Engage Real Time and Asynchronously with Team Using Webex App
December 21, 2021

Engage Real Time and Asynchronously with Team Using Webex App

Mariann Hawken | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

Webex supports virtual meetings, consulting, support, outreach, and other engagement at our institution. Throughout the pandemic, Webex provided a critical tool to replace face to face meetings with its virtual platform on desktop and mobile applications, allowing staff to hold meetings for small groups, 1:1 conferences, large scale events, team building exercises, committee engagement, responding to help desk tickets, and more. Webex also allowed our team to maintain critical connections from home using asynchronous methods.
  • Supports asynchronous team building
  • Provides high quality audio/video engagement
  • Integrates with third-party apps
  • Supports live captioning
  • Lack of customization for accessibility/usability features (e.g.,larger fonts)
  • Lack of support for hashtags
  • Low number of emoji reactions in asynchronous channels
  • Status messages cannot be edited or removed once created
  • Extremely disorganized list of channels, messages, teams, spaces - unable to manually sort or create folders and sub-sections to make sense of everything
  • Allows staff to meet virtually with each other and clients
  • Supports real-time and asynchronous engagement
  • Provides desktop and mobile applications
Webex App offers high quality audio and video so it is comparable to other web conferencing tools. It has a comprehensive tool set with longer recording options. Webex offers third-party integrations and tool support so it's easy to add Sli.do poll questions, which are far superior than the native Webex polls.
While Webex App provides an online knowledge base, it is cumbersome to navigate to find helpful resources that are accurate and relevant to one's needs. Support can occasionally be frustrating as staff shift your request from department to department if they don't know how to handle an issue, particularly if it's outside normal "how do I do this?" type of question.

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?


Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?


Webex App provides decent web conferencing functionality for both real-time and asynchronous engagement. It allows my team to interact and connect on a consistent basis, which is critical during day to day operations. It can be clunky at times compared to other web conferencing tools, but serves a critical purpose during and after the pandemic to support business operations.
Webex is well suited for small meetings (1:1, under 10 participants) or for asynchronous engagement. While its user reaction tools are very snazzy and Webex has very helpful live captioning tools, it is not well suited for teaching and learning or training as its polling function is extremely clunky. Webex has been helpful for personal meetings, team catch-up, team building, committee meetings, and similar types of virtual engagement.

Webex App Feature Ratings

Workflow Automation
Mobile Access
Internal knowledgebase
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated