Spiceworks Help Desk vs. WixAnswers.com
Spiceworks Help Desk vs. WixAnswers.com
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A | |
WixAnswers.com | N/A | Wix Answers is a customer support solution that aims to consolidate all support channels in one place—a ticketing system, knowledge management, call center, live chat and built-in analytics. Wix Answers provides: A single view for all real-time and offline support channels No more switching between tabs to resolve an issue Proactive tools for customers across their entire journey Support stakeholders and decision-makers can… | $24 per agent / per month |
Spiceworks Help Desk | WixAnswers.com | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | $80 per user, per month | ||||||||||||||
Additional Details | — | The unlimited package ($80/month per user) includes all support channels in one platform. | ||||||||||||||
More Pricing Information |
Spiceworks Help Desk | WixAnswers.com | |
---|---|---|
Top Pros |
| |
Top Cons |
|
|
Spiceworks Help Desk | WixAnswers.com | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Spiceworks Help Desk | WixAnswers.com | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Spiceworks Help Desk | WixAnswers.com | |
---|---|---|
Likelihood to Recommend | 8.8 (82 ratings) | 7.3 (1 ratings) |
Likelihood to Renew | 10.0 (29 ratings) | - (0 ratings) |
Usability | 8.6 (8 ratings) | - (0 ratings) |
Availability | 10.0 (3 ratings) | - (0 ratings) |
Performance | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.7 (26 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (7 ratings) | - (0 ratings) |
Product Scalability | 10.0 (1 ratings) | - (0 ratings) |
Spiceworks Help Desk | WixAnswers.com | |
---|---|---|
Likelihood to Recommend | Spiceworks Ziff Davis | WixAnswers.com |
Pros | Spiceworks Ziff Davis | WixAnswers.com |
Cons | Spiceworks Ziff Davis | WixAnswers.com |
Likelihood to Renew | Spiceworks Ziff Davis | WixAnswers.com No answers on this topic |
Usability | Spiceworks Ziff Davis | WixAnswers.com No answers on this topic |
Reliability and Availability | Spiceworks Ziff Davis | WixAnswers.com No answers on this topic |
Support Rating | Spiceworks Ziff Davis | WixAnswers.com No answers on this topic |
Implementation Rating | Spiceworks Ziff Davis | WixAnswers.com No answers on this topic |
Alternatives Considered | Spiceworks Ziff Davis | WixAnswers.com |
Return on Investment | Spiceworks Ziff Davis | WixAnswers.com |
ScreenShots | WixAnswers.com Screenshots |