Webex App Review
Updated March 13, 2025

Webex App Review

Halil Bilal Çelik | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

I use it in case of training on Cisco. [The] chat section and meeting video quality should be further improved.

Pros

  • Attending trainings
  • Get involved in the conversation
  • Obtain information

Cons

  • Ability to work with other platforms
  • Hosting office applications that can help
  • Webex Meetings
  • Webex App
  • Webex Webinars
  • Webex Events
İnsanları uygulamalara alıştırmak, kullanmayı öğretmek
Not being able to intervene when a physical action has to be taken.
It facilitated the meetings. We were able to communicate easily without going near each other.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

It is a fast enough and high-quality application. It supports almost all computers hardware.

Webex App Feature Ratings

Task Management
10
Gantt Charts
8
Scheduling
9
Workflow Automation
7
Mobile Access
9
Search
8
Visual planning tools
9
Chat
8
Notifications
7
Discussions
9
Surveys
8
Internal knowledgebase
9
Integrates with GoToMeeting
10
Integrates with Gmail and Google Hangouts
10
Integrates with Outlook
10
Versioning
10
Video files
9
Audio files
10
Document collaboration
10
Access control
10
Advanced security features
10
Integrates with Google Drive
10
Device sync
10

Cisco Hybrid Work

  • Working from anywhere (e.g., coffee shop, airport)
  • Working from an office or other company space
  • Working from home
Hibrit çalışma ile toplantılara bakış açısı aslında yeterince değişti. Toplantılar daha hızlı ve daha anlamlı hale geliyor. Her toplantıya katılacak personel istedikleri yerden katılabilirler.
Cisco is a big company, easy to use quality of products. There are few bugs and it provides continuous support to its applications.
  • Webex
  • Microsoft Teams
  • Other
Microsoft Teams
Cisco tracer

Cisco Webex Experience

I haven't used Webex with other apps.
It offers options such as faster meeting creation and management, and setting the number of participants.
Trying to use all applicable features. Example: Remote working offers opportunities such as editing the voice of a person attending a meeting in audio environment.

Using Webex App

50 - About 50-60 people use it.
  • Meeting different companies
  • Attending joint meetings and presentations
  • Participate in training for companies that only support Webex App
  • Recommend
  • Provide user manual
  • reporting statistics
  • Continuation of the pandemic
  • Continuing remote work
Easy to use and interface

Evaluating Webex App and Competitors

  • Integration with Other Systems
  • Ease of Use
The integration with other systems was the most important factor in our decision. Webex seamlessly connects with our existing tools, ensuring smooth workflows and minimizing disruptions.
I would focus more on testing with a larger user group and evaluate scalability and support options for long-term needs.

Webex App Implementation

Webex offers strong integrations and secure communication, while user training and system compatibility are key factors.
Change management was minimal
  • User Onboarding & Adoption Challenges
  • Compatibility with Existing Systems
  • Network & Security Restrictions

Webex App Training

I would rate the in-person training 9/10. The session was highly interactive, providing opportunities for real-time questions and hands-on experience, which made the learning process more engaging. The trainer was knowledgeable, addressing our specific needs and ensuring that all participants fully understood the material. The structured approach and practical exercises helped reinforce key concepts. However, allocating more time for hands-on practice and group discussions could have further improved the overall experience, making it even more effective.
I would rate the online training 8/10. It provided clear and well-structured content, making it easy to understand the core features of Webex. However, I believe it could have been more interactive, with practical exercises or real-life scenarios to enhance user engagement. More advanced topics or troubleshooting guides could also be helpful for deeper learning.
The Webex App is relatively easy to learn without formal training, especially for users familiar with similar collaboration tools. The intuitive interface, built-in help guides, and self-explanatory features make it accessible for most users. However, for advanced functionalities like integrations, administrative controls, and security settings, some training or documentation review is beneficial.
I would recommend a hybrid approach self-learning for basic usage and structured training for more advanced features. This ensures a smooth adoption while maximizing the platform’s capabilities.

Configuring Webex App

I would rate Webex App's configurability 8/10. The platform offers a solid range of customization options, such as meeting settings, user roles, and integrations with other tools, which allows for a tailored experience to suit different business needs. However, while the configurability is generally well-balanced, some advanced features can be a bit complex to navigate, especially for less experienced users. Additionally, certain customizations might require administrative privileges, which could be a limitation for non-technical users. Overall, the configurability is just right for most companies, offering enough flexibility without being overly complex.
Set up clear user roles and permissions, Integrate with existing tools
Some - we have done small customizations to the interface - We customized the interface to better align with our company's branding and streamline user navigation. The process was relatively straightforward, with options available for adjusting logos, color themes, and specific settings like meeting layouts. However, more extensive customization would require deeper technical knowledge or access to advanced settings, which could be challenging for non-technical users. Overall, the process was user-friendly for minor adjustments but might need additional resources for larger-scale changes.
No - we have not done any custom code
We’ve focused primarily on user role configuration and meeting settings to improve security and streamline the meeting process. This includes setting up default meeting templates, managing user permissions, and configuring waiting rooms for security. Additionally, we’ve integrated Webex with our existing calendar and collaboration tools to ensure smooth workflows and scheduling. While we haven't made extensive customizations or added code, these configurations have significantly improved our team's user experience and meeting efficiency.

