User-friendly software for fundraisers
I use Blackbaud Raiser's Edge NXT mostly for day-to-day work with the fundraising part of my job. I still rely on Raiser's Edge (database) …
Overview
What is Blackbaud Raiser's Edge NXT?
Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.
Recent Reviews
How Blackbaud Raiser's Edge NXT Differs From Its Competitors
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Popular Features
- Role-based user permissions (9)8.989%
- Mobile access (9)8.080%
- Reporting and data visualization (9)7.676%
- Wealth screening (8)6.565%
Reviewer Pros & Cons
Associate for Donor Relations
Austin Presbyterian Theological Seminary (Higher Education, 51-200 employees)
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What is Blackbaud Raiser's Edge NXT?
Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.
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What is Blackbaud Raiser's Edge NXT?
Blackbaud Raisers Edge NXT is a cloud-based fundraising and relationship management solution that's purpose-built exclusively for fundraising. It is designed to streamline data and reporting processes, increase operational efficiency, and provide insight to every stage of the constituent lifecycle, helping users attract new supporters, engage them with the right communications according to their unique preferences, and grow their impact on a mission.
Blackbaud states that on average, Raiser's Edge NXT customers experience:
Blackbaud states that on average, Raiser's Edge NXT customers experience:
- 35% growth in number of donors
- 48% growth in number of gifts
- 44% growth in total dollars raised
Blackbaud Raiser's Edge NXT Features
- Supported: Donor Information Management
- Supported: Reporting and Dashboards
- Supported: Open, Cloud Platform
- Supported: Data Health Services
- Supported: Simple Email Marketing
- Supported: Donations, Pledges, and Payments
- Supported: Recurring Gifts
- Supported: Wealth Analytics
- Supported: Crowd-Fundraising Tools
Blackbaud Raiser's Edge NXT Screenshots
Blackbaud Raiser's Edge NXT Videos
Blackbaud Raiser’s Edge NXT is a cloud solution for nonprofit fundraising and relationship management. Designed exclusively for nonprofits, it brings together people, technology, and processes into one solution to help users raise awareness, increase engagement, and drive results for an organization.
Watch Customer Spotlight: Fidelco Guide Dog Foundation
Watch Customer Spotlight: Ronald McDonald House Charities Bay Area
Blackbaud Raiser's Edge NXT Integrations
Blackbaud Raiser's Edge NXT Competitors
Blackbaud Raiser's Edge NXT Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Languages | English |
Blackbaud Raiser's Edge NXT Downloadables
Frequently Asked Questions
Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.
DonorPerfect, Salesforce Sales Cloud, and Bloomerang are common alternatives for Blackbaud Raiser's Edge NXT.
Reviewers rate Role-based user permissions highest, with a score of 8.9.
The most common users of Blackbaud Raiser's Edge NXT are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
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Reviews
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April 15, 2024
User-friendly software for fundraisers
I use Blackbaud Raiser's Edge NXT mostly for day-to-day work with the fundraising part of my job. I still rely on Raiser's Edge (database) for most gift entries. I do like that Blackbaud Raiser's Edge NXT offers a way to automatically process monthly gifts with credit cards or bank (direct debit) with "a few clicks." It's nice to have that reliability and security for those gifts. I do wish they would figure out a way to do auto-pay with pledges. I use "Lists" a lot, it's user-friendly but very linear. As my job duties change, I feel I will be using it more, especially managing a portfolio.
- User-friendly interface
- Auto-payment for recurring gifts
- Summaries/Lists
- Gift Entry- I absolutely cannot use Blackbaud Raiser's Edge NXT for day-to-day gift entry - that has to be done in RE (database)
- It would be nice to have auto-pay for pledges
- Sometimes lists are difficult to use- it's very linear and/or not all options needed for a robust list are available
We use Blackbaud Raiser's Edge NXT as our donor database. It is our centralized resource to track prospects, donors, volunteers, vendors, as well as moves management.
- prospect management
- data management
- Dashboards/ data visualizations
- list creation
- receipting of donations
- better report building capabilities
- more customizations
March 06, 2024
Cadillac for fundraising
We use Blackbaud Raiser's Edge NXT as our one-stop database for our donor information. Blackbaud Raiser's Edge NXT allows us to easily access the information that we need quickly, and even allows for personal customization of the ordering of the information - allowing users to see the information they need to do their specific work.
