Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Snow License Manager
Score 9.0 out of 10
N/A
Snow License Manager enables organizations to gain an accurate view of software usage and entitlements. Organizations can then dynamically reconcile these findings against license entitlements to optimize their IT environments and be audit-ready. HOW IT WORKS Snow License Manager is the central hub for the Snow Software Asset Management platform, providing a unified view of installed software, SaaS, cloud resources and hardware. With Snow License Manager, usage data is…N/A
TOPdesk
Score 8.6 out of 10
Mid-Size Companies (51-1,000 employees)
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.N/A
Pricing
Snow License ManagerTOPdesk
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Snow License ManagerTOPdesk
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsThe TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - End users OR service agents based. For flexibility in the number of agents for e.g. extra busy times of the year, the end user license allows adding agents without any restrictions, no day passes needed.
More Pricing Information
Community Pulse
Snow License ManagerTOPdesk
Top Pros
Top Cons
Features
Snow License ManagerTOPdesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Snow License Manager
-
Ratings
TOPdesk
7.9
196 Ratings
4% below category average
Organize and prioritize service tickets00 Ratings8.2196 Ratings
Expert directory00 Ratings7.4136 Ratings
Service restoration00 Ratings8.1132 Ratings
Self-service tools00 Ratings8.2182 Ratings
Subscription-based notifications00 Ratings8.1133 Ratings
ITSM collaboration and documentation00 Ratings8.2149 Ratings
ITSM reports and dashboards00 Ratings7.3157 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Snow License Manager
-
Ratings
TOPdesk
8.1
160 Ratings
1% below category average
Configuration mangement00 Ratings8.4149 Ratings
Asset management dashboard00 Ratings7.8138 Ratings
Policy and contract enforcement00 Ratings8.1105 Ratings
Change management
Comparison of Change management features of Product A and Product B
Snow License Manager
-
Ratings
TOPdesk
7.9
154 Ratings
6% below category average
Change requests repository00 Ratings7.8147 Ratings
Change calendar00 Ratings7.8117 Ratings
Service-level management00 Ratings8.0128 Ratings
Best Alternatives
Snow License ManagerTOPdesk
Small Businesses

