TrustRadius Insights for CareerBuilder.com are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Easy Candidate Search: Many users have found the candidate search system to be easy to use, suggesting that it has a user-friendly interface and intuitive navigation. They appreciate how it simplifies the process of finding potential candidates by providing a seamless experience with clear instructions and straightforward steps.
Wide Reach of Candidates: Several reviewers mentioned that the system allows them to access a wide range of candidates across the USA, indicating its extensive reach. This broad coverage increases the chances of finding suitable candidates from various locations, which is especially valuable for companies with multiple branches or remote work opportunities.
Efficient Resume Search Tool: The resume search tool was highly appreciated by users for its efficiency in filtering and finding relevant resumes. It streamlines the recruitment process by allowing recruiters to easily narrow down their search based on specific criteria such as skills, experience, and qualifications. This saves time and effort in reviewing an overwhelming number of resumes manually.
CareerBuilder.com is used to attract new candidates to the organization for us to hire to vacant positions. This is used outside of our typical HRIS to capture other candidates. Typically this is the best for our rotating positions that tend to have a lot of vacancy. We typically need this application to always be on the backend pulling in new applicants.
Pros
Recruiting
Organization
easy to use
Cons
Repeat Offenders
Better knockout questions
reaching higher amounts of candidates
Likelihood to Recommend
CareerBuilder.com is better suited for positions that have a rotating door of employees. These are the positions that you are constantly hiring for such as a CNA. CareerBuilder.com is less suited for hard to fill specialized roles. You tend to get more hits on people who are unqualified, than someone of actual interest.
I decided to compare recruiting platforms and the successes found within the different options. After two weeks, I realized I was wasting my time and money for the return that was promised to me by the sales team, and the on boarding team waited 3-5 days(weekend)to contact me with a reasonable schedule. At first it seem too good to be true, but CareerBuilder.com turned out to be a waste of time and money. I shut down all of my ads immediately. Told Derek to close my account. Derek was a little, indignant and combative, but the honest to God‘s truth is you will not get your money worth your investment return, no matter what these people say. And they want to hijack you for a year contract when CareerBuilder.com is a deadbeat platform. Derek explained a normal turnaround time to get a good qualified worker is 60 days. My turnaround time is 3 to 7 days. I would go out of business working with CareerBuilder.com. I couldn’t run fast enough.
Pros
They talk a good game
They convince you, they can provide you with your needs
Cons
More than seven applicants to apply in a days time.
Honesty taken more seriously
Integrity taken more seriously
Dissatisfied Customers’ taken more seriously.
Likelihood to Recommend
The on boarding training did not begin for three days, after deciding I would like to give them a shot. CareerBuilder.com is well-suited for companies that are not in a hurry to fill their job orders.
I commissioned CareerBuilder.com to assist me with recruiting efforts as I am the owner and operator of a staffing agency. CareerBuilder.com assured me that by using their platform, I would undoubtedly find the talent my clients needed! CareerBuilder.com gave me and my staff thorough training to ensure everyone knew how to operate the platform to receive optimal results. After 2 months of posting/advertising positions on CareerBuilder.com and not receiving the applicants as promised, I reached out to the CareerBuilder.com staff requesting help. The staff made subtle suggestions, which we implemented, but the results were the same, "zero candidates"! After multiple calls week after week, and 3 months with a zero yield on my return on investment, I requested to cancel my CareerBuilder.com subscription, as I felt at this point CareerBuilder.com was literally taking my money for nothing in return. In my experience, I was told by CareerBuilder.com that I was under a 1-year contract, and to opt out of the subscription, I would have to pay for the entire year $5K. In my experience, I asked CareerBuilder.com if they could release me from the contract since they could clearly see that they were not holding their end of the bargain, but they refused.
Pros
In my opinion, take your money for nothing in return
In my opinion, over promise and under deliver
In my opinion, deceive customers
In my opinion, hold you to the terms of their contract, but will not take accountability for lack of results produced
In my opinion, poor customer service
Cons
Fix customers issues
In my experience, stop taking money for services not rendered
In my opinion, hire staff who actually care about clients/customers
Fix problems when clients customers bring them to your attention
Allow month to month subscriptions like other platforms
In my experience, release customers from contacts when Career Builder can not deliver as promise.
Likelihood to Recommend
If I could give them a zero, I would. In my experience, CareerBuilder.com literally took thousands of my hard-earned dollars ($5K) for NOTHING in return! You would think that since CareerBuilder.com could literally see that it was not producing the results promised, it would have considered releasing me from the contract or lowering the cost, in my opinion, but CareerBuilder.com made sure they collected every penny from me with zero consideration for customer satisfaction and failed to deliver the applicants. That told me everything I needed to know about CareerBuilder.com and how they really feel about customers. In my opinion, CareerBuilder.com primary focus is to get customers on the hook with a contract to legally guarantee they receive their money from you, but they can care less about the results their platform produces or customer satisfaction, “they just want your money”! I firmly believe CareerBuilder.com knows that their product does not work, hence the reason for the 1 yr contract is to basically guarantee company revenue for an entire year.
We utilize their system in order to locate quality/qualified candidates.
Pros
Candidate search
Cons
Customer service
Onboarding new clients
Managing expectations
Correcting issues
Obtaining candidates for certain jobs which was promised and not delivered upon
Escalation issues to management with no response consistently over 5 months
Likelihood to Recommend
My company invested in CareerBuilder.com to obtain qualified candidates. We also use another platform that will remain unnamed. I would place similar jobs on both sites and obtain a lot of candidates on the one and none (zero) on CareerBuilder.com. I would consistently reach out to my rep asking for help and clarification. He was actually great (the only good part of my time with them) and would connect me with others that "could" help. The truth is, in my experience, most were rude to me. I would screen share and show the other system that was obtaining candidates versus their zero, and, in my experience, they would tell me that in order to get more people, I would need to move all jobs to them. I would explain that I couldn't do that when I couldn't even obtain a few candidates in their system it would be bad for my business. I had to escalate to a manager who I've been speaking with for a resolution since March 2022, and in my experience, there's no response unless I threatened the company. In my experience, they didn't train us when onboarding. In my opinion, they never cared about their lack of production and I'm over it and wish to make sure others are aware.
We used CareerBuilder to try and source a large number of candidates for positions throughout the USA. The goal of using it was to increase our application flow and try to find employees willing to work in the office. However, we did not meet either of those goals by using CareerBuilder.com and as a result, stopped using them.
Pros
System is easy to use
You can reach candidates across the USA.
Cons
We did not see a large amount of applications in comparison to Indeed.
The applications did not turn in to actual employees. We were more often than not ghosted by the candidates, even though the team followed up with them in a timely manner.
Likelihood to Recommend
We did not get a large number of candidates. Indeed.com outperformed career builders in every category. CareerBuilder also increases our cost per hire because it did not translate to actually new hires. We spent money on leads that didn't turn in to employees even though my team followed up in a timely manner.
Our firm signed a 5-month contract with Careerbuilder to source office support candidates ranging from entry to executive level. During the 5 month term, I received two qualified candidates, neither completing an interview.
Pros
no success.
Cons
Customer Support is awful and nonresponsive
User experience is awful
Huge lack of qualified candidates
Employer portal is difficult to navigate
Likelihood to Recommend
I would not recommend CareerBuilder. The customer support from beginning to end is lacking. CareerBuilder charges for services the day you sign the contract but it takes weeks to get services fully up and running. We reached out to our accountant manager for support several times and his go-to response was, " I don't know or I'm not sure." The employer portal is not user-friendly. We did not successfully interview a qualified candidate from CareerBuilder.
In my opinion, CareerBuilder.com was once a strong job board, but it is no longer. We contracted for a three-month integration that took one month for them to figure out how to make happen, yet they began charging us on day one. The resumes we received from them were not up to standard. We received thousands of resumes that were out of date, from out of the country, and unrelated to our jobs' qualifications. We found ourselves having to block the flow of what CareerBuilder.com was sending us. I tried diligently to work with our account manager but he ultimately ignored us. I escalated through management to legal only to be ignored by them too. If you're looking for a job board with a strong service mentality and good/active candidates I recommend you go elsewhere (ZipRecruiter or Indeed).
Cons
AI engine simply does not work
Technology to integrate with Applicant Tracking Software on the market
Customer Service
Likelihood to Recommend
I feel there is nothing positive about this company.
It is used to place ads for open positions we need to fill on a permanent and/or temporary full and/or part time basis. Just the hiring department uses the site and each office has two hiring managers. It assist[s in] getting the word out about open positions in the community.
Pros
Gets the word out about open positions.
It is an easy tool to get resumes in.
It offers a resume search tool.
Cons
The match up could be stronger.
Likelihood to Recommend
The only issue is [the same as] all employment sites [where] some people unfitting for positions get their resumes through to you anyway. And although it is a waste of your time, it is still worth using the site to get the good ones. Many more worthy candidates come through than unworthy [ones].
CareerBuilder.com is being used across the whole organization. The company uses it for employment advertising and to post jobs. It also has a talent network feature where candidates that are passively looking at your job postings can apply at a later date when the right opportunity is available from your company. You can also search candidates in your talent network when there is a position you need to fill.
Pros
Talent network.
Resume database.
Job postings.
Cons
Analyzing desired compensation for positions.
Sending the same candidates during a targeted search.
Reps offering training.
Likelihood to Recommend
I would say 6 on recommending CareerBuilder.com to other colleagues only because the price is not as competitive as ZipRecruiter when I feel that they offer the same employment advertising benefits. My company pays about 13,000 per year and we get a set amount of job postings along with one resume seat that is able to search resumes on CareerBuilder.com.
