Usabilla vs. Zoho Forms

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Usabilla
Score 4.6 out of 10
N/A
N/A
$49
per month
Zoho Forms
Score 8.2 out of 10
N/A
Zoho Forms is an online form builder that lets users create mobile-ready online forms. Forms can be shared with select users via email, or via a public link. This solution includes a drag-and-drop form builder that is responsive on all mobile devices. Zoho Forms also offers native mobile applications for iOS and Android devices. According to the vendor, key benefits include: A web and mobile form builder. Drag and drop fields to add them to…
$0
per month
Pricing
UsabillaZoho Forms
Editions & Modules
No answers on this topic
Free
$0
per month
Basic
$10
per month
Standard
$25
per month
Professional
$50`
per month
Premium
$100
per month
Offerings
Pricing Offerings
UsabillaZoho Forms
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$10 per month
Additional DetailsContact support@zohoforms.com to try out our paid plans.
More Pricing Information
Features
UsabillaZoho Forms
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Usabilla
8.0
4 Ratings
3% above category average
Zoho Forms
-
Ratings
Survey templates10.03 Ratings00 Ratings
Themes6.04 Ratings00 Ratings
Custom logo/branding7.94 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Usabilla
8.6
4 Ratings
0% below category average
Zoho Forms
10.0
8 Ratings
15% above category average
Changes to live survey7.94 Ratings10.08 Ratings
Question design help10.03 Ratings00 Ratings
Multiple question types7.94 Ratings10.08 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Usabilla
6.9
4 Ratings
19% below category average
Zoho Forms
9.0
8 Ratings
8% above category average
Survey logic flexibility6.94 Ratings9.08 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Usabilla
5.8
4 Ratings
35% below category average
Zoho Forms
9.8
8 Ratings
17% above category average
Response tracking7.03 Ratings10.08 Ratings
Data export5.54 Ratings9.48 Ratings
Standard reports5.54 Ratings9.48 Ratings
Custom reports5.52 Ratings10.08 Ratings
Analytics5.54 Ratings10.08 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Usabilla
7.4
4 Ratings
12% below category average
Zoho Forms
9.6
8 Ratings
14% above category average
Access controls7.44 Ratings9.68 Ratings
Compliance7.44 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Usabilla
8.5
2 Ratings
5% above category average
Zoho Forms
10.0
8 Ratings
21% above category average
Vendor-offered crowdsourcing10.01 Ratings00 Ratings
Respondent restrictions6.92 Ratings10.08 Ratings
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User Ratings
UsabillaZoho Forms
Likelihood to Recommend
3.7
(5 ratings)
10.0
(8 ratings)
Usability
3.7
(3 ratings)
10.0
(2 ratings)
Support Rating
3.1
(4 ratings)
10.0
(2 ratings)
User Testimonials
UsabillaZoho Forms
Likelihood to Recommend
Usabilla
If we could select 0/10 we would... We would not recommend anyone using this product as it excludes a very important user group, disabled users. If you use this product you will be failing ADA and WCAG 2.1 (EU Directive for public sector websites and mobile apps). In my opinion, you will be vulnerable to lawsuits.
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Zoho
Even if you cannot afford to pay for a Form builder, along with your CRM, i would strongly recommend Zoho Forms as it has the best mobile app as compared to other tools. The form submission notifications in the form of app notification, email or SMS is a very strong feature of Zoho Forms as well as other features like integration with other apps and form approval feature. However if you have 3 users for the free version of Zoho, only one of them will be able to use Zoho Forms which turns out to be a negative point of this app.
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Pros
Usabilla
  • Continuous feedback such as CSAT or NPS score.
  • Monitors feedback trends on recurring surveys through analytics dashboard.
  • In context, in the moment data rather than during a follow up survey.
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Zoho
  • Zoho Forms is easy to use and very affordable
  • Zoho is highly customizable
  • Sharing data online is easy thanks to the online forms
  • The survey templates make the tool easy to understand creating quick surveys is easy.
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Cons
Usabilla
  • Styling and positioning of the 'Feedback' button could be improved with more options provided. Right now it seems very basic.
  • Triggered surveys and popups would also benefit for more styling and control over how the survey is presented to users. Sometimes it can be hard to match your brand to the out-of-box options available. I've seen more flexible versions of this in other providers.
  • Notifications of negative feedback (delivered via email) could be improved. We like to try and take immediate action and the notifications haven't always made this possible. I'd also like to see more notification options added to triggered campaigns and surveys.
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Zoho
  • Easier integration between Zoho CRM and Zoho Forms
  • Pre-filled client info or ways to easily import info to forms from Zoho CRM
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Usability
Usabilla
The interface to configure the questionary is quite easy to use. It helps to give autonomy to marketing teams. Once the initial setup is made (integrating a basic javascript code on your website), you can easily deploy any questionary on any page of your website. Usabilla is a very flexible tool overall.
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Zoho
The user interface and user experience is outstanding, seems like a lot of hard work has been put into it by the design, development and product teams. The fonts used are optimal, the icons and menu bars are well placed, the colors are very friendly to the eye and the standard white background is beautifully adjusted to the user expectations. The sliders are well designed and you can easily find whatever menu/option/feature you are looking for without much hassle.
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Support Rating
Usabilla
If we could select 0/10 we would... If Usabilla were to fix their accessibility issues we would consider keeping our subscription to them, but as it stands this does not seem possible as Usabilla does not seem interested in making the platform accessible.
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Zoho
I have contacted the support team at least once and they proved to be very helpful. Also, they were timely in responding to my issues
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Alternatives Considered
Usabilla
I have Hotjar, Sprig, and Usabilla in my workplace. Usabilla unfortunately has the most limited feature set of the 3 options. The difficulty of administering a Usabilla survey on mobile is a big blocker for my projects. Sprig and Hotjar both allow mobile and allow video recordings (either of a user's screen or a user's webcam for impromptu interviews).
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Zoho
I chose this software because it is very well integrated with other Zoho products which I am using. Apart from this it has mobile applications also which allows me to use this software from my mobile devices when I am traveling for work. Its mail merge feature is also one of the important reason to choose this software.
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Return on Investment
Usabilla
  • Positive - gave us more insight into our user's journey post purchase.
  • Positive - let us know what problems our users were having with our account portal through moment of truth surveys.
  • Positive - gave us numbers to show to leadership that quantified the digital customer experience.
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Zoho
  • Positive. Initially, we thought that customers would not answer the forms, but most do.
  • Positive. If you really want to improve your service, this is an excellent way to start.
  • Positive. Whenever we have new ideas, we consult with clients.
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ScreenShots

Zoho Forms Screenshots

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