Blackbaud Raiser's Edge NXT

Score7.5 out of 10

748 Reviews and Ratings

Experience NXT

What is Blackbaud Raiser's Edge NXT?

Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.

Categories & Use Cases

Media

Screenshot of the Work Center, which helps each fundraiser manage their portfolio and prioritize tasks that focus on the human side of fundraising, deepening relationships to grow support for your mission. Automated insights reveal areas you should be focusing on, actions completed, constituents who need attention, proposals in progress, gifts received, and progress towards goals. Fundraising leaders leverage Work Center for a holistic view of team performance, forecast pipeline, understand workload, and to zoom in on performance of individual fundraisers.

Screenshot of a constituent record. These are designed to surface everything you would need to know about a supporter in a single place. Tiles containing important supporter information such as contact information, giving history, and wealth ratings can be collapsed and organized according to each user’s preferences.

Screenshot of benchmarking in Blackbaud Raiser’s Edge NXT, which allows users to better understand fundraising performance with comparisons against other organizations within a specific vertical or mission, or organizations of a similar size. The reports also quantify the revenue potential associated with improving, and surface actionable insight. Metrics include retention rate, recapture rate, acquisition rate, total revenue, revenue per donor, and current donors.

Screenshot of built-in Wealth Screening. Prospect Insights in Raiser’s Edge NXT combines wealth screening and predictive modeling to help identify and qualify major gift fundraising prospects. With Prospect Insights, identify top prospects, assess capacity and likelihood to give, and take proactive steps to cultivate your most valuable prospects.

Screenshot of an example of the out of the box dashboards available. Viewers can schedule and share reports within the product or by email link. Customize dashboards based on what’s important to you and achieve a clear view of your organization’s performance.

Screenshot of Strategy Assistant, which helps fundraising leaders understand performance at a glance by combining benchmarks, peer comparisons, and AIguided strategic context—so they can identify risks and opportunities, get guidance on what the results mean, and decide where to focus next without digging through reports.

Screenshot of Chat for Blackbaud AI, which helps fundraisers get quick answers, draft content, and explore insights using everyday language—so they can move faster without leaving their workflow.

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Screenshot of a customizable home page. This lets every user see the key insights, actions, and links they need to start their day, immediately upon logging in. Users can customize their home page layout using settings to show, hide, and customize widgets to display their preferred details. Administrators can create home page templates for other individuals and teams.

Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration
Category average: 7.7
Online donation options
Online avenues for donation are available, including landing pages, forms, donation buttons, etc.
Category average: 7.1
Mobile access
Users can access the CRM via an app from a mobile phone or tablet.
Category average: 6.7

Text and phone donations
Constituents can donate via text or phone call.
Category average: 5.4
Volunteer shift management
The software allows volunteers to sign up and check in for event shifts.
Category average: 5
Social listening
The software can track constituents’ mentions of the organization on social media platforms.
Category average: 4.7

#1 most frequent

Other Services (except Public Administration)

“I never saw any value in the analytics and data intelligence provided by Blackbaud Raiser's Edge NXT. I did not get additional insights to our donor base, so our fundraising was not made more effective.”
— Database Specialist, Boys & Girls Clubs of Chicago

#2 most frequent

Educational Services

“Analytics work best if you're using all features, including more obscure ones like pledges. If those additional features don't work for your organization's fundraising structure, or you're in the process of implementing, you will not be able to use additional insights effectively.”
— Content Marketing Specialist, Wheaton Academy (Mid-sized Companies)

Pros

Robust gift processing and entry features, including grid view batching
Comprehensive constituent and data management for organizing donor information
Effective reporting and dashboards for visualizing fundraising performance

Cons

Functional disparity between the web view and traditional database view
Inconsistent customer support responsiveness and expertise
Challenges with data import processes and propensity for duplicate records

Angel Amor

Research and Operations Manager in Research & Development at Notre Dame of Maryland U (201-500 employees)

Use Cases and Deployment Scope

Notre Dame of Maryland University and I use Blackbaud Raiser's Edge NXT in a variety of ways, including recording donor address information, tracking gifts, showing trends in giving, recording giving data, and providing on-demand information to both our frontline and back-office fundraising staff. Blackbaud Raiser's Edge NXT is our primary CRM at the University and includes Research Point, which I specifically use for prospect research and screening.

Pros

Information recall.
Return donor giving details.
Data and report analysis.

Cons

Interface is not as smooth as some other CRMs.
Giving panel could be easier to read.
Better events platform.

Most Important Features

Gift recording.
Record recording.
Action metrics.

Return on Investment

Increase in accuracy of donor data.
Increase in recorded contributions.
Storage of prospect research profiles.