Webex App Support

ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Quick Initial Response
Poor followup
Escalation required
Need to explain problems multiple times
I didn't need it
Bir süre önce ekibimiz Webex'te kritik bir toplantı gerçekleştirirken beklenmeyen bir yapılandırma sorunuyla karşılaştı. Destek ekibine ulaştığımızda, hızlı bir şekilde yanıt verdiler ve sorunu çözmek için adım adım bize rehberlik ettiler. Hızlı ve etkili yardımları sayesinde toplantımıza herhangi bir kesinti olmadan devam edebildik. Destekleri gerçekten takdire şayandı.

Using Webex App

It's easy enough and understandable. The number of language support needs to be increased.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Seamless Meeting Experience
  • Smart Background Noise Removal
  • Real-Time Transcriptions & Translations
  • Managing Large-Scale Webinars
  • Integrating with Certain Third-Party Apps
  • Handling Unstable Network Conditions

Webex App Reliability

would rate Webex App's overall scalability 9/10. The platform is highly adaptable and supports both small teams and large organizations with ease. It offers robust features for team collaboration, video conferencing, and integrations, which can scale across multiple departments and sites. Webex's cloud-based infrastructure ensures seamless performance regardless of team size, and the ability to manage users and resources efficiently makes it a good fit for growing organizations. However, scaling to extremely large enterprise environments might require additional configuration and resources, hence not a perfect 10.
I would rate Webex App's availability 9/10. The platform is generally very reliable, with minimal unplanned outages and excellent uptime. We rarely experience application errors, and when we do, they are typically resolved quickly by the support team. Webex’s cloud-based infrastructure ensures robust availability, even during peak usage times. However, like any service, occasional minor glitches may occur, but they do not significantly impact overall functionality or productivity, which is why I’ve given it a 9 instead of a perfect 10.
I would rate Webex App's performance 8/10. Pages generally load quickly, and meeting quality is stable with minimal lag. Reports and data processing also complete within a reasonable time frame for typical usage. However, during high-traffic periods or when integrating with other complex systems, there can be occasional delays or slower load times. While Webex works well with most integrations, in some cases, large data sets or third-party tool syncing might cause minor performance hiccups. Despite this, its overall performance remains reliable, which is why I’m rating it 8 out of 10.

Integrating Webex App

I would rate Webex App for ease of integration 8/10. The integration process is generally smooth, especially with well-supported systems like Microsoft 365 and Slack, where the setup is straightforward and clearly documented. Webex provides APIs and pre-built integrations that make connecting with other tools relatively easy. However, for more complex or custom integrations, there may be some challenges and additional configuration required, especially when integrating with less common platforms. The overall experience is good, but there’s still room for improvement in terms of flexibility and advanced customization options.
  • project management tools
  • Asana
To my knowledge, Webex already supports some integrations with these tools, but more advanced or customized integration options might require third-party middleware or development. Cisco regularly updates Webex’s integration capabilities, so there is a good chance that support for more seamless connections with these systems will be improved in the future.
  • Single Signon
  • API (e.g. SOAP or REST)
  • AppExchange or similar marketplace
While we haven’t yet explored file import/export, Javascript widgets, or ETL tools, we plan to investigate those options in the future for further customizations and automation.
  • Salesforce
  • Slack
Overall, the integrations have been manageable, but the depth and complexity varied depending on the systems involved. The most challenging part was ensuring seamless data synchronization between platforms.
Utilize Webex APIs and Keep Security in Mind

Relationship with Cisco

I would rate the vendor 9/10 in terms of ease during the sales process. The sales team was knowledgeable, responsive, and able to quickly address our specific needs. They provided clear information about the product’s capabilities and were proactive in offering demos and trial versions, which helped us evaluate Webex thoroughly before making a decision. The only minor drawback was the initial complexity of understanding all the available plans and options, but overall, the experience was smooth and efficient, which is why I give it a 9.
I would rate the vendor 8/10 in terms of ease after the sale. The support team was generally responsive and helpful in addressing any issues or questions we had during the implementation phase. They provided good resources, including tutorials and troubleshooting guides. However, there were a few instances where it took longer than expected to get more detailed support for advanced customization or integration issues. Despite this, the overall post-sale experience was positive, which is why I gave it an 8.
Flexible Pricing Plans, Extended Trial Period
Be Clear About Your Needs, Negotiate Contract Flexibility

Upgrading Webex App

Yes - The upgrade to the new release of Webex App went smoothly with minimal downtime. The vendor provided clear instructions and a well-structured upgrade plan, which helped us prepare ahead of time. There were no significant unexpected impacts, and the new release brought helpful features that enhanced our overall experience. However, we did notice some minor adjustments were needed for existing integrations, but they were quickly addressed. Overall, the upgrade process was efficient and seamless.
  • Enhanced Features and Functionality
  • Improved User Experience
  • Increased Security and Reliability
  • Further Performance Enhancements
  • Expanded Integrations
Yes - We are considering moving to a higher edition of Webex App, likely from the Professional to Enterprise edition. The main reasons for this potential change are the increased need for advanced administrative features, greater scalability for our growing team, and expanded integration options with other enterprise-level tools. Additionally, we are looking for more customization options and priority support to ensure a more seamless user experience across departments. The enterprise edition offers these capabilities, making it a good fit as our organization scales.
Yes - We changed from the Professional edition to the Enterprise edition of Webex App. The decision was driven by the need for additional features like advanced security controls, larger meeting capacity, and enhanced integration options that were critical as our team expanded. The change was relatively smooth, with clear guidance provided by Webex support during the transition. We were able to scale up our usage without significant disruptions, and the additional features have greatly enhanced our ability to manage and collaborate across departments. Overall, the transition went well and added significant value to our operations.

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