TeamViewer vs. Tempered Airwall vs. Venn Software

I think it works well for IT management and help desk support of end users. I find it very useful to help users and send files to their desktop. Remote Workers still run into some problems with MFA and updates, both to the TV Host app and OS updates. However, it does give us secure direct access without the need of a VPN.

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It's very well suited for geographically dispersed organizations, where deploying and managing remote firewalls and other network security functions aren't practical. Once deployed, and the deployment isn't difficult after planning and understanding the data flows of the IoT devices, the system is easily managed and flexible. You're able to allow front line operations people to add devices into a role without sacrificing the integrity of the security model.

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Venn is suitable if you are considering to transition to remote work. It's security features are reliable, and although live support is not 24/7, the reponse time is timely and accurate.

• It is secure and eliminates the need for VPN for remote users.
• It offers a 2FA to insure that security is strong for our system.
• Can save time with file transfer syncs for labels, batches and other files.
• It supports multi device and cross platform usage within our warehouse.

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Invited by TrustRadius (TR) on Vendor's Behalf

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• Low capital and support cost structures.
• Ease of deployment.
• Ability to work over the existing network.

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• Personal Privacy Assurance
• Compliance Dashboard with comprehensive audit trail
• Shield against active malwares
• All data are encrypted
• Data leakage and loss prevention

• With an iPad, you can't take control of the device, so you have to tell someone what to do. Which can be a challenge because the end user doesn't know what to do
• With the free version of TeamViewer you cant enter Admin credentials because TeamViewer blocks the windows to fill in the credentials
• The free version can be really limited which can be putting off people because they don't see the full potential of TeamViewer

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• Integration with third-party security controls.
• Automating the on-boarding of devices.
• Reporting needs to be more detailed.

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• Integration
• Live Support

We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.

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TeamViewer has always been available when we needed to use it. We have not noticed any outages or periods where the software functions were unavailable.

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TeamViewer performance has always been very good. Pages load quickly and we can see what the remote engineers are doing on the computer in real time. This is very beneficial for our own technicians and engineers and helps their learning curve. Troubleshooting is much easier with TeamViewer. We have not noticed and lagging of our computers while using TeamViewer.

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Invited by TrustRadius (TR) on Vendor's Behalf

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the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.

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It's pretty darned good for a new company. We had to hash through a couple of instances that no one had ever run into, but once we got to the right person on the engineering team, they were able to work through the solution pretty quickly. The nice thing is, unlike Cisco, once you fix something, you don't find three new things that have to be changed.

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As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.

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I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.

TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

TeamViewer's cost is much lower than that of other solutions, and its security is far superior to RemotePC's. TeamViewer is also a request-based remote session manager, unlike other software that allows indefinite connection time. TeamViewer's free version makes it even better for one end of the group to find support, while the other end has the paid version.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

The cost and complexity vs. ISE is as different as Uber and Lift are from trying to take a taxi in Duluth, Minnesota. The complexity of Cisco's IoT security is a joke. It was going to take us over a year just to deploy all the Cisco equipment, and that was if we could have gotten it all working together. We got the entire project deployed in just under 3 months, and that includes working out all the bugs and logistics. Honestly, I don't think all the Cisco parts would have ever been running like Cisco promised it would. It's just way too complicated.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Venn Software delivers better result and mcuh cheaper as compared to the traditional VDI.

Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop

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It took about 3 months.

• Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
• Remotely accessing devices in our office allows employees to stay productive while working from home.
• TeamViewer helps us to collaborate with other firms for projects we're doing.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• Capital cost to deploy was 1/4 the cost of doing Cisco.
• People and time frame to do the entire deployment was 1/12th the time/people to complete the installation.
• On-going management is being done without adding staff.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Reduced company cost by approx. 20%
• Higher retention rate as majority of employees preferred to work remotely