Soffront CRM vs. Vtiger

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Soffront CRM
Score 7.0 out of 10
Enterprise companies (1,001+ employees)
Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to the most knowledgeable reps, ensuring the best support. Service Level Agreement (or SLA) Alerts make sure support never falls below committed levels of service. According to the vendor, the product…
$20
per month
Vtiger
Score 8.3 out of 10
N/A
Vtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.
$28
per month per user
Pricing
Soffront CRMVtiger
Editions & Modules
1,000 Emails
$4.00
per month
5,000 Emails
$15.00
per month
10,000 Emails
$25.00
per month
One Professional - Single App
$28
per month per user
One Professional - Standard
$42
per month per user
One Enterprise - Single App
$42
per month per user
One Enterprise - Standard
$58
per month per user
Offerings
Pricing Offerings
Soffront CRMVtiger
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$10 / user / month
Additional DetailsDiscounts are provided for both annual subscriptions, and for high volume users.
More Pricing Information
Features
Soffront CRMVtiger
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Soffront CRM
7.8
2 Ratings
2% above category average
Vtiger
10.0
8 Ratings
26% above category average
Customer data management / contact management9.02 Ratings10.08 Ratings
Workflow management6.02 Ratings10.08 Ratings
Territory management7.31 Ratings00 Ratings
Channel / partner relationship management9.02 Ratings00 Ratings
Opportunity management00 Ratings10.08 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings10.08 Ratings
Contract management00 Ratings10.06 Ratings
Quote & order management00 Ratings10.06 Ratings
Interaction tracking00 Ratings10.06 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Soffront CRM
5.0
2 Ratings
40% below category average
Vtiger
9.5
6 Ratings
24% above category average
Case management5.02 Ratings10.06 Ratings
Help desk management5.02 Ratings9.06 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Soffront CRM
9.5
2 Ratings
23% above category average
Vtiger
10.0
6 Ratings
28% above category average
Lead management10.02 Ratings10.06 Ratings
Email marketing9.02 Ratings10.06 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Soffront CRM
6.1
2 Ratings
21% below category average
Vtiger
10.0
8 Ratings
28% above category average
Task management8.21 Ratings10.06 Ratings
Reporting4.02 Ratings10.07 Ratings
Billing and invoicing management00 Ratings10.07 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Soffront CRM
4.7
2 Ratings
46% below category average
Vtiger
9.7
7 Ratings
25% above category average
Forecasting4.02 Ratings10.06 Ratings
Pipeline visualization6.02 Ratings10.06 Ratings
Customizable reports4.02 Ratings9.07 Ratings
Customization
Comparison of Customization features of Product A and Product B
Soffront CRM
7.0
2 Ratings
8% below category average
Vtiger
9.3
8 Ratings
21% above category average
Custom fields7.02 Ratings9.08 Ratings
Custom objects00 Ratings10.07 Ratings
API for custom integration00 Ratings9.06 Ratings
Security
Comparison of Security features of Product A and Product B
Soffront CRM
7.0
2 Ratings
17% below category average
Vtiger
9.0
8 Ratings
8% above category average
Single sign-on capability6.02 Ratings00 Ratings
Role-based user permissions8.02 Ratings9.08 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Soffront CRM
6.0
2 Ratings
19% below category average
Vtiger
10.0
5 Ratings
32% above category average
Social data7.02 Ratings00 Ratings
Social engagement5.02 Ratings10.05 Ratings
Platform
Comparison of Platform features of Product A and Product B
Soffront CRM
7.0
2 Ratings
6% below category average
Vtiger
5.0
5 Ratings
39% below category average
Mobile access7.02 Ratings5.05 Ratings
Best Alternatives
Soffront CRMVtiger
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
Enterprises
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Soffront CRMVtiger
Likelihood to Recommend
7.0
(2 ratings)
10.0
(8 ratings)
Usability
8.0
(1 ratings)
10.0
(1 ratings)
Support Rating
7.0
(1 ratings)
10.0
(2 ratings)
User Testimonials
Soffront CRMVtiger
Likelihood to Recommend
Soffront
Lead generation and follow-up with sales are well suited. Social media integration and reporting/dashboards for insights can be improved.
Read full review
Vtiger
vTiger packs a ton of functionality and capability, but the challenge is getting there. In today's day where everyone is doing more with less, having a solution that meets a couple specific needs and does that well is essential. To me, at times I feel as though vTiger is trying to be a "jack of all trades" solution which ultimately ends up making it more confusing to use. However, on the flip side of that, if you take the time to learn everything about vTiger, I am sure it is an awesome tool but there is a learning curve associated with it. Finally, I would like to see more integrations with other vendors moving forward so if we cannot use vTiger for everything, at least it would have the ability to "talk" with other programs.
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Pros
Soffront
  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
Read full review
Vtiger
  • User-friendly interface.
  • Reliable tracking system and alerts to maintain overall control of the proceses.
  • Meets all the needs of the average company.
Read full review
Cons
Soffront
  • Reporting
  • Loyalty features
  • Social media integration
Read full review
Vtiger
  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
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Usability
Soffront
Intuitive UI. Responsive. Features can be accessed very easily. Not a lot of big white spaces between fields and buttons. Straightforward.
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Vtiger
I love this CRM, very user friendly. Not conflict and easy to generate the date for reporting.
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Support Rating
Soffront
Reaction times and relationship with vendor is very good. Good answers and solutions to problems/issues logged.
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Vtiger
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
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Alternatives Considered
Soffront
Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
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Vtiger
VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a lot of time exporting and importing between different services. Quoting, invoicing, and payments all had to be manually transferred to our accounting system. It was very frustrating
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Return on Investment
Soffront
  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Read full review
Vtiger
  • Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
  • Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
  • Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.
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ScreenShots

Soffront CRM Screenshots

Screenshot of Customer Service Dashboard

Vtiger Screenshots

Screenshot of Vtiger's home page dashboardScreenshot of A typical contact record in Vtiger