Webex App Review
Overall Satisfaction with Webex App
I use it in case of training on Cisco. [The] chat section and meeting video quality should be further improved.
Pros
- Attending trainings
- Get involved in the conversation
- Obtain information
Cons
- Ability to work with other platforms
- Hosting office applications that can help
- Webex Meetings
- Webex App
- Webex Webinars
- Webex Events
İnsanları uygulamalara alıştırmak, kullanmayı öğretmek
Not being able to intervene when a physical action has to be taken.
It facilitated the meetings. We were able to communicate easily without going near each other.
Do you think Webex App delivers good value for the price?
Yes
Are you happy with Webex App's feature set?
Yes
Did Webex App live up to sales and marketing promises?
Yes
Did implementation of Webex App go as expected?
Yes
Would you buy Webex App again?
Yes
Webex App Feature Ratings
Cisco Hybrid Work
- Working from anywhere (e.g., coffee shop, airport)
- Working from an office or other company space
- Working from home
Hibrit çalışma ile toplantılara bakış açısı aslında yeterince değişti. Toplantılar daha hızlı ve daha anlamlı hale geliyor. Her toplantıya katılacak personel istedikleri yerden katılabilirler.
Cisco is a big company, easy to use quality of products. There are few bugs and it provides continuous support to its applications.
- Webex
- Microsoft Teams
- Other
Microsoft Teams
Cisco tracer
Cisco tracer
Cisco Webex Experience
I haven't used Webex with other apps.
It offers options such as faster meeting creation and management, and setting the number of participants.
Trying to use all applicable features. Example: Remote working offers opportunities such as editing the voice of a person attending a meeting in audio environment.
Using Webex App
50 - About 50-60 people use it.
- Meeting different companies
- Attending joint meetings and presentations
- Participate in training for companies that only support Webex App
- Recommend
- Provide user manual
- reporting statistics
- Continuation of the pandemic
- Continuing remote work
Evaluating Webex App and Competitors
- Integration with Other Systems
- Ease of Use
The integration with other systems was the most important factor in our decision. Webex seamlessly connects with our existing tools, ensuring smooth workflows and minimizing disruptions.
I would focus more on testing with a larger user group and evaluate scalability and support options for long-term needs.
Webex App Implementation
- Implemented in-house
Change management was minimal
- User Onboarding & Adoption Challenges
- Compatibility with Existing Systems
- Network & Security Restrictions
Webex App Training
- No Training
The Webex App is relatively easy to learn without formal training, especially for users familiar with similar collaboration tools. The intuitive interface, built-in help guides, and self-explanatory features make it accessible for most users. However, for advanced functionalities like integrations, administrative controls, and security settings, some training or documentation review is beneficial.
I would recommend a hybrid approach self-learning for basic usage and structured training for more advanced features. This ensures a smooth adoption while maximizing the platform’s capabilities.
I would recommend a hybrid approach self-learning for basic usage and structured training for more advanced features. This ensures a smooth adoption while maximizing the platform’s capabilities.
Configuring Webex App
Set up clear user roles and permissions, Integrate with existing tools
Some - we have done small customizations to the interface - We customized the interface to better align with our company's branding and streamline user navigation. The process was relatively straightforward, with options available for adjusting logos, color themes, and specific settings like meeting layouts. However, more extensive customization would require deeper technical knowledge or access to advanced settings, which could be challenging for non-technical users. Overall, the process was user-friendly for minor adjustments but might need additional resources for larger-scale changes.
No - we have not done any custom code
We’ve focused primarily on user role configuration and meeting settings to improve security and streamline the meeting process. This includes setting up default meeting templates, managing user permissions, and configuring waiting rooms for security. Additionally, we’ve integrated Webex with our existing calendar and collaboration tools to ensure smooth workflows and scheduling. While we haven't made extensive customizations or added code, these configurations have significantly improved our team's user experience and meeting efficiency.
Webex App Support
Pros | Cons |
---|---|
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support cares about my success Quick Initial Response | Poor followup Escalation required Need to explain problems multiple times |
I didn't need it
Bir süre önce ekibimiz Webex'te kritik bir toplantı gerçekleştirirken beklenmeyen bir yapılandırma sorunuyla karşılaştı. Destek ekibine ulaştığımızda, hızlı bir şekilde yanıt verdiler ve sorunu çözmek için adım adım bize rehberlik ettiler. Hızlı ve etkili yardımları sayesinde toplantımıza herhangi bir kesinti olmadan devam edebildik. Destekleri gerçekten takdire şayandı.
Using Webex App
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- Seamless Meeting Experience
- Smart Background Noise Removal
- Real-Time Transcriptions & Translations
- Managing Large-Scale Webinars
- Integrating with Certain Third-Party Apps
- Handling Unstable Network Conditions
Yes, but I don't use it
Webex App Reliability
Integrating Webex App
- project management tools
- Asana
To my knowledge, Webex already supports some integrations with these tools, but more advanced or customized integration options might require third-party middleware or development. Cisco regularly updates Webex’s integration capabilities, so there is a good chance that support for more seamless connections with these systems will be improved in the future.
- Single Signon
- API (e.g. SOAP or REST)
- AppExchange or similar marketplace
While we haven’t yet explored file import/export, Javascript widgets, or ETL tools, we plan to investigate those options in the future for further customizations and automation.
- Salesforce
- Slack
Overall, the integrations have been manageable, but the depth and complexity varied depending on the systems involved. The most challenging part was ensuring seamless data synchronization between platforms.
Utilize Webex APIs and Keep Security in Mind
Relationship with Cisco
Flexible Pricing Plans, Extended Trial Period
Be Clear About Your Needs, Negotiate Contract Flexibility
Upgrading Webex App
Yes - The upgrade to the new release of Webex App went smoothly with minimal downtime. The vendor provided clear instructions and a well-structured upgrade plan, which helped us prepare ahead of time. There were no significant unexpected impacts, and the new release brought helpful features that enhanced our overall experience. However, we did notice some minor adjustments were needed for existing integrations, but they were quickly addressed. Overall, the upgrade process was efficient and seamless.
- Enhanced Features and Functionality
- Improved User Experience
- Increased Security and Reliability
- Further Performance Enhancements
- Expanded Integrations
Yes - We are considering moving to a higher edition of Webex App, likely from the Professional to Enterprise edition. The main reasons for this potential change are the increased need for advanced administrative features, greater scalability for our growing team, and expanded integration options with other enterprise-level tools. Additionally, we are looking for more customization options and priority support to ensure a more seamless user experience across departments. The enterprise edition offers these capabilities, making it a good fit as our organization scales.
Yes - We changed from the Professional edition to the Enterprise edition of Webex App. The decision was driven by the need for additional features like advanced security controls, larger meeting capacity, and enhanced integration options that were critical as our team expanded. The change was relatively smooth, with clear guidance provided by Webex support during the transition. We were able to scale up our usage without significant disruptions, and the additional features have greatly enhanced our ability to manage and collaborate across departments. Overall, the transition went well and added significant value to our operations.
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