Webex App

Likelihood to Recommend

Webex App really is perfect for sharing content and collaborating insanely fast. We host ad hoc Webex meetings, right from the Webex App all the time. I can help a coworker troubleshoot a problem that they are seeing on their desktop, just with the click of a button. I also use the GIF search feature daily! I love to share some good humor amongst friends and coworkers, and it's a single button click away. Of course, as with any GIF search feature, you have to make sure the audience is well-suited for the content you're sharing, but Webex App makes it easy to find the right content for most situations.

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Mitchell Bumgarner

Senior UC Consulting Engineer

CDWInformation Technology & Services, 10,001+ employees

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Feature Rating Comparison

Webex App

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Webex App

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Webex App

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Pros

Packed with features
Good admin portal with a useful dashboard which comes with good troubleshooting and reporting features
Combination of Cisco Webex software and Cisco TelePresence hardware provide great capabilities for running small to large scale meetings
Great support with Cisco TAC

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Verified User

Professional in Information Technology

Financial Services Company, 501-1000 employees

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Cons

Sometimes difficult to hear the main agenda of the meeting while someone background noise is continuously occurring
Video conferencing is not good in Cisco Webex teams
Unable to send the audio recording through desktop or PC.
But rather than this it totally fulfilled my requirement.

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Verified User

Employee in Quality Assurance

Insurance Company, 1001-5000 employees

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Likelihood to Renew

Webex App 9.0

Based on 5 answers

Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.

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Verified User

Partner in Professional Services

Information Technology and Services Company, 201-500 employees

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Usability

Webex App 9.0

Based on 84 answers

The platform is incredible usable for day to day work life, especially during the Covid-19 era when the majority of us are remote. The features like creating a space or leveraging your personal room are similar to jumping in a conference room if we were in person. I have been able to maintain high levels of productivity consistently as I would have in the office over the past 15months. Although only transitioning to Webex in the last couple of months, the features allow for an all in one experience which just makes that collaboration and communication even simpler

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Verified User

Project Manager in Marketing

Computer Networking Company, 5001-10,000 employees

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Reliability and Availability

Webex App 10.0

Based on 1 answer

We have not ran into any availability issues or concerns with WebEx. Product reliability has been great

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Brian Munn

Network Services Manager

M. J. Electric, LLCConstruction, 1001-5000 employees

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Performance

Webex App 9.0

Based on 1 answer

I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi

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Brian Munn

Network Services Manager

M. J. Electric, LLCConstruction, 1001-5000 employees

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Support Rating

Webex App 8.3

Based on 128 answers

WebEx [(formerly Webex Teams)] service, being the general service provided for all applications developed by cisco, has an exemplary response speed of only a couple of hours from the time the support ticket is submitted. We like that the Webex team provides accurate information to assist in the resolution of any conflicts that may arise.

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Gregory Thomas

Law Practice

LAWYERBESLegal Services, 201-500 employees

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In-Person Training

Webex App 9.0

Based on 1 answer

We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.

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Brian Munn

Network Services Manager

M. J. Electric, LLCConstruction, 1001-5000 employees

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Online Training

Webex App 8.0

Based on 1 answer

The online training is a great solution for some users. I prefer in person training.

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Brian Munn

Network Services Manager

M. J. Electric, LLCConstruction, 1001-5000 employees

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Implementation Rating

Webex App 8.8

Based on 5 answers

Management involvement to get users to adopt is key. Users have a hard time changing to new software.

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Brian Munn

Network Services Manager

M. J. Electric, LLCConstruction, 1001-5000 employees

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Alternatives Considered

Honestly, I think Slack might be better than Webex when it comes to document sharing and the chat feature (DMs and groups). I love the "channel" concept. But Slack does not stand up against Webex when it comes to integrating features such as phone call/device connection. If Webex did not have this feature, I would most likely fight harder to use Slack.

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Taylor S. Shelberg, MBA

Manager of Undergraduate Admissions Events

California Baptist UniversityEducation Management, 1001-5000 employees

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Scalability

Webex App 10.0

Based on 1 answer

Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality

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Brian Munn

Network Services Manager

M. J. Electric, LLCConstruction, 1001-5000 employees

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Return on Investment

The integration to the Webex Meetings side of things is great from a Productivity side of things, so you don't have to drop in and out of multiple applications. But there is no real tangible ROI associated to that - it is more around creating a positive user experience.
The flexibility to use Webex so it can allow you to have a shared collaboration space across any device any where is a massive positive, especially in the current climate where Remote Working and Collaborating is so critical.

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Verified User

Professional in Information Technology

Telecommunications Company, 10,001+ employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Webex App Editions & Modules

Edition

Basic Plan	$0.00¹
Meet Plan	$13.50¹
Meet + Call Plan	$20.00¹
Enterprise Plan	Contact Sales

user/month

Additional Pricing Details

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Rating Summary

Webex App

Likelihood to Recommend

Feature Rating Comparison

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Pros

Webex App

Cons

Webex App

Likelihood to Renew

Webex App

Usability

Webex App

Reliability and Availability

Webex App

Performance

Webex App

Support Rating

Webex App

In-Person Training

Webex App

Online Training

Webex App

Implementation Rating

Webex App

Alternatives Considered

Webex App

Scalability

Webex App

Return on Investment

Webex App

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Webex App Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison