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CallFinder is a software that offers various use cases for users seeking to improve their call center operations and enhance their overall …
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Product Details
- About
- Tech Details
What is CallFinder?
CallFinder Features
- Supported: Scorecards
- Supported: Ad hoc Reporting
- Supported: Dashboard
- Supported: Key Performance Indicators
- Supported: Performance Metrics
- Supported: Predictive Analytics
- Supported: Publishing/Sharing
- Supported: Trend/Problem Indicators
- Supported: Visual Analytics
- Supported: Negative Feedback Management
- Supported: Reporting/Analytics
- Supported: Sentiment Analysis
- Supported: Text Analysis
- Supported: Data Connectors
- Supported: Data Discovery
- Supported: Data Visualization
- Supported: Natural Language Search
- Supported: Self-service Analytics
- Supported: Annotations
- Supported: Multi-Language
- Supported: Reporting & Statistics
- Supported: Assessment Management
- Supported: Call Recording
- Supported: Goal Setting/Tracking
- Supported: Third Party Integrations
- Supported: Automatic Transcription
- Supported: Call Center Management
- Supported: Customer Experience Management
- Supported: Data Security
- Supported: Self-Service Search
- Supported: Audio Capture
- Supported: Speech-to-Text Analysis
- Supported: Voice Recognition
CallFinder Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
CallFinder is a software that offers various use cases for users seeking to improve their call center operations and enhance their overall performance. Users have found great value in using CallFinder to coach their teams on improving call quality and results. By monitoring agent quality and providing timely discussions about calls, CallFinder enables supervisors to effectively identify agents who may not be following procedures, leading to opportunities for coaching and development. This has resulted in better communication effectiveness and a more efficient management of call center staff, resulting in time and cost savings.
Additionally, CallFinder's speech analytics feature provides users with a more holistic picture of the call center's successes and challenges. While manual quality assurance is still necessary, users appreciate how CallFinder helps them identify call drivers and make quality assurance less burdensome. The software also assists businesses in scaling their operations while ensuring strict compliance, maximizing efficiencies in the call center. With its reliable platform and excellent support from the CallFinder team, users have been extremely satisfied with the setup, onboarding process, and continuous assistance provided by the company. Overall, CallFinder's benefits include tracking progress, maintaining high customer service levels, meeting clients' needs, and understanding nuanced customer interactions leading to specific outcomes.
Users recommend having a good knowledge of scripting and variations to effectively set up CallFinder. They have found that understanding different scripting approaches allows them to customize the system to their specific needs and capture more accurate responses.
Reviewers suggest being experimental with the language used in CallFinder to ensure accurate results. By trying different phrases and wording, users can improve the system's ability to identify and transcribe speech accurately.
After some initial training on the basics, users find CallFinder easy to use. They recommend investing time in learning the fundamentals of the software, as it enables them to navigate the system smoothly and take full advantage of its features.
CallFinder is highly recommended for tracking performance. Users appreciate the system's ability to analyze and monitor call recordings, allowing them to gain valuable insights into customer interactions and employee performance.
There are no specific recommendations provided at this time by users.