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Adobe Audience Manager Reviews and Ratings

Rating: 8.6 out of 10
Score
8.6 out of 10

Reviews

16 Reviews

Solid Product for Users of the Wider Adobe Stack

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Adobe audience Manager is a solid DMP but beginning to show its age in terms of its utility without using additional adobe products (Adobe Analytics, Adobe Experience Platform) to incorporate additional first party profiles and data points. When used with the full adobe stack it can be a powerful tool for activation across third party platforms and for brokering of data between enterprises. Overall, a solid product, but I’m waiting for it to be absorbed into the AEP stack instead of remaining a separate tool in the Experience Cloud.

Pros

  • 2nd Party Data Brokering & Exchanges
  • 3rd Party Platform Data Activation
  • 1st Party Data Profiling and User Stitching

Cons

  • Loosing functionality with the Death of 3rd Party Data
  • Half Absorbed Functionality by AEP User Profiles
  • No ability to sub-invoice for larger enterprises with multiple stakeholder groups

Likelihood to Recommend

If you are already using multiple other pieces of the Adobe Experience Cloud stack, adobe audience manager is an easy choice. It allows for quick and easy data activation for your first and potentially brokered 2nd party data. However this product will likely be absorbed into the adobe experience platform (AEP) soon. In the end I would wait to see where adobe is truly headed with this product before investing heavily without additional heavy adobe investments.

Vetted Review
Adobe Audience Manager
8 years of experience

Adobe Audience Manager, a More Flexible DMP

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

I have used Adobe Audience Manager across a number of clients to build and push audiences across a number of different destinations across the digital ecosystem. We use it to try and find the best audiences to convert to grow client transactions and revenue for their business. It is used across the Analytics and media departments.

Pros

  • Easy to use
  • Clean UI
  • Broad reach

Cons

  • Customer service
  • Product advancements
  • New integrations

Likelihood to Recommend

We needed to take a client's CRM data and utilize it across paid media which was a good fit for Adobe Audience Manager. We also took that audience data and enriched it to test our various 2nd and 3rd party segments to find new smaller audiences that were more defined and niche.

Boost your marketing strategy

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Adobe Audience Manager is in usage within the digital intelligence and optimization team. However, in a perfect world, it should be used across the whole organization. As an audience management system, it is possible to create customer segments and can target the right audiences. A key fact is Adobe Audience Manager can use data from third-party vendors.

Pros

  • Adobe Audience Manager is GDPR compliant and includes a data export control so that the use of data is in accordance with data protection and user agreements.
  • Adobe Audience Manager pulls data from a variety of sources, creates audiences, and exports segments to each destination.
  • Adobe Audience Manager has AI-based components. A new feature is DMP tools, which enables the automated creation of target groups.

Cons

  • Should be used in conjunction with the Adobe Experience Cloud stack
  • Quite expensive compared to competitors
  • Few predefined connectors in contrast to the big competitors

Likelihood to Recommend

If an organization is already using Adobe Experience Cloud products, Adobe Audience Manager is a very good addition. In the e-commerce sector in particular, Adobe Audience Manager can offer great added value. Target group-specific display of various marketing tools can, on the one hand, save money and, on the other hand, show the right person or the right customer the right marketing measures at the right time (in real time).

Vetted Review
Adobe Audience Manager
1 year of experience

Managing the audience is easy npw

Rating: 10 out of 10

Use Cases and Deployment Scope

It is being used by the department and the key features include integration of online and offline data. We were quickly able to integrate it into our digital platforms and optimize our approach allowing us to make rapid changes.

Pros

  • Very easy to create data sources, upload/edit data and set pricing. BAAAM tool is very helpful for batch updates.
  • Centralized data management
  • Intuitive feature setup and menu

Cons

  • UI does not loads, lags and is hard to troubleshoot
  • Reporting seems limited
  • Pricing is the biggest con

Likelihood to Recommend

Well Suited- Data segmentation, which allows creating audiences for advertising to very specific target groups.

Less Appropriate- Analytics data sometime takes more than 24 hours to load.. A lot of manual batch uploads of data.

Very useful tool for making your data easier to access

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

I am an IT Manager and we acquired Adobe Audience Manager at first for the IT department, and then later rolled out to a few other departments of our organization. As the manager, it was decided on by our other leads, and I as they would be using it mostly. It's being used to address the business problem of disparate user data across many systems and departments. This is a place to get all our customer data centralized and avoid the issue of segmentation and overlapping projects. You may want to run a demo first as you can really get a feel for all the features its got. You may be surprised as to what it can do!

