Snow License Manager vs. Spiceworks Help Desk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Snow License Manager
Score 8.9 out of 10
N/A
Snow License Manager is a software asset management solution, with options for cloud or on-premise delivery. Snow License Manager is designed to reduce the risk, cost and complexity associated with software assets and licensing. It provides a consolidated view on all assets across the network, enabling staff to use one interface to manage multiple software vendors, device types and locations. Audit data can be imported from more than one inventory source to cover a range of enterprise computing…N/A
Spiceworks Help Desk
Score 8.7 out of 10
N/A
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based…N/A
Pricing
Snow License ManagerSpiceworks Help Desk
Editions & Modules
No answers on this topic
All Tiers
Free
Offerings
Pricing Offerings
Snow License ManagerSpiceworks Help Desk
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Snow License ManagerSpiceworks Help Desk
Top Pros
Top Cons
Features
Snow License ManagerSpiceworks Help Desk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Snow License Manager
-
Ratings
Spiceworks Help Desk
6.9
54 Ratings
16% below category average
Organize and prioritize service tickets00 Ratings7.153 Ratings
Expert directory00 Ratings5.546 Ratings
Subscription-based notifications00 Ratings6.641 Ratings
ITSM collaboration and documentation00 Ratings6.144 Ratings
Ticket creation and submission00 Ratings8.453 Ratings
Ticket response00 Ratings7.752 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Snow License Manager
-
Ratings
Spiceworks Help Desk
7.3
51 Ratings
9% below category average
External knowledge base00 Ratings8.647 Ratings
Internal knowledge base00 Ratings6.047 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Snow License Manager
-
Ratings
Spiceworks Help Desk
5.5
51 Ratings
36% below category average
Customer portal00 Ratings6.345 Ratings
IVR00 Ratings4.110 Ratings
Social integration00 Ratings3.526 Ratings
Email support00 Ratings8.245 Ratings
Help Desk CRM integration00 Ratings5.327 Ratings
Best Alternatives
Snow License ManagerSpiceworks Help Desk
Small Businesses

No answers on this topic

Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Freshservice
Freshservice
Score 8.8 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Freshservice
Freshservice
Score 8.8 out of 10
SAP Service Cloud
SAP Service Cloud
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Snow License ManagerSpiceworks Help Desk
Likelihood to Recommend
8.1
(11 ratings)
8.6
(82 ratings)
Likelihood to Renew
9.1
(1 ratings)
10.0
(29 ratings)
Usability
7.5
(10 ratings)
8.6
(8 ratings)
Availability
9.1
(1 ratings)
10.0
(6 ratings)
Performance
9.1
(1 ratings)
8.0
(2 ratings)
Support Rating
7.3
(1 ratings)
8.6
(49 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Implementation Rating
9.1
(1 ratings)
10.0
(13 ratings)
Configurability
9.1
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
9.1
(1 ratings)
-
(0 ratings)
Ease of integration
7.8
(9 ratings)
-
(0 ratings)
Product Scalability
9.1
(1 ratings)
10.0
(1 ratings)
Professional Services
9.1
(1 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Snow License ManagerSpiceworks Help Desk
Likelihood to Recommend
Snow Software
I have said at a number of events that I have attended, where other suppliers have shown their latest and greatest new thing, it is the fundamentals that need to work, and need to work well, and this is what Snow License Manager does. It does not take a team of 100 staff to get the tool working or to keep the tool functioning, it works and is stable out of the box. We have learnt that putting the right processes in at the start means that Snow License Manager can do what it has been designed to do and what we have paid for it to do. Audits from vendors now days are relatively simple actions, with the Snow License Manager doing it's job we can quickly run a report and know exactly what our position is and then act accordingly, quick, simple and accurate data at your finger tips, as long as you put the work in to enter the license details etc. If Snow License Manager could invent a robot to go around the business and find all these bits of paper for us then that would be perfect.
Read full review
Spiceworks Ziff Davis
It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
Read full review
Pros
Snow Software
  • SLM finds installations of software reliably.
  • SLM determines the usage of applications, web apps, and the users who employ them.
  • SLM Reports help management determine current and future application usage.
  • SLM notifies when forbidden programs are installed.
  • SLM provides complete license management.
Read full review
Spiceworks Ziff Davis
  • It helps to multitask, even on the go with the mobile App.
  • We can customize to meet your needs with automated responses, notifications, and templates.
  • Detailed reports allow managers to keep track [of] and analyze data.
  • Allows for a database to store notes helpful for future tickets.
Read full review
Cons
Snow Software
  • Recognition of licensed plugins running in another application's executable is missing
  • There is inconsistent use of Wildcards like "%" across search fields in the SLM and SMACC
  • The search "filter" called "Also include not installed/used" is necessary to see not installed/used applications.
Read full review
Spiceworks Ziff Davis
  • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
  • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
  • Improved ability to customize the system generated emails to improve the formatting and company branding.
Read full review
Likelihood to Renew
Snow Software
It is a tool that works, a tool that is reliable, and trusted within the industry and our company
Read full review
Spiceworks Ziff Davis
Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
Read full review
Usability
Snow Software
While the deployment is fairly easy, updating the agent can be tedious. For one, each new version needs a request to customer support, but too it's not possible to "update" the old version rather than reinstall the new one. The lack of customization/configuration possible for the SnowAgent installer is irritating. Putting that aside, once the system is set up it's fairly easy to maintain and with very few hiccups, update. It overall runs very smoothly with little to no error.
Read full review
Spiceworks Ziff Davis
Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
Read full review
Reliability and Availability
Snow Software
Never had issues in this area. Always up and running
Read full review
Spiceworks Ziff Davis
We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
Read full review
Performance
Snow Software
It took some growing pains and SNOW fixed performance issues for their product, but never had any issue with it
Read full review
Spiceworks Ziff Davis
No answers on this topic
Support Rating
Snow Software
Support for the most part is responsive, but there are times when it takes more time than I would like to resolve. But then, most of the time it is related to growing pains and the fact I do not have a Dev/Test environment to test items and upgrades before going to Production
Read full review
Spiceworks Ziff Davis
Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
Read full review
In-Person Training
Snow Software
Love it, and I got to go to Sweden
Read full review
Spiceworks Ziff Davis
No answers on this topic
Implementation Rating
Snow Software
It went well, we took out time and verified each step as we went
Read full review
Spiceworks Ziff Davis
If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
Read full review
Alternatives Considered
Snow Software
The deciding factor for the decision makers was the combination of license management and utilization statistics. Our desktop people wanted the utilization and reporting to be very granular and close to real time. Snow was purchased because they promoted their real time utilization in addition to the license management, alerting and reporting. To my knowledge, only Snow was given a proof of concept before the decision was made.
Read full review
Spiceworks Ziff Davis
EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
Read full review
Scalability
Snow Software
Not quite sure I understand the deployment question. We deployed company wide
Read full review
Spiceworks Ziff Davis
No answers on this topic
Professional Services
Snow Software
Worked great and accomplished the goals
Read full review
Spiceworks Ziff Davis
No answers on this topic
Return on Investment
Snow Software
  • Snow License Manager has paid for itself over and over again, and not just the cost of Snow License Manager, but also the cost of the infrastructure and the upgrade of that infrastructure. Most users target the server environment first, and there are some big cost saving to be made there, but also the big expenditures. The desktop side can normally be deployed faster and give quicker returns, application license re-use is a policy that saves us tens of thousands every month.
Read full review
Spiceworks Ziff Davis
  • Positive - Allow organizations to implement structured Help Desk procedures.
  • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
  • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
  • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
Read full review
ScreenShots