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Top Rated
212 Ratings

UKG Ready (formerly Kronos Workforce Ready)

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Top Rated
212 Ratings
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Score 8 out of 100
30 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

UKG Ready (formerly Kronos Workforce Ready)

There are a lot of ways that WFR has streamlined the payroll process for us. The reports module is fantastic, in that it can be modified to any information you need to track. The ease of use is just not there. The set up portion should include assistance to guide professionals through step by step instruction for key issues that may arise or changes that may need to be made in the future. The online videos just were not what we were capable of completing at the time. They are long and drawn out, making them too time consuming for a busy HR department
Anonymous | TrustRadius Reviewer

Verint Workforce Engagement

On a whole Verint WFO is well suited to our business, it provides exactly what we need for forecasting & scheduling along with an very intuitive holiday booking system, throw in the adherence piece and score cards that are available all in all the system is very robust. It is easy to use once you've received the proper training provided by Verint and they are always on hand to support when issues arise, but in the last 5 years I have had roughly 4 issues and 1 of those was my own mistake and not the system so I think that is a strong point for them.
Rebecca Hunt | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

UKG Ready (formerly Kronos Workforce Ready)
7.5
Verint Workforce Engagement
Employee demographic data
UKG Ready (formerly Kronos Workforce Ready)
8.0
Verint Workforce Engagement
Employment history
UKG Ready (formerly Kronos Workforce Ready)
7.8
Verint Workforce Engagement
Job profiles and administration
UKG Ready (formerly Kronos Workforce Ready)
7.7
Verint Workforce Engagement
Workflow for transfers, promotions, pay raises, etc.
UKG Ready (formerly Kronos Workforce Ready)
7.3
Verint Workforce Engagement
Organizational charting
UKG Ready (formerly Kronos Workforce Ready)
7.4
Verint Workforce Engagement
Organization and location management
UKG Ready (formerly Kronos Workforce Ready)
7.2
Verint Workforce Engagement
Compliance data (COBRA, OSHA, etc.)
UKG Ready (formerly Kronos Workforce Ready)
6.8
Verint Workforce Engagement

Payroll Management

UKG Ready (formerly Kronos Workforce Ready)
8.4
Verint Workforce Engagement
Pay calculation
UKG Ready (formerly Kronos Workforce Ready)
8.6
Verint Workforce Engagement
Support for external payroll vendors
UKG Ready (formerly Kronos Workforce Ready)
8.1
Verint Workforce Engagement
Off-cycle/On-Demand payment
UKG Ready (formerly Kronos Workforce Ready)
9.0
Verint Workforce Engagement
Benefit plan administration
UKG Ready (formerly Kronos Workforce Ready)
7.8
Verint Workforce Engagement
Direct deposit files
UKG Ready (formerly Kronos Workforce Ready)
8.7
Verint Workforce Engagement
Salary revision and increment management
UKG Ready (formerly Kronos Workforce Ready)
8.2
Verint Workforce Engagement

Leave and Attendance Management

UKG Ready (formerly Kronos Workforce Ready)
8.2
Verint Workforce Engagement
Approval workflow
UKG Ready (formerly Kronos Workforce Ready)
8.3
Verint Workforce Engagement
Balance details
UKG Ready (formerly Kronos Workforce Ready)
8.1
Verint Workforce Engagement
Annual carry-forward and encashment
UKG Ready (formerly Kronos Workforce Ready)
8.2
Verint Workforce Engagement

Employee Self Service

UKG Ready (formerly Kronos Workforce Ready)
8.3
Verint Workforce Engagement
View and generate pay and benefit information
UKG Ready (formerly Kronos Workforce Ready)
8.7
Verint Workforce Engagement
Update personal information
UKG Ready (formerly Kronos Workforce Ready)
8.5
Verint Workforce Engagement
View company policy documentation
UKG Ready (formerly Kronos Workforce Ready)
7.9
Verint Workforce Engagement
View job history
UKG Ready (formerly Kronos Workforce Ready)
7.9
Verint Workforce Engagement

Asset Management

UKG Ready (formerly Kronos Workforce Ready)
8.6
Verint Workforce Engagement
Tracking of all physical assets
UKG Ready (formerly Kronos Workforce Ready)
8.6
Verint Workforce Engagement

HR Reporting

UKG Ready (formerly Kronos Workforce Ready)
7.7
Verint Workforce Engagement
Report builder
UKG Ready (formerly Kronos Workforce Ready)
7.8
Verint Workforce Engagement
Pre-built reports
UKG Ready (formerly Kronos Workforce Ready)
7.7
Verint Workforce Engagement

