excel file, things like conditional formatting are lost. Smartsheet has its own conditional formatting, and you have to reinstate the rules. It would be great if those would apply automatically once a file is uploaded
    • Some Smartsheet management and access rules can take some tweaking to work properly. This may be a case of offering more info to admins so they can apply these better and with more efficiency
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    JetBrains
    • Displaying Data
    • Custonization
    • Organic
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    Likelihood to Renew
    Smartsheet
    It definitely meets our needs as far as organizing and archiving our tasks and files. As we train more staff to view it, I see opportunities for more improvement, which I am sure this program can handle. I look forward to seeing continued improvement from Smartsheet on their capabilities and functionality.
    Incentivized
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    JetBrains
    No answers on this topic
    Usability
    Smartsheet
    Smartsheet is very easy to learn. However, while I have been able to pick it easily, Microsoft Excel and Project super users that I have trained on Smartsheet get bogged down in the differences and can find it frustrating. Explaining the differences ahead of time and why Smartsheet is being chosen instead of a different software seems to counteract those reactions
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    JetBrains
    It is very intuitive. Its not hard to pick up learn. I learned it pretty quickly at the first startup I cofounded and love to use it when working on my other ideas.
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    Support Rating
    Smartsheet
    I give this rating because it fills a niche in the market. MS Project scares many away from proper task management but there are limited tools our there, especially cloud-based that are mobile-friendly. Smartsheet fills this market gap, especially for small to medium-sized businesses. IT is not fair to compare it to MS Project, but fairer to see what gaps it fills.
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    JetBrains
    No answers on this topic
    Implementation Rating
    Smartsheet
    It's absolutely paramount to take a few minutes to actually play with the software. It's nearly impossible to do anything wrong or make a mistake which cannot be fixed easily. Under the help menu is Live Training option. After you familiarize yourself with the commands, watch the live training for some in depth understanding of how to make the software fit your needs perfectly.
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    JetBrains
    No answers on this topic
    Alternatives Considered
    Smartsheet
    Jira and Redmine are much more robust and technologically advanced project management solutions. I enjoy using either when managing a very large project. However, I prefer to use Smartsheet for my smaller to medium sized projects. As for Google Drive - I would say that Google sheets and Smartsheet are almost identical in my opinion when it comes to functionality. Personally I prefer to manage smaller projects via Google Drive, but it is a personal preference!
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    JetBrains
    YouTrack is more cost effective than all the commercial options. It's way more powerful and easier to use than the Open Source ones. It's a good middle ground and it does everything we need. Our software projects are of moderate complexity and YouTrack handles them well. Likewise, when it comes to external users, we've had good feedback from clients. Many of these clients are non-technical and have expressed their relief at not having to use something like Jira which is often quite impregnable for such users.
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    Return on Investment
    Smartsheet
    • This has really opened up collaboration across teams. A lot less working in silos.
    • It hasn't fully replaced any one tool so it means having to go to another place. Hopefully, we can eliminate a tool or two in the next six months.
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    JetBrains
    • By documenting and prioritizing issues that impact our customers, we're able to deliver fixes that prevent customer churn.
    Incentivized
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    ScreenShots