Name: Affogata
Rating: 9 (1 reviews)
Author: Affogata

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Customer Support

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Product Analytics

Virtual Reality

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Business Intelligence (BI)

Collaboration

Contract Analysis

Emissions Management

Payment Facilitation

Workflow

Enterprise

Accounting

Accounts Receivable

CTRM

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Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Management

Change and Configuration Management

Cloud Migration

Cloud Storage

Configuration Management

Data Deduplication

Database-as-a-Service (DBaaS)

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

Managed Public Cloud Infrastructure

Migration

Mobile Data Security

Mobile Identity

Network Performance Monitoring

SaaS Management

Sensitive Data Discovery

Software Composition Analysis (SCA)

Time Series Databases

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Email Marketing

Marketing Automation

Online Reputation Management

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Project Management

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Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales Enablement

Sales Incentive Compensation Management

Sales Performance Management

eCommerce Analytics

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Security

Aviation

Banking

Geographic Information

Insurance Agency Management

Insurance Claims Management

Physical Therapy

Vertical-Specific

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### Audience Insights
Users generally appreciate Affogata's ability to provide detailed and granular insights into audience sentiment, allowing for a deeper understanding of customer feedback. The platform's real-time reporting feature is highlighted as a valuable tool for assessing product performance and enhancing the overall customer experience. While some users mention the challenge of analyzing large volumes of data for meaningful insights, the consensus leans towards Affogata's effectiveness in delivering actionable audience insights for informed decision-making.

### Customer Feedback Management
Users appreciate Affogata's customer feedback management system for its ability to consolidate feedback from various sources, providing a comprehensive view of customer sentiments. The platform's automated tracking and intuitive dashboard setup have streamlined the process, making it an essential tool for teams to enhance the overall customer experience.

### Customer Experience Optimization
Reviewers generally praise Affogata's customer experience optimization capabilities, highlighting the platform's ability to enhance customer interactions efficiently. Users appreciate the timely and effective customer service provided by Affogata, indicating a positive sentiment towards the optimization of their overall customer experience.

### Social Media Analysis
Users appreciate Affogata's ability to track and analyze social media interactions across critical channels like Discord and Facebook Groups. The platform's intuitive UI and efficient live search features make it easy for users to delve into various topics and monitor evolving trends. Additionally, the positive feedback on the team's support and social moderation tools highlights the overall satisfaction with Affogata's social media analysis capabilities. While some users mention minor limitations in tools related to replies and data analysis, the general consensus remains positive regarding the platform's effectiveness in social media analysis.

### Community and Group Monitoring
Users unanimously praise Affogata's exceptional community and group monitoring capabilities. They highlight the tool's unique ability to track Discord and Public Facebook groups efficiently, providing valuable insights into conversations and sentiments within these platforms. The intuitive UI, coupled with effective social moderation tools, has garnered high praise from users who appreciate the comprehensive view it offers for making well-informed decisions. Affogata's support team's excellence and tailored approach to meeting specific needs further enhance the overall user experience, making it a standout choice for monitoring and analyzing community and group dynamics.

Affogata is an AI-driven player feedback analytics tool that, according to the vendor, provides valuable insights into player feedback for game studios, mobile app developers, consumer goods companies, insurtech companies, and fintech and crypto companies. With its advanced AI capabilities, Affogata aims to help these businesses analyze and understand player sentiment, compare feedback from different channels, gain insights from Discord and Facebook groups, set up alerts for specific topics, and integrate with Helpshift's In-Game Player Support for real-time product optimization. Affogata is positioned as a comprehensive solution for leveraging player feedback to improve products and services in various industries.

## Key Features

**AI-Driven Player Feedback Analytics**: According to the vendor, Affogata offers AI-driven player feedback analytics for game studios, enabling them to support their theories and gain more accurate insights from the collected feedback. The tool aims to assist teams in understanding player sentiment and drilling down on their experiences.

**Granularity**: Affogata is designed to provide a high level of granularity in analyzing player feedback, allowing users to zoom in on the roots of the overall sentiment score. The vendor claims that it provides both quantitative and qualitative data, which can be used to derive actionable insights and forms the core of sentiment analysis.

**Comparison of Feedback**: The vendor states that Affogata enables confident comparison of feedback received from different channels, including community, social media, and player experience feedback. It aims to provide users with numbers or a scale of urgency to support shared feedback, helping teams efficiently navigate through communities, social media platforms, and reviews.

