Splunk On-Call vs. Zabbix

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Splunk On-Call
Score 8.0 out of 10
N/A
VictorOps is an IT alerting and incident management platform acquired by Splunk in 2018.N/A
Zabbix
Score 8.5 out of 10
N/A
Zabbix is an open-source network performance monitoring software. It includes prebuilt official and community-developed templates for integrating with networks, applications, and endpoints, and can automate some monitoring processes.N/A
Pricing
Splunk On-CallZabbix
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Splunk On-CallZabbix
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
Splunk On-CallZabbix
Small Businesses

No answers on this topic

Pulseway
Pulseway
Score 8.9 out of 10
Medium-sized Companies
Freshservice
Freshservice
Score 8.7 out of 10
IBM Instana
IBM Instana
Score 9.0 out of 10
Enterprises
Freshservice
Freshservice
Score 8.7 out of 10
IBM Instana
IBM Instana
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Splunk On-CallZabbix
Likelihood to Recommend
8.1
(10 ratings)
9.0
(25 ratings)
Likelihood to Renew
9.0
(1 ratings)
9.0
(3 ratings)
Usability
7.0
(1 ratings)
6.0
(1 ratings)
Support Rating
5.0
(3 ratings)
5.0
(5 ratings)
Implementation Rating
9.0
(1 ratings)
8.0
(2 ratings)
User Testimonials
Splunk On-CallZabbix
Likelihood to Recommend
Splunk
I recommend Splunk on-call is more suited where there are high incident queues; multiple teams need to be involved in handling a P1 severity issue. Multiple levels of escalation are needed environment where automated action is required. I recommend the solution for large-scale & medium-scale business units. For small-scale business units, I see the functional value is less.
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Zabbix
Zabbix is very well suited for infrastructure monitoring i.e. the underlying host servers, basically, compute nodes. However, it has limited FM & PM capabilities for the workloads, i.e., the virtual machines (VMs). Zabbix has an easy-to-use GUI which can be explored easily & provides good filtering of the data.
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Pros
Splunk
  • Easily assign work/tickets between multiple users
  • Supports a wide variety of software integrations
  • Easy to manage scheduling tool
  • As part of the Splunk toolset, provides detailed levels of data analysis at our engineers fingertips
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Zabbix
  • Collecting hardware data - CPU, Memory, Network, and Disk Metrics are collected and reported on.
  • Flexible design - It is very easy to build out even very large environments via the templating system. You can also start where you are - network monitoring, server monitoring, etc. and then build it out from there as time and resources permit.
  • Provides a "plugin architecture" (via XML templates) to allow end users to extend it to monitor all kinds of equipment, software, or other metrics that are not already added into the software already.
  • Very complete documentation. Almost every aspect of Zabbix has been documented and reported on.
  • Cost - Zabbix is FOSS software and always free. Support is reasonably priced and readily available.
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Cons
Splunk
  • The user interface can be furthe improved
  • Licensing needs to be simplified and packaged as a bundle with other Splunk product like Enterprise Security
  • Customer outreach can be further enhanced
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Zabbix
  • In a busy Zabbix environment, it can easily overwhelm the underlying database. Plan on having SSDs and a significant server infrastructure to keep up with more than a hundred hosts.
  • Building out Zabbix metrics that suit your environment can be very time consuming. When choosing a monitoring platform like Zabbix, expect a steep learning curve and to invest significant resources to make the tool valuable.
  • This is less important than it has been in the past, but current versions of Zabbix still do not handle IPMI checks of hardware very well. We needed to write our own wrapper for IPMI checks rather than using the built in IPMI poller.
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Likelihood to Renew
Splunk
It was a good solution with a good comprimise prize/features for our use cases
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Zabbix
It is free. It didn't cost anything to implement (other than my time and the cost incurred for it) and it is filling a badly needed gap in our IT infrastructure. Support is available if we have issues and can be done annually or paid for on a per incident basis as needed. Expansion, updates, and all other future lifecycle activities are likewise free of cost, so as long as someone is able to implement/maintain the software (and the OSS project is maintained) then I imagine the company will never leave it.
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Usability
Splunk
Good usability, it could be improved
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Zabbix
If you go deeper than the dashboards, the user friendliness goes away quickly
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Support Rating
Splunk
VictorOps support has proven excellent for us. Because it is such a widely used tool, there is a lot of documentation on usage, and a large community of users to lean on. Also, many engineers have had experience working with VictorOps already, and the tool is so easy to setup / manage that much support isn't really necessary.
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Zabbix
The setup is the most time-consuming portion of using zabbix. It takes a lot of effort to shape it into a usable format and even then it can get very messy. It's not exactly intuitive and as mentioned the UI seems a bit antiquated. If I was to roll out a monitoring solution from scratch, I'd probably look for alternatives which are easier to use and maintain.
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Implementation Rating
Splunk
It was a good solution with a good comprimise prize/features for our use cases
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Zabbix
We are a mainly Windows environment, so it would be useful if we could have used Active Directory to deploy agents. As of version 4.2, Zabbix has announced a new agent MSI file to allow exactly that. Unfortunately, we didn't have that option. Also, for Linux and MAC deployments, there is no simple way to deploy that. Using remote scripts you may be able to create something, but most places will opt for either SNMP (agentless) or manual installation of agents to add to Zabbix. A way of deploying agents via discovery would go a long way to helping in the adoption of the tool.
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Alternatives Considered
Splunk
Splunk On-Call integrates better with our Splunk Cybersecurity and Reporting products due to the same family tree of the same eco system. We were previously using built-in on-call from individual applications and while adequate, they were difficult to manage and support SLA varied greatly across different applications. In addition we also used xMatters which did not integrate well with SAP products nor Citrix products so we were still using more than a single on-call product which was solved by implementing Splunk On-Call
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Zabbix
We're using the Solarwinds suite as our global monitoring standard, but it is very complex and its licensing model makes it difficult to monitor a wide range of technologies. So, we're using Zabbix as a complement on our monitoring process. Zabbix is a way more flexible and has free integrations to a wide range of technologies. It is also more 'user friendly' and easy to manage.
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Return on Investment
Splunk
  • It runs our on call rotation so it makes it easy for us.
  • It integrates with Slack so it makes it easy for us to manage through Slack.
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Zabbix
  • Zabbix simply makes it easier to identify, and subsequently resolve problems quickly
  • Zabbix gives one web page to look at to see a list of all on-going issue in a single place
  • Zabbix can automate response to alerts. For example, Zabbix allows you the customization to take a monitored server out of production rotation if it is identified as unhealthy
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