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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Workbooks

    Score4.9 out of 10
    N/AWorkbooks offers cloud-based CRM, marketing automation and business applications to the mid-market. Workbooks includes order management and fulfillment, invoicing, and supplier management. Workbooks aims to provide a single 360° view of customers, where the information is accessible anytime, anywhere.

    $30

    per user/per month

    Zoho Projects

    Score8 out of 10
    N/AZoho Project is online project management and planning software that provides project teams with a web-based collaborative environment. Zoho Projects can also include a bug tracking module specifically design to support software development project. It is integrated with other Zoho products including Zoho CRM.

    $5

    per month per user

    Pricing
    WorkbooksZoho Projects
    Editions & Modules
    Workbooks CRM Edition
    $30
    per user/per month
    Workbooks Business Edition
    $65
    per user/per month
    Free
    $0
    Premium
    $5
    per month per user
    Enterprise
    $10
    per month per user
    Project Plus
    Contact Sales
    Offerings
    Pricing Offerings
    WorkbooksZoho Projects
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalOptional
    Additional Details—Discount offered for annual billing.
    More Pricing Information
    Community Pulse
    WorkbooksZoho Projects
    Considered Both Products
    Workbooks Online
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    75%
    Would buy again
    6 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    No answers on this topic
    88%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    71%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    57%
    Implementation went as expected
    4 Answers
    Features
    WorkbooksZoho Projects
    Sales Force Automation
    Comparison of Sales Force Automation features of Workbooks and Zoho Projects
    Feature
    Workbooks
    7.7
    9 Ratings
    2% below category average
    Zoho Projects
    -
    Ratings
    Customer data management / contact management8.59 Ratings00 Ratings
    Workflow management8.27 Ratings00 Ratings
    Territory management7.79 Ratings00 Ratings
    Opportunity management8.89 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)6.49 Ratings00 Ratings
    Contract management7.29 Ratings00 Ratings
    Quote & order management7.68 Ratings00 Ratings
    Interaction tracking6.48 Ratings00 Ratings
    Channel / partner relationship management8.48 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Workbooks and Zoho Projects
    Feature
    Workbooks
    6.3
    8 Ratings
    20% below category average
    Zoho Projects
    -
    Ratings
    Case management6.28 Ratings00 Ratings
    Call center management6.82 Ratings00 Ratings
    Help desk management5.88 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Workbooks and Zoho Projects
    Feature
    Workbooks
    7.3
    7 Ratings
    6% below category average
    Zoho Projects
    -
    Ratings
    Lead management8.07 Ratings00 Ratings
    Email marketing6.67 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Workbooks and Zoho Projects
    Feature
    Workbooks
    7.5
    9 Ratings
    3% below category average
    Zoho Projects
    -
    Ratings
    Task management7.77 Ratings00 Ratings
    Billing and invoicing management6.88 Ratings00 Ratings
    Reporting7.87 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Workbooks and Zoho Projects
    Feature
    Workbooks
    8.6
    8 Ratings
    12% above category average
    Zoho Projects
    -
    Ratings
    Forecasting8.28 Ratings00 Ratings
    Pipeline visualization8.88 Ratings00 Ratings
    Customizable reports8.88 Ratings00 Ratings
    Customization
    Comparison of Customization features of Workbooks and Zoho Projects
    Feature
    Workbooks
    7.7
    8 Ratings
    1% above category average
    Zoho Projects
    -
    Ratings
    Custom fields8.48 Ratings00 Ratings
    Custom objects7.67 Ratings00 Ratings
    Scripting environment7.56 Ratings00 Ratings
    API for custom integration7.57 Ratings00 Ratings
    Security
    Comparison of Security features of Workbooks and Zoho Projects
    Feature
    Workbooks
    7.5
    8 Ratings
    11% below category average
    Zoho Projects
    -
    Ratings
    Single sign-on capability7.05 Ratings00 Ratings
    Role-based user permissions8.07 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Workbooks and Zoho Projects
    Feature
    Workbooks
    6.6
    3 Ratings
    13% below category average
    Zoho Projects
    -
    Ratings
    Social data6.03 Ratings00 Ratings
    Social engagement7.31 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Workbooks and Zoho Projects
    Feature
    Workbooks
    6.9
    6 Ratings
    9% below category average
    Zoho Projects
    -
    Ratings
    Marketing automation6.76 Ratings00 Ratings
    Compensation management7.02 Ratings00 Ratings
    Platform
    Comparison of Platform features of Workbooks and Zoho Projects
    Feature
    Workbooks
    4.2
    7 Ratings
    58% below category average
    Zoho Projects
    -
    Ratings
    Mobile access4.27 Ratings00 Ratings
    Project Management
    Comparison of Project Management features of Workbooks and Zoho Projects
    Feature
    Workbooks
    -
    Ratings
    Zoho Projects
    6.6
    20 Ratings
    15% below category average