**Insights into Discord & Facebook Groups**: Affogata claims to offer insights into Discord and Facebook Groups, allowing users to explore specific topics and understand sentiment around them. The tool aims to facilitate deep dives into specific topics with less effort and reduce biases regarding sentiment toward those topics.

**Alerts**: Affogata allows users to create alerts for specific topics, aiming to help them stay updated on the sentiment surrounding those topics. The vendor claims that this feature facilitates monitoring and responding to player feedback in a timely manner, assisting in understanding changes in sentiment over time.

**Podcast**: Affogata's "Let's Talk Player Feedback" podcast features industry-leading gaming companies sharing insights on leveraging player feedback. Hosted by Caro Solari, Head of Marketing at Affogata, the podcast covers topics such as integrating player voice into the product cycle and identifying insights that can drive success.

**AI-Driven User Feedback Analytics for Mobile Apps**: According to the vendor, Affogata extends its AI-driven user feedback analytics beyond the gaming industry, offering insights for mobile app developers and publishers. It aims to help them collect and analyze customer feedback for better product planning and optimization.

**Consumer Goods Feedback Analysis**: Affogata aims to assist consumer goods companies in collecting and analyzing customer feedback to improve their products. The vendor claims that by understanding customer sentiment, companies can make informed decisions for better product development and customer satisfaction.

**Insurtech and Fintech Feedback Analysis**: Affogata caters to insurtech and fintech companies, providing them with the means to analyze customer feedback for improving their platforms and services. The vendor states that by identifying pain points and areas of improvement, companies can enhance their customer experience and drive growth.

**Integration with Helpshift**: Affogata integrates with Helpshift's In-Game Player Support, combining the power of AI-Driven Player Feedback Analytics with Helpshift's support platform. The vendor claims that this integration enables real-time product optimization, predictive issue routing, and resolution. Affogata and Helpshift aim to harmonize taxonomy between the systems for data-driven decision-making.

Affogata is a platform that has been solving critical business problems such as the hassle of managing various social media platforms for customer service and marketing. Users can manage their customer support and communication with customers effectively through Affogata's analytics system, which helps them respond quickly to customers' needs. The platform has an efficient live search function that combines Google search, ensuring users don't miss any published content about their company. 

Users have also noted that Affogata provides better analytics for Facebook metrics and a comprehensive way of telling how their audience reacts to different posts across multiple social media channels. They can easily tap into Discord and Facebook Groups conversations without biases regarding users' sentiment towards specific topics. Additionally, Affogata enables users to find press pieces they might have missed without the platform, giving them a bigger view of what's happening in their communities. Overall, Affogata has revolutionized the way businesses manage their social interactions, centralizing insights, and building reports for their teams, helping them make well-informed decisions efficiently.

Dedicated Team: Users appreciate the dedicated team of Affogata who are always willing to go above and beyond to improve the product. Multiple reviewers have stated that they found the Affogata team committed, creative, and motivated in finding solutions to any task.

Ease of Use: Reviewers find Affogata an easy-to-learn and intuitive system with strong analysis capabilities. Customers also praise the convenience of having one platform to track all media instead of using multiple platforms. 

Prompt Customer Service: According to users, prompt customer service is a standout feature of Affogata. They state that their queries were addressed immediately, and they always received satisfactory answers from the responsive support staff at Affogata.

Difficulty of data retrieval: Some users have reported difficulty in getting the data they want due to limited time cycles, making it challenging to extract relevant information from Affogata.

Limited search specification: The search specification needs improvement as some users find it difficult to use and not intuitive enough, which can lead to frustration when trying to locate specific data.

Difficulty configuring dashboard: Configuring the dashboard and removing irrelevant information is problematic for some users. They feel that this process should be more straightforward and user-friendly.

Affogata is a customer intelligence platform that helps brands manage their online reputation.

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Affogata

Audience Intelligence

Affogata makes a customer intelligence platform of the same name. Affogata collects data from the web, review sites, social channels, niche forums, community and customer conversation platforms. It analyzes and sorts it to deliver actionable insights to all the teams in the organization: from product teams and customer-facing teams, all the way to the C-suite, so you can make better decisions and measure their impact.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

Affogata

Overview

What is Affogata?