- Customization of View
- Holds the information we need to see in one place
- Has good options for support
- Additional automization to remove some manual processing
- Extend full functionality across both the database and web views
- Ensure information is the same in both database and web views
February 22, 2024
University alumni and foundation use
Blackbaud Raiser's Edge NXT is used for fundraising by development staff and for record management of donations and pledges received. We track proposals/opportunities for various campaigns, actions taken by development team and university with the donors. We analyze data for giving to better suit our asks to constituent interests. We have event records showing who is attending. We pull lists based on data points and/or location of constituent.
Rating is not high at this point due to limited ability for pulling data - not all data points can be used to filter data and some report results vary from same data pull using traditional database. When fully developed it will be a powerful tool for development work.
Rating is not high at this point due to limited ability for pulling data - not all data points can be used to filter data and some report results vary from same data pull using traditional database. When fully developed it will be a powerful tool for development work.
- snapshot view of constituent contact info
- snapshot view of constituent giving
- flexibility for each user to format their own view of data
- Not all data points can be filtered on to generate reports
- clean up/removal of old reports is one-off, no global clean up
- duplicate records created - merging and removing too labor intensive
December 30, 2023
Great CRM but not 100% there yet
We use NXT as our CRM and marketing platform. We use the database for a wide array of things including: creating mailing lists, managing user contact information, prospect research, fiscal reporting, communications emails, and gift tracking. Personally, I touch on most of these myself since I am the data manager for the platform. Users come to me when something isn't working or they don't know how to do something.
- They continue to improve the platform
- Customer support is responsive
- Online processing is a fairly smooth process
- Reporting tools are not flexible enough to cover our needs
- The import/update tools do not cover all data points (e.g. fund relationships)
- If there isn't a way to do something in RE, you're forced to come up with your own solution - support does not help in this regard
At my organization, we use Blackbaud Raiser's Edge NXT to manage our donor database as well as keep track of grants and funding opportunities. Blackbaud Raiser's Edge NXT helps us pull quick lists to find out about the success of an appeal, the giving history of any one donor, and the status of open pledges, among may other things. We average around 2000 individual gifts a year and have a database of around 11,000 constituents.
- Quick lists
- Clean overviews of constituent data
- Fast edits to donor profiles
- Entering and editing information for specific gifts has limited functionality
- Built-in acknowledgement generation (requires a third party plug-in)
- Lists, while helpful, are not as detailed as queries/reports available in Raiser's Edge
December 07, 2023
Raiser's Edge NXT is the only product your Dev Dept needs!
Using Raiser's Edge NXT gives my organization the edge to quickly and efficently add gifts and data to the database, and also extract reports and information quickly. Having the dual views (webview and database view) gives each member of our department the functionality to decide which view works best for them. Major gift officers love to see all the donor information upfront in webview, and our back of house processing loves database view- with some additional webview features that come in handy!
- Allows for editing constituents on the go
- Gift entry and processing
- Gift income reporting
- Reconcilation to Financial Edge
- Not all functions are available in webview yet
- Switching views can be cumbersome at times
- Doesn't allow screen and tile colors to be personalized
I use Blackbaud Raiser's Edge NXT on a daily basis. Blackbaud Raiser's Edge NXT is a cloud-based system which means our users can access it from anywhere there is internet access. We keep track of all of our existing and potential donors, their giving, their contact information, and everything we need to best insure that we are able to thank our donors and help them feel that they are important to and valued by us.
- Gift recording, generating thank you letters and receipts
- Recording our interactions with constituents
- Providing insights (which can be customized) into an individual's giving capacity
- Creating donor giving forms online
- The 'back-end" of Blackbaud Raiser's Edge NXT - database view has functions that have not been fully developed yet in my opinion.
- Using Blackbaud Raiser's Edge NXT for gift recording can create duplicate records I've found.
- I've found not all fields in the database view are available in Blackbaud Raiser's Edge NXT
November 20, 2023
New but loving Blackbaud Raiser's Edge NXT
Blackbaud Raiser's Edge NXT allows our department to manage donor data from donations to contact information to actions. The easy-to-use reports give us an up-to-the-moment snapshot of our campaigns and funds. As a team of 4, the time we have is limited and the built in reporting, ease of data entry, and the quick-build forms and events allow us to utilize our time most efficiently.
- Modern looking donation forms and event pages
- On-the-go information thanks to the Cloud
- Ease of updating donor information and actions
- Tech issues sometimes take a while to resolve. Usually these are minor glitches that are annoying and do not harm functionality
- It is not as easy to pull a detailed list as it is in the traditional database view of Raiser's Edge
November 01, 2023
Blackbaud Raiser's Edge NXT does the job, usually
We track constituent donor and alumni information, bio updates, etc… as well as donor history and monthly, quarterly, and yearly reporting.
