Peerspot vs. TrustRadius for Vendors

PeerSpot is well suited for organizations looking to get in-depth reviews from their customers/users. The phone interviews are a great way for the interviewer to dig deeper and pull more info than the reviewer may post on their own.

Incentivized

The level of support we've gotten from TrustRadius is where it earns an 8. I do think the badges are too easy to earn and there are so many categories that they lose a bit of weight when everyone has them. It would also be very nice if there were more information regarding ratings & reviews and how they are weighted toward the overall rating.

Incentivized

• Thorough outreach to collect reviews.
• In-depth phone interview which may pull more info that web forms.
• Good customer support.

Incentivized

• Actively working with us to generate reviews
• Actively working with us to showcase the reviews we get
• Actively presenting us to the market by featuring us on special pages such as Vector Databases — and on the TrustRadius home page
• Professional team providing us with services — but also colleagues and friends
• We needed better ways to sort our reviews for score and recency, and TrustRadius for Vendors helped us get there

Incentivized

• Missing an easier-to-collect method, e.g., web forms for those who don't want to speak on the phone.
• Quote finder web browser extension.

Incentivized

• Ability to gate content via the Lead Form
• Greater opportunity and flexibility to push Intent Data to the Account, Lead or Contact fields in SFDC
• Greater visibility into our TrustRadius for Vendors account thru the vendor portal, such as account balances, payments, email outreach lists
• Integration with Qualified, our chat provider

We definitely see the value in peer review platforms like TrustRadius. Being able to hear from our customers and partners and share that information across the organization is very important to WatchGuard. I really see working with TrustRadius as a partnership that has been beneficial for both organizations and is continuing to prove very successful

Incentivized

It was easy to integrate, pull data and reports from, and really easy to customize the design to fit the branding of our site. I found it easy to show other team members how to use. Our whole team was able to get around the system to fit their different needs

Incentivized

Many of our ongoing comms have been automated or moved to an office-hours model, so we don't get much support from our accounts team. In comparison, there are other review vendors we work with with whom we are much more likely to expand, given their ongoing support and the insights they share. Overall, I feel the customer support team should be more hands-on and strategic, as there could be opportunities to upsell and expand with customers who are being missed.

Incentivized

My only key insight is to make sure that you remember the TrustRadius team is your partner, not your enemy! They are there to help ensure the success within your organization and will do everything they can to help you meet your goals.

Incentivized

Gartner Peer Insights is extremely complicated and frustrating to set up and maintain a product page. Requiring every change to be validated is time-consuming and often feels like a black box where requests gets denied, even when backed up with evidence.

Incentivized

We’re on every review site, and each has something different I appreciate. But what I really love about TrustRadius for Vendors is that we’re not stuck stressing about cranking out 500+ reviews every two months. Quality matters more than quantity to me when it comes to customer feedback, but G2’s system rewards the opposite. I applaud TrustRadius for Vendors for their methodology. It's a breath of fresh air for customer marketers.

Incentivized

• Increased awareness of our company through SEO.
• Added content to our sales enablement content library.

Incentivized

• TrustRadius for Vendors has allowed me to give additional and unique feedback to our product team.
• TrustRadius for Vendors has allowed me to gain insight into how we might be failing in certain areas.
• TrustRadius for Vendors allows me to give our marketing team a better sense of our market presence.

Incentivized