Broadvoice review
March 13, 2025

Broadvoice review

Annie Lee | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We use Broadvoice for our phone system alongside B-Hive. We are a nonprofit organization serving over 2500 dental professionals and we use Broadvoice to answer our members and the public's questions regarding our events, sponsorships, anything dentistry related. While in the office, we use our office phone to answer calls and when we are working remotely, we use the B-Hive app instead, which comes in very handy.

Pros

  • Customer Service
  • Phone System
  • Friendly

Cons

  • Long customer service waits when calling
  • We have never had spam calls
  • Consistent phone calls from our members
Broadvoice is very easy to use, with the integration of B-Hive. I have yet to have any issues with the overall functionality and usability of the phone system.

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

I personally haven't used Broadvoice for too long but my coworkers have used it for a while. We use our office phones daily and it hasn't given us any issues so far. My personal experience with the customer service, besides the long wait to talk to an agent, has been very pleasant. They were very prompt with resolving my issue of setting up my account and were professional.

Broadvoice | GoContact Feature Ratings

Cloud PBX ()
Not Rated
10.0
Answering rules
10
Call park
10
Call screening
10
Message alerts
10
Online Fax
10
10.0
Mobile app for iOS
10
Mobile app for Android
10
10.0
High quality audio
10
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
10.0
Centralized communications management
10
Team messaging
10
Team document sharing
10
Call and meeting analytics
10

Comments

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