- Easy to use
- Easy to learn
- Easy to change the view or look of what you want to see
- Updates are difficult
- The lack of synch with database view
- Reporting and functionality Is a challenge
October 02, 2023
Functional and consistent experience
Our primary use for Blackbaud Raiser's Edge NXT is housing our database.
- Great functionality for user independence
- Great functionality for database management
- Great functionality for running queries within our data
- The network is unreliable and down frequently
September 08, 2023
useful albeit cumbersome
We send messages to our donor list, invitations to meetings and events, updates on our activities and year end appeals.
- provides statistics on how many people have opened the email
- editing the email is very cumbersome. I know how to do it but if I have to teach a new person there are too many non intuitive steps
- mails don't get past the spam filter
- adds extra spaces which you have to go back and delete , checking every time
- slow
- if we send from a gmail id the message will not actually go to any recipients with gmail ids, yet their email ids will be listed under recipients. very misleading.
June 05, 2023
The product that does it all!
We use NXT daily! It is our primary CRM system, which contains all of our donor and prospect information. It connects with our database where we can pull reports. The system allows us to put in all constituent data and information and updates for digital and phone communications, along with gift data.
- Research management
- Communications management
- Report management
- More streamlined reports
- Ability to create workflows easier for groups
April 21, 2023
Best CRM for non-profits, but needs improvements
Our organization uses Blackbaud Raisers Edge for our CRM for fundraising, events, action tracking, donor contact, marketing and financials. It is used by Development, Finance, and Program Outreach. It accurately tracks fundraising numbers and constituent interactions so hundreds of employees can be aware of such actions and not "step on each other's toes". Biographical information is easy to enter and update and using Queries and Exports is fairly simple.
- Tracking incoming revenue.
- Running financial reports.
- Recording donor interactions
- Tracking marketing efforts
- Exporting large amounts of donor information
- Recording donor attributes and communication preferences
- Steep learning curve for a new user
- Interface is not user friendly
- Queries and Exports are extremely prone to user-error
- Searching for donors by information other than name
March 17, 2023
Raiser's Edge- Would Recommend!
Blackbaud Raiser's Edge helps our organization track incoming donations, pledges, and capture information related to donors and volunteers. We use Raiser's Edge to capture important information such as giving history, relationships, and meeting notes. We have thousands of donors and volunteers with our organization, meaning we have A LOT of data to capture. Raiser's Edge is built to capture this information in an organized and logical manner.
- Capture giving history
- Automate action items for easy tracking
- Managing relationships
- Easier way to pull notes
March 11, 2023
Best Software for Fundraising.
We use Blackbaud to manage our alumni and fundraising database. We use the software for reporting, prospect management, producing appeal lists, processing donations, and capturing donor/alumni information. We have over 100k records.
- Gift Processing.
- Relationships
- Alumni data.
- Event management.
March 08, 2023
Thoughts from a new RE NXT user
We use Raiser's Edge NXT to store all of our constituent and gift data for fundraising at a college. The RE database view allows our research and advancement services teams to view granular data and the NXT web-view is useful for our gift officers to enter contact reports and view an overview of ratings and gift information for their prospects.
- Pulling lists with very specific qualifiers
- NXT view is friendly for non-technical users
- Able to create limited reports within NXT
- Too many fields end up in Attributes because there is no other good place for them
- Some attributes do not have the option to export the most recent update to that field
- Complex exports can take way too long or just crash and never finish.
March 06, 2023
External Relations Consultant RE
I use it for donor management to record activity and engagement, to select prospective donors and drive fundraising. I use it to connect and interact with donors and corporate partners. This is my reference when identifying potential and untapped donors to determine their giving capacity. I use the data analytics for recommendations.
- Captures donor engagement
- Reports donors gifts
- Identifies donors giving and capacity
- Provides organization contact information
- Linking to other platforms such that communication can be easily prepared
- Capture contact changes in organization
- Tracking the donor gifts and recording to specific program
- Preparing a detailed report of donor gift
March 03, 2023
A fundraising CRM built for fundraisers
Blackbaud has done an outstanding job simplifying its flagship product, The Raiser's Edge. NXT is intuitive and easy to use, especially after having used the classic program. Like any good CRM it's cloud-based and can be accessed from anywhere and doesn't require installation of additional software or VPN. We use NXT to manage constituent relationships, including their communication preferences, and also use it for Events, gift processing and reporting.