Onboarding

UKG Ready (formerly Kronos Workforce Ready)
7.6
Verint Workforce Engagement
New hire portal
UKG Ready (formerly Kronos Workforce Ready)
7.4
Verint Workforce Engagement
Manager tracking tools
UKG Ready (formerly Kronos Workforce Ready)
7.7
Verint Workforce Engagement

Performance and Goals

UKG Ready (formerly Kronos Workforce Ready)
7.5
Verint Workforce Engagement
Individual goal setting
UKG Ready (formerly Kronos Workforce Ready)
7.5
Verint Workforce Engagement
Performance tracking
UKG Ready (formerly Kronos Workforce Ready)
7.5
Verint Workforce Engagement

Performance Management

UKG Ready (formerly Kronos Workforce Ready)
7.4
Verint Workforce Engagement
Performance plans
UKG Ready (formerly Kronos Workforce Ready)
7.4
Verint Workforce Engagement
Performance improvement plans
UKG Ready (formerly Kronos Workforce Ready)
7.2
Verint Workforce Engagement
Review status tracking
UKG Ready (formerly Kronos Workforce Ready)
7.4
Verint Workforce Engagement
Review reminders
UKG Ready (formerly Kronos Workforce Ready)
7.5
Verint Workforce Engagement
Multiple review frequency
UKG Ready (formerly Kronos Workforce Ready)
7.4
Verint Workforce Engagement

Succession Planning

UKG Ready (formerly Kronos Workforce Ready)
8.1
Verint Workforce Engagement
Create succession plans/pools
UKG Ready (formerly Kronos Workforce Ready)
8.1
Verint Workforce Engagement

Recruiting / ATS

UKG Ready (formerly Kronos Workforce Ready)
7.2
Verint Workforce Engagement
Job Requisition Management
UKG Ready (formerly Kronos Workforce Ready)
7.6
Verint Workforce Engagement
Company Website Posting
UKG Ready (formerly Kronos Workforce Ready)
7.3
Verint Workforce Engagement
Publish to Social Media
UKG Ready (formerly Kronos Workforce Ready)
7.0
Verint Workforce Engagement
Job Search Site Posting
UKG Ready (formerly Kronos Workforce Ready)
6.8
Verint Workforce Engagement
Duplicate Candidate Prevention
UKG Ready (formerly Kronos Workforce Ready)
6.9
Verint Workforce Engagement
Applicant Tracking
UKG Ready (formerly Kronos Workforce Ready)
7.6
Verint Workforce Engagement
Notifications and Alerts
UKG Ready (formerly Kronos Workforce Ready)
7.5
Verint Workforce Engagement

Pros

UKG Ready (formerly Kronos Workforce Ready)

  • Easy to access in the sense that it simply takes a click of a button.
  • Comprehensible meaning that it is not difficult to understand how the system works as long as you have someone explain it to you.
  • Easy to use in the sense that it's not hard to remember how to use it. It's easy to explore.
Anonymous | TrustRadius Reviewer

Verint Workforce Engagement

  • Blended forecasting – shift variety.
  • Verint Workforce Optimization has the ability to schedule blended shifts, e.g. agents could theoretically be on chats in the morning, phones for an hour after lunch, then back on chats in the afternoon.
  • Automated task scheduling - educated planning.
  • We'll be able to automate the scheduling of meetings, training, or coaching without impacting service levels. For team leaders, this will alleviate the need to guess the most appropriate timings.
  • Scorecard reporting –Visibility over performance.
  • Scorecards are a ‘one-stop-shop’ to view individual performance. They allow for performance-based data capture and reporting, giving greater transparency and access to data on performance at an agent level.
Gilbert Chinapen | TrustRadius Reviewer

Cons

UKG Ready (formerly Kronos Workforce Ready)

  • The tax piece of Kronos was the one thing that has made me slightly regret my decision to use Kronos. We have 7 EINs so we have a lot of taxes to file on a quarterly basis. The BSI system we have to use (which is a third party) is terrible. We have had nothing but problems with it. BSI has some agreement with Kronos that doesn't allow us to speak directly with BSI and it's extremely frustrating. We are on our 5th quarter of filing using the BSI system and are still having issues. This is not much of an automated process and the BSI system seems so far behind Kronos' technology. It's not user-friendly and has definitely caused a lot of issues. If there was one thing I would change about Kronos it would be the tax filing portion. Maybe if we didn't have to use BSI it would be different. The systems I have used in the past have processed our quarterly taxes for us so this was a big change for me.
  • I do not like that the system allows employees to request vacation time that they may not have available. Employees can request time off even if they don't have any vacation available and if their supervisor approves it, it populates in their timecard. I have caught several employees with negative vacation balances in the system. I think it should not allow them to request this time off if they don't have a current balance in the system.
  • When you terminate an employee, their benefits don't automatically terminate. You have to go into each active benefit and put the termination date in or your reports won't be correct. This should be something that automatically occurs once you terminate that employee.
Sarah Eigel, SPHR | TrustRadius Reviewer