Other Software Used

Blackbaud Target Analytics

Jill Rode

Senior Director of Philanthropy at Music Academy of the West (11-50 employees)

Use Cases and Deployment Scope

We use RENXT as our CRM for our 1,000 current donors, ticket buyers, volunteers, and lapsed donors. The advancement team and our CEO is in the database daily tracking relationships with donors, adding actions, and tracking opportunities. We also pull many lists from the database as well.

Pros

Tracks actions allowing moves management for donors
Tracks opportunities so we can determine our goals for fundraising
Integrates with our wealth screening system
Allows us to import from our ticketing database

Cons

It would be helpful if RENXT could have an integration with Microsoft for thank you notes.
Blackbaud Representatives change frequently and aren't always responsive.
Training is expensive, so we sadly opt of using it, though we know it is helpful.

Most Important Features

Gift Tracking
Action/Opportunity Tracking

Return on Investment

Saved time by having all fundraisers on one platform
Save time by having an analysis through opportunities

Alternatives Considered

DonorPerfect, Bloomerang CRM and Little Green Light

Other Software Used

Spektrix, Crescendo, Canva, Google Drive

Aravinda Pillalamarri

Development Coordinator at Association for India's Development (1-10 employees)

Use Cases and Deployment Scope

We use Blackbaud Raiser's Edge NXT to communicate with our constituents and keep track of event registrations, donations, outreach activities. We send messages to our donor list, invitations to meetings and events, updates on our activities and year end appeals. We also send postal mail using the database to select relevant subsets of our list.

Pros

provides statistics on how many people have opened the email
allows us to select relevant subsets of our list

Cons

editing the email is very cumbersome. I know how to do it but if I have to teach a new person there are too many non intuitive steps
mails don't get past the spam filter
adds extra spaces which you have to go back and delete , checking every time
slow
if we send from a gmail id the message will not actually go to any recipients with gmail ids, yet their email ids will be listed under recipients. very misleading.

Most Important Features

maintain donor data
raise funds
send messages

Return on Investment

helps us raise funds
helps us keep in communication with donors

Alternatives Considered

Mailchimp

Other Software Used

Blackbaud Financial Edge NXT

Verified User

Director (1001-5000 employees)

Use Cases and Deployment Scope

I use Blackbaud Raiser's Edge NXT daily to track my activities in Major Gift fund raising for a regional comprehensive public university in the Midwest. I'm able to keep my Portfolio of donors organized, and using the Actions and other tools, prioritize my outreach, follow-up and next steps for successful outcomes. I enjoy the ease and detail of the Actions, and the customization of the appearance of the constituent pages' content in the web view. I sometimes find that the Constituent lists generated can help me focus when I engage in travel outside my "normal" assigned geographic areas, and appreciate the filtering to prioritize those constituents.

Pros

Easy organization and customization of constituent information.
Searchability of constituent lists by more than name.
Greater detail within data fields such as specific gifts or event attendance.
Ease of searching and sorting through Actions, and the ability to edit/correct them after the fact.

Cons

Organization of information within generated constituent lists sometimes doesn't seem as easy to customize as I'd like

Most Important Features

My Work Center, Portfolio in particular.
Generating constituent lists

Return on Investment

I've been able to better search and utilize past communications with constituents using the Actions and Notes, giving me more efficient, quicker access to information needed to lead from discovery to closing a gift.

Alternatives Considered

Talisma CRM

Other Software Used

Microsoft 365

Usability

Verified User

Director (201-500 employees)

Use Cases and Deployment Scope

Blackbaud Raiser's Edge NXT is the primary CRM for all fundraising data at the University. The product enables real-time access to constituent data, research insights, history, and relationship manager portfolios for moves management. Blackbaud Raiser's Edge NXT provides an improved front-end user experience and allows all members of our fundraising team to access necessary data easily and accurately to perform a variety of donor management and fundraising needs.

Pros

Access to constituent data
Streamlined front-end experience for fundraisers
Cloud-based web access versus traditional RE 7

Cons

Event management with multi-level and tiered pricing
Import integration with ImportOmatic
Canned reporting for front-line fundraisers

Most Important Features

Ease of access
Web-based functionality
Mobile use

Return on Investment

Time saving in producing simple queries
Action metric reporting
Easier overall fundraising reporting

Alternatives Considered

Slate

Other Software Used

Ellucian Colleague, Microsoft Excel, Microsoft Project

Usability

Salesforce Agentforce Sales

Bonterra Network for Good

Blackbaud Raiser's Edge NXT

What is Blackbaud Raiser's Edge NXT?

Categories & Use Cases

Media