Likelihood to Recommend I recommend When I Work to those companies that are looking for a way to manage work schedules and want to increase the productivity of all employees. This is an important platform that would bring excellent results to small, medium and large companies. This is a constant monitoring system which allows employees to complete their tasks in the indicated time, When I Work sends automated alerts when an employee is not complying with their tasks and this allows us to know exactly the productivity we are having in each one of the sectors. It is an excellent platform for planning and administration of working hours, it has a very easy-to-use UI that allows schedules to be easily managed. Without a doubt, When I Work would be a perfect implementation for any sector or company, since it has a lot of potential to collect exact data on compliance with working hours.
Read full review EmpCenter is really well suited for companies with minimal variety in time keeping needs. Certainly somewhere that has fairly regular work schedules and operational needs the system would be programmed for and meet those needs quite well. I think they assert themselves as a product specifically for those more complex companies, and I believe it is one of a few products available for companies with many employee types and complex work schedule and pay needs, but because of those complexities each have their own specific customizations I feel it is difficult for the company to then manage the different products that end up existing. Each ends up being unique so applying large scale changes doesn't work well as something we may request and need if applied over EmpCenter in general may cause problems for another company. Therefore everything has to be done on an individual basis and is more time consuming and costly.
Traci Yates Auxiliaries and Activities Business Center Payroll Coordinator
Read full review Pros When I Work allowed me to color-code each employee's schedule. When I Work allowed me to show who was "off" during what time of day. This was essential for morale, as our event included 16-18 hour days, and I wanted to show that everyone had down time each day. Read full review A lot flexibility in configuration of the system works well with other systems. We were able to collect data from another time system, Avaya phone systems and even a point of sale system with not a lot of difficulty. They know their product and integration points. They were able to troubleshoot problems with hardware time collection devices quite quickly. We found the devices they sold to be quite durable. Out of the box they have more reports than I would have anticipated. Creating new reports was sometimes a task if it was complex but there were usually similar reports you could use as a starter template Read full review Cons You cannot view inactive employees on the app. When pulling up the schedule on the app, it defaults to Tuesday when the screen is done loading. If you pull up an individual's schedule it removes your default settings. For example, I have mine set to just my store, but if I need to see an employee's schedule it resets those defaults. You're always looking at the last schedule you pulled up. Read full review Difficult to use Retroactive adjustments must be made by an administrator Delegation of duties must be done by an adminstrator Data must be exported and then imported into pay system, does not support interface Product has not changed or been updated in 4+ years Read full review Likelihood to Renew It's a powerful tool for employee management and intuitive to use.
AK Cyrway Co-Owner, President, Creative Services
Read full review After spending close to 5 years to decide on which payroll product to acquire for our University, I cannot image we would switch now that we have it in use.
Read full review Usability While it's one of the better apps, my only complaint is the icon layout of the dash; mouseover sometimes doesn't work for my system.
AK Cyrway Co-Owner, President, Creative Services
Read full review Support Rating Every time I contact When I Work staff with an issue, someone is there with a quick solution to my problem. I love the chat feature. I can continue to work on other things while the When I Work representative assists me.
Read full review Extremely knowledgeable staff that truly care about our business processes
Read full review Implementation Rating Make certain your team knows how to turn off alerts and utilise the system.
AK Cyrway Co-Owner, President, Creative Services
Read full review Alternatives Considered When I Work seemed a bit easier to implement for our team and employees. When I Work had all the things we needed without a lot of the bells and whistles that we wouldn't really utilize. When I Work was also a bit more affordable for our budget. Overall, it was the better choice.
Read full review EmpCenter is a new software to the company however, I only trained on the old software for a few months before EmpCenter was introduced. I think EmpCenter has a smoother data entry process and can run more in depth reports, but since this is the system I know best I cannot accurately compare it to previous software.
Read full review Return on Investment Has cut down on the time I spend scheduling. Makes estimating payroll simple. Is convenient for staff to use because they can utilize it on their own device. Allows for messaging as well, which helps get the word out about numerous things, not just scheduling issues. Read full review EmpCenter has reduced the amount of time administrators are spending on payroll. Certainly it has made our entry to our pay system more efficient since we can simply load the data from the time keeping system and we are not collecting actual physical signatures and paper timesheets that must be reviewed for accuracy and completeness. The system does this for us and some automatic calculating of certain pay due that we were hand adding. However the feedback I am getting is that the supervisors feel their work has been increased greatly. They are spending more time correcting and approving time. Essentially the work we were doing in our central offices to review and correct time the supervisor must now do as they approve the time. We have now asked them to be more responsible for proper reporting and use which requires they know more about the rules and many different aspects of pay than they had before. We have employees who are union represented and get some benefits from the contract others do not receive, contract employees who have certain pay aspects in their contracts that must be known, as well as temporary employees and students who get very different pay from the other employees. While some things have been programmed for the system to know and handle, some things must be added to the time sheet to pay properly or the way time is reported is different (some clock out for lunch some don't) supervisors must now know these differences while that used to be a role that was more mine as an administrator. Now I just help them and audit and review. Traci Yates Auxiliaries and Activities Business Center Payroll Coordinator
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