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Blackthorn Events has proven to be a transformative solution for event management, eliminating manual processes and improving efficiency. …
Overview
What is Blackthorn Events?
Blackthorn Events is a Salesforce-native events platform that aims to streamline online, in-person, or hybrid event management. According to the vendor, this solution caters to a variety of industries, including event planners, marketing professionals, sales teams, non-profit organizations, and higher...
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Product Details
- About
- Tech Details
What is Blackthorn Events?
Blackthorn Events is a Salesforce-native events platform that aims to streamline online, in-person, or hybrid event management. According to the vendor, this solution caters to a variety of industries, including event planners, marketing professionals, sales teams, non-profit organizations, and higher education institutions. Blackthorn Events offers several features to enhance attendee management, automate engagement, and provide standardized event experiences.
Key Features
Attendee Lists: According to the vendor, this feature allows users to easily view and manage all registered attendees for a specific event, providing a comprehensive attendee list.
QR Code or Tap Check-In: The vendor claims that this feature streamlines the check-in process by offering various options, such as swiping, tapping, or scanning QR codes, to efficiently check-in attendees and ensure a seamless event experience.
Events & Session Lists: According to the vendor, this feature enables future attendees to explore and navigate all events or sessions within a single event through a scrollable list, enhancing accessibility and ease of use.
Print Badges on the Spot: The vendor states that this feature allows users to print event badges directly from the app using a wireless printer. It supports both standard badge sizes and customizable options for flexibility and convenience.
Effortless Automation: According to the vendor, this feature automates engagement communications, such as confirmations and waitlist messaging, through the power of Flows and the built-in email template builder. This eliminates the need for manual messaging and enhances efficiency.
Standardized Engagement: The vendor claims that this feature enables users to configure events and registration pages directly within Salesforce, offering easy registration, check-in, and attendee engagement tools for seamless customer connections. It also provides anytime, anywhere visibility into accurate and actionable data sets for a 'Return on Event' mindset.
Connected Communications: According to the vendor, this feature creates a seamless check-in experience for attendees with the Mobile Check-in app. Attendees can check in with a simple tap, swipe, or QR code scan. Additionally, the Salesforce/Stripe integration offers a modern, digital checkout experience.
Blackthorn Events Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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Blackthorn Events has proven to be a transformative solution for event management, eliminating manual processes and improving efficiency. Users have praised its ability to centralize all event information, eliminating the need for Excel tracking and multiple systems. With Blackthorn Events, users can easily track event attendance, identify repeat attendees, and capture registrations in one place. The seamless integration with Salesforce accounts, leads, and campaign systems has streamlined the entire event management process, providing a reliable single source of truth for attendee data. Additionally, the software's customization options make member verification for members-only events easier than ever before. The Zoom integration has further enhanced the user experience by improving virtual event capabilities and data collection. Overall, Blackthorn Events has become an invaluable tool for event managers, simplifying processes, increasing productivity, and delivering valuable insights through its reporting abilities.
Efficiency and Time-saving: Many users have praised Blackthorn Events for its efficiency in streamlining event management processes, saving valuable time for their teams. The software's ability to automate tasks and centralize data has been highly valued by several reviewers. This efficient approach allows users to redirect their focus towards other important tasks, ultimately increasing overall productivity.
Seamless Salesforce Integration: A significant number of reviewers have commended the seamless integration of Blackthorn Events with Salesforce. They appreciate how this integration enhances data management and provides a comprehensive view of customer information. By seamlessly connecting these two platforms, users can easily access and track relevant data within one system, improving efficiency and decision-making.
Responsive Customer Support: Several users have expressed satisfaction with the quality of customer support provided by Blackthorn Events. Reviewers have mentioned that the support team is responsive, helpful, and knowledgeable about the platform. Users appreciate quick responses to queries and effective solutions or guidance from the support team. This demonstrates the importance of responsive and knowledgeable customer support in ensuring a positive user experience.
Backend work is extensive: Some users have found the backend work required for Blackthorn Events to be extensive and time-consuming. This has led to a steep learning curve and requires significant effort from users to get up and running with the software.
Limited customization options: Users have expressed frustration with the limited branding and form building functionalities of Blackthorn Events. Some reviewers found these features to be less customizable compared to other event platforms, which can limit their ability to align with their brand aesthetics and practical needs.
Challenging setup process: Several users, particularly those with basic Salesforce knowledge, have struggled with setting up everything properly in Blackthorn Events at the beginning. The invoice workflow was specifically mentioned as a challenge. This indicates that there may be a need for more user-friendly onboarding materials or guidance from the Blackthorn team during the initial setup process.
Users of Blackthorn have made several recommendations based on their experience with the product. The most common recommendations include customization and support. Users recommend working with the implementation teams at Blackthorn for support and guidance in customizing the product to their specific needs. Additionally, some users suggest considering a third-party consultant to expedite the solution launch process.
Another recommendation from users is to have a data team to assist with Blackthorn. They highlight the importance of having dedicated resources to handle data-related tasks.
Users also find Blackthorn easy to use, especially under time constraints. They recommend utilizing it for bare-bones, modular, public-facing event forms that require simplicity and efficiency.
These recommendations reflect the flexibility of Blackthorn as a product that requires customization, user satisfaction with support and guidance from the implementation teams, the importance of data management, and the ease of use for creating event forms.