What users are saying about
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Top Rated
235 Ratings
33 Ratings

Squarespace

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Top Rated
235 Ratings
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Score 8.5 out of 100
33 Ratings
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Score 5.9 out of 100

Likelihood to Recommend

Squarespace

I have a gorgeous website that I made myself, thanks to Squarespace. I'm able to integrate marketing emails, SEO, analytics, online carts, pretty much instantly. If you want to get started fast, it's really great. I think if you want to customize square space and you're having trouble, it would be most helpful to hire a square space designer. That's what I would have done in retrospect.
Lisa Cooley | TrustRadius Reviewer

Volusion

Volusion is a good company if you're starting out. The problem is that, if you want more complexity out of the program, you're kind of stuck. Also the regular time out errors and slow downs can be very frustrating. Packages that miss overnight deadlines because your system stops working can cost you customers. In today's highly competitive market, that's just something that's hard to put up with. If you have a lower volume of business you might be able to work around these issues.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Squarespace
8.6
Volusion
Role-based user permissions
Squarespace
8.6
Volusion

Platform & Infrastructure

Squarespace
7.8
Volusion
API
Squarespace
7.7
Volusion
Internationalization / multi-language
Squarespace
7.8
Volusion

Web Content Creation

Squarespace
8.5
Volusion
WYSIWYG editor
Squarespace
8.6
Volusion
Code quality / cleanliness
Squarespace
8.7
Volusion
Admin section
Squarespace
8.5
Volusion
Page templates
Squarespace
8.9
Volusion
Library of website themes
Squarespace
8.2
Volusion
Mobile optimization / responsive design
Squarespace
8.6
Volusion
Publishing workflow
Squarespace
8.4
Volusion
Form generator
Squarespace
8.3
Volusion

Web Content Management

Squarespace
8.0
Volusion
Content taxonomy
Squarespace
8.4
Volusion
SEO support
Squarespace
8.4
Volusion
Bulk management
Squarespace
7.7
Volusion
Availability / breadth of extensions
Squarespace
7.5
Volusion
Community / comment management
Squarespace
7.9
Volusion

Online Storefront

Squarespace
Volusion
3.7
Product catalog & listings
Squarespace
Volusion
4.3
Product management
Squarespace
Volusion
4.3
Bulk product upload
Squarespace
Volusion
4.2
Branding
Squarespace
Volusion
3.6
Mobile storefront
Squarespace
Volusion
1.2
Product variations
Squarespace
Volusion
4.7
Website integration
Squarespace
Volusion
3.3
Visual customization
Squarespace
Volusion
5.1
CMS
Squarespace
Volusion
2.2

Online Shopping Cart

Squarespace
Volusion
3.6
Abandoned cart recovery
Squarespace
Volusion
3.6
Checkout user experience
Squarespace
Volusion
3.7

Online Payment System

Squarespace
Volusion
4.1
eCommerce security
Squarespace
Volusion
4.1

eCommerce Marketing

Squarespace
Volusion
2.6
Promotions & discounts
Squarespace
Volusion
4.8
Personalized recommendations
Squarespace
Volusion
1.8
SEO
Squarespace
Volusion
1.2

eCommerce Business Management

Squarespace
Volusion
2.9
Multi-site management
Squarespace
Volusion
3.0
Order processing
Squarespace
Volusion
3.6
Inventory management
Squarespace
Volusion
2.2
Shipping
Squarespace
Volusion
3.0
Custom functionality
Squarespace
Volusion
2.6

Pros

Squarespace

  • Stupid simple to use. I know very creative people who cannot code and this is probably the easiest ever platform for them!
  • Pretty website templates and great functionality with showing off portfolios.
  • They've already figured out what are the problems that non-coding people have when creating websites and they've figured out a simple solution for all of it.
Isabel Sam | TrustRadius Reviewer

Volusion

  • Templates are pre-built for a good end user experience. I've gone through the process of building custom sites as well as tweaking both free and paid templates that Volusion's design team provides.
  • Their support team didn't use to be as helpful, but in recent years have answered nearly all questions I've had. Their support section within the database provides detailed walkthrus as well.
  • Order processing is easy once you've been trained on the system. We got to a point where nearly the entire process was automated from initial purchase through shipping.
Ryan Forrest | TrustRadius Reviewer

Cons

Squarespace

  • As a wine company it would really love it if Squarespace had an easy plugin for wine club subscriptions.
  • Squarespace would be awesome if it could automatically take your photos that you upload on the site and optimize them for the web and for the website.
  • I do wish we could have more than two contributors for the basic website costs.
Megan Murray | TrustRadius Reviewer

Volusion

  • API calls use the previous call as a reference, even if you weren't the one we made the previous call. Can lead to data gaps, so you often have to set a manual date range to look back to make sure you aren't missing any data.
  • Not as customizable as most ecommerce platforms
  • Not as many integration options as most platforms
Michael Huey | TrustRadius Reviewer

