Item: TeamViewer
Rating: 8
Author: Sander de Beus

Overall Satisfaction with TeamViewer

Use Cases and Deployment Scope

As a small business, we use TeamViewer for remote support, collaboration, and troubleshooting. It allows us to quickly assist employees and clients with technical issues without needing to be onsite, saving time and travel costs. We have a lot of employees that work at home or at our other location. For our Service desk, it's a great tool to help remotely. We use TeamViewer company wide.

Pros and Cons

Pros

Quick support is an nice feature to make it easy for the end user to download and use
Easy to connect using numbers
The connection is always good when connected to an end user
The tool is easy to use, the buttons are easy to understand what the use for it is

Cons

With an iPad, you can't take control of the device, so you have to tell someone what to do. Which can be a challenge because the end user doesn't know what to do
With the free version of TeamViewer you cant enter Admin credentials because TeamViewer blocks the windows to fill in the credentials
The free version can be really limited which can be putting off people because they don't see the full potential of TeamViewer

Return on Investment

Cost saving on travel expenses
The solution for the problem takes 50% less time
All around happiness of the IT department goes up because of the tickets that don't require an IT employee on site

Right away with the use of TeamViewer. We can use one less remote engineer. The Servicedesk can complete more remote tickets and the time of solving the problem decreases.

Alternatives Considered

AnyDesk

First of all the overall experience of TeamViewer feels and looks user friendly more than AnyDesk. The secure connection of 256-bit AES encryption and RSA 2048-bit key exchange. With TeamViewer, experienced users have numerous advanced options to help employees effectively, while with AnyDesk, you don't get. The mobile version of TeamViewer has almost the same options as the desktop version.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Security

Not too much. We have Quick support installed on the pc's we can me taken control of.

Other Software Used

TOPdesk, Microsoft Windows, Microsoft Remote Desktop Connection Manager (RDCMan), Microsoft 365 Business Premium, Microsoft Teams, Microsoft Azure

Likelihood to Recommend

In my opinion, TeamViewer is at its best for IT support engineers or system engineers. That's because visuals make things much easier than words of an employee who isn't that good with a computer. A 15 minute problem without TeamViewer can be a 5 minute problem with TeamViewer. The time saving is a great add. The less appropriate will be a department that has a lot of private information that can be trusted via TeamViewer. To minimize the risk of leaks of that sort, the Servicedesk has to be physically there.

TeamViewer Feature Ratings

Comments

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TeamViewer a handy tool