No answers on this topic

Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Freshservice
Freshservice
Score 8.7 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
Freshservice
Freshservice
Score 8.7 out of 10
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Snow License ManagerTOPdesk
Likelihood to Recommend
8.3
(16 ratings)
8.6
(198 ratings)
Likelihood to Renew
9.1
(1 ratings)
8.7
(110 ratings)
Usability
7.4
(15 ratings)
9.7
(27 ratings)
Availability
9.1
(1 ratings)
9.1
(9 ratings)
Performance
9.1
(1 ratings)
8.1
(9 ratings)
Support Rating
7.3
(1 ratings)
8.7
(166 ratings)
In-Person Training
9.1
(1 ratings)
10.0
(2 ratings)
Online Training
-
(0 ratings)
8.0
(2 ratings)
Implementation Rating
9.1
(1 ratings)
9.2
(15 ratings)
Configurability
9.1
(1 ratings)
8.9
(8 ratings)
Contract Terms and Pricing Model
9.1
(1 ratings)
-
(0 ratings)
Ease of integration
7.8
(13 ratings)
8.2
(16 ratings)
Product Scalability
9.1
(1 ratings)
9.1
(9 ratings)
Professional Services
9.1
(1 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(1 ratings)
9.0
(7 ratings)
Vendor pre-sale
9.1
(1 ratings)
9.1
(7 ratings)
User Testimonials
Snow License ManagerTOPdesk
Likelihood to Recommend
Snow Software
I have said at a number of events that I have attended, where other suppliers have shown their latest and greatest new thing, it is the fundamentals that need to work, and need to work well, and this is what Snow License Manager does. It does not take a team of 100 staff to get the tool working or to keep the tool functioning, it works and is stable out of the box. We have learnt that putting the right processes in at the start means that Snow License Manager can do what it has been designed to do and what we have paid for it to do. Audits from vendors now days are relatively simple actions, with the Snow License Manager doing it's job we can quickly run a report and know exactly what our position is and then act accordingly, quick, simple and accurate data at your finger tips, as long as you put the work in to enter the license details etc. If Snow License Manager could invent a robot to go around the business and find all these bits of paper for us then that would be perfect.
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TOPdesk
I think TOPdesk is best fitted in small to medium businesses, if there is someone capable of programming the rule sets. Those can be hard to create properly or maintain over time. The knowledge base and Self Service Portal can provide users with some insights and help, even if the SysAdmin is unavailable at that time. I don't think it is suitable for larger companies, because I personally think it will get quite messy then.
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Pros
Snow Software
  • SLM finds installations of software reliably.
  • SLM determines the usage of applications, web apps, and the users who employ them.
  • SLM Reports help management determine current and future application usage.
  • SLM notifies when forbidden programs are installed.
  • SLM provides complete license management.
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TOPdesk
  • TOPdesk provides a clean and modern interface for all of its modules. Many of the modules have a similar look and feel, which makes it easy for users to utilize each one.
  • Its workflow system allows administrators and developers to define what needs to occur when certain events happen. This can ensure that processes happen in the correct sequence.
  • TOPdesk includes a vast API system to allow for external systems to integrate with it, and for TOPdesk to communicate with external systems.
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Cons
Snow Software
  • Recognition of licensed plugins running in another application's executable is missing
  • There is inconsistent use of Wildcards like "%" across search fields in the SLM and SMACC
  • The search "filter" called "Also include not installed/used" is necessary to see not installed/used applications.
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TOPdesk
  • The requirement to fill out certain fields before a ticket can be closed can be cumbersome. This could be a requirement for some organizations though.
  • The field mappings from Azure AD to user data could be a little more precise. Some of the fields just don't translate.
  • When setting up the system to intake emails as trouble tickets, it can be tricky when people reply after a ticket is closed. It will create multiple tickets from this.
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Likelihood to Renew
Snow Software
It is a tool that works, a tool that is reliable, and trusted within the industry and our company
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TOPdesk
As the project manager for the system, I find it to be intuitive and helpful to keeping our technicians in the field and working rather than running back all the time for paper copies of work orders. I think once we have a solid year under our belt there are things that we can work to expand on. The technicians like it because they can look back at old work orders to see what we did in certain locations to make repairs. All the notes are contained on the system rather than relying on someone else to put them in and dig them back out. The system benefits the technicians when they use it to their advantage. We are also finding reduced calls to the office asking about work order statuses. The customers are getting real-time updates on their requests.
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Usability
Snow Software
While the deployment is fairly easy, updating the agent can be tedious. For one, each new version needs a request to customer support, but too it's not possible to "update" the old version rather than reinstall the new one. The lack of customization/configuration possible for the SnowAgent installer is irritating. Putting that aside, once the system is set up it's fairly easy to maintain and with very few hiccups, update. It overall runs very smoothly with little to no error.
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TOPdesk
Sometimes I think some things are hard to find. I often do not know if I have to search in Settings or in Modules. In some cases the user has to do a lot of clicks for example to link a key to a user. Something could work a little smarter.
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Reliability and Availability
Snow Software
Never had issues in this area. Always up and running
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TOPdesk
Like I said somewhere else in this review: the helpdesk of TOPdesk is top of the bill! In the Netherlands, that is. I can not plea for the helpdesks in other countries, but I guess the TOPdesk organization will make sure the quality of the helpdesk is the same in every country.
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Performance
Snow Software
It took some growing pains and SNOW fixed performance issues for their product, but never had any issue with it
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TOPdesk
Although being a SAAS solution, TOPdesk performs pretty fast. One can imagine that any SAAS solution is slow or has hiccups, but we have not experienced such with TOPdesk. Pages load quickly, logging in goes smoothly. We have made reports on premise in the past - that always took some time, as you might expect with such complex tasks. It seems that in the SAAS solution TOPdesk somehow has managed to make it even faster!
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Support Rating
Snow Software
Support for the most part is responsive, but there are times when it takes more time than I would like to resolve. But then, most of the time it is related to growing pains and the fact I do not have a Dev/Test environment to test items and upgrades before going to Production
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TOPdesk
TOPdesk is easy to use and affordable with all the major features required for any organization to smoothly manage its services. We were not quite sure at the beginning if we should go with the TOPdesk for IT service management but we started getting used to it in just a few months. Now, after using it for 3 years, it has been a backbone tool of our organization. The customer support provided by TOPdesk is fast and reliable.
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In-Person Training
Snow Software
Love it, and I got to go to Sweden
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TOPdesk
We had Topdesk in-house here training staff for almost a month (2-3 hour meetings 3x a week.) It was invaluable and we were able to take that training and share with the rest of our IT staff. Once implemented we were able to fly from there. The challenges we found were in how to get started. Once started the knowledge base offered from Topdesk has been invaluable.
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Online Training
Snow Software
No answers on this topic
TOPdesk
Online training documentation is easy to access and consume. There is no real challenges with finding information on how to use the product and some really helpful knowledge base items that show us how valuable these options are in our own implementation of it. The online training we've used has been self driven
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Implementation Rating
Snow Software
It went well, we took out time and verified each step as we went
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TOPdesk
It was a challenge to port over years of the same thing and we ended up keeping old ideas in Topdesk that we will eventually weed out as time passes and we learn how users view categories and flows of tickets. Planning is key but bear in mind that just because you used to do it this way doesn't mean you still have to
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Alternatives Considered
Snow Software
The deciding factor for the decision makers was the combination of license management and utilization statistics. Our desktop people wanted the utilization and reporting to be very granular and close to real time. Snow was purchased because they promoted their real time utilization in addition to the license management, alerting and reporting. To my knowledge, only Snow was given a proof of concept before the decision was made.
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TOPdesk
TOPdesk was picked as our new Helpdesk solution due to the Asset Management module and the ability to integrate to Active Directory. When we work with the product demo we enjoyed the way TOPdesk does its work flow. Just about any field in the system is customizable. I have found their knowledge base of the product to be well written and up-to-date.
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Scalability
Snow Software
Not quite sure I understand the deployment question. We deployed company wide
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TOPdesk
TOPdesk is very flexible and scalable. Every department in you organization can you the software. Perhaps some persons need some training, but that can be provided by TOPdesk ot some keyusers.
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Professional Services
Snow Software
Worked great and accomplished the goals
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TOPdesk
No answers on this topic
Return on Investment
Snow Software
  • Allowed for reducing licenses/cost at renewal or true-up time
  • Shows us new software in our environment so we can get it removed or purchase appropriate licensing to avoid compliance issues
  • Shows up blacklisted software when it appears in our environment allowing us to get it removed to avoid security issues
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TOPdesk
  • The self-service portal has allowed us to shift left massively. Students can find the solutions themselves very often.
  • It has allowed easier collaborative working between teams.
  • We are more efficient as we do not have to ask the student to repeat their question and we can record everything necessary in the incident. This provides an improved student experience as well as improved staff efficiency.
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ScreenShots

Snow License Manager Screenshots

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