Likelihood to Recommend The worxogo Nudge Coach (the way we have looked at it) seems suitable for almost all sales and service related scenarios across industries. However we feel there could be integrations or applicability which may need to be tweaked or created to adapt to new / old enterprise software. We believe it may have challenges to monitor and nudge folks in highly mobile situations (delivery folks, drivers, etc.)
George Johny Global Head - Business Development - Airlines & Travel
Read full review Well used and appropriate if you are on the Zoom ecosystem for your company and you use
Salesforce . It is important to mention that if you book meetings via Outreach, then the meeting will be booked by using the PMI (Personal Meeting Identifier) which is basically a static meeting link your SDRs/AEs have. This PMI is not intended to be used for outbound calls, but more for private 1:1 conversations within your org, thus Zoom Revenue Accelerator has a hard time recording those by default and it needs the user to consent it every time. This is not an issue with Zoom Revenue Accelerator, however, but important to know. If you use systems such as
Chili Piper for booking your meetings, you can set up and make sure that every meeting booked with
Chili Piper will always be a unique Zoom ID, which is how Zoom Revenue Accelerator is intended to be used, and then the system works properly and all those meetings are recorded by default as that's how Zoom Revenue Accelerator expects you to use the default, one-time, external unique Zoom ID meetings, instead of the more private Personal Meeting ID. All-in-all, just be mindful of the tools in your ecosystem when considering this tool and make sure you tick all the boxes for it working right and the implementation to go well, otherwise you won't get the desired results which, again, isn't a lacking on Zoom Revenue Accelerator's side but your org might just not be using Zoom Revenue Accelerator as intended.
Read full review Pros Individual personalised KPI report Continuously tracks KPI performance, including variance, trends, upward/ downward movements Targeted, data driven intervention for team leaders - fact based, transparent, and eliminates biases, perceptions, leading to a healthy work environment Read full review zoomIQ provides good conversation metrics around words per minute and talk speed. As a sales rep, it is helpful to see the breakdown of team vs client talk time. Seeing the deal size and projected close date is also helpful. Read full review Cons Nudges in different languages will make Worxogo Sales Nudge Coach more versatile The UI can still be improved even though it has improved significantly over the last one year Offline version where internet connectivity is suspect or poor like in rural India could help Read full review Zoom IQ's graphics need improvement to be more intuitive. Zoom IQ does not allow you to analyze several voices simultaneously. It becomes very complicated to expand the conversations to more students. Personalized feedback does not always respond correctly to what has been said. There is room for improvement in audio and voice analysis. Read full review Likelihood to Renew Positive experience overall with no downside, especially for a larger organization, even a 1% increase is a huge contribution to the bottomline.
Read full review It has certainly been useful, but now it overlaps with other tools we are using so probably we will have to be harder on ROI here
Read full review Usability There is literally no expertise required to start using and reaping the benefits
Read full review Support Rating Great team of consultants and professionals, especially with presence in US and Canada for seamless support
Read full review Implementation Rating Smooth integration with no data entry and no major changes to the existing system
Read full review Alternatives Considered There are task productivity measurement tools available in the market but they don't use behavior modeling to identify areas of improvement.
Read full review The features these sales enablement tools provide are pretty much the same in the aspect of usability and functionality. The advantage Zoom IQ gets over others is easy of integrating it with the default communication and collaboration tool from Zoom. Keeping things connected helps in better insights and value add.
Read full review Return on Investment Productivity push of 25-30% Increase in focus product sales by 20% ROI is realized in the 1st year, shorter for a larger organization Read full review There is not much negative impact of Zoom only let say your sales conversion didn't happen then the money is wasted. Even if the sales conversion doesn't happen you can get insights about the strategies discussed. Actionable feedback helped us to quickly close the sales deal. Read full review ScreenShots worxogo Nudge Coach Screenshots