Great Product and Great Customer Service
April 09, 2025

Great Product and Great Customer Service

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We chose to use Broadvoice as our phone provider as we manage three different businesses, each with their own unique needs and teams. We needed the ability to manage all three businesses seamlessly with one provider, while still being able to customize each of our lines for our teams. We have Broadvoice direct lines as well as employees who also either have their own direct line or have chosen to use the Broadvoice app.

Pros

  • Customer Service (Van R. & Manny R. were simply amazing to work with!)
  • Onboarding (Such a smooth process)
  • Intuitive Software (Broadvoice is sophisticated and intuitive)

Cons

  • None that I can think of so far! We have been pleased with our experience.
  • We are an early stage organization, so having a centralized phone provider will be beneficial when it comes to our efficiency as a team.
  • Running three business at the same time, Broadvoice has helped us tremendously - We have one provider on one bill but the Broadvoice platform still allows for flexibility and customization based on the needs of each of our businesses.
It's a very intuitive software - It's easy to understand the "rules of the road" and at the same time, easy to customize and adjust where needed. It's straightforward but also flexible which helps us when we are onboarding new employees and getting them integrated into the Broadvoice environment.
Broadvoice seems to be more user friendly and intuitive than the other providers we have used in the past.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

If you have multiple businesses, teams, and lines that you need to manage seamlessly, Broadvoice is a great solution. Not only has it been a wonderful solution for us, but our onboarding experience was so easy. We had two outstanding Service Delivery providers, Van R. and Manny R., who went above and beyond to ensure that we were completely set up, well trained, and had everything we needed. Great product & great customer service!

Broadvoice | GoContact Feature Ratings

10.0
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Business SMS/External Messaging
10
Online Fax
10
Voicemail Transcription
10
10.0
Mobile app for iOS
10
10.0
High quality audio
10
High quality video
10
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
10.0
Centralized communications management
10
Team messaging
10
Team document sharing
10
Call and meeting analytics
10

Comments

More Reviews of Broadvoice | GoContact

  1. Home
  2. Unified Communications as a Service (UCaaS) Solutions
  3. Broadvoice | GoContact Reviews
  4. User Review of Broadvoice | GoContact