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Users of Burst SMS have found the platform to be a simple and effective solution for integrating their core systems and sending …
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Product Details
- About
- Tech Details
What is BurstSMS?
BurstSMS Features
- Supported: 2-Way Messaging
- Supported: Automated Responses
- Supported: Contact Management
- Supported: Mass Texting
- Supported: Message Personalization
- Supported: MMS
- Supported: Mobile Coupons
- Supported: Mobile Keywords
- Supported: Polls/Voting
- Supported: Reporting/Analytics
- Supported: Scheduled Messaging
- Supported: Shortcodes
- Supported: SMS Messaging
- Supported: Text-to-Win
- Supported: Multi-Channel Communication
- Supported: Customer Segmentation
- Supported: Text Analysis
- Supported: Geotargeting
- Supported: Mass Notifications
- Supported: Two-Way Communication
BurstSMS Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of Burst SMS have found the platform to be a simple and effective solution for integrating their core systems and sending promotional messages. The affordability of Burst SMS makes it a cost-effective option for businesses and organizations looking to reach a wide audience through text messaging. Customers have been using Burst SMS for several years without encountering any issues, which speaks to the reliability and stability of the service.
One of the key use cases of Burst SMS is automating booking reminders. By utilizing the standard SMS messaging service provided by Burst SMS, businesses can easily send automated reminders to their customers, reducing no-shows and improving overall customer satisfaction. The platform functionality of Burst SMS is straightforward, making it easy for businesses to roll out this feature to new communities.
Customers appreciate that Burst SMS continually adds new features to their system, ensuring that users have access to the latest capabilities. Additionally, Burst SMS offers quick and reliable support to users, providing assistance whenever needed. Another significant benefit of using Burst SMS is the ability to target a wide range of people instantly through text messaging. Many people prefer to be contacted via text message and are more likely to read a text than listen to a voicemail.
While some users have expressed concerns about Burst SMS potentially coming across as spammy, it's important to note that only a small percentage of customers complain about this issue. Finally, users have reported a significant increase in sales to international consumers since using Burst SMS, with an impressive 38% increase in the first quarter alone. This showcases the effectiveness of Burst SMS in reaching and engaging with a global customer base.
No Delays in Message Sending: Several users have praised Burst SMS for its prompt message sending capabilities. They have stated that there are no delays, ensuring that their messages reach recipients in a timely manner.
Cost-Effective Pricing: Many reviewers have found Burst SMS to be cost-effective for their messaging needs. They appreciate the reasonable price per text, which allows them to send messages without breaking the bank.
Easy Integration with Core Systems: Multiple users have mentioned that integrating Burst SMS with their core systems was relatively simple and seamless. This has allowed them to send messages for payment alerts and promotions effortlessly, enhancing their overall communication strategy.
No Refund for Unused Credit: Some reviewers have expressed disappointment that BurstSMS does not provide refunds for the remaining credit when closing or canceling an account. This lack of refund option could be inconvenient for users who wish to discontinue their subscription and would like to receive reimbursement for any unused credit.
Overseas Transaction Costs: Several users have mentioned that BurstSMS incurs international transaction fees, which can be problematic for businesses using company cards that are unable to pay these fees. This additional cost may pose an inconvenience, especially for companies operating globally.
Limited Availability in the USA: Reviewers have expressed a desire for BurstSMS to expand its services to the United States. While the software is currently used for marketing purposes targeting overseas clients, some users have stated that they would appreciate having the ability to utilize BurstSMS for their American customers as well.