Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Tox
Score 0.0 out of 10
N/A
N/AN/A
Zoom Workplace
Score 8.4 out of 10
N/A
Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.
$16.99
per month per user
Pricing
ToxZoom Workplace
Editions & Modules
No answers on this topic
Add-On Zoom Translated Captions
$5
per month per license
Pro
$16.99
per month per user
Business
$21.99
per month per user
Add-On - Conference Room Connector
$499
per year
Basic
Free
Enterprise
Custom
Add-On - Zoom Whiteboard
starting at $2.49
per month per user
Add-On - Large Meetings
starting at $600
per year
Add-On - Cloud Storage
starting at $120
per year
Add-On Audio Conferencing
starting at $1200
per year
Add-On Zoom Phone Power Pack
Starting at $300
per year per user
Add-On - Quality of Service Subscription
Contact Sales
Offerings
Pricing Offerings
ToxZoom Workplace
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual billing.
More Pricing Information
Community Pulse
ToxZoom Workplace
Features
ToxZoom Workplace
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Tox
-
Ratings
Zoom Workplace
8.4
1004 Ratings
1% above category average
High quality audio00 Ratings8.7996 Ratings
High quality video00 Ratings8.8995 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Tox
-
Ratings
Zoom Workplace
8.6
1003 Ratings
2% above category average
Desktop sharing00 Ratings9.31002 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Tox
-
Ratings
Zoom Workplace
8.6
1009 Ratings
3% above category average
Calendar integration00 Ratings8.8921 Ratings
Meeting initiation00 Ratings9.0983 Ratings
Record meetings / events00 Ratings9.1958 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Tox
-
Ratings
Zoom Workplace
8.4
872 Ratings
3% above category average
Live chat00 Ratings9.0854 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Tox
-
Ratings
Zoom Workplace
8.8
862 Ratings
12% above category average
User authentication00 Ratings8.8756 Ratings
Participant roles & permissions00 Ratings8.6827 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Tox
-
Ratings
Zoom Workplace
7.9
236 Ratings
5% below category average
Hosted PBX00 Ratings7.9114 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings7.6140 Ratings
Directory of employee names00 Ratings8.2219 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Tox
-
Ratings
Zoom Workplace
8.0
265 Ratings
5% below category average
Answering rules00 Ratings8.4193 Ratings
Call recording00 Ratings8.6242 Ratings
Call park00 Ratings7.6150 Ratings
Call screening00 Ratings7.8167 Ratings
Message alerts00 Ratings8.0211 Ratings
Business SMS/External Messaging00 Ratings8.0134 Ratings
Voicemail Transcription00 Ratings7.6185 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Tox
-
Ratings
Zoom Workplace
8.7
293 Ratings
1% above category average
Mobile app for iOS00 Ratings8.6259 Ratings
Mobile app for Android00 Ratings8.8179 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Tox
-
Ratings
Zoom Workplace
8.5
250 Ratings
3% above category average
Centralized communications management00 Ratings8.7200 Ratings
Team messaging00 Ratings8.6216 Ratings
Team document sharing00 Ratings8.4193 Ratings
Call and meeting analytics00 Ratings8.3203 Ratings
Best Alternatives
ToxZoom Workplace
Small Businesses
Broadvoice | GoContact
Broadvoice | GoContact
Score 9.2 out of 10
Broadvoice | GoContact
Broadvoice | GoContact
Score 9.2 out of 10
Medium-sized Companies
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ToxZoom Workplace
Likelihood to Recommend
-
(0 ratings)
8.8
(1019 ratings)
Likelihood to Renew
-
(0 ratings)
7.7
(25 ratings)
Usability
-
(0 ratings)
8.8
(45 ratings)
Availability
-
(0 ratings)
9.1
(2 ratings)
Performance
-
(0 ratings)
9.0
(3 ratings)
Support Rating
-
(0 ratings)
6.2
(46 ratings)
In-Person Training
-
(0 ratings)
9.1
(1 ratings)
Implementation Rating
-
(0 ratings)
6.3
(11 ratings)
Configurability
-
(0 ratings)
9.1
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.0
(13 ratings)
Ease of integration
-
(0 ratings)
7.3
(2 ratings)
Product Scalability
-
(0 ratings)
9.7
(3 ratings)
Professional Services
-
(0 ratings)
9.2
(8 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(2 ratings)
Vendor pre-sale
-
(0 ratings)
7.3
(2 ratings)
User Testimonials
ToxZoom Workplace
Likelihood to Recommend
Tox
No answers on this topic
Zoom
Zoom Workplace is ideal for many businesses, more so because it saves money by uniting different functionalities into one app - meetings, messaging, phone, and scheduling. The tool keeps teams connected thanks to the amazing collaboration and communication features. In addition, Zoom Workplace is helpful for businesses with a hybrid team, thanks to its effortless connections.
