Name: Aleran Unified Commerce Platform
Author: Aleran Software

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### Order Management
Users generally praise Aleran Unified Commerce Platform's streamlined order management capabilities. The platform's order entry process is commended for its ease of use, allowing sales teams to efficiently place orders and track sales activities. Additionally, the integration of features like Catalog Catalyst and RepPad enhances the overall order management experience for both reps and customers. While some users express minor concerns, such as the inability to view images of SKUs for certain vendors or challenges with customer attachments in order confirmations, the consensus remains positive regarding the platform's order processing efficiency and reliability.

### Sales Order Processing
Users generally appreciate Aleran Unified Commerce Platform's order entry and confirmation features. The feedback indicates that the system's sales order processing capabilities are well-received by users, with many highlighting the ease of use, efficiency, and customization options available. While there are occasional challenges reported, such as difficulty in identifying customers when responding to order confirmations, overall, users find the sales order processing functionality to be a strong aspect of the platform. The system's ability to streamline order entry, tracking, and history, as well as its responsiveness to user feedback for continuous improvement, contribute to a positive user experience in sales order processing.

### Customer Management
Users appreciate the user-friendly platform provided by Aleran Unified Commerce Platform, which facilitates interactions with wholesale customers. While there are some minor issues reported, such as difficulties with customer attachments in the system, overall, the platform's customer management capabilities are well-received. Customers value the quick response times of the customer service team and find the features like RepDesk and RepPad to be flexible and beneficial for their businesses. The platform's online ordering system is also praised, although some users express challenges in getting customers to save their passwords.

### Vendor Relations
Users also appreciate the immediate feedback provided by the platform when vendors download orders, ensuring a smooth communication process. However, some users express a desire for additional features such as the ability to view images of SKUs when entering purchase orders and access customer notes directly from within the purchase order interface. Despite these minor drawbacks, the overall consensus leans towards a positive view of Aleran Unified Commerce Platform's vendor relations capabilities.

### Sales Representative Tools
Users appreciate Aleran Unified Commerce Platform's sales representative tools for their user-friendly interface, catering to both tech-savvy and less tech-savvy reps. The platform's responsiveness to feedback and continuous improvements are highlighted as key strengths, ensuring a seamless experience for both reps and customers. Additionally, the instant updates and real-time order processing feature are commended for streamlining operations and enhancing overall efficiency.

Easy-to-use Platform: Many users have found the Aleran Unified Commerce Platform to be user-friendly and easy to navigate. They appreciate how simple it is to upload data, create new sales, write and upload purchase orders using Excel, and organize and search for purchase orders. Some reviewers specifically mentioned that even non-tech-savvy sales representatives found Aleran's order entry system easy to use. 

Reliable System: Several users have praised the reliability of the Aleran platform. They mention that the system is always up and running, saving them time and allowing them to focus more on selling. Users also appreciate the immediate feedback when vendors download orders, ensuring that they are received. This reliability is seen as a significant improvement compared to their previous software.

Excellent Customer Service: The Aleran team's customer service has been highly commended by many users. Reviewers highlight exceptional support provided by the team during onboarding and ongoing technical assistance. Customers appreciate that Aleran actively listens to feedback from its users and continuously works on enhancements and improvements based on their input. Some users specifically mention the excellent templates provided by Aleran along with its great customer service.


Slow loading and frustrating quirks: Some users have experienced slow loading times on the Aleran site and have encountered frustrating quirks while using it. 

Difficulty in identifying customers: Users have mentioned that it can be problematic when they receive responses from customers' order confirmations, as they often can't tell who the customers are. This lack of clear identification makes it challenging for users to effectively respond to customer inquiries. 

Unintuitive user interface: Some users find the software's user interface to be unintuitive and not user-friendly. They struggle to navigate through the system easily and efficiently, which hinders their overall experience with Aleran.

Aleran Unified Commerce Platform has proven to be an invaluable tool for businesses, particularly in streamlining order management processes. With its integration with SAP systems, sales teams and customer service have experienced improved efficiency and ease of use. Sales representatives have praised the platform for being user-friendly and providing easily accessible information for customer interactions, ultimately enhancing their productivity. Additionally, the E-concile feature has significantly saved time in the commissions process, allowing for a smoother and more efficient payout system.

One of the standout features of Aleran is Catalog Catalyst, which allows reps and customers to browse through catalogs online and write orders seamlessly. This feature has greatly enhanced the order placement experience, making it efficient and convenient. The B2B site, OneMart, provided by Aleran, further contributes to increased sales orders by offering the convenience of placing orders anytime. The use of scanners and RepPad during trade shows has been highly appreciated by sales teams as it saves hours of manual order entry.

The easy order writing process within Aleran has streamlined the workflow of sales teams and ensures clean orders for vendors. Feedback regarding customer service has been positive, with users noting that they are responsive and quick to address any questions or concerns that arise.

Despite some challenges in password management, where users desire a single password for catalog viewing and individual passwords for order placement, overall, Aleran's platform is comparatively easier to learn than other platforms tried, resulting in a smoother transition for businesses. Users appreciate the constant improvements made by Aleran over the years, as well as their effective communication channels.

While occasional glitches have occurred, they have typically been resolved quickly with minimal disruption to daily work operations. Overall, Aleran Unified Commerce Platform has proven to be a satisfying and efficient solution for businesses, providing fast answers and solutions when needed.

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Workbooks offers cloud-based CRM, marketing automation and business applications to the mid-market. Workbooks includes order management and fulfillment, invoicing, and supplier management. Workbooks aims to provide a single 360° view of customers, where the information is accessible anytime, anywhere.

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Aleran Unified Commerce Platform

Order management software supports the purchase to pay workflow with automation applied to essential  (e.g. credit check, customer and supplier invoicing, purchase order generation, transmission of data through integrated systems) and ancillary tasks(multi-channel order tracking and analysis) inherent in the processing of orders, and allows sellers to more easily track inventory levels and selling channels, improve customer experience, and overall process sales more effectively.

Order Management

Aleran Software

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