Likelihood to Renew

Squarespace

Squarespace 10.0
Based on 4 answers
Unless our website requires significantly more functionality in the future, I can't see us terminating our contract
Emily Muhoberac | TrustRadius Reviewer

Volusion

Volusion 1.0
Based on 12 answers
When you spend so much time with a product like this and not only have you witnessed its growth, but you almost feel like you are next those that make the decisions of building features a certain way, you can't help but want to stay and be a part of their continued growth. It's simply a great product. Can it improve? By all means! But it will only improve because of users and avid resellers like me.
Jose Miguel Vera | TrustRadius Reviewer

Usability

Squarespace

Squarespace 10.0
Based on 4 answers
It's simple to use for someone who is really good with computers as well as those who are not. I've been using my personal squarespace for years and have also helped clients build a starting page which they are later able to manage theirselves.
Mandy Cramer | TrustRadius Reviewer

Volusion

Volusion 10.0
Based on 1 answer
I know what to do to add a new product, promotion or do an analysis of sales.
Patrice Romzick | TrustRadius Reviewer

Support Rating

Squarespace

Squarespace 10.0
Based on 2 answers
Help is available directly from the back end and uses full sentence searching to find answers to questions others may have asked before. With a ton of articles and support questions documents, it is very likely that your question has been answered. If not each page has the ability to open a direct email to support. Each case has a number and can be followed. Responses are often quick and have links and directions clearly stated
Angela Skees | TrustRadius Reviewer

Volusion

Volusion 1.0
Based on 2 answers
You have to wait on hold for at least 45 minutes every call—the tech support person never knows the answer right away so they put you on 10 minute holds only to come back and say they're still looking for answers. The chat function could take days to get a response. Our "Dedicated Account Manager" never checks in or answers, nor are they ever in the office when we call. It's like they try to be as unavailable as possible until you forget why you even called in the first place. Insane.
Haley Owens | TrustRadius Reviewer

Implementation Rating

Squarespace

No score
No answers yet
No answers on this topic

Volusion

Volusion 10.0
Based on 2 answers
It is best to use the built-in features and recommended services for the most turn-key experience (ie. Skipjack for payment processing so that it can all be done from the Volusion backend).
Anonymous | TrustRadius Reviewer

Alternatives Considered

Squarespace

Overall, as a designer, it makes perfect sense for small to large businesses to use a site such as SquareSpace. Costs are relatively reasonable with the ability to go in and do custom code.
The issue is certain aspects of it, depending on the plan, you can't do. So, if you want to do API to the site, you need to use the top-tier program to do so. Even at custom code, you won't have access to the API section.
As well, like all templates and themes, everybody is using the same style too.
Michael Chow | TrustRadius Reviewer

Volusion

While k-eCommerce was very glamorous to us because it integrates with our main workflow, it just didn't have some of the marketing features that are so integral to the way we do business online. The set-up costs were also way too high. Volusion is so affordable and feature heavy, it makes it very difficult for any shopping cart provider to compete. You can find others who are competitively priced and have similar features, but they simply aren't as robust (at least for the way we use it)
Shayna Bane | TrustRadius Reviewer

Return on Investment

Squarespace

  • The key positive impact on my overall business objectives is how simple Squarespace sites are to implement new information. Whenever our services change, we can quickly update pages or even change how the website flows, in a very short window of time. This allows me to get back to more urgent work sooner.
  • Our Squarespace site for Club Swim Show helped present our web series to potential partners; Club Swim Show went on to partner with a popular swimming magazine and reach a larger audience through that magazine's hosting thanks to the professional design of our original website.
  • Squarespace does not bring in customers to my storefront, which is fine for me, since I sell things infrequently and it is not my main business, but might work against someone who is expecting a Shopify or Etsy level connection with buyer markets.
Courtney Birnbaum | TrustRadius Reviewer

Volusion

  • Honestly, when you're in the dashboard, the UX is simply horrendous. I mean, everything that should be 1-2 clicks away is 4-6 clicks away, and each pages takes at least four seconds to load. You just find yourself wasting a lot of time waiting for things to load. This should be more simple.
Paul Francis Jones | TrustRadius Reviewer

Screenshots

Squarespace

Pricing Details

Squarespace

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Squarespace Editions & Modules

Additional Pricing Details
Personal: $12/month (paid annually) $16/month (paid monthly) Business: $18/month (paid annually) $26/month (paid monthly) Basic Commerce: $26/month (paid annually) $35/month (paid monthly) Advanced Commerce: $40/month (paid annually) $54/month (paid monthly)

Volusion

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Volusion Editions & Modules

Edition
Personal$291
Pro$791
Startup$1791
Business$2991
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Squarespace
8.4
Volusion
1.5

Likelihood to Renew

Squarespace
10.0
Volusion
1.0

Usability

Squarespace
10.0
Volusion
10.0

Support Rating

Squarespace
10.0
Volusion
1.0

Implementation Rating

Squarespace
Volusion
10.0

Add comparison