Read full review
Pros
Tox
No answers on this topic
Zoom
  • It offers amazing unified collaboration features, including Zoom whiteboard, Zoom team chat, and integrated mail and calendar.
  • Zoom is a great meeting solution, with features like smart recording, breakout rooms, and personalized video and audio, making it a functional business meeting tool.
  • It is equipped with amazing AI features that help summarize meetings, generate content, and provide quick catch-up, allowing one to ask AI questions without interrupting meetings.
Read full review
Cons
Tox
No answers on this topic
Zoom
  • I don't think there is any malfunction in their solution; it's extremely convenient to use, be it creating a meeting invite, adding people, sending any extra stuff to them. It's quick, and this is the only tool that works seamlessly even on Androids.
Read full review
Likelihood to Renew
Tox
No answers on this topic
Zoom
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Read full review
Usability
Tox
No answers on this topic
Zoom
Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time.
Read full review
Reliability and Availability
Tox
No answers on this topic
Zoom
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Read full review
Performance
Tox
No answers on this topic
Zoom
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
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Support Rating
Tox
No answers on this topic
Zoom
Because I got a response right away, and was assigned one specific individual to work with me from the beginning to the resolution. I had an actual email address and direct contact with this person without having to start over and over every time I contacted Zoom - this singular individual remained attentive and was well informed on the subject matter and quite able to resolve my needs.
Read full review
Implementation Rating
Tox
No answers on this topic
Zoom
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
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Alternatives Considered
Tox
No answers on this topic
Zoom
Teams do not stack up to Zoom at all. My clients use Teamas because it is a corporate policy, and they use it most of the time between employees of the same company. It makes sense for this, NOT for me. Every time a Teams meeting is launched, since I am not part of this company, the meeting is laborious, the interface is not as nice as Zoom's, sharing documents is more difficult, etc., etc. Zoom is superior to Teams in every way!!!
Read full review
Contract Terms and Pricing Model
Tox
No answers on this topic
Zoom
The billing and price model is really fair for so many functions that they offer, our remote work requires each of the features that Zoom offers, so accepting payment for a tool like this is the least we can do. I like that billing arrives on time and that they offer opportunities and payment times.
Read full review
Scalability
Tox
No answers on this topic
Zoom
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Read full review
Professional Services
Tox
No answers on this topic
Zoom
Zoom is perfect for our business. We use it to video chat with prospective clients. The name recognition alone gives us credibility and it is very easy to screen share and send content out.
Read full review
Return on Investment
Tox
No answers on this topic
Zoom
  • We are still early in our adoption of Zoom Workplace for business, so we don't really have any data to show cost savings.
  • The ability to take a call summary or meeting summary and add it to our practice management system have been remarkable. It's a quick copy/paste and it's in the system. Prior to this, we would have to scan in notes and save them into the system, if it even got that far. Mostly, attorneys would be searching through legal pads for the notes of a previous meeting or phone call.
Read full review
ScreenShots

Zoom Workplace Screenshots

Screenshot of an example collaboration feature. These are used to:
Transcribe, summarize, and capture action items with AI Companion from your in-person meetings.
Improve visibility and alignment by sharing emails to chats
Elevate a chat to a meeting or phone call to get to resolution faster. 
Continue meeting conversations and easily access shared information in Team Chat.Screenshot of an example of Zoom's productivity features. These features are used to:
Improve productivity across teams, locations, and time zones.
Organize project deliverables and assets in a centralized, collaborative doc.
Collaborate and map out projects visually on a whiteboard.
Jumpstart brainstorming sessions using AI and templates.
Gather valuable team input for well-informed decision-making with surveys and polls.
Stay on top of action items surfaced from across Zoom Workplace.Screenshot of some additional collaboration features. These are used to:
Optimize office experiences and in-person time.
Make sure remote participants feel connected with what is going on in the room.
Collaborate across remote and in-person teams on a virtual whiteboard.
Easily know and identify who is in the room and who is speaking in a Zoom Room with smart name tags and smart speaker tags.Screenshot of an example of Zoom's AI companion. This feature is used to streamline communications, improve productivity, increase employee engagement, and optimize flexible work.Screenshot of additional AI Companion features. The tools is also used to:
Launch internal campaigns.
Deliver visually rich updates with live streams, billboards, and videos.
Ensure critical comms are never missed with read receipts.
Send updates to deskless workers with Workvivo TV and Chat.