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Aleran Unified Commerce Platform has proven to be an invaluable tool for businesses, particularly in streamlining order management …
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Product Details
- About
- Tech Details
What is Aleran Unified Commerce Platform?
Aleran Unified Commerce Platform Features
- Supported: Order Tracking
- Supported: Order Entry
- Supported: Cataloging/Categorization
- Supported: Backorder Management
- Supported: Shipping Management
- Supported: Special Order Management
- Supported: Bulk Ordering
- Supported: Communication Management
- Supported: Inventory Control
- Supported: Mobile Access
- Supported: Payment Options
- Supported: Promotions Management
- Supported: Reordering
- Supported: Reporting/Analytics
- Supported: SEO Management
- Supported: Content Management
- Supported: Search/Filter
- Supported: Alerts/Notifications
- Supported: Third Party Integrations
- Supported: Contact Management
- Supported: Customer Database
- Supported: GPS
- Supported: Payment Collection in the Field
- Supported: Reporting & Statistics
- Supported: Sales Activity Management
- Supported: Territory Management
- Supported: API
- Supported: Conversion Tracking
- Supported: Customer Touchpoints
- Supported: Integrated Development Environment
- Supported: Web/Mobile App Development
- Supported: Email Management
- Supported: Commission Management
- Supported: Order Management
- Supported: Payment Processing
- Supported: Shopping Cart
- Supported: Channel Management
- Supported: Marketplace Integration
- Supported: eCommerce Management
- Supported: Customer History
- Supported: Sales Orders
- Supported: Mobile Commerce
- Supported: Website Management
- Supported: Multi-Store
Aleran Unified Commerce Platform Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Aleran Unified Commerce Platform has proven to be an invaluable tool for businesses, particularly in streamlining order management processes. With its integration with SAP systems, sales teams and customer service have experienced improved efficiency and ease of use. Sales representatives have praised the platform for being user-friendly and providing easily accessible information for customer interactions, ultimately enhancing their productivity. Additionally, the E-concile feature has significantly saved time in the commissions process, allowing for a smoother and more efficient payout system.
One of the standout features of Aleran is Catalog Catalyst, which allows reps and customers to browse through catalogs online and write orders seamlessly. This feature has greatly enhanced the order placement experience, making it efficient and convenient. The B2B site, OneMart, provided by Aleran, further contributes to increased sales orders by offering the convenience of placing orders anytime. The use of scanners and RepPad during trade shows has been highly appreciated by sales teams as it saves hours of manual order entry.
The easy order writing process within Aleran has streamlined the workflow of sales teams and ensures clean orders for vendors. Feedback regarding customer service has been positive, with users noting that they are responsive and quick to address any questions or concerns that arise.
Despite some challenges in password management, where users desire a single password for catalog viewing and individual passwords for order placement, overall, Aleran's platform is comparatively easier to learn than other platforms tried, resulting in a smoother transition for businesses. Users appreciate the constant improvements made by Aleran over the years, as well as their effective communication channels.
While occasional glitches have occurred, they have typically been resolved quickly with minimal disruption to daily work operations. Overall, Aleran Unified Commerce Platform has proven to be a satisfying and efficient solution for businesses, providing fast answers and solutions when needed.
Easy-to-use Platform: Many users have found the Aleran Unified Commerce Platform to be user-friendly and easy to navigate. They appreciate how simple it is to upload data, create new sales, write and upload purchase orders using Excel, and organize and search for purchase orders. Some reviewers specifically mentioned that even non-tech-savvy sales representatives found Aleran's order entry system easy to use.
Reliable System: Several users have praised the reliability of the Aleran platform. They mention that the system is always up and running, saving them time and allowing them to focus more on selling. Users also appreciate the immediate feedback when vendors download orders, ensuring that they are received. This reliability is seen as a significant improvement compared to their previous software.
Excellent Customer Service: The Aleran team's customer service has been highly commended by many users. Reviewers highlight exceptional support provided by the team during onboarding and ongoing technical assistance. Customers appreciate that Aleran actively listens to feedback from its users and continuously works on enhancements and improvements based on their input. Some users specifically mention the excellent templates provided by Aleran along with its great customer service.
Slow loading and frustrating quirks: Some users have experienced slow loading times on the Aleran site and have encountered frustrating quirks while using it.
Difficulty in identifying customers: Users have mentioned that it can be problematic when they receive responses from customers' order confirmations, as they often can't tell who the customers are. This lack of clear identification makes it challenging for users to effectively respond to customer inquiries.
Unintuitive user interface: Some users find the software's user interface to be unintuitive and not user-friendly. They struggle to navigate through the system easily and efficiently, which hinders their overall experience with Aleran.