    Task Management00 Ratings7.520 Ratings
    Resource Management00 Ratings7.019 Ratings
    Gantt Charts00 Ratings6.517 Ratings
    Scheduling00 Ratings5.518 Ratings
    Workflow Automation00 Ratings6.014 Ratings
    Team Collaboration00 Ratings7.520 Ratings
    Support for Agile Methodology00 Ratings6.35 Ratings
    Support for Waterfall Methodology00 Ratings8.011 Ratings
    Document Management00 Ratings6.016 Ratings
    Email integration00 Ratings6.016 Ratings
    Mobile Access00 Ratings5.018 Ratings
    Timesheet Tracking00 Ratings7.519 Ratings
    Change request and Case Management00 Ratings6.96 Ratings
    Budget and Expense Management00 Ratings6.014 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Workbooks and Zoho Projects
    Feature
    Workbooks
    -
    Ratings
    Zoho Projects
    5.0
    13 Ratings
    42% below category average
    Quotes/estimates00 Ratings5.55 Ratings
    Invoicing00 Ratings5.012 Ratings
    Project & financial reporting00 Ratings6.55 Ratings
    Integration with accounting software00 Ratings3.013 Ratings
    Best Alternatives
    WorkbooksZoho Projects
    Small Businesses
    Salesflare
    Score10 out of 10
    Any.do
    Score8 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    KanbanFlow
    Score7.3 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Microsoft To Do
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    WorkbooksZoho Projects
    Likelihood to Recommend
    7.0
    (18 ratings)
    6.5
    (24 ratings)
    Likelihood to Renew
    8.5
    (7 ratings)
    9.9
    (3 ratings)
    Usability
    7.3
    (1 ratings)
    5.6
    (4 ratings)
    Availability
    9.1
    (2 ratings)
    9.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    8.2
    (1 ratings)
    7.4
    (9 ratings)
    Online Training
    6.4
    (1 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    WorkbooksZoho Projects
    Likelihood to Recommend
    Workbooks Online
    It's a really great system for small to medium organizations that are willing to spend some time thinking about how their workflow can be improved by designing processes which will allow them to streamline and automate their business. For people who are not serious about making a commitment to bettering their business, Workbooks may not be a correct fit. For instance there are a lot of features which many people think they don't need, but they haven't really spent the time to figure out what the needs of the business are. The nice thing about Workbooks is that you can turn off things you don't need, and then when the business demands, they will be there for you to utilize.
    Read full review
    Zoho
    My work involves projects of 5-15 people with numerous projects running simultaneously. Prior to Zoho, I did not have a central location from which to view all project statuses at once. Zoho looks to provide this and also looks like it will deliver. I am anxious to see how our organization's use of it develops. At this time, I feel I am likely to recommend Zoho Projects because my organization has made great software decisions in the past so I have a level of trust already that the research has been done that Zoho is the best solution for our line of work.
    Incentivized
    Read full review
    Pros
    Workbooks Online
    • Sales process management from enquiry to delivery of product
    • This was previously on as many as 4 systems using excel and legacy applications such as the written word in log books
    • Automatic reporting for financial compliance: once built, the reporting process reduced the workload on a monthly basis from 2 days to 20 minutes
    • The FD loved it
    • The overall capability of the package enabled the sales force to rapidly pull our pertinent data for a sales call, plus managing time and resources better for increased efficiency
    • Business development and focussed marketing became so much easier, we noted that the process paid for itself many times over
    Read full review
    Zoho
    • We use it to manage our sales orders as there are lots of moving parts which are necessary to get client orders done properly.
    • I use it anytime I have a new idea I want to put into motion. As I can create a list for brainstorming, feedback, specific actions necessary in order to test and or implement the idea.
    • Unrelated to business, it's a great way to plan travel in order to make sure you don't forget those important things like passport, flight arrangement, client meeting confirmation, and meeting prep as far as what specific documents or things do you need to bring with you.
    • And since everyone is on the go and expected to keep up with work, the mobile/tablet app makes it a breeze to keep up, work on, and create new projects.
    Incentivized
    Read full review
    Cons
    Workbooks Online
    • There really isn't all that much, what I would like to see is an app to use on iDevices. Our sales team all have iPads for presentations etc.
    • While Workbooks works rather well with HTML 5, I would still like to see an app. I know it's in the making, but haven't seen anything of this as of yet.
    • I am sure that would increase productivity even further (if it's of the same standard as the main environment).
    Read full review
    Zoho
    • There is no ability to add custom fields in the "Bugs" module - for example, if we want to add fields such as Version Number.
    • Reporting is not integrated - its a fairly expensive add-on.