Pros

  • Great way to combine all your customer data.
  • Easy to use and straight forward interface.
  • Fast and quick, saves valuable time.

Cons

  • Database irregularities across different DB systems.
  • Hard to get a troubleshoot ticket entered.
  • Initial setup wasn't as easy as expected.

Likelihood to Recommend

I would highly recommend this product. It compares favorably to other options out there and its Adobe so you're able to expect a certain amount of fluidity and usefulness. There are other solutions out there that you may be able to get for cheaper, but so far, this one has the most features we needed for the right price.

Great product for a great price

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Our whole organization uses it. Adobe Audience Manager targets and pinpoints the main audience and categorizes them to help us create a database of information regarding our readership. It combines all of our sources to create a report for us to see what works the best for us and what we can improve upon.

Pros

  • Audience analytics
  • Audience profile
  • Data source collection

Cons

  • User interface
  • FAQ section updated
  • Better support

Likelihood to Recommend

Adobe Audience Manager is well suited for mid-sized to large companies primarily, unless smaller businesses want to target their audience and discover what is and is not working for them on their account. It can really be applied to most companies that have a digital presence.

Vetted Review
Adobe Audience Manager
1 year of experience

We got 20% increase in revenue with Adobe Audience Manager.

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

Adobe Audience Manager is one of the best software for Advertising and Analytics. I like the granularity of data segmentation, which allows creating audiences for advertising to very specific target groups, wether it is demographically or anything else.

Pros

  • Granularity of Data is one of best feature to offer by Adobe Audience Manager.
  • Integration with AdWords is another feature.
  • With some specific features I've been able to increase my engagement up to 20%.

Cons

  • Biggest challenge we faced is teaching the use of it to our employees how to use it. The UI Should be easy and to understand for all fields.
  • The AdWords integration is not easy to do.
  • UI is sometimes slow and doesn't load Analyticals for more than 24 hours.

Likelihood to Recommend

Adobe Audience Manager is especially good at helping us determine where to focus marketing efforts in order to connect with customers in a best way.

The platform is well suited but when it comes to new people who aren't familiar with this platform, it is a big challenge.

Adobe Audience Manager Review

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

It is being used to drive segmentation in one of the businesses in my organization. It helps us drive insights from internal and external data sources. Adobe Audience Manager helped us identify, segment, and activate audiences with precision and confidence. Some of the specific areas/metrics where we leveraged Adobe Audience Manager are: Site traffic and improved conversions, increasing wallet share of our existing customers by cross-selling, up-selling, improved lifetime value, and lower cost of conversion.

Pros

  • Helps us know our audience better to improve messaging and targeting.
  • Excellent segmentation.
  • Easier integration with internal and external data sources.

Cons

  • Integration with non-Adobe marketing products such as email automation products.

Likelihood to Recommend

Excellent for managing segmentation and driving real-time insights for the audience. Helps improve messaging and conversion.

Vetted Review
Adobe Audience Manager
1 year of experience

Adobe Audience Manager: A solid digital marketing solution

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

It is being used for setting the audience for digital marketing campaigns including paid search, social, and display campaigns. It is mainly used by the Digital Advertising Team. It is helping us to build more targeted campaigns with better precision.

Pros

  • Advanced geo targeting
  • Interest-based targeting
  • Precision targeting

Cons

  • It could integrate for more 3rd party data.
  • It could improve user interfaces.
  • It could have a lower price when bundled with Adobe Analytics.

Likelihood to Recommend

It is well suited for managing audiences for Digital campaigns such as paid search and paid social. It is less appropriate if you already have a very well-performing audience list in-house.

Vetted Review
Adobe Audience Manager
3 years of experience

Great data management

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We collect data from all consumers creating a segmented audience, extrapolating data specific to an audience profile, which gives us an understanding of the consumers' behaviour. Data management is a daily based activity, therefore I work with it on the clock while studying the niche for our organization. It helps us go forward with targeting the market with the proper tools and designs.

Pros

  • Efficient
  • Unbiased
  • Privacy
  • Easy to use

Cons

  • Lack of extra tools
  • Unpolished interface
  • Improve shortcuts

Likelihood to Recommend

AAM is well suited for companies or organizations that require in depth understanding of the audience to keep ahead of its marketing campaign, specifically those that are new in the game, and lacks the understanding of consumer’s behaviour. AAM is a good beginner’s platform for start-ups are already newly developed companies that are looking to expand their personnel.