Verint Workforce Engagement

  • I think the system needs better documentation, hard to find all the features and where to configure things
  • I think the system should come with all the plugs in upgrades they change you extra for, a little to much nickel and dimeing on getting all the needed features
  • Email notifications for out of adherence were sometimes inconsistent, and this was not fixed with all the different upgrades and patches on WFM version 10.1
Andrew Makula | TrustRadius Reviewer

Likelihood to Renew

UKG Ready (formerly Kronos Workforce Ready)

UKG Ready (formerly Kronos Workforce Ready) 9.0
Based on 6 answers
We have begun looking for other vendors to supply this products need as Kronos WFR cannot deliver the suite of applications which it should with this product.*6/5/17 Edit - We started the new year with a new application. WFR proved to be unable to correct the errors within the application. We are much happier with the new application as we can use it effectively.
Anonymous | TrustRadius Reviewer

Verint Workforce Engagement

Verint Workforce Engagement 7.2
Based on 8 answers
Honestly, from what I hear from other industry experts, other WFO systems have the same support issues we have with Verint. We know the product and the system is maturing and becoming more stable. The business has no issue with the Verint product and is seeking to grow not only what we have in place today, but are very interested in other products, such as BackOffice Analytics, that Verint has to offer. I would just love to see a stronger partnership with Avaya.
Beth Seymour | TrustRadius Reviewer

Usability

UKG Ready (formerly Kronos Workforce Ready)

UKG Ready (formerly Kronos Workforce Ready) 7.0
Based on 6 answers
WFR is very customizable. Only a few things are off limits....surprisingly the most basic screen, the employee time sheet, IS NOT able to be changed. Almost every screen/report users can add/remove fields. Menu setup is fairly easy with the exception multiple versions of a report CANNOT be directly linked to. They are supposed to be updating this in a future release but at the moment it is cumbersome for users to switch to different versions of the report.
Aaron Ward | TrustRadius Reviewer

Verint Workforce Engagement

Verint Workforce Engagement 8.0
Based on 1 answer
Because its great
Anonymous | TrustRadius Reviewer

Reliability and Availability

UKG Ready (formerly Kronos Workforce Ready)

UKG Ready (formerly Kronos Workforce Ready) 9.0
Based on 4 answers
The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.
Aaron Ward | TrustRadius Reviewer

Verint Workforce Engagement

No score
No answers yet
No answers on this topic

Performance

UKG Ready (formerly Kronos Workforce Ready)

UKG Ready (formerly Kronos Workforce Ready) 8.5
Based on 14 answers
We were always told that Kronos was the best, but there are reports that we got out of ADP and other payroll providers that we cannot get out of Kronos. One example is a report of Productive/Non-productive hours by department. We also need the dollar amount associated with the hours. This is information that is required on our cost report and we were told that that report is unavailable. It is very frustrating when I can't get what I need.
Mary Quade | TrustRadius Reviewer

Verint Workforce Engagement

No score
No answers yet
No answers on this topic

Support Rating

UKG Ready (formerly Kronos Workforce Ready)

UKG Ready (formerly Kronos Workforce Ready) 7.5
Based on 104 answers
Kronos support is great in the ability for a representative to take our needs seriously and respond with care, however, there are times when the need for support was time sensitive (for payroll processing purposes) and the response rate caused us hiccups in our timeline. Our company also has many customized options to our package and company build and at times things were miscommunicated in regards to the builds - this was only in the beginning though and has since been great.
Anonymous | TrustRadius Reviewer

Verint Workforce Engagement

Verint Workforce Engagement 9.0
Based on 2 answers
Because its excellent tool
Anonymous | TrustRadius Reviewer

In-Person Training

UKG Ready (formerly Kronos Workforce Ready)

UKG Ready (formerly Kronos Workforce Ready) 5.6
Based on 2 answers
Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.
Aaron Ward | TrustRadius Reviewer

Verint Workforce Engagement

No score
No answers yet
No answers on this topic

Online Training

UKG Ready (formerly Kronos Workforce Ready)

UKG Ready (formerly Kronos Workforce Ready) 8.0
Based on 2 answers
Lots & lots of training available. Timing was wrong for our organization. We had lengthy down time in the beginning while the implementation consultant setup our system. We did online training then. Difficult to train on a generic system setup that isn't your industry and hard to understand what you are learning how to do w/o actually being in your system. Online training was well documented and the instructors were very knowledgeable.
Aaron Ward | TrustRadius Reviewer

