What users are saying about
Top Rated
271 Ratings
35 Ratings
Top Rated
271 Ratings
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Score 8.3 out of 100
35 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.5 out of 100

Feature Set Ratings

    Security

    8.6

    Squarespace

    86%

    Volusion

    Feature Set Not Supported
    N/A
    Squarespace ranks higher in 1/1 features

    Role-based user permissions

    8.6
    86%
    57 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    7.7

    Squarespace

    77%

    Volusion

    Feature Set Not Supported
    N/A
    Squarespace ranks higher in 2/2 features

    API

    7.7
    77%
    42 Ratings
    N/A
    0 Ratings

    Internationalization / multi-language

    7.8
    78%
    30 Ratings
    N/A
    0 Ratings

    Web Content Creation

    8.5

    Squarespace

    85%

    Volusion

    Feature Set Not Supported
    N/A
    Squarespace ranks higher in 8/8 features

    WYSIWYG editor

    8.6
    86%
    74 Ratings
    N/A
    0 Ratings

    Code quality / cleanliness

    8.7
    87%
    66 Ratings
    N/A
    0 Ratings

    Admin section

    8.5
    85%
    84 Ratings
    N/A
    0 Ratings

    Page templates

    8.9
    89%
    85 Ratings
    N/A
    0 Ratings

    Library of website themes

    8.1
    81%
    83 Ratings
    N/A
    0 Ratings

    Mobile optimization / responsive design

    8.6
    86%
    81 Ratings
    N/A
    0 Ratings

    Publishing workflow

    8.5
    85%
    73 Ratings
    N/A
    0 Ratings

    Form generator

    8.3
    83%
    67 Ratings
    N/A
    0 Ratings

    Web Content Management

    8.0

    Squarespace

    80%

    Volusion

    Feature Set Not Supported
    N/A
    Squarespace ranks higher in 5/5 features

    Content taxonomy

    8.3
    83%
    65 Ratings
    N/A
    0 Ratings

    SEO support

    8.4
    84%
    70 Ratings
    N/A
    0 Ratings

    Bulk management

    7.7
    77%
    43 Ratings
    N/A
    0 Ratings

    Availability / breadth of extensions

    7.6
    76%
    57 Ratings
    N/A
    0 Ratings

    Community / comment management

    7.8
    78%
    57 Ratings
    N/A
    0 Ratings

    Online Storefront

    Squarespace

    Feature Set Not Supported
    N/A
    3.6

    Volusion

    36%
    Volusion ranks higher in 9/9 features

    Product catalog & listings

    N/A
    0 Ratings
    4.3
    43%
    9 Ratings

    Product management

    N/A
    0 Ratings
    4.3
    43%
    9 Ratings

    Bulk product upload

    N/A
    0 Ratings
    4.2
    42%
    8 Ratings

    Branding

    N/A
    0 Ratings
    3.6
    36%
    9 Ratings

    Mobile storefront

    N/A
    0 Ratings
    1.2
    12%
    8 Ratings

    Product variations

    N/A
    0 Ratings
    4.7
    47%
    8 Ratings

    Website integration

    N/A
    0 Ratings
    3.3
    33%
    8 Ratings

    Visual customization

    N/A
    0 Ratings
    5.1
    51%
    9 Ratings

    CMS

    N/A
    0 Ratings
    2.2
    22%
    7 Ratings

    Online Shopping Cart

    Squarespace

    Feature Set Not Supported
    N/A
    3.6

    Volusion

    36%
    Volusion ranks higher in 2/2 features

    Abandoned cart recovery

    N/A
    0 Ratings
    3.6
    36%
    7 Ratings

    Checkout user experience

    N/A
    0 Ratings
    3.7
    37%
    9 Ratings

    Online Payment System

    Squarespace

    Feature Set Not Supported
    N/A
    4.1

    Volusion

    41%
    Volusion ranks higher in 1/1 features

    eCommerce security

    N/A
    0 Ratings
    4.1
    41%
    8 Ratings

    eCommerce Marketing

    Squarespace

    Feature Set Not Supported
    N/A
    2.6

    Volusion

    26%
    Volusion ranks higher in 3/3 features

    Promotions & discounts

    N/A
    0 Ratings
    4.8
    48%
    9 Ratings

    Personalized recommendations

    N/A
    0 Ratings
    1.8
    18%
    8 Ratings

    SEO

    N/A
    0 Ratings
    1.2
    12%
    8 Ratings

    eCommerce Business Management

    Squarespace

    Feature Set Not Supported
    N/A
