SupportFirst vs. TeamSupport
SupportFirst vs. TeamSupport
Product | Rating | Most Used By | Product Summary | Starting Price |
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SupportFirst | N/A | iOPEX technologies headquartered in San Jose offers SupportFirst, a customer support platform supporting the ticketing process with agent guidance, effective first contact, repeat call or incident recognition and management, and other features. | N/A | |
TeamSupport | Mid-Size Companies (51-1,000 employees) | TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations. | $25 per month |
SupportFirst | TeamSupport | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | $2,000 per installation | ||||||||||||||
Additional Details | — | Pricing is based on annual billing | ||||||||||||||
More Pricing Information |
SupportFirst | TeamSupport | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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SupportFirst | TeamSupport | ||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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SupportFirst | TeamSupport | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SupportFirst | TeamSupport | |
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Likelihood to Recommend | - (0 ratings) | 7.3 (57 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (14 ratings) |
Usability | - (0 ratings) | 8.9 (8 ratings) |
Availability | - (0 ratings) | 1.8 (4 ratings) |
Performance | - (0 ratings) | 7.3 (5 ratings) |
Support Rating | - (0 ratings) | 9.3 (8 ratings) |
In-Person Training | - (0 ratings) | 6.4 (1 ratings) |
Online Training | - (0 ratings) | 7.7 (3 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (6 ratings) |
Product Scalability | - (0 ratings) | 1.0 (1 ratings) |
SupportFirst | TeamSupport | |
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Likelihood to Recommend | iOPEX Technologies No answers on this topic | TeamSupport |
Pros | iOPEX Technologies No answers on this topic | TeamSupport |
Cons | iOPEX Technologies No answers on this topic | TeamSupport |
Likelihood to Renew | iOPEX Technologies No answers on this topic | TeamSupport |
Usability | iOPEX Technologies No answers on this topic | TeamSupport |
Reliability and Availability | iOPEX Technologies No answers on this topic | TeamSupport |
Performance | iOPEX Technologies No answers on this topic | TeamSupport |
Support Rating | iOPEX Technologies No answers on this topic | TeamSupport |
In-Person Training | iOPEX Technologies No answers on this topic | TeamSupport |
Online Training | iOPEX Technologies No answers on this topic | TeamSupport |
Implementation Rating | iOPEX Technologies No answers on this topic | TeamSupport |
Alternatives Considered | iOPEX Technologies No answers on this topic | TeamSupport |
Scalability | iOPEX Technologies No answers on this topic | TeamSupport |
Return on Investment | iOPEX Technologies No answers on this topic | TeamSupport |
ScreenShots | TeamSupport Screenshots |