Verint Workforce Engagement

No score
No answers yet
No answers on this topic

Implementation Rating

UKG Ready (formerly Kronos Workforce Ready)

UKG Ready (formerly Kronos Workforce Ready) 7.0
Based on 6 answers
DO NOT attempt to go live too quickly. Sales sold us on 100 days from contract signing was doable. We postponed go live 3 times because everything was not ready. We did not have enough time document the new functionality & train end users. Almost 3 months later we are still working through export issues, minor setup issues, adequate time for system admins to get comfortable with the system.
Aaron Ward | TrustRadius Reviewer

Verint Workforce Engagement

Verint Workforce Engagement 8.0
Based on 2 answers
I do not have any key insights regarding implementation of Verint
Anonymous | TrustRadius Reviewer

Alternatives Considered

UKG Ready (formerly Kronos Workforce Ready)

Kronos definitely beats out the competition in terms of user-friendly features and simple "it works" functionality. We tried using several other payroll suites including Paychex and found they were lacking in a number of areas especially in terms of user interface. Our employees literally groan when they remember using these older systems, they absolutely love Kronos in comparison.
Clinton Verley | TrustRadius Reviewer

Verint Workforce Engagement

Nice - a little more costly than Verint.Qfiniti - no comparison - Verint is so much more!!Automony AspectWe selected Verint because of the options that were well suited for our organization. There are several providers that do not compare against these top providers so remember...you get what you pay for. You have to think of it in terms of the value in addition to the "need at hand" that this system can bring to you.
Joyce Schofield | TrustRadius Reviewer

Scalability

UKG Ready (formerly Kronos Workforce Ready)

UKG Ready (formerly Kronos Workforce Ready) 9.0
Based on 2 answers
Thus far we are able to add as many users as necessary, implement 3 different bargaining units, 5 different types of user groups. Very flexible.
Aaron Ward | TrustRadius Reviewer

Verint Workforce Engagement

No score
No answers yet
No answers on this topic

Return on Investment

UKG Ready (formerly Kronos Workforce Ready)

  • Overtime for Salary Non-Exempt members is easier to track. They no longer have to fill out a time card on a piece of paper where things can be mis-interpreted or transposed.
  • Salaried members as well as non-exempt members are using it 100% and we receive reminders from payroll to submit our time sheets after reviewing them making the entire approval process paperless! We are finally using a system that we can easily run reports from and utilize the outputs for files to upload which means less manual errors.
  • We are no longer paying our managers to review a paper time sheet then compare it to their notifications on their calendar then walk it to the administrative assistant so they can double check compared to the group calendar then they manually walked it up to the third floor for processing. This helped relieve manual tasks for all members and definitely allowed to increase staff productivity.
  • We are using this system to report and approve FMLA and STD and record it properly allowing the medical center on site to systematically track timing and make sure appropriate paperwork is filled out in a timely manner.
  • Payroll had to make some changes but they adapted quickly, they were trained and we are working with the system admin as a team partnering with Kronos and Global Information Services. They have their reports immediately, no waiting for sales areas to report their hours, etc.
Dawn Solomon | TrustRadius Reviewer

Verint Workforce Engagement

  • The system require constant manual oversight to keep it running. The Monitoring tool provided is very unstable and cannot be relied upon.
  • User Administration is cumbersome and time-consuming. There is a lot of redundant effort required to set up new users.
  • The integration between WFM and the Recording platform is shaky, and will often stop syncing for now apparent reason.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

UKG Ready (formerly Kronos Workforce Ready)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Verint Workforce Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

UKG Ready (formerly Kronos Workforce Ready)
8.0
Verint Workforce Engagement
8.8

Likelihood to Renew

UKG Ready (formerly Kronos Workforce Ready)
9.0
Verint Workforce Engagement
7.2

Usability

UKG Ready (formerly Kronos Workforce Ready)
7.0
Verint Workforce Engagement
8.0

Reliability and Availability

UKG Ready (formerly Kronos Workforce Ready)
9.0
Verint Workforce Engagement

Performance

UKG Ready (formerly Kronos Workforce Ready)
8.5
Verint Workforce Engagement

Support Rating

UKG Ready (formerly Kronos Workforce Ready)
7.5
Verint Workforce Engagement
9.0

In-Person Training

UKG Ready (formerly Kronos Workforce Ready)
5.6
Verint Workforce Engagement

Online Training

UKG Ready (formerly Kronos Workforce Ready)
8.0
Verint Workforce Engagement

Implementation Rating

UKG Ready (formerly Kronos Workforce Ready)
7.0
Verint Workforce Engagement
8.0

Scalability

UKG Ready (formerly Kronos Workforce Ready)
9.0
Verint Workforce Engagement

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