Submittable vs. SurveySparrow

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Submittable
Score 8.8 out of 10
N/A
Submittable offers tools to launch, measure, and grow social impact programs, locally and globally. From grants and scholarships to awards and CSR programs, Submittable partners with users to make a difference. The vendor states Submittable has supported over 95,000 social impact programs, receiving nearly 20 million applications, and that teams save an average of 12 hours per week and launch in an average of 14 days.
$10,000
per year
SurveySparrow
Score 9.0 out of 10
N/A
SurveySparrow headquartered in Los Angeles offers their customizable survey platform, deployed via webpage, chatbot with conversational format, or distributable to audience segments.
$19
per month 5000 Responses
Pricing
SubmittableSurveySparrow
Editions & Modules
No answers on this topic
Basic
$19
per month 5000 Responses
Essentials
$49
per month 15000 responses
360 Assessments Basic
$59
Per Subject Billed Yearly For upto 100 Subjects
Business
$99
per month 100000 responses
CX Basic
$199
per month 100000 responses
Offerings
Pricing Offerings
SubmittableSurveySparrow
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
SubmittableSurveySparrow
Best Alternatives
SubmittableSurveySparrow
Small Businesses
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Score 9.0 out of 10
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Score 8.5 out of 10
Medium-sized Companies
MIP Fund Accounting
MIP Fund Accounting
Score 9.1 out of 10
Jotform
Jotform
Score 8.5 out of 10
Enterprises
Workday Financial Management
Workday Financial Management
Score 8.2 out of 10
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User Ratings
SubmittableSurveySparrow
Likelihood to Recommend
8.7
(82 ratings)
10.0
(3 ratings)
Likelihood to Renew
10.0
(6 ratings)
-
(0 ratings)
Usability
7.9
(79 ratings)
9.0
(1 ratings)
Availability
10.0
(3 ratings)
-
(0 ratings)
Performance
10.0
(3 ratings)
-
(0 ratings)
Support Rating
10.0
(5 ratings)
9.0
(1 ratings)
In-Person Training
8.1
(2 ratings)
-
(0 ratings)
Online Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
10.0
(4 ratings)
-
(0 ratings)
Configurability
7.0
(3 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
8.3
(4 ratings)
-
(0 ratings)
Product Scalability
7.0
(3 ratings)
-
(0 ratings)
Professional Services
9.4
(2 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(3 ratings)
-
(0 ratings)
Vendor pre-sale
9.0
(3 ratings)
-
(0 ratings)
User Testimonials
SubmittableSurveySparrow
Likelihood to Recommend
Submittable
Submittable is great for grant management, grantmaking, and scholarship awards. It's a very useful tool also when there are multiple reviewers and committees involved in the assessment of the application. The table feature is helpful, but to download the information in a usable report is a pain. Overall a very useful tool for funding.
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SurveySparrow
Well getting surveys from clients is a hectic job (as a user we all ignore surveys all the time ) SurveySparrow comes to the rescue and provides links to forward your survey on WhatsApp, email, and so many options. You can create a copy of the survey which you created and that is very time efficient. Suppose you have 3 clients and you give them the same service you can add a variable that will simply change the name of the client and the rest of the survey stays the same no need to create a different survey, mega time saver.
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Pros
Submittable
  • Form-logic: Allows application forms to adjust based on answers to crucial questions (if-then-else) so that all applications don't have to see extended questions that may not apply to them or their situation.
  • Messaging Platform: This platform allows interactions with applicants or internal review teams to be associated with the specific submission, allowing for an easier, complete view of an application being considered and as an audit trail.
  • Good Voting/Polling Management: It makes it easier to record the latest vote/feedback from assigned team members and allows customization of the vote/feedback review as a form. It also summarizes the votes for easy review in a submissions dashboard view.
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SurveySparrow
  • Creating and sending surveys is very easy and intuitive, no instructions needed. The interface is clean and inviting.
  • The mobile-first interface greatly increases response rates form my experience. Filling out a survey is like text messaging on your phone.
  • Surveys are more conversational in tone rather than an answer to the question style of the survey most other companies offer.
  • The feature set is not as robust as some other survey software but its simplicity makes it easy to use all around.
  • Customer support is very responsive.
