What users are saying about
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Top Rated
155 Ratings
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Top Rated
204 Ratings

Stripe

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Top Rated
155 Ratings
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Score 8.8 out of 100

WooCommerce

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Top Rated
204 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Stripe

If you are building a custom web, mobile, or e-commerce application, Stripe is the most flexible, easiest to implement, and feature-rich platform available today. Other payment processors have poor APIs, poor documentation, and poor support in comparison. We've worked with a number of more legacy payment gateway and merchant account setups in the past, and the hassles and hurdles slow down product development. Stripe's support is extremely fast and knowledgeable. We can ask Stripe's live chat a complex software implementation question and have an answer from a real knowledgeable person in minutes. Getting a helpful answer at all from some other payment services we have worked with can be a challenge in comparison
Bryan McAnulty | TrustRadius Reviewer

WooCommerce

[WooCommerce] does really well for simple stores that don't have a lot of products. It's really easy to set up and get products added so people can purchase them online. It's not the best for really complicated stores with products that need a lot of customization; you have to find 3rd-party plugins to add additional functionality to your store and sometimes those can create conflicts between one another.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Stripe
WooCommerce
8.2
Product catalog & listings
Stripe
WooCommerce
8.4
Product management
Stripe
WooCommerce
8.3
Bulk product upload
Stripe
WooCommerce
8.0
Branding
Stripe
WooCommerce
8.1
Mobile storefront
Stripe
WooCommerce
7.9
Product variations
Stripe
WooCommerce
7.9
Website integration
Stripe
WooCommerce
9.1
Visual customization
Stripe
WooCommerce
7.5
CMS
Stripe
WooCommerce
8.2

Online Shopping Cart

Stripe
WooCommerce
7.5
Abandoned cart recovery
Stripe
WooCommerce
7.1
Checkout user experience
Stripe
WooCommerce
7.9

Online Payment System

Stripe
WooCommerce
8.2
eCommerce security
Stripe
WooCommerce
8.2

eCommerce Marketing

Stripe
WooCommerce
7.9
Promotions & discounts
Stripe
WooCommerce
8.0
Personalized recommendations
Stripe
WooCommerce
7.7
SEO
Stripe
WooCommerce
8.0

eCommerce Business Management

Stripe
WooCommerce
8.2
Multi-site management
Stripe
WooCommerce
8.0
Order processing
Stripe
WooCommerce
8.4
Inventory management
Stripe
WooCommerce
8.1
Shipping
Stripe
WooCommerce
8.0
Custom functionality
Stripe
WooCommerce
8.3

Pros

Stripe

  • Documentation: Stripe is extensively well-documented, with thorough docs on both the high-level components of their system, as well as best-in-class API documentation.
  • Customer Support: Stripe has great, responsible customer support. Their front-line CS is remarkably willing to dig into an issue and look for out-of-the-box solutions when a specific feature or use-case isn't quite supported.
  • Reliability: Stripe has given us every reason to trust their platform, which has been extremely stable and robust in the years we've been using it.
Anonymous | TrustRadius Reviewer

WooCommerce

  • Keeps track of product inventory, including details of product variations such as colors and sizes if required.
  • Keeps track of orders so that the shopkeeper has one place to log in and see the status and history of orders to her shop.
  • Creates shop-related pages automatically. Once you add one or more products, they will automatically appear on your shop home page. Additionally, pages for viewing shopping carts and for checking out are automatically created.
Felicia Betancourt | TrustRadius Reviewer

Cons

Stripe

  • The UI is easy to navigate and understand, however if the homepage or dashboard was simplified it could make Stripe an even better solution than it is.
  • Unlike some of it's competitors, it comes with no hardware to process transactions. Currently this is not an issue for the way we do business or run credit card transactions but as we grow and expand we may have a need for mobile-based hardware devices in the future.
  • Although it's a competitive product, we'd welcome lower fees and quicker balance transfers to our main banking account from Stripe.
Jon Porreca | TrustRadius Reviewer

WooCommerce

  • Because of how the Wordpress database is structured, WooCommerce isn't great for large or complex e-commerce sites.
  • More out-of-the-box options would be nice within the base software.
  • Because add-on plugins are developed by 3rd parties, sometimes you get conflicts that break things.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Stripe

No score
No answers yet
No answers on this topic

WooCommerce

WooCommerce 10.0
Based on 3 answers
Despite very rare glitches, more connected to an excessive number of plugins, that affect the speed of the site, we are extremely satisfied with the platform, the ability to import and export products, even though we just export them, as we have our proprietary system for updating inventories. We love the ease of upgrading, enhancing, innovating, and the freedom we have to do whatever we want, which is a plus, when you consider Shopify can take down your whole store as they please, if they think you aren't abiding to their TOS or their ever changing set of rules.
Rick Fitzgerald | TrustRadius Reviewer

Usability

Stripe

Stripe 10.0
Based on 1 answer
It's extremely user-friendly and easy to navigate.
Angel Brockbank | TrustRadius Reviewer

WooCommerce

WooCommerce 7.9
Based on 3 answers
I gave it lots of points for being a simple product that instantly gives you a store. Very intuitive and simple for the client to update or implement. Loses LOTS of points when you want to do anything besides just sell stuff (coupons, etc) then it makes you pay big money for the add-ons and makes it difficult and time-intensive to develop your own.
Katie Miller | TrustRadius Reviewer

Support Rating

Stripe

Stripe 8.5
Based on 30 answers
I have not had to utilize the customer support feature, which is why I gave it a ten! I feel like the better the software is, the less you have to use customer support, which is much easier on the user! Love the user-friendliness of Stripe. I would definitely recommend it!
Emily Williams | TrustRadius Reviewer

WooCommerce

WooCommerce 5.0
Based on 1 answer
not muh support
Anonymous | TrustRadius Reviewer

Alternatives Considered

Stripe

We use Square for point of sale payments but we only use that occasionally if we are at an expo or similar. I have also used a credit card service from our bank but it was several years ago and it was technologically slow and expensive. Stripe is easier to use and reasonably priced for transactions.
James Crook ☛ Business Coach for Massage Therapists ☚ | TrustRadius Reviewer

WooCommerce

We were pretty sure we wanted a WordPress site so that we had more control over the site itself, having been burned by third-party vendor sites before. The fact that WooCommerce integrates so well with WordPress was a big selling point for us. Magento would have been too heavy of a lift for our small dev team and we didn't want to rely on Shopify or BigCommerce (though all of those products could have their merits for other projects or clients).
Anonymous | TrustRadius Reviewer

Return on Investment

Stripe

  • Stripe has allowed us to effortlessly collect monthly fees from our clients. After spending time to get things setup, we now don't need to spend additional time each month processing payments. So in that sense Stripe has had a positive affect in free up our time.
Brandon Zell | TrustRadius Reviewer

WooCommerce

  • Positive: low cost to start up, and allowed us to start selling right away.
  • Negative: better plug-ins have a high cost of entry. For example if you want to do subscriptions you need a paid plugin for it.
  • Positive: easily integrates with PayPal and Stripe.
Justin Esgar | TrustRadius Reviewer

Pricing Details

Stripe

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Stripe Editions & Modules

Edition
Integrated2.9% + 0.301
CustomizedContact sales team
Radar0.053
Terminal2.7% + 0.054
Sigma0.025
Atlass$5006
Issuing0.107
Premium Support$1,8008
  1. per successful charge
  2. none
  3. per screened transaction
  4. per successful charge
  5. per charge
  6. one-time fee
  7. per virtual card
  8. per month
Additional Pricing Details

WooCommerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

WooCommerce Editions & Modules

Additional Pricing Details
Contact sales team for pricing

Rating Summary

Likelihood to Recommend

Stripe
8.7
WooCommerce
8.7

Likelihood to Renew

Stripe
WooCommerce
10.0

Usability

Stripe
10.0
WooCommerce
7.9

Support Rating

Stripe
8.5
WooCommerce
5.0

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