    • There is no easy way to track actual and completed dates for tasks - so historical variance analysis is not easy.
    Read full review
    Likelihood to Renew
    Workbooks Online
    the product works. support has been good or great so far all has been great and we hope to get more from the product. we purchased for an initial year then renewed for a longer term, we have no regrets with this.
    Read full review
    Zoho
    I've reviewed about 8 other project management solutions and Zoho Projects is the best I've seen without being overly complicated. Zoho Projects keeps getting better! Recent new enhancements makes it even easier to navigate. There are new keyboard shortcuts that cut my time way down. The tools are very easy to use.
    Read full review
    Usability
    Workbooks Online
    No answers on this topic
    Zoho
    Zoho Projects is an easy project management tool to use. It provides all the functionality that we required for handling projects. We can easily create personal forms for projects and tasks, allowing us to add and report on our own desire. Apart from this we can create and edit documents in real time which saves our time. This allows us to share text docs, presentations, tables with the whole team and we can work on them together
    Incentivized
    Read full review
    Reliability and Availability
    Workbooks Online
    Workbooks CRM never let me down.
    Read full review
    Zoho
    Has not been down to my knowledge.
    Read full review
    Performance
    Workbooks Online
    No answers on this topic
    Zoho
    Speed meets my expectations.
    Read full review
    Support Rating
    Workbooks Online
    No answers on this topic
    Zoho
    Although it might lack intuitiveness, once you get a hang of how Zoho Projects works, you can do a LOT. The impact good project management has on profitability is huge, and it has helped not only improve communication and coordination when working on a project, but more importantly have adequate tracking of time, due dates and potential bottle necks
    Incentivized
    Read full review
    Online Training
    Workbooks Online
    Workbooks online trianing does what it needs to; but some training will always be better suited to face to face..
    Read full review
    Zoho
    No answers on this topic
    Alternatives Considered
    Workbooks Online
    We felt the high amount of customisation available from Workbooks was much more beneficial to us than the offerings from the larger CRM companies. We also liked the smaller company mentality of Workbooks as it reminded us of ourselves. Ultimately the price also paid a factor as Workbooks was more affordable for what we needed.
    Incentivized
    Read full review
    Zoho
    Zoho Projects provides a more limited set of functionality and customization options than other task/bug trackers on the market, but what it lacks in functionality it makes up for in ease of use. It probably has 80-90% of the features of its competitors but takes about a third of the time to get up and running and realizing value.
    Incentivized
    Read full review
    Return on Investment
    Workbooks Online
    • Allows us easy management of leads and clear visibility of opportunities for the sales team
    • User levels allows us to lock down various parts of the system to only allow them to view or edit certain areas
    • Allows us to manage customers in one piece of software and avoid having to use separate software for support, sales and operations
    Incentivized
    Read full review
    Zoho
    • We needed a system to organize our growing business, so anything was better than what we had, which was nothing.
    • Recording time spend is a huge reason for using project software. It has made me aware of the tasks that are taking too long and where we are not being profitable as a company.
    • It has kept our team accountable for what needs to get completed and when projects are not in motion or completed timely. It's helpful to know in order to get billing out faster.
    Incentivized
    Read full review
    ScreenShots

    Workbooks Screenshots

    Screenshot of Activity ManagementScreenshot of Dashboard for Customer ServiceScreenshot of Dashboard for SalesScreenshot of Marketing CampaignsScreenshot of Organisation RecordScreenshot of Person Record

    Zoho Projects Screenshots

    Screenshot of Task Automation with Blueprint - Map out your entire workflow with no code as flowcharts. Automate your tasks and notifications and set approval criteria with blueprint.Screenshot of Intuitive Gantt Charts - Say what, say who, say when. And done. Zoho Projects' Gantt chart comes feature loaded with advanced operations such as Critical path and Baseline.Screenshot of Inbuilt Issue Tracker - You can log, organize, track, and fix any problems. Features such as status and workflow, can be customized to suit the exact needs of your project.Screenshot of Drag, Drop and Done - A view of your tasks as cards placed along columns. Helps you identify bottlenecks and reorganize quickly using drag and drop.Screenshot of A quick pulse of all your work - The Portfolio dashboard, is a compact overview of all the work that's been happening across projects with widgets that address the project level timeline, status, ownership, budget health, and clients.Screenshot of Looks that matter - A refreshing UI that supports multiple themes, including an eye-catching dark mode.