Item: Webex App
Rating: 8
Author: Carlos Delgado Barcia

Use Cases and Deployment Scope

We use Cisco Jabber for internal communication, meetings and messaging. Some issues we have faced are finding the settings for configurations (users), and some issues being reported were username and passwords not being saved.

Pros and Cons

Call clarity and quality is great
Customer Service Support is fast
Chat and messaging features work seamlessly
Automatic status updates is great too.
Screen sharing is great and fast

Better integration into Outlook
Username and Passwords being forgotten by the software
Lack of alerts when getting an incoming call

Return on Investment

It has made internal communication easier, faster and more reliable.
Constant troubleshooting/configuration is needed to keep it running smoothly.
Video and call quality and dependability is great

Alternatives Considered

Microsoft Teams

Jabber is much lightweight, less resources on the system, easier to use and quality is great compared to Teams.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Other Software Used

Microsoft Teams, Slack, Zendesk Chat

Likelihood to Recommend

Cisco Jabber to me is an excellent choice for personal and enterprise level communication. Works well, it does the job. Call and Video quality is great (depending on your internet connection), and it's compatibility is great too. However, with this being said, it is more appropriate and more reliable to use it for work related meetings and calls because of its price and features. It is not well suited for personal occasional use.

My honest review of Cisco Jabber

Overall Satisfaction with Cisco Jabber