    2.9

    Volusion

    29%
    Volusion ranks higher in 5/5 features

    Multi-site management

    N/A
    0 Ratings
    3.0
    30%
    2 Ratings

    Order processing

    N/A
    0 Ratings
    3.6
    36%
    9 Ratings

    Inventory management

    N/A
    0 Ratings
    2.2
    22%
    8 Ratings

    Shipping

    N/A
    0 Ratings
    3.0
    30%
    8 Ratings

    Custom functionality

    N/A
    0 Ratings
    2.6
    26%
    7 Ratings

    Attribute Ratings

    • Squarespace is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating
    • Squarespace and Volusion are tied in 1 area: Usability

    Likelihood to Recommend

    8.4

    Squarespace

    84%
    85 Ratings
    1.5

    Volusion

    15%
    20 Ratings

    Likelihood to Renew

    10.0

    Squarespace

    100%
    4 Ratings
    1.0

    Volusion

    10%
    12 Ratings

    Usability

    10.0

    Squarespace

    100%
    4 Ratings
    10.0

    Volusion

    100%
    1 Rating

    Support Rating

    10.0

    Squarespace

    100%
    4 Ratings
    1.0

    Volusion

    10%
    4 Ratings

    Implementation Rating

    Squarespace

    N/A
    0 Ratings
    10.0

    Volusion

    100%
    4 Ratings

    Likelihood to Recommend

    Squarespace

    I have a gorgeous website that I made myself, thanks to Squarespace. I'm able to integrate marketing emails, SEO, analytics, online carts, pretty much instantly. If you want to get started fast, it's really great. I think if you want to customize square space and you're having trouble, it would be most helpful to hire a square space designer. That's what I would have done in retrospect.
    Read full review

    Volusion LLC

    Volusion is a good company if you're starting out. The problem is that, if you want more complexity out of the program, you're kind of stuck. Also the regular time out errors and slow downs can be very frustrating. Packages that miss overnight deadlines because your system stops working can cost you customers. In today's highly competitive market, that's just something that's hard to put up with. If you have a lower volume of business you might be able to work around these issues.
    Read full review

    Pros

    Squarespace

    • Stupid simple to use. I know very creative people who cannot code and this is probably the easiest ever platform for them!
    • Pretty website templates and great functionality with showing off portfolios.
    • They've already figured out what are the problems that non-coding people have when creating websites and they've figured out a simple solution for all of it.
    Read full review

    Volusion LLC

    • Templates are pre-built for a good end user experience. I've gone through the process of building custom sites as well as tweaking both free and paid templates that Volusion's design team provides.
    • Their support team didn't use to be as helpful, but in recent years have answered nearly all questions I've had. Their support section within the database provides detailed walkthrus as well.
    • Order processing is easy once you've been trained on the system. We got to a point where nearly the entire process was automated from initial purchase through shipping.
    Read full review

    Cons

    Squarespace

    • As a wine company it would really love it if Squarespace had an easy plugin for wine club subscriptions.
    • Squarespace would be awesome if it could automatically take your photos that you upload on the site and optimize them for the web and for the website.
    • I do wish we could have more than two contributors for the basic website costs.
    Read full review

    Volusion LLC

    • API calls use the previous call as a reference, even if you weren't the one we made the previous call. Can lead to data gaps, so you often have to set a manual date range to look back to make sure you aren't missing any data.
    • Not as customizable as most ecommerce platforms
    • Not as many integration options as most platforms
    Read full review