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Cons
Submittable
  • We are some of the earliest users of employee volunteerism, so there have been some things to work out. However, because of that, we've gotten a lot of one-on-one support to help make minor tweaks to the system in a way that works for us.
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SurveySparrow
  • Add custom CSS for Premium plan.
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Likelihood to Renew
Submittable
We use this software annually to help with our grant processes. Without it, I'd be so lost! Our team relies on the data from our past years to sift applications and we try to prioritize those who have applied and been a finalist but perhaps didn't win in years prior
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SurveySparrow
No answers on this topic
Usability
Submittable
A submittable requires a great deal of thought to set up. It would be best if you really did an outline and flowcharting. Once you have a detailed plan and set up the system, you have to think of the process that you would manually do step-by-step to deal with the what-ifs; it’s beautiful. The ability to Clone events is invaluable. The onboarding can be complex, but the ease of use afterward is worth it.
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SurveySparrow
User-friendly data is easy to analyze with simple tools. The customer service team is also very helpful, easy to create the survey in less than 5 minutes, engage with your clients on all possible platforms.
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Reliability and Availability
Submittable
We have thankfully never experienced an outage nor been affected by a technology issue on Submittable's side that has delayed our grant process. We have instead been able to distribute over $6M in donated dollars to AAPI small business owners because Submittable is trustworthy and available
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SurveySparrow
No answers on this topic
Performance
Submittable
We've had a quick and efficient submittable experience that has always been easy to use. When we need a report it downloads within seconds, even the larger reports are 30 seconds or less to download. Pages are quick to load and reports complete in a more than reasonable time frame
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SurveySparrow
No answers on this topic
Support Rating
Submittable
I think that they are good at answering our questions and solving our problems. We occasionally get reports from applicants about problems the Submittable team has not solved, but I do not know what the applicant has done to get the problem solved.
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SurveySparrow
The support team is just a call away and also provides email support.
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In-Person Training
Submittable
We have been using this for many years but my memory is that we had a
human walk us through how to use basic features. We also used the
resource library to learn about specific topics or issues as they came
up.
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SurveySparrow
No answers on this topic
Online Training
Submittable
10/10 because we were able to meet virtually and still get all of our questions answered! Online was effective too because we could easily record the sessions and review them later. Since we had to onboard our reviewers virtually, it was actually convenient that this was the same method we learned how to use the entire program virtually too.
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SurveySparrow
No answers on this topic
Implementation Rating
Submittable
I would say, provide Submittable as much detailed information on your planned use of the platform and your desires with the platform as possible, and the implementation will be tailored to accommodate your organization with minimal lag time and issues/problems.
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SurveySparrow
No answers on this topic
Alternatives Considered
Submittable
Submittable isn't in the same league as these other platforms. It's trying to get there but it's been a rocky road. Neither customer support nor the account people we've dealt with at Submittable seem particularly knowledgeable about how the product actually works for foundations and can't provide detailed recommendations for how to use the product more effectively. The decision to use Submittable was made before I came on board. We are moving to another platform next year, probably SmartSimple.
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SurveySparrow
We originally used Survey Monkey but found customer support to be unresponsive when we needed it and also the style of surveys you could create were bland and boring, leading to lower response rates. We chose Survey Sparrow for their mobile-first and chat-style survey interface because we have a mobile audience and have found they prefer this style of survey better.
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Contract Terms and Pricing Model
Submittable
I wish we could choose our own number of applications we want for the year and have the price be changed because we are in-between buyable numbers and always have to add more applications at the end of the year
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SurveySparrow
No answers on this topic
Scalability
Submittable
We have been easily able to grow. Not only are we able to process different applications, but Submittable makes it easy to add applications onto our plan. Additionally, their eligibility form before the application does a good job of screening applicants so we do not pay for extra applications.
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SurveySparrow
No answers on this topic
Professional Services
Submittable
Very professional
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SurveySparrow
No answers on this topic
Return on Investment
Submittable
  • Time is money! Submittable has eliminated many tasks I used to do manually, thus freeing my time for other work.
  • Decreased support calls and emails from applicants- Our applicants are able to successfully access and apply for our grants.
  • No internal IT support needed to use this platform. That team is able to focus on their larger business projects and needs.
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SurveySparrow
  • Very simple and intuitive interface.
  • Easy to set-up and use - pays off quickly.
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ScreenShots