- the Workcenter is designed with frontline fundraisers in mind
- Donation forms have QR codes!
- Event management in NXT is better than in the database (or classic) view
- The out-of-box dashboard/reports are helpful and insightful, and push to best practice
- Several modules are still read-only, such as Volunteer Management and Memberships
- Gift Batching in RE NXT is too simplified, users need more cash management control
- Would be nice to be able to search for any kind of record, not just constituents
March 03, 2023
Raisers Edge NXT is Awesome!
<ul><li>Regional Development Executive s keep track of prospects and actions</li><li>Emailing donors and employees</li><li>Events</li><li>Donation forms</li><li>Incoming donations</li><li>Reporting</li></ul>Raiser's Edge NXT has helped us in communication better with our donors and employees. It has also helped with mainstreaming our events as it is easier to keep track of participants and sponsors.
- Keep track of actions on prospective donors
- Keep track of participants in events
- Easy to create unique emails to send to donors and employees
- Include county in the address section
January 24, 2023
Raiser's Edge NXT- A Review
We use NXT to manage our donor database and track gifts we receive, gifts pending, etc. Helps our development officers keep their portfolios efficient and productive. Helps our database manager produce reports showing progress. Helps our gift processing team import gift data
- Track gifts by event, campaign, appeal, etc.
- Allows us to easily organize portfolios and track donors
- Is user friendly for our development officers which leads to them utilizing the platform more than before our transition to NXT
- It was a bit of a transition for our development officers - there is a lot NXT can do and getting familiar with all of those functions can take a while
- I prefer working in database view and find it easier to pull reports and make changes to records in that view
- Confusion over the purpose of the list function has tripped us up and we tend to use query and export in database view instead
January 16, 2023
Leaves a lot to be desired. Not user friendly or intuitive! Huge time vampire for small organizations.
We use Raiser's Edge NXT as a donor management tool within our small foundation. This told helps us track constituent interactions and donations. We have about 3,000 donors.
- Tracking various donations though funds, appeals and campaigns.
- Automating pledges is not user-friendly - you have to manually run reports and apply donations to pledge payments.
- You still have to use the 1990s-looking backend of the software when using Raiser's Edge NXT.
- Creating and saving letters from the database is not user friendly.
January 03, 2023
Blackbaud Raiser's Edge NXT at your fingertips!
I use Blackbaud Raiser's Edge NXT every day to look up my donor's information we have stored on the software. Using NXT allows me access to not only their address, and phone numbers but also to their last pledges and payments along with media that is attached to their account.
- Store all the donor information.
- Easy log in.
- Clear.
- Stop making changes to the password.
- Remove the security text message.
- Make it faster.
January 02, 2023
Cautiously optimistic
It is our CRM for fundraising. We use it to track gifts, manage donor and prospect engagement, plan engagement based on analytics and develop solicitations in part on history tracked on RE. We need more help in identifying major gift prospects and a better way to track and calendar engagement on best prospects.
- Tracks history of gifts and makes it easy to see giving over time, also good at organizing and accessing complete constituent information around contact information, displaying gifts with date and designations, restrictions etc..
- NXT provides easy access to analytics and reports to share for specific dates etc. to support decision making and planning
- Display format and organization of analytical information is very intuitive and easy to navigate and helpful in developing reports for presentations.
- Wealth information to identify constituents including donors and prospects regarding their capacity to give is not readily available and should be part of the package.
- Should be able to move information back and forth from other platforms like Imodules.
- Running queries is more complicated than it should be and recommendations vary between RE support staff and website.
- Finding the right RE/NXT Courses to take is very complicated and time consuming to sift through; it’s too difficult to find a RE staff person knowledgeable to make recommendations. I feel I am on my own to find the courses I need and so delay taking class.
December 31, 2022
Still disappointing with only a small amount of functionality that exists in RE database view!
Our organization migrated from the older version of Raiser's Edge to NXT about three years ago and has slowly increased its use. I would say about half of our team uses NXT and the other half prefers to work in the older (database) version. It has a few handy reporting features and is easier to navigate for some of our team as they work with donors to the organization.
- Quicker to look up donor information.
- Linkable information for easy moving from one constituent to another.
- I can create quick reports for the team to view with a click.
- It's missing 85% of the functionality of the database view, which is why I can't really use it as the DBA.
- There are not enough fields built into Lists or Reporting to make them adequately functional.
- NXT does not have the Volunteer module.
- NXT is missing a connector with Luminate, which is Blackbaud's more robust online platform.