    Pricing Details

    Squarespace

    Starting Price

    $12 per month

    Editions & Modules

    Squarespace editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Personal: $12/month (paid annually) $16/month (paid monthly) Business: $18/month (paid annually) $26/month (paid monthly) Basic Commerce: $26/month (paid annually) $35/month (paid monthly) Advanced Commerce: $40/month (paid annually) $54/month (paid monthly)

      Volusion

      Starting Price

      $29 per month

      Editions & Modules

      Volusion editions and modules pricing
      EditionModules
      Personal291
      Pro792
      Startup1793
      Business2994

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Squarespace

      Unless our website requires significantly more functionality in the future, I can't see us terminating our contract
      Read full review

      Volusion LLC

      When you spend so much time with a product like this and not only have you witnessed its growth, but you almost feel like you are next those that make the decisions of building features a certain way, you can't help but want to stay and be a part of their continued growth. It's simply a great product. Can it improve? By all means! But it will only improve because of users and avid resellers like me.
      Read full review

      Usability

      Squarespace

      It's simple to use for someone who is really good with computers as well as those who are not. I've been using my personal squarespace for years and have also helped clients build a starting page which they are later able to manage theirselves.
      Read full review

      Volusion LLC

      I know what to do to add a new product, promotion or do an analysis of sales.
      Read full review

      Support Rating

      Squarespace

      Help is available directly from the back end and uses full sentence searching to find answers to questions others may have asked before. With a ton of articles and support questions documents, it is very likely that your question has been answered. If not each page has the ability to open a direct email to support. Each case has a number and can be followed. Responses are often quick and have links and directions clearly stated
      Read full review

      Volusion LLC

      You have to wait on hold for at least 45 minutes every call—the tech support person never knows the answer right away so they put you on 10 minute holds only to come back and say they're still looking for answers. The chat function could take days to get a response. Our "Dedicated Account Manager" never checks in or answers, nor are they ever in the office when we call. It's like they try to be as unavailable as possible until you forget why you even called in the first place. Insane.
      Read full review

      Implementation Rating

      Squarespace

      No answers on this topic

      Volusion LLC

      It is best to use the built-in features and recommended services for the most turn-key experience (ie. Skipjack for payment processing so that it can all be done from the Volusion backend).
      Read full review

      Alternatives Considered

      Squarespace

      Overall, as a designer, it makes perfect sense for small to large businesses to use a site such as SquareSpace. Costs are relatively reasonable with the ability to go in and do custom code.
      The issue is certain aspects of it, depending on the plan, you can't do. So, if you want to do API to the site, you need to use the top-tier program to do so. Even at custom code, you won't have access to the API section.
      As well, like all templates and themes, everybody is using the same style too.
      Read full review

      Volusion LLC

      While k-eCommerce was very glamorous to us because it integrates with our main workflow, it just didn't have some of the marketing features that are so integral to the way we do business online. The set-up costs were also way too high. Volusion is so affordable and feature heavy, it makes it very difficult for any shopping cart provider to compete. You can find others who are competitively priced and have similar features, but they simply aren't as robust (at least for the way we use it)
      Read full review

      Return on Investment

      Squarespace

      • The key positive impact on my overall business objectives is how simple Squarespace sites are to implement new information. Whenever our services change, we can quickly update pages or even change how the website flows, in a very short window of time. This allows me to get back to more urgent work sooner.
      • Our Squarespace site for Club Swim Show helped present our web series to potential partners; Club Swim Show went on to partner with a popular swimming magazine and reach a larger audience through that magazine's hosting thanks to the professional design of our original website.
      • Squarespace does not bring in customers to my storefront, which is fine for me, since I sell things infrequently and it is not my main business, but might work against someone who is expecting a Shopify or Etsy level connection with buyer markets.
      Read full review

      Volusion LLC

      • Honestly, when you're in the dashboard, the UX is simply horrendous. I mean, everything that should be 1-2 clicks away is 4-6 clicks away, and each pages takes at least four seconds to load. You just find yourself wasting a lot of time waiting for things to load. This should be more simple.
      Read full review

      Screenshots

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