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Broadvoice | GoContact Reviews and Ratings

Rating: 9.4 out of 10
Score
9.4 out of 10

Community insights

TrustRadius Insights for Broadvoice | GoContact are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Users of this product have found it to be incredibly versatile and useful in a variety of situations. Many customers have praised its ability to streamline their workflow by providing efficient solutions to common problems. One use case that has received positive feedback is its integration with other software platforms, allowing users to seamlessly transfer data and collaborate with colleagues. Another key use case is the product's advanced analytics capabilities, which have helped businesses gain valuable insights and make data-driven decisions. Additionally, customers have noted the product's user-friendly interface, making it accessible to individuals with varying levels of technical proficiency. Overall, this product has proven to be a valuable tool for optimizing productivity and improving effectiveness across different industries.

Reviews

322 Reviews

SIP Trunking for Paging and Emergency Notification

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We are a integrator and use work with schools to provide paging using the Nyquist E7000 and C4000 systems. We connect and use Broadvoice for admin paging and IP phone paging.

Pros

  • Tech support
  • Explanation of uses, and implementation.

Cons

  • ATA devices are lacking compared to others ive used
  • Thats all I personally experienced that could be improved.

Likelihood to Recommend

Great tech support! Julius explained everything very well and got a complex issue resolved quickly! I don't have much knowledge in the SIP and PBX worlds Broadvoice made it work with our system and explained how it worked too. Everytime I called tech support I had a good experience and left with an actionable plan. Big thanks to Julius, Christopher, and Ernest!

VU
Verified User
Project Manager in Information Technology (11-50 employees)
Vetted Review

A great product

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Broadvoice to help ensure that all of our calls are being answered, that people can connect to right person quickly, and that concerns are being monitored after hours as well. We use Broadvoice every single business day. It helps give us peace of mind during and after work hours.

Pros

  • The Customer Service experience is always really excellent
  • The product is easy to use and very intuitive
  • The product works well and is reliable

Cons

  • The machines are not very aesthetic

Likelihood to Recommend

The only time I have ever needed to use the Broadvoice customer service help line, my customer service rep was very kind and extremely helpful. My problem was solved in about ten minutes and afterwards I had a very good understanding of what went wrong and how I could solve it in the future.

VU
Verified User
Professional in Corporate (1-10 employees)
Vetted Review
Broadvoice | GoContact
1 year of experience

Great Product and Great Customer Service

Rating: 10 out of 10

Use Cases and Deployment Scope

We chose to use Broadvoice as our phone provider as we manage three different businesses, each with their own unique needs and teams. We needed the ability to manage all three businesses seamlessly with one provider, while still being able to customize each of our lines for our teams. We have Broadvoice direct lines as well as employees who also either have their own direct line or have chosen to use the Broadvoice app.

Pros

  • Customer Service (Van R. & Manny R. were simply amazing to work with!)
  • Onboarding (Such a smooth process)
  • Intuitive Software (Broadvoice is sophisticated and intuitive)

Cons

  • None that I can think of so far! We have been pleased with our experience.

Likelihood to Recommend

If you have multiple businesses, teams, and lines that you need to manage seamlessly, Broadvoice is a great solution. Not only has it been a wonderful solution for us, but our onboarding experience was so easy. We had two outstanding Service Delivery providers, Van R. and Manny R., who went above and beyond to ensure that we were completely set up, well trained, and had everything we needed. Great product & great customer service!

VU
Verified User
Director in Corporate (1-10 employees)
Vetted Review

Broadvoice Review

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We have 3 locations and are able to easily connect all three with the Broadvoice system. We use the paging option often and are able to transfer calls from one location to another that is over 60 miles away. We have a specific message for our business and are able to change it to adapt to a schedule change or any special situations happening.

Pros

  • Paging
  • Call Forwarding
  • Automated Message
  • Automated Answering System
  • One system for 3 locations

Cons

  • In my experience, need to dial numbers quickly or it automatically hangs up
  • Sometimes hangs up when on hold for too long
  • Only 2 park numbers for calls
  • Not flexible with time frame of when phone is on/off

Likelihood to Recommend

Broadvoice is great for small businesses with multiple locations. I don't imagine it has enough capacity for a large business with more lines as there are only 2 park options for calls to be transferred.

VU
Verified User
Executive in Sales (11-50 employees)
Vetted Review
Broadvoice | GoContact
1 year of experience

Broadvoice Review

Rating: 9 out of 10

Use Cases and Deployment Scope

we use Broadvoice for all phone calls, and faxing

Pros

  • Calls
  • Fax
  • Voicemail

Cons

  • Connectivity
  • More faxing GB

Likelihood to Recommend

it really helps when you can have everything loaded to your cell phone so you can go anywhere and call from the business number

VU
Verified User
Account Manager in Finance and Accounting (10,001+ employees)
Vetted Review
Broadvoice | GoContact
3 years of experience

Broadvoice Telecom

Rating: 9 out of 10

Use Cases and Deployment Scope

I have had Broadvoice as my company's communication source. There are a number applications to utilize the services offered. I was able to set up fax services (which was required for some of our business partners). I was also able to see a record of calls, voicemails and faxes both inbound and outbound. Having that access was valuable for our documentation.

Pros

  • They offer several platforms to access communication tools
  • I have stored records of all inbound/outbound communications
  • Email notifications are sent as a back up to incoming communication

Cons

  • The mobile app could use some improvement as calls were not always seamlessly transferred

Likelihood to Recommend

Aside from the challenges with the app, I have not had any negative issues using the service. I would, however, encourage businesses to read the contact terms in detail.

SP
Sarah Perkins
Site Director in Research & Development at Lapis Clinical Research (1-10 employees)
Vetted Review
Broadvoice | GoContact
10 years of experience
View profile

Reliable Service

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Broadvoice for connectivity services in our day to day business. I have only ever had one issue, and it was to do with billing. Our bills were going to the wrong email address, but it was remedied quickly and easily.

Pros

  • Reliability
  • Communication
  • Customer Service

Cons

  • System Updates

Likelihood to Recommend

Broadvoice has never given me any issue outside of the one time the billing was sent to the wrong email address. I've got no complaints!

VU
Verified User
Employee in Finance and Accounting (201-500 employees)
Vetted Review
Broadvoice | GoContact
4 years of experience

Broadvoice review

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use Broadvoice for our phone system alongside B-Hive. We are a nonprofit organization serving over 2500 dental professionals and we use Broadvoice to answer our members and the public's questions regarding our events, sponsorships, anything dentistry related. While in the office, we use our office phone to answer calls and when we are working remotely, we use the B-Hive app instead, which comes in very handy.

Pros

  • Customer Service
  • Phone System
  • Friendly

Cons

  • Long customer service waits when calling

Likelihood to Recommend

I personally haven't used Broadvoice for too long but my coworkers have used it for a while. We use our office phones daily and it hasn't given us any issues so far. My personal experience with the customer service, besides the long wait to talk to an agent, has been very pleasant. They were very prompt with resolving my issue of setting up my account and were professional.

AL
Annie Lee
Administrative Assistant at Orange County Dental Society (1-10 employees)
Vetted Review
Broadvoice | GoContact
1 year of experience

Year 3 review of Broadvoice

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We are an independent pharmacy using Broadvoice as our phone system. We have used Broadvoice for 3.5 years now with no problems whatsoever! It has been a great, extremely reliable service.

Pros

  • reliable
  • easy to contact
  • inexpensive

Likelihood to Recommend

We are an independent pharmacy using Broadvoice as our phone system. We have used Broadvoice for 3.5 years now with no problems whatsoever! It has been a great, extremely reliable service. They are inexpensive and the company has great customer service.

VU
Verified User
Manager in Professional Services (1-10 employees)
Vetted Review
Broadvoice | GoContact
3 years of experience

Broadvoice Usage in Our Company

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use Broadvoice for phone and texting features to relay information to our customers on a daily basis. It is used as a daily update for customers as to work being done on their property or to get confirmation on parts and/or repairs being needed on their equipment. When a phone call is not available, we will text the customers with important information.

Pros

  • Email/phone voicemail messages
  • Texting ability from app
  • User interface
  • Customer support

Cons

  • The phone number lookup for calls
  • The phone number lookup for voicemails
  • The ease of changing users/numbers

Likelihood to Recommend

Broadvoice is a great system in many ways. I like the functionality of the program both on land lines and on the app. I would have to say the best features are the ease of use for land lines and the integration of the app. I also like how the voicemails are on the phone and email. One area that could be improved would be the ability to delete voicemails from the system.

BB
Brad Balgemann
Fleet Manager at Integrity Pools (51-200 employees)
Vetted Review
Broadvoice | GoContact
3 years of experience