Snow License Manager vs. TOPdesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Snow License Manager
Score 9.0 out of 10
N/A
Snow License Manager enables organizations to gain an accurate view of software usage and entitlements. Organizations can then dynamically reconcile these findings against license entitlements to optimize their IT environments and be audit-ready. HOW IT WORKS Snow License Manager is the central hub for the Snow Software Asset Management platform, providing a unified view of installed software, SaaS, cloud resources and hardware. With Snow License Manager, usage data is…N/A
TOPdesk
Score 8.4 out of 10
Mid-Size Companies (51-1,000 employees)
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
$76
per month Per agent
Pricing
Snow License ManagerTOPdesk
Editions & Modules
No answers on this topic
Essential
$76
per month Per agent
Engaged
$109
per month Per agent
Excellent
$155
per month Per agent
Offerings
Pricing Offerings
Snow License ManagerTOPdesk
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsThe TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - Service agents based. - Discount available for annual pricing.
More Pricing Information
Community Pulse
Snow License ManagerTOPdesk
Features
Snow License ManagerTOPdesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Snow License Manager
-
Ratings
TOPdesk
7.5
236 Ratings
9% below category average
Organize and prioritize service tickets00 Ratings8.4236 Ratings
Expert directory00 Ratings7.3167 Ratings
Service restoration00 Ratings7.4162 Ratings
Self-service tools00 Ratings7.7219 Ratings
Subscription-based notifications00 Ratings7.4163 Ratings
ITSM collaboration and documentation00 Ratings7.6182 Ratings
ITSM reports and dashboards00 Ratings6.7194 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Snow License Manager
-
Ratings
TOPdesk
7.7
196 Ratings
7% below category average
Configuration mangement00 Ratings8.1184 Ratings
Asset management dashboard00 Ratings7.6169 Ratings
Policy and contract enforcement00 Ratings7.3129 Ratings
Change management
Comparison of Change management features of Product A and Product B
Snow License Manager
-
Ratings
TOPdesk
7.6
190 Ratings
11% below category average
Change requests repository00 Ratings7.8183 Ratings
Change calendar00 Ratings7.1143 Ratings
Service-level management00 Ratings7.7157 Ratings
Best Alternatives
Snow License ManagerTOPdesk
Small Businesses

No answers on this topic

Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Freshservice
Freshservice
Score 8.7 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
SymphonyAI IT Service Management
SymphonyAI IT Service Management
Score 9.1 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Snow License ManagerTOPdesk
Likelihood to Recommend
8.6
(19 ratings)
8.4
(238 ratings)
Likelihood to Renew
8.3
(2 ratings)
8.6
(149 ratings)
Usability
7.8
(18 ratings)
9.0
(30 ratings)
Availability
9.1
(1 ratings)
9.1
(9 ratings)
Performance
9.1
(1 ratings)
8.1
(9 ratings)
Support Rating
7.3
(2 ratings)
8.5
(201 ratings)
In-Person Training
9.1
(1 ratings)
7.3
(3 ratings)
Online Training
-
(0 ratings)
8.0
(2 ratings)
Implementation Rating
9.1
(1 ratings)
9.8
(17 ratings)
Configurability
9.1
(1 ratings)
9.0
(8 ratings)
Contract Terms and Pricing Model
9.1
(1 ratings)
-
(0 ratings)
Ease of integration
8.2
(16 ratings)
7.2
(17 ratings)
Product Scalability
9.1
(1 ratings)
9.1
(9 ratings)
Professional Services
9.1
(1 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(1 ratings)
9.0
(7 ratings)
Vendor pre-sale
9.1
(1 ratings)
9.1
(7 ratings)
User Testimonials
Snow License ManagerTOPdesk
Likelihood to Recommend
Flexera
I have said at a number of events that I have attended, where other suppliers have shown their latest and greatest new thing, it is the fundamentals that need to work, and need to work well, and this is what Snow License Manager does. It does not take a team of 100 staff to get the tool working or to keep the tool functioning, it works and is stable out of the box. We have learnt that putting the right processes in at the start means that Snow License Manager can do what it has been designed to do and what we have paid for it to do. Audits from vendors now days are relatively simple actions, with the Snow License Manager doing it's job we can quickly run a report and know exactly what our position is and then act accordingly, quick, simple and accurate data at your finger tips, as long as you put the work in to enter the license details etc. If Snow License Manager could invent a robot to go around the business and find all these bits of paper for us then that would be perfect.
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TOPdesk
As TOPdesk is pretty intuitive it is often not needed to instruct colleagues on how to use TOPdesk. Most modules and fields do explain themselves. This means there aren't many additional instructions needed for the applications itself. Most information we do need to support our colleagues on based on organizational processes, not our ITSM tool of choice. And if there is more information needed, the knowledge base system can be used for this. On the other hand this could create the idea that no additional instructions are needed. Which might be true for the application itself, but not for how it is being used within your organisation
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Pros
Flexera
  • SLM finds installations of software reliably.
  • SLM determines the usage of applications, web apps, and the users who employ them.
  • SLM Reports help management determine current and future application usage.
  • SLM notifies when forbidden programs are installed.
  • SLM provides complete license management.
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TOPdesk
  • TOPdesk provides a clean and modern interface for all of its modules. Many of the modules have a similar look and feel, which makes it easy for users to utilize each one.
  • Its workflow system allows administrators and developers to define what needs to occur when certain events happen. This can ensure that processes happen in the correct sequence.
  • TOPdesk includes a vast API system to allow for external systems to integrate with it, and for TOPdesk to communicate with external systems.
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Cons
Flexera
  • Recognition of licensed plugins running in another application's executable is missing
  • There is inconsistent use of Wildcards like "%" across search fields in the SLM and SMACC
  • The search "filter" called "Also include not installed/used" is necessary to see not installed/used applications.
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TOPdesk
  • assigning rights is too extensive, making it very complex to manage this up to date.
  • Topdesk has gained so many features that it is difficult for a new user to become familiar with it.
  • action sequences remain tricky and certainly not for everyone to understand.
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Likelihood to Renew
Flexera
Snow License Manager is an integrated part of our Licensing Compliance software solution. It does help us manage current license needs and actual license usage, as well as inventory shadow IT usage. The nice side effect of being able to see hardware specifications and keeping track of hardware usage by users is a bonus!
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TOPdesk
It just works, has some continuous development and an easy-to-use interface, which is important especially because not all our colleagues are technical experts (or in other words, "capable of more than switching on and off the computer"). We use a large range of functions and therefore it would be really hard to replace TOPdesk in our company.
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Usability
Flexera
We currently have the on-premise solution, which is very good indeed. If we were starting working with Snow now, we'd probably select the Atlas (SaaS) managed platform. This would reduce/remove work required to keep the Snow servers up-to-date with Windows and software updates.
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TOPdesk
Sometimes I think some things are hard to find. I often do not know if I have to search in Settings or in Modules. In some cases the user has to do a lot of clicks for example to link a key to a user. Something could work a little smarter.
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Reliability and Availability
Flexera
Never had issues in this area. Always up and running
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TOPdesk
Like I said somewhere else in this review: the helpdesk of TOPdesk is top of the bill! In the Netherlands, that is. I can not plea for the helpdesks in other countries, but I guess the TOPdesk organization will make sure the quality of the helpdesk is the same in every country.
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Performance
Flexera
It took some growing pains and SNOW fixed performance issues for their product, but never had any issue with it
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TOPdesk
Although being a SAAS solution, TOPdesk performs pretty fast. One can imagine that any SAAS solution is slow or has hiccups, but we have not experienced such with TOPdesk. Pages load quickly, logging in goes smoothly. We have made reports on premise in the past - that always took some time, as you might expect with such complex tasks. It seems that in the SAAS solution TOPdesk somehow has managed to make it even faster!
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Support Rating
Flexera
Is is easy to find information on their support site or to enter a support ticket. The response times are usually under a day and they don't hesitate to get into direct contact with you to solve the current issue.
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TOPdesk
Most if not nearly all questions are answered within the same or a few days. The helpdesk is very knowledgable about their product and are always willing to help. The only downside is that for more difficult questions it can take a while due to the experts being further removed from the helpdesk. But they are always willing to answer questions, even if they are not directly related to a problem with the service.
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In-Person Training
Flexera
Love it, and I got to go to Sweden
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TOPdesk
We had Topdesk in-house here training staff for almost a month (2-3 hour meetings 3x a week.) It was invaluable and we were able to take that training and share with the rest of our IT staff. Once implemented we were able to fly from there. The challenges we found were in how to get started. Once started the knowledge base offered from Topdesk has been invaluable.
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Online Training
Flexera
No answers on this topic
TOPdesk
Online training documentation is easy to access and consume. There is no real challenges with finding information on how to use the product and some really helpful knowledge base items that show us how valuable these options are in our own implementation of it. The online training we've used has been self driven
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Implementation Rating
Flexera
It went well, we took out time and verified each step as we went
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TOPdesk
It was a challenge to port over years of the same thing and we ended up keeping old ideas in Topdesk that we will eventually weed out as time passes and we learn how users view categories and flows of tickets. Planning is key but bear in mind that just because you used to do it this way doesn't mean you still have to
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Alternatives Considered
Flexera
The deciding factor for the decision makers was the combination of license management and utilization statistics. Our desktop people wanted the utilization and reporting to be very granular and close to real time. Snow was purchased because they promoted their real time utilization in addition to the license management, alerting and reporting. To my knowledge, only Snow was given a proof of concept before the decision was made.
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TOPdesk
Spiceworks is an easier-to-use Help Desk solution but it lacks all other features that Topdesk has. Freshdesk was just too much for our environment. It was cost-prohibitive for our intended use. TOPdesk fit our org size and budget better than the others.
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Scalability
Flexera
Not quite sure I understand the deployment question. We deployed company wide
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TOPdesk
TOPdesk is very flexible and scalable. Every department in you organization can you the software. Perhaps some persons need some training, but that can be provided by TOPdesk ot some keyusers.
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Professional Services
Flexera
Worked great and accomplished the goals
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TOPdesk
No answers on this topic
Return on Investment
Flexera
  • Allowed for reducing licenses/cost at renewal or true-up time
  • Shows us new software in our environment so we can get it removed or purchase appropriate licensing to avoid compliance issues
  • Shows up blacklisted software when it appears in our environment allowing us to get it removed to avoid security issues
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TOPdesk
  • TOPdesk self-service portal has allowed our employees to quickly report and solve the incidents saving more time for productivity.
  • Employees are able to tackle common incidents from the knowledge base giving more efficient business operation.
  • It has helped us to create a smooth working environment while growing the organization capacity and production quality.
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ScreenShots

Snow License Manager Screenshots

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TOPdesk Screenshots

Screenshot of TOPdesk plan boardScreenshot of TOPdesk portal designerScreenshot of TOPdesk service desk KPIsScreenshot of TOPdesk asset management overviewScreenshot of TOPdesk call managementScreenshot of TOPdesk asset management dashboard