Overview
What is DispatchTrack?
DispatchTrack is a provider of right-time delivery management software, helping brands complete successful deliveries, according to the vendor, 180 million times a year. DispatchTrack’s SaaS platform helps to make delivery organizations more connected, agile, and intelligent with capabilities designed to…
Pricing
What is DispatchTrack?
DispatchTrack is a provider of right-time delivery management software, helping brands complete successful deliveries, according to the vendor, 180 million times a year. DispatchTrack’s SaaS platform helps to make delivery organizations more connected, agile, and intelligent with capabilities…
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What is DispatchTrack?
Feature sets encompass:
Route Optimization - One of the most common symptoms of inaccurate routing is the feeling that not as many deliveries per day as capacity should allow are being completed. DispatchTrack’s route optimization solves this by generating efficient routes based on specified parameters.
Real-Time Delivery Tracking - Customers can see every detail of their deliveries in real time from the comfort of their own devices. Everything from up-to-the-minute ETAs to order information to driver bios.
Sustainability - The biggest contributor to emissions in the last mile is fuel consumption—which means every mile driven makes an impact. DispatchTrack's route optimization algorithm factors in customer requests, driver skill, and service time expectations to create optimal route plans. Its reporting on fuel consumption, CO2 emissions, and wastage can be used to gain business intelligence and improve green fulfillment execution, tracking fuel consumption and pinpointing potential areas to reduce carbon footprint.
DispatchTrack Videos
DispatchTrack Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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DispatchTrack has proven to be an invaluable tool for businesses looking to streamline their delivery operations. With features such as order tracking, proof of delivery, and GPS tracking, users have been able to track deliveries in real-time and ensure they are delivered on time. By providing better instructions to drivers and allowing them to share information gathered onsite with the rest of the team, DispatchTrack has helped businesses improve delivery accuracy and efficiency.
One of the key benefits of using DispatchTrack is the ability to provide real-time status updates of routes throughout the day. Sales representatives, customer service agents, and managers can easily access this information, allowing them to proactively address any potential issues or delays. This level of visibility not only keeps everyone informed but also ensures that deliveries are made on time and that everything is delivered correctly.
Another area where DispatchTrack has made a significant impact is in customer satisfaction. By utilizing automated call routing and notification features, businesses can keep customers informed about their delivery windows and any changes or delays that may arise. Additionally, the ability to request pictures from drivers as proof of delivery has helped diagnose any furniture damage accurately.
In terms of operational efficiency, DispatchTrack replaces manual processes such as filing hard copies or scanning delivery information to a different storage platform. Users can directly access delivery receipts from DispatchTrack, eliminating the need for manual requests. The software also eliminates the need for manual delivery surveys and calling for delivery windows by providing built-in features that enable users to route deliveries more quickly and intelligently.
Overall, DispatchTrack has become a go-to solution for businesses seeking a storage solution and communication platform in one. With its user-friendly interface and robust features, users have successfully performed multiple deliveries with various trucks and routes simultaneously. By utilizing DispatchTrack's capabilities, businesses have experienced increased sales and improved customer satisfaction rates while streamlining their logistics operations.
Easy-to-use Interface: Users appreciate that DispatchTrack has an intuitive and user-friendly interface, which doesn't require a steep learning curve to operate. Several reviewers have mentioned that they find it convenient to track order whereabouts, find driver information, and generate reports without any hassle.
Real-time Tracking and Monitoring: Many users have found it beneficial that DispatchTrack allows them to track every driver in real time and monitor their designated locations. This feature provides up-to-date information on driver activities, allowing for timely interventions if needed. Reviewers have highlighted how this functionality has been particularly useful for their trucking companies.
Efficient Delivery Management: DispatchTrack offers several features that contribute to efficient delivery management. Users appreciate the ability to keep records of customers and products, integrate GPS information, and track timing including late arrivals. These capabilities streamline operations and improve overall delivery efficiency according to multiple reviewers' feedback.
Lazy Delivery Service: Some users have expressed dissatisfaction with the delivery service provided by certain employees, noting that items were occasionally dropped on the driveway instead of the covered porch.
Limited Customization in Routing: Reviewers have mentioned that they initially found it difficult to navigate the routing portion of the website and felt that there was not enough customization available compared to other routing platforms.
Lack of Documentation on Features: Several users have found it challenging to discover all the available features on their own, as they